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"Complaints Corner" provides an online billboard to publicize problems or complaints about your trucks or poor after-sales support from dealerships and manufacturers. Good news about exceptional customer service etc. will also be published. N.B. MotorSM is not responsible nor endorse views expressed by contributors.
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TRUCK PROBLEMS
  • TRUCKS TATA TELCOLINE 1998: TATA WAS TERRIBLE 21/02/2007 *MANY PROBLEMS*
    "My error: did not understand that its Indian makers have no association with, or understanding of any of the terms like build quality, quality control and quality assurance."

TRUCKS - ISUZU, 1989 - GCM 30000 body type REFVAN (12/09/2006) *OIL* *ADVICE WANTED*

  • "We recently bought this truck and we are about to do an oil change. Its first one since its engine was rebuilt. We have been told by Major Motors in Perth that it takes 16 litres. Our mechanic up here says 20 litres. Just emptied it and it overflowed a 25 litre container. Help Help which one is it. Details on rego are: isuzu tare 10240 mrc 22500 agg 22500 nhv category 2r3
    body: refvan gcm 30000 class a year 1989 cl 6 ; chassis no: jalfvm13sj3600068
  • Can anyone enlighten us please - rather urgent" J Milburn, Derby WA

FUEL - Contaminated fuel (13/07/2006) *DIESEL FUEL* *CONSUMER ADVICE*

  • "Fuel is manufactured to the appropriate Australian standard and is quality assured from the refinery to the tank farm / terminal / road tanker. Once the fuel is dispensed in to the underground / aboveground bulk storage tank, the quality assurance becomes the responsibility of the site operator.
  • From 1905 until 1985, dispensing sight glasses (your quality assurance ) were mandatory on all browsers. However with the demise of lead in petrol ( which controlled the fungal material that grows in diesel and petrol ) the petroleum industry removed sight glasses from all fuel browsers Australia wide. This has resulted in thousands of people and organisations, inadvertently purchasing fuel contaminated with water, excessive rust, microbial material. And to top it off when you then experience operating issues and you return to complain, you find yourself with no allies and a major repair expense that cannot be recouped.
  • Contamination prevention, avoidance and rectification issues can be discussed on 0412 211777 or email steve@fueldoctors.com.au " S Marriott, Richlands QLD 0412 211777 email

TOYOTA LANDCRUISER, 1992 - contaminated diesel fuel in Mackay Whitsunday (03/06/2006) *DIESEL FUEL* *ADVICE WANTED*

  • "I would be interested in hearing from anyone who has had problems with Diesel fuel supplied in the Mackay Whitsunday area. Just this week I spent a considerable amount of my hard earned cash having my diesel pump and injectors re-conditioned due to contaminated fuel. I initially put it down to the age of the vehicle and was going to wear it until I stumbled across this page with similar stories. Has anyone got any ideas on who to complain to." J Barnett, Whitsunday QLD email

MITSUBISHI FIGHTER, 2006 - fantastic truck, BAD FUEL SUPPLIED (28/05/2006) *DIESEL FUEL*

  • "If you think of buying your fuel from a service station because the servo has a branded sign think again! Been buying our company fuel from BP. However I was the only driver in our whole fleet to be filling my tank up at my local BP. But I started to have fuel problems and the light on the dash came on, telling me to have it looked at. The company got our mechanic who is fully trusted throughout the company. In front of me he emptied the fuel line and showed me how much water was in the fuel. It was surprisingly quite a bit of water in the fuel. However, I couldn't really understand how it got there. He drained the whole tank to near empty, and I went and filled it up at the same servo most of the other drivers go to.
  • Anyway, weeks later after going back to the BP as before, the dash light came on again and I lost all power in the truck. After getting out the mechanic again, the amount of water coming out of the tank was incredible. I was blasted because I was getting my fuel at my local BP instead of the one everyone else went to.
  • Since never returning to that BP in the northern suburbs of Wollongong, and going instead to the other BP in Keira St in Wollongong, the vehicle has been fine and hasn't had a problem - this hasn't happened again.
  • I truly believe that this other BP has a problem with its fuel. And driving past there seeing other people filling up there with older/other vehicles that don't tell you there's a problem with the fuel just makes me want to wind down my window and tell them, but its not my business to say.
  • Good luck BP, never again from this other outlet - thanks for nothing." D Moygannon, Wollongong NSW email

DIESEL - Contaminated Diesel fuel *DIESEL FUEL*

  • "You will recall some years back that the Shell Oil company had to pay millions in compensation when their diesel fuel destroyed seals in diesel injector pumps. Well it could be on again. The Rockhampton to Mackay area in Queensland is having a rush on leaking diesel injector pumps; some reconditioning / repairing specialists are booked for several weeks and some months (Ford Transit).
  • It would be interesting to know if others are having problems." B Smith, Mackay QLD
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