| CARAVANS MILLARD SUNSEEKA 2008:
COPY OF LETTER OF COMPLAINT TO MILLARD CARAVAN 24-5-08 WARRANTY CONDITIONS
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| 29 MAY 2008 |
WARRANTY |
*COMPLAINT* |
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| I AM WRITING TO VOICE MY CONCERNS ON A LETTER I HAVE JUST RECEIVED FROM PREMIUM WARRANTIES AUSTRALIA |
"Millard Caravans Pty Ltd
I am writing to voice my concerns on a letter I have just received from Premium Warranties Australia Pty Ltd. highlighting warranty conditions on my new caravan. The tone of the letter was to say the least threatening and intimidating.
I have just purchased a SunSeeka Caravan from your company for about $32000
cash. Which I might add I had to wait for more than 6months.
This company that is underwriting your Warranty commitments cannot be serious with their conditions if I had known this prior to purchase there would not have been a purchase I guess it’s a case of buyer beware.
The expectancy or the aim of this company and Millard is to have people void their warranty because who wants to pay up to $300.00 for a service at 3 months then every 9 months after. This means to ensure the warranty is not voided for your so called 5 year Warranty will cost me about $2100.00, that’s pretty dear insurance. 5 year warranty what a joke, I wonder if I have that advertisement (replaced by my own) taken off the side of the van whether that would also void the warranty. Perhaps what is wanted by Millard is to scare people away from warranty claims so that they pay for their own repairs for any possible poor workmanship or faulty materials.
In the most part the service on a caravan only takes 30min. because how long does it take to check the materials that are covered by warranty i.e. chassis, frame and lights. I noticed your warranty doesn’t even cover the electric braked axle and that of course doesn’t fall in line with your schedule of services as it has to be serviced every 10000kms or 12months.
The rest of the stuff in the van is not covered by your warranty as each bit of equipment has its own warranty, not requiring ridiculous servicing schedules as does your bit of cover.
I know you have no control on dealer pricing but how can those sort of prices be justified for a service particularly when very little or nothing is done. What really needs to be done on a new van? I resent being forced into getting these services as it amounts to little more than Blackmail.
You realise of course that most caravan dealers/repairers if they in fact have a regular servicing schedule stipulate 10000kms or 12months.
FYI the Millard approved repairers are not aware of the nil kilometre or 9mth service schedules set down by your underwriters and in my warranty book. They are still working to your latest warranty books. I saw it when I had my first 3monthly service on my van today. Will this be a nice surprise for your customers when they want some warranty work done to find their warranty is void because they serviced their vans at 12months and not 9 months? "
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POSTED
BY: NICK SPELZ
- MCGRATHS HILL - NSW, AUS 29 MAY 2008
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