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COMPLAINTS CORNER
ComplaintsCorner.com
"Complaints Corner" provides an online billboard to publicize problems or complaints about your car or poor after-sales support from dealerships and manufacturers. Good news about exceptional customer service etc. will also be published. N.B. Bestcade MotorSM is not responsible nor endorse views expressed by contributors.
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OCT 2009 - COMPLAINTS CORNER     POSTINGS 2009: 9  8  7 6 5 4 3 2 1  2008: 12 11 10 9 8 7 6 5 4 3 2 1   2007: 12 11 10 9 8 7 6 5 4 3 2 1 2006

HYUNDAI GETZ 1.4 2007:  CAN'T START CAR. WON'T TURN OVER OR OPEN WITH AUTO KEY.    *COMPLAINT*

31 OCT 2009

ISSUE:
RELIABILITY

My Getz has had problems regularly since I bought it. Most of these have been blamed on "Gremlins" and no reason has been given. Today, I tried to open the car with my auto key and it wouldn't open. When I opened it manually, the alarm didn't go off and when I tried to turn the engine over, nothing happened at all. I have been trying to get on to my Hyundai dealer with no answer. The lights weren't left on and there is no obvious reason why this would be happening.

POSTED BY: TESS ROBINSON - COOGEE, NSW - AUS, 31/10/2009  PROVIDE FEEDBACK

NISSAN NAVARA SE 2009:  INTERMITTENT STARTING FAULT    *FEEDBACK WANTED*

30 OCT 2009

ISSUE:
IGNITION

Hi, I've just bought a new Navara double cab (ex demo with 6k miles on it) off a dealer. The other day I went to start it and it took several times to get going. When it eventually did start it was off cylinders and when I gave it a bit of a rev thinking it might clear the problem the knocking noise in the engine was frightening. Also there was a lot of light blue smoke.

I limped the vehicle back into my driveway and turned it off. After a few minutes I started it again and it was fine accept I can now feel a slight vibration in the cab when the vehicle is ticking over and up to about 2.5k revs. Also and this is incidental, there is a slight noise when I engage the clutch. Is this normal? This is my first Navara and I think it's great but I am a bit concerned.

Thanks Mark

Left the car in to the dealer on Monday to get it looked at. Got a phone call on Wednesday from the dealer’s workshop boss and I quote "We have had several Navara's brought back with the same fault. Nissan are working on a fix". He then went into a whole spiel about the injectors not getting the correct voltage on start up. Also and I quote "It's sort of like a having to reboot a PC after it crashes. Leave it for 5 minutes and start it again and it will be all right".

As for the noise in the clutch the dealership say that it is the transmission and they all have the same noise. I am not accepting this so I asked for my money back as the dealer has nothing to replace my car with...

24 hours later the salesman phones me saying that the mechanic says there is nothing wrong with the car and his boss told him that I would not be getting my money back.

I am well **** off and will not let this issue drop. So any help would be much appreciated.

POSTED BY: MARK SINCLAIR - LISBURN, UNITED KINGDOM, 30/10/2009  PROVIDE FEEDBACK

NISSAN NAVARA  2007:  RE: HAS ANY ONE HEARD OF D40 DIESEL MOTOR BREAKING THE BALANCING SHAFT?     *REPLY*

30 OCT 2009

ISSUE:
DIESEL

Haven’t heard about the balance shaft breaking but the timing chains do.

POSTED BY: MARK KURAN - MELBOURNE, VIC - AUS, 30/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"NISSAN NAVARA D 40 2007: HAS ANY ONE HEARD OF D40 DIESEL MOTOR BREAKING THE BALANCING SHAFT? - Car was making a rattling noise at front of motor but ran fine, apart from getting 500ks out of 75lts. Started up one afternoon and it stopped. Made some interesting noises trying to restart it sounded expensive. Nissan roadside assist came out and he was an ex Nissan mechanic and knew what it was without saying so much. Now Nissan Australia making me jump through hoops, been 2 weeks so far."
POSTED BY: GIBB HASKINS - MCDOWALL - QLD - AUS 29 OCT 2009

KIA CARNIVAL  0:  KIA CLASS ACTION - REGISTRATION EXTENDED TO FRIDAY 20 NOVEMBER 2009    *COMPLAINT*

30 OCT 2009

ISSUE:
4X4

Duncan Basheer Hannon Lawyers acts for a Kia Carnival owner who has suffered economic loss as a result of engine failure of their Kia Carnival. We are now considering commencing a class action for other Kia Carnival owners in similar circumstances.

Duncan Basheer Hannon has received numerous enquiries regarding the proposed class action from individuals Australia wide who own a Kia Carnival that have suffered engine failure and as a result we will be extending the deadline for registration of applications to Friday, 20 November 2009.

If you own a Kia Carnival that has suffered engine failure and you are interested in being involved in a class action against Kia Motors Australia Ltd, please send your name and contact details to jcaruso@dbh.com.au and we will send you a letter providing further information and an application form.

For more information on Duncan Basheer Hannon and our involvement in previous class actions please visit our website: dbh.com.au.

** REGISTRATION CLOSES FRIDAY 20 NOVEMBER 2009 **

POSTED BY: STELLA KASSAPIDIS - ADELAIDE, SA - AUS, 30/10/2009  PROVIDE FEEDBACK

NISSAN NAVARA D 40 2007:  HAS ANY ONE HEARD OF D40 DIESEL MOTOR BREAKING THE BALANCING SHAFT?     *FEEDBACK WANTED*

29 OCT 2009

ISSUE:
DIESEL

Car was making a rattling noise at front of motor but ran fine, apart from getting 500ks out of 75lts. Started up one afternoon and it stopped. Made some interesting noises trying to restart it sounded expensive. Nissan roadside assist came out and he was an ex Nissan mechanic and knew what it was without saying so much. Now Nissan Australia making me jump through hoops, been 2 weeks so far.

POSTED BY: GIBB HASKINS - MCDOWALL, QLD - AUS, 29/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
Haven’t heard about the balance shaft breaking but the timing chains do.
POSTED BY: MARK KURAN - MELBOURNE, VIC - AUS 30 OCT 2009

NISSAN NAVARA STX 2006:  RE: FAULTY DIFF AXLE SEALS AT 70000KS     *REPLY*

29 OCT 2009

ISSUE:
MANUFACTURER

Gary,

Sorry to disagree with you on the "otherwise good car" comment. If a car is designed so that you have to spend $1300 to renew a $5 seal and considering all the other problems, then they are Not a good car. It's easy to see how the Nissan name is becoming affiliated with manure.

Provide the seal and bearing number to your local bearing company and see if they have a replacement.

Regards

POSTED BY: AL  - CAIRNS, QLD, AUS, 29/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"NISSAN NAVARA STX 2006: FAULTY DIFF AXLE SEALS AT 70000KS - I have a 2006 Nissan Navara STX as company vehicle in earthmoving. At 70000ks service noticed oil dampness at L/H brake backing plate. Also oil leak at pinion seal. Tried to order new seals and bearing to fix problem. Nissan stated that they can’t supply seal or bearing you must buy complete axle with seal and bearing. Cost $1300 plus fitting. Nothing wrong with axle what a joke. Nissan parts people in NT and Vic have been great and cannot understand the reasons either. Hope others don’t have the same problem.

I thought imported cars with Australian compliance must supply components. Warranty expired July 09. Nissan says Bad luck we have had some problems but not enough to recall. Otherwise good car. "
POSTED BY: GARY LEE - DARWIN, NT - AUS 27 OCT 2009

TOYOTA HILUX  2009:  BEWARE TOYOTA HILUX - DON’T BUY A NEW HILUX RATTLE RATTLE RATTLE     *FEEDBACK WANTED*

29 OCT 2009

ISSUE:
ENGINE

Beware the new Hilux 4X4. Toyota say it’s normal well don’t buy one they are a knocking machine. All they do is rattle rattle and they say they are looking onto it well **** they won’t do anything. They will **** you into take it for now and we will look into it. That’s what they did to me. Don’t take it they are all **** and they don’t know how to fix it yet. Beware stay away from the new Hilux d4d. I’ve been waiting for two and a half weeks with the answer. We are still looking into it, no one has complained you’re the only one. Well just read all the post **** all these dealers are ****. Can anyone help me please.

POSTED BY: GARY PAPPAS - SYDNEY, NSW - AUS, 29/10/2009  PROVIDE FEEDBACK

HOLDEN BARINA TK9 2008:  BRAKE SHUDDERS    *COMPLAINT*

28 OCT 2009

ISSUE:
BRAKES

I have a Holden Barina TK9 purchased in 2008. Currently, the brake shudders are alarming at any speed over 80ks. My mileage is under 8,000ks. The dealership who carried out the annual first service considers 'checked brakes and tyres - rotated tyres front to rear, all OK'. I have news for them - it definitely is Not OK! I'll Never buy another Holden and I'm getting rid of this one as fast as possible.

POSTED BY: SANDRA GRIFFITH - KIAMA, NSW - AUS, 28/10/2009  PROVIDE FEEDBACK

TOYOTA RAV4  2003:  RE: TRANSMISSION FAILS ON 6 YEAR OLD CAR     *REPLY*

28 OCT 2009

ISSUE:
TRANSMISSION

I too have this same problem. I went to a mechanic in my local area and they could not find the issue so I went to Toyota directly and they "advised" it "could" be the ECU. So I’ve since been vesting forums looking for answers and seems I'm in a big boat with you all.

My question is - can there be something done so that the ECU thingy stops behaving unusually?

Thanks

POSTED BY: JAY KUMAR - SYDNEY, ACT - AUS, 28/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"TOYOTA RAV4 2001: TRANSMISSION FAILS ON 6 YEAR OLD CAR - After 6 years, and 90,000 kilometres of having my 2001 RAV4 regularly serviced by the dealer at considerable expense, the ECU (transmission computer) has faulted and caused "transmission burning clutches and contaminating internals". The repair has been quoted at $7000.00.

I would like to know if this is a problem others have encountered and to warn others considering a RAV4 of this possible issue. The car has only been driven on the road under normal conditions."
POSTED BY: CORRINE MARSHALL - MELBOURNE, VIC - AUS 27 SEP 2007

========== REPLY ==========
Just went through exactly the same problem. Our repair bill was just under $8000. I have a five door 2002 RAV4 automatic cruiser.

First the car was slipping in gears. It was not a gradual thing eihter ... it just suddenly failed. Upon inspection the clutches were burnt out. The gear box was repaired and it flamed another box. I had the computer checked by Toyota and an independent specialist and no fault codes etc. indicated a problem. In the end a new computer was put in, problem solved!

Basically the ECU malfunctioned causing the gear box clutches to burn out. The ECU didn't even indicate any fault codes or go into the safe mode like they are suppose to. Gear box had to come out twice and so did the engine. I got a 24 month warranty on repairs ... make sure you do as well. Will be selling **** before that though! I was lucky that the workshop I go through is owned by a friend and was not charged for the engine coming out 2 and a half times
POSTED BY: SCOTT - BRISBANE, QLD - AUS 24 DEC 2007

========== REPLY ==========
I have just had the same problem. Cost of repairs 4500 to $6000. I have a RAV4 2002 114.000ks. It will take 2 weeks to repair then sell.
POSTED BY: LEIGH - BRISBANE, QLD - AUS 5 FEB 2008

========== REPLY ==========
I have a 2001 Rav4. I took my car to the dealer for the required maintenance as I always do. I asked them to check my transmission because my car was slipping into 2nd gear. I was told that I now need an ECU because the computer is not telling the car to change gears the way it is supposed to. I see that this is a common problem, I was quoted $1500.00 for the replacement. It sounds like I need to get rid of my car.
OSTED BY: ADRIAN - GA, USA 20 FEB 2008

========== REPLY ==========
I have a 2002 Rav4. Same problem. The gearbox started slipping due to the computer failure, and I have been told the repair bill will be $6500. I am not sure what to do, as I will not be getting the money back when I try to sell the car.
POSTED BY: PAUL GRUNDY - SYDNEY, NSW - AUS 4 MAR 2008

========== REPLY ==========
Me Too! Same thing just happened to our 2002 Rav4, 5 door. I got up one morning, started to drive to work and the gears started slipping. I took it Straight to the garage and they said the ECU needed replacing... $4000! This has to be some kind of design fault. We simply don't have the money to repair it! I can't tell you how angry I feel about this!
POSTED BY: LYNN MORESI - MELBOURNE, VIC - AUS 1 SEP 2008

========== REPLY ==========
I have just bought a 2001 Rav cruiser auto and the gears were also slipping. This is after 2 **** days of owning it. I took it back to car yard yesterday and it is at the mechanics now while I wait for an answer. I was issued a 3 month warranty but after reading all these comments I now feel like **** and can see it is obviously a common problem! I will keep you posted to see what it ends up being. It has really **** me off.
POSTED BY: JODIE B - NOWRA, NSW - AUS 19 SEP 2008

========== REPLY ==========
TOYOTA RAV 4 2001 1007,000 KM. ECU - TRANSMISSION ISSUES - I have had the same issues with the ECU as you all manifesting with the transmission suddenly slipping, literally an overnight phenomenon. I had the car checked by usual mechanic whith handheld computer diagnostics, no fault codes; however symptoms still there so stopped driving the car and started to ring around to inform myself.

The answers came back thick and fast, it was as if every one could diagnose the problem without even seeing the car. They literally told me what year and model car I had after briefly describing the problems.

"Change the ECU ($1700- $2100) and if you are lucky that may fix the problem, if unlucky and you drove the car without noticing in time the transmission will need replacing ($3500 -7500)" was the standard reply.

After reading all the posts on web about this and speaking to dozens of independent transmission workshop Experts & Mechanics, I have contacted NRMA, Dept of fair trading, and Channel Seven and Nine regarding doing a story on their "Current Affair", & "Today Tonight" programs as there are some massive safety issues related to this situation - my wife & two young children were nearly rammed by other vehicles several times at traffic lights because of transmission suddenly slipping, the media are interested in this !

I have several experts willing to go on record and speak about this issue. Let me know if you want to form a group to bring this issue into public awareness thus encouraging Toyota to take responsibility for their products and stop sweeping this under the carpet.

After my local Toyota workshop replaced the ECU ($1682) the vehicle seemed Ok, but as the transmission will not show up any fault code if it is damaged only time will tell! Confidence in the brand Toyota is now at a very low point with me.

Before paying my repair bill I contacted Toyota customer relations Sydney / Taren Point / Tel: 02 9710 3333 and made a serious complaint regarding this issue and informed them of my awareness of just how widespread this issue is and how the media is interested in doing a story on this matter (in 2006 these vehicles were recalled in the USA for software upgrade a free service). Anyway they spoke to the dealer, the dealer spoke to the warranty department and lo and behold they came to the party and reduced my repair bill by $800. This is a start however I am convinced that this should be a free recall service and if transmissions are damaged due to a faulty ECU that controls it the transmission is by definition Collateral Damage for which Toyota also should be responsible and prepared to assist their loyal (till now) customers.

If you have your car repaired by Toyota you could try to call customer service prior to paying your bill and hopefully this way you too can at least save some money and collectively we will eventually encourage Toyota to adjust their denial strategy about this matter.

Please raise awareness about this issue & tell everyone you know!
POSTED BY: RICKY STRONG - SYDNEY, NSW - AUS 28 SEP 2008

========== REPLY ==========
I have just had a similar failure. Cost of repair still unknown. Is this just manifesting itself because of the age of the car and if so is this going to become a more frequent event I wonder. My local Toyota garage say that this failure is unknown by themselves and Toyota. In fact it is the first one.
POSTED BY: MAURICE LUSCOMBE - READING, UNITED KINGDOM 8 OCT 2008

========== REPLY ==========
Well I got my car back after 2 weeks after a new computer was put in and a reconditioned gear box. I was so excited, but after another 2 days there was a sound like a helicopter blade going round and round in the 2 front tyres so once again back to the car yard to wait another 4 days and the wheel bearing needed replacing! I am totally over this piece of **** I have had my new car a total of 4 days out of 3 weeks and Toyota have A Lot to answer for I tell you!

My local car yard have been fantastic but they have done what needed to be done no questions asked given me a loan car when by law they don’t have to. They are also out of pocket with this being that mine is still under warranty. I also thought of contacting Today Tonight or ACA over this. Some attention has to be brought to this serious Fault with this car! So fingers crossed I get this piece of **** back tomorrow!
POSTED BY: JODIE B - NOWRA, NSW - AUS 9 OCT 2008

========== REPLY ==========
Is this only a problem with automatics? I'm considering buying a manual 2001 or 2000. But the one I was going to look at this weekend ia an auto. Will steer clear. I am assuming these are all auto's having this problem. Look forward to advice.
POSTED BY: MICHELLE - MELBOURNE, VIC - AUS 13 NOV 2008

========== REPLY ==========
I have just had the same problem with my 2002 RAV4 98,000kms which I have had from new. Without any warning the auto transmission started jolting badly when put into reverse and then two days later the car was slipping gears when I was driving to work. I had it towed to my auto transmission specialist and he said this is a very common problem with the RAV4 at approx 100,000kms - he has just repaired 6 in the past few months.

My ECU needs replacing and I won’t know until this is done as to whether I also will need to have the clutch replaced. Total cost $1,000 for the ECU and $2800 if it is the clutch. I hope this is the end of this! My car has always been serviced at Toyota and they never warned me about this problem. Not happy!
POSTED BY: D BOYLE - CROYDON, VIC - AUS 21 JAN 2009

========== REPLY ==========
You can add another unhappy RAV4 owner to your list. Transmission completely **** on 2001 5 door Cruiser, just over $100,000kms. Quoted $7000 to repair and Toyota dealership service department said it was a common problem in the RAV. For such a common problem, why is it so expensive to repair and why hasn’t Toyota been held accountable for this debacle?
POSTED BY: AYLEE - BELGRAVE, VIC - AUS 12 MAR 2009

========== REPLY ==========
2002 Toyota Rav4 - 96,000 on the clock.
Automatic transmission **** - Have lost first and fourth completely. I have been quoted minimum charge: $3,000 to fix... could be a lot more. It appears this is a common problem amongst the 2001 and 2002 RAV4.
POSTED BY: SIMON H - MELBOURNE, VIC - AUS 24 MAR 2009

========== REPLY ==========
I have a 2002 Rav4 with 116,000km regularly serviced, and have just started experiencing the same problems as others on this forum. The gearbox just started slipping intermittently with no warning or symptoms.

I took it to my mechanic who could not diagnose a problem by applying the scanner as no fault codes were present. I was advised to take the car to an auto transmission specialist. The auto transmission specialist stated that this is a common problem with the Rav 4 at this mileage. He has verified that the problem is the ECU (transmission computer) and informed me to take the car to Toyota for repair as unfortunately he can not give pass on any warranty if he installed the new ECU unit.

I have received a quote for the install of a new ECU of $1750 by Toyota. This is before any required repair work on the gearbox. I have contacted Toyota customer relations Sydney / Taren Point / Tel: 02 9710 3333 to inform them of my problem and whether a recall on this is planned. At this stage I have had no luck with their response but will continue to pursue. I will provide more feedback in the future.
POSTED BY: CLAUDE - WOLLONGONG, NSW - AUS 23 JUN 2009

========== REPLY ==========
Rav4 model 2001 - Have the same problem, at 113000 km the automatic transmission failed leaving me with only the 1st and 2nd gear. Took the car to Toyota service today and received the following quote:

Gearbox 8435 Euros
ECU 1305 Euros
Converter 2800 Euros

The car is not worthy so much. The Toyota service say this is a common problem in the Rav4... so why the **** is it so expensive to fix?
POSTED BY: ANDREAS - NICOSIA, CYPRUS 9 OCT 2009

========== REPLY ==========
Yeah! Had mine fixed recently but not from Toyota. Saved big bucks too. Tip - search eBay for "RAV 4 ECU fix service" on in oz.

Cheers!
POSTED BY: JAY KUMAR - SYDNEY, NSW - AUS 9 NOV 2009

TOYOTA RAV4  2003:  ECU PROBLEM FIXER    *FEEDBACK WANTED*

28 OCT 2009

ISSUE:
TRANSMISSION

Is there anyone in Sydney who can fix this ECU issue?

Thanks

POSTED BY: JAY KUMAR - SYDNEY, ACT - AUS, 28/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
Found one is Sydney after lot of asking around. He's on ebay, seach for item 180428663546.

Good luck.
POSTED BY: JAY KUMAR - SYDNEY, NSW - AUS 9 NOV 2009

NISSAN NAVARA  2006:  RE: ABS     *REPLY*

27 OCT 2009

ISSUE:
4X4

A guy at work had the same problem with his 08 Navara, and apparently the wiring to the rear abs sensors, runs along the front of the rear axle, unprotected, so any rock stone or bit of wood can hit the wiring, damaging it. This causes the ABS to malfunction, and because the intelligent 4WD system relies on the ABS sensors to operate, the 4WD is disabled as well.

The wiring needs to be replaced/repaired, and then protected from mechanical damage.

POSTED BY: TERRY B - TRARALGON, VIC - AUS, 27/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"NISSAN NAVARA D40 2.5D 4X4 2006: ABS - I have a 06 Nissan Navara, the ABS indicator on the dashboard is on constantly and I cannot select 4x4. I drove on a good gravel road 120 - 140 Km/h in 4x4, will this have something to do with that?

Mac Human"
POSTED BY: MAC HUMAN - CENTURION, SOUTH AFRICA 19 OCT 2009

NISSAN NAVARA STX 2006:  FAULTY DIFF AXLE SEALS AT 70000KS    *COMPLAINT*

27 OCT 2009

ISSUE:
MANUFACTURER

I have a 2006 Nissan Navara STX as company vehicle in earthmoving. At 70000ks service noticed oil dampness at L/H brake backing plate. Also oil leak at pinion seal. Tried to order new seals and bearing to fix problem. Nissan stated that they can’t supply seal or bearing you must buy complete axle with seal and bearing. Cost $1300 plus fitting. Nothing wrong with axle what a joke. Nissan parts people in NT and Vic have been great and cannot understand the reasons either. Hope others don’t have the same problem.

I thought imported cars with Australian compliance must supply components. Warranty expired July 09. Nissan says Bad luck we have had some problems but not enough to recall. Otherwise good car.

POSTED BY: GARY LEE - DARWIN, NT - AUS, 27/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
Gary,

Sorry to disagree with you on the "otherwise good car" comment. If a car is designed so that you have to spend $1300 to renew a $5 seal and considering all the other problems, then they are Not a good car. It's easy to see how the Nissan name is becoming affiliated with manure.

Provide the seal and bearing number to your local bearing company and see if they have a replacement.

Regards
POSTED BY: AL - CAIRNS, QLD - AUS 29 OCT 2009

MITSUBISHI MAGNA AWD TL 2004:  RE: VIBRATION     *FEEDBACK WANTED*

25 OCT 2009

ISSUE:
COMPUTER

My 2000 T/KOOC Magna has lost its smooth automatic gear change feature. Apparently the computer that controls the gear changing is the culprit. There have been several adjustments to the computer, which then works well, but for only 2 or 3 weeks. I have been told that a new computer will be required, and the entire system re-configured. Also told there are 4 computers in the car, and all have to be done, as well as new keys supplied and programmed to suit the new computer settings. Can anyone confirm that this is the truth, or a Mitsubishi myth? Has it happened to anyone else?

POSTED BY: CY STEEDMAN - BALLINA, NSW - AUS, 25/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"My TL AWD Magna is fitted with LPG and towing kit for my 1500Kg (gross) caravan. I have towed this van over 28000kms with no problems until returning home and unhitching van. Car is now displaying a shudder at certain low revs in drive and Tiptronic. It is not associated with engine function.

I have had the wheels balanced, gearbox drained and flushed and refilled with recommended grade oil, but no cure. Has been suggested that the torque converter is ****. What is the approximate cost of a repair and is it possible to fit this excellent vehicle with a manual gearbox?"
POSTED BY: DOUG PIGOT - HOBART, TAS - AUS 14 OCT 2009

NISSAN NAVARA STX D40 2007:  RE: FULL OF IT     *REPLY*

25 OCT 2009

ISSUE:
ENGINE

Yep I hear you. My D40 is 4ks old and has been back to the w/shop. I was told by service that they were very experienced with X-trails and I didn't know what I was talking about. That was great I said but this is a Navara. Nissan dealerships are clearly incompetent.

When I rang Nissan Australia I was told confidentially by a service representative that they are managed differently now and customer service is very low on their priority list. So not only do they have a very poor product they also back it up with very poor service. I wonder if anyone has brought it to the attention of the automotive ombudsman and if their office has the power to rectify this ridiculous situation.

In summary, be rid of your D40 and tell everyone you know never to buy Nissan.

POSTED BY: ANDREW  - BRISBANE, QLD - AUS, 25/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
"Problems with STX diesel rail replaced when pump should have been replaced had an oil leak in front of engine. Keeps going back to limp mode even through tunnel at 25km/hr came out shaking. Problem still not sorted out and another oil leak appeared. Went in to get fixed and they found the timing chain was longer one side than the other. Have not got vehicle back yet.

They hired a little Hyundai for my son to drive with all his tools for building - What A Put Down. Nissan Australia have been less than helpful over this issue, hopefully the timing chain will fix the problem. I am totally fed up over this whole issue and am considering going to the TV and papers."
POSTED BY: CHRIS - JAMESTOWN, SA, AUS 4 APR 2008

========== ORIGINAL POSTING ==========
NISSAN NAVARA STX D40 2007: FULL OF IT - In my last bleat about this car cutting out and losing power in which Nissan could not find the problem they have finally found the problem. I took it to them a week ago while it was playing up and they tell me it’s the fuel pump. Great! Let’s get a new pump and it will be sorted, 20 working day to get one from Europe. What a joke!

Then two days later or something they just happen to find 2 in Melbourne. In the mean time I have asked for a courtesy car as my piece of junk has been useless to me and my family {this going on for 2-3 months}. Now the place that’s doing the repairs have the pump and parts that were approved by Nissan. But now Nissan have done a back flip and told them not to touch the car {after it was sitting at Nissan for three days and didn't get touched}.

Now they want to replace the fuel rail. What For? When the mechanic diagnosed it as the fuel pump, now I got to wait until the fuel rail gets here. So now I will have to wait who knows how long for that, and all without a car. I'm fed up with this company and its product. I will not buy this brand ever again and I will certainly be going out of my way to voice my opinion to anyone who has thoughts of buying this model. I should have bought with my heart and not my head, a Ford."
POSTED BY: SCOTT MCINTYRE - BRISBANE, QLD - AUS 15 SEP 2007

========== REPLY ==========
Hi Scott,
I understand your frustration. You should, in writing, ask some questions of Nissan Australia. Like why they are changing the fuel rail when the pump was diagnosed as the problem. Also ask why it takes so long for repairs to be carried out. Let them know that being without your work vehicle for days or weeks and having this problem for 3 months is totaly unacceptable and that you want to be compensated for it. Hopefully you might get a free service out of it. Post on this site how the Navara is after the repairs.
Good Luck,
Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC - AUS 16 SEP 2007

========== REPLY ==========
Hi Scott,

I bought a Nissan Navara ST-X Turbo Diesel ONE week ago and it’s currently now back at the dealership getting fixed. I spotted Diesel leaking from underneath and called the Care line for a tow (from the country I might add, I wasn't happy at all).

Now it’s in at the dealership and they said that I need a new Fuel Injection pump and it could take a few days. I'm so mad that I might have just bought a Lemon of a car so I’m looking for anyone who might have had other issues with the brand. I don't believe the dealership at all (according to them my car it the first in Australia to have a problem, what a lot of **** I thought).

I have been doing a bit of research and found out Australia have no laws against dealerships selling lemon cars (Stupid Government). Although I have started a log of every time it goes in to the dealership and how long etc. It’s only One Week Old.

If you know of any other issues I should keep a eye out for let me know and while it’s under warranty I'm going to be the most annoying customer ever

Tanya
POSTED BY: TANYA WILKINSON - MELBOURNE, VIC - AUS 9 OCT 2007

========== REPLY ==========
Hi Scott
I purchased a D40 STX Turbo Diesel Auto in Jan last year. What a pile of junk. I had mine for 9 months. It was in the workshop for warranty repairs for 5 days out of every 15 working days & I used it as my business car. Check out the UK forums on these things. They are still having the same warranty issues here that they had in the UK 2 years ago. Guess what Nissan Australia response is? My advice - get it back & get rid of it. Tell them you’re going to sell it & they will have the parts straight away.

I was told the heat shields would be three weeks away, after telling Nissan HQ what I was going to do after their appalling service they found the parts at the dealership within 1 hour. This model is a Lemon but our weak govt will not do anything about it. Check the 4wd forums in this country & do a search for D40 problems you are not alone.
Hope you get it sorted. Mike.
POSTED BY: MIKE CORBETT - BRISBANE, QLD - AUS 17 OCT 2007

========== REPLY ==========
Hi Scott, I have a D40 too, no problems with my clutch yet but my diesel consumption went from under 9lt per 100kms up to around 16lt per 100. Other than resetting the computer, Nissan would not touch the vehicle, stating that it was still within spec. Tired of arguing for 9 months with Nissan and my local dealer, I spoke to Ray Miller of Turbo Engineering in Melbourne who diagnosed it over the phone as a stuck EGR valve and to get Nissan to fix it. The dealer would not touch it, so I took it to Ray and he dynoed the vehicle and fixed the EGR, (exhaust gas temp dropped from 650deg due to exhaust gasses constantly being fed back through the engine to 480). Fuel economy back is to normal.

The dealer still won’t admit there was a problem and pretty much told me I was a whinger. I like you will not buy this brand again.
POSTED BY: PAUL BAXA - COBRAM, VIC - AUS 3 FEB 2008

FORD FALCON  2006:  RE: MY BF WONT ALWAYS START     *REPLY*

25 OCT 2009

ISSUE:
ENGINE

John,

I have the same problem with my 2006 Falcon. I hope someone has some ideas.

POSTED BY: KEITH GRALA - WOLLONGONG, NSW - AUS, 25/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"FORD FALCON BF 2006: MY BF WONT ALWAYS START - I have a 2006 BF Falcon wagon. Not always but at times after driving the vehicle stopping it than coming back to the vehicle to start it, it just winds over and then starts and runs rough for about 10 secs and then rectifies itself. This is very frustrating. Does anyone have any suggestions?"
POSTED BY: JOHN HOGAN - GOLD COAST, QLD - AUS 28 SEP 2009

========== REPLY ==========
Have so many things to ask.

1. Is it a straight gas car? Look at the engine. Is it green in color from the top? If yes take it to a mechanic and ask him to clean the pin in the converter. It is in the top solenoid.

2. Put the car in park, turn the AC on at max, is the rpm shakes. Try it several times while sitting in the car. If yes change the plugs not the coils.

3. When you accelerate suddenly while on park does the engine make a knocking noise? Means fuel pump. Check for vacuum lines if there is any leak. It’s located at the end of air filter box and goes to the intake manifold. The silver metal thing next to the box.
POSTED BY: SUMIT - RESERVOIR, VIC - AUS 15 NOV 2009

KIA CARNIVAL LS 2002:  RE: WHAT CAN BE DONE     *REPLY*

23 OCT 2009

ISSUE:
ENGINE

Bernie

Reply back to me & I can forward information that will assist you to understand what to do etc. There is a class action about to start shortly. Unfortunately the cost to join the class action is around $500.

It is difficult for most “Victims” of KIA's poor quality to find the $500 after they have just spent thousands fixing their car so not a lot of people have joined the class action as was hoped. However enough have joined to still make the Class Action proceed.

To answer your question has anyone had success get money back form KIA. I know of several in WA who have had all or part of their costs refunded by KIA (I got a full refund). But KIA are now starting to dig in their heels & knocking back most claims.

There have been 10’s of thousands of KIA engine failures in their Carnivals from 1999 -2002 in fact over 90% of these engines have failed (That’s Right 90%).

KIA claim to have fixed the fault in their engines in March 2002 & all vehicles since then have been perfect? You only have to read the postings on this site from KIA Carnival owners with vehicles made after March 2002 to realize their claim to have fixed this fault in March 2002 as far fetched.

Regards

POSTED BY: DALE MORRIS - WOODVALE, WA - AUS, 23/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"KIA CARNIVAL LS 2002: WHAT CAN BE DONE - Our 2002 Kia Carnival (46,000 klm) blew up on the 26-9-09. Have just got it back (new engine installed, short motor) Cost $7000.00. Has any body had success with compensation from Kia?"
POSTED BY: BERNIE COOPER - MELBOURNE, VIC - AUS 21 OCT 2009

PEUGEOT 206  2002:  PROBLEM WITH PEUGEOT 206    *COMPLAINT*

22 OCT 2009

ISSUE:
ENGINE

We bought a Peugeot 206 last year. Needless to say we bought someone else's problems. In a year's time this car was in for repairs like 6 months. The problem is still not resolved.

The car doesn't want to drive, if you treat it like a racing car and drive it in the revs or in the gears it is fine but don't try to drive like a normal person. The computer is showing engine pollution and then catalytic fault and sometimes it shows only stop complete engine failure.

The dealer is telling us that we are the only one who has problems but if I see all the complaints on the internet then I think it is the worst car ever. Nobody even care to try to resolve this problem. The head gasket was changed the coil was changed ect. Even the mechanics is telling us you buy a Peugeot broken you can't drive it to break. Please we need assistance urgently. I really feel like burning the car to the ground.

POSTED BY: WILLIEN STEYN - KLERKSDORP, SOUTH AFRICA, 22/10/2009  PROVIDE FEEDBACK

TOYOTA RAV4 EDGE 2002:  RE GEARBOX TROUBLES    *COMPLAINT*

21 OCT 2009

ISSUE:
TRANSMISSION

After reading the complaints posted was amazed!

I have had the same expensive problem with the Rav4. Taking over 3 months to fix!
First the gearbox, then they said the computer needed replacing! The car had done just over 110,000 with no hard driving as far as I was concerned. Think it was a lemon but no-one wants to know, especially the dealer I bought it from. Toyota needs to look into these problems as it definitely put me off buying another one.

POSTED BY: ROGER HASKELL - HILLMAN, WA - AUS, 21/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
Hi found one guy in Sydney who can fix the ecu problem. He charges half the price and the problem goes away forever. I found him on eBay - his user name is ****.

Good luck.
Kumar
POSTED BY: JAY - SYDNEY, NSW - AUS 8 NOV 2009

PRESS-RELEASE HONDA  2009:  MOTORCYCLE SAFETY DAY - REEFTON JUNCTION, 24 OCTOBER 09     *PRESS RELEASE*

21 OCT 2009

ISSUE:
MOTORCYCLING

RoadSafe Melbourne Eastern Ranges in partnership with Victoria Police, the Shire of Yarra Ranges, and Honda Australia Rider Training (HART) is holding a Motorcycle Safety Day at the Reefton Junction, Woods Point Road in Reefton.

The event will take place on Saturday 24 October 2009 from 10am to 3pm.

Participants can look forward to receiving information on motorcycle safety, including free advice on motorcycle maintenance, rider training and safety gear. Victoria Police will be in attendance on both marked and unmarked police motorcycles and will be available to discuss rider safety issues and provide information on hoon legislation. There will be a sausage sizzle and participants will be eligible to win $100 and $50 riding gear vouchers provided by the Shire of Yarra Ranges, a Dri Rider riding jacket, and a HART rider training voucher to the value of $200 as part of the raffle prize draw.

Chairperson, RoadSafe Melbourne Eastern Ranges, Mark McGuire said, “The Black and Reefton Spurs are acknowledged as one of the most popular areas for motorcyclists in the state. Approximately 70% of riding in the area occurs over the drier months from October to March. We chose to host the Motorcycle Day at the Reefton Junction in October for these reasons”.

Senior Sergeant Steve Rosewarne said, “During 2008/09, one fatal motorcycle crash resulting in two fatalities and 24 serious injury motorcycle crashes occurred in and around the Black and Reefton Spurs. The Yarra Ranges has the second highest number of casualty crashes for motorcycle riders in the state”.

“The main causes of motorcycle crashes are ones in which the motorcyclist has ridden off the road. Possible causes for these crashes are new inexperienced riders, returning riders unfamiliar with the area or motorcycle, riders using these areas as a form of a time trial and/or riders suffering fatigue from a long ride”, he said.

RoadSafe Melbourne Eastern Ranges, in conjunction with State and Local Governments, works with the local community and local businesses to implement road safety programs that reduce the road toll.

The Motorcycle Safety Day is just one example of the positive impact that RoadSafe has in the community and all motorcyclists are welcome to attend this unique event.

For more information about the Motorcycle Safety Day, please contact: Senior Sergeant Steve Rosewarne ph. 9881 7903

POSTED BY: HONDA AUSTRALIA - MELBOURNE, VIC, AUS, 21/10/2009 

TOYOTA RAV4  2006:  RE: 2006 HIT 112,000 MILES AND TRANSMISSION IS GOING     *REPLY*

21 OCT 2009

ISSUE:
TRANSMISSION

Hi, we have just had our automatic transmission repaired $4,830 in Australia. We were informed that there is a problem with the fuzzy logic computer on models from 2001 to 2004. Toyota are aware of it but as the majority of the breakdowns of the auto transmission happens outside of warranty they are not interested.

POSTED BY: ROD MCGILL - BLACK ROCK, VIC - AUS, 21/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"TOYOTA RAV4 2006: 2006 HIT 112,000 MILES AND TRANSMISSION IS GOING - I have a feeling this common transmission problem is not in the years 2001 to 2003, I believe it’s after a certain mileage which means more complaints area yet to come. I have a 2006 Rav4 and drive highway everyday since the day I got the car. I've racked up 112,000 miles so far but after 110,000 the car started making a funny noise and rumble feel when I got up to a certain speed and let the RPM drop between 1 and 2K. I come to find out this may be more common than I thought. What mileage are you guys at? When did the problem start? I want to know what I can do to fight this. My car is only a few years old... "
POSTED BY: JANEL DERRICK - WASHINGTON , USA 15 OCT 2009

KIA CARNIVAL LS 2002:  WHAT CAN BE DONE    *FEEDBACK WANTED*

21 OCT 2009

ISSUE:
ENGINE

Our 2002 Kia Carnival (46,000 klm) blew up on the 26-9-09. Have just got it back (new engine installed, short motor) Cost $7000.00. Has any body had success with compensation from Kia?

POSTED BY: BERNIE COOPER - MELBOURNE, VIC - AUS, 21/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
Bernie

Reply back to me & I can forward information that will assist you to understand what to do etc. There is a class action about to start shortly. Unfortunately the cost to join the class action is around $500.

It is difficult for most “Victims” of KIA's poor quality to find the $500 after they have just spent thousands fixing their car so not a lot of people have joined the class action as was hoped. However enough have joined to still make the Class Action proceed.

To answer your question has anyone had success get money back form KIA. I know of several in WA who have had all or part of their costs refunded by KIA (I got a full refund). But KIA are now starting to dig in their heels & knocking back most claims.

There have been 10’s of thousands of KIA engine failures in their Carnivals from 1999 -2002 in fact over 90% of these engines have failed (That’s Right 90%).

KIA claim to have fixed the fault in their engines in March 2002 & all vehicles since then have been perfect? You only have to read the postings on this site from KIA Carnival owners with vehicles made after March 2002 to realize their claim to have fixed this fault in March 2002 as far fetched.

Regards
POSTED BY: DALE MORRIS - WOODVALE, WA - AUS 23 OCT 2009

TOYOTA HILUX SR5 2009:  ENGINE NOISY    *COMPLAINT*

20 OCT 2009

ISSUE:
ENGINE

Hi to all, I have a brand new 2009 Toyota Hilux Diesel. What a bad mistake. I recommend you drive before you buy. From the day of delivery I jumped into the vehicle and had a really bad noise from 2000rpm. I rang Toyota and they said they would look into it. The rattle is so bad and annoying you won’t drive this vehicle.

Toyota Australia sent some technician that is the state manager who has no idea. He kept saying this is normal. He went and road tested another new one that my friend purchased which is still in their showroom which my friend is refusing pick up. He says that makes the noise so this is normal. I have four other Hilux vehicles from 02/2009 till 06/2009 which are quite. I told him to come listen to these ones but he says it’s not his job.

Oh what a feeling. What else can I say all these guys say there is nothing wrong with their product so I guess all you guys out there be careful. Once you take the keys you own it so don’t take delivery until you road test and note.

Warm up the engine, drive for around fifteen minutes and there you go rattle rattle rattle @ 2000rpm free of charge.

Also I only got 450km on a full tank. You won’t believe these guys until you have to deal with them. I have been in the automotive game for 23 years and never heard a fuel knock from a 1986 diesel as bad as this one.

Very sad for the head guy of Toyota for this state to say it’s normal.

POSTED BY: GARY PAPPAS - SYDNEY, NSW - AUS, 20/10/2009  PROVIDE FEEDBACK

PRESS-RELEASE VACC  2009:  ENDORSED: ‘GUIDE TO SAFE WORK RELATED DRIVING’    *PRESS RELEASE*

20 OCT 2009

ISSUE:
SAFETY

The ‘Guide to Safe Work Related Driving’ has been approved by Victoria’s principal players in the fight against the State’s road toll.

Victoria’s Political, Police and Government instrumentalities have given the ‘Guide to Safe Work Related Diving’ a ringing endorsement.

The ‘Guide to Safe Work Related Driving’ advises employers and employees that company cars and commercial vehicles are work places and as such they fall under health and safety regulations.

Addressing Safety Day at Freight Week 2009, Minister for Roads and Ports, Tim Pallas said that “the Victorian Government sees the ‘Guide’ as an important addition to the community’s armoury in hammering home the road and vehicle safety message”.

Victoria Police, Deputy Commissioner, Ken Lay told the 250 strong audience that work related road accidents stem from the same factors as road traffic accidents right across the board, namely speed, alcohol and fatigue.

“303 people died on Victoria’s roads last year and we suspect 100 of them were work related. If we can make an impact on that 100, our overall road toll will change quite significantly,” Deputy Commissioner Lay said.

The ‘Guide to Safe Work Related Driving’ has been produced by the Transport Accident Commission (TAC) and WorkSafe, Victoria.

“We firmly believe that, with widespread adoption of the ‘Guide’ and its recommendations within fleet settings, we will see our roads becoming appreciably safer for all,” David Healy, Senior Manager, Road Safety, TAC.

“The ‘Guide’ emphasizes the need for employers and fleet managers to purchase cars with a 4.5 or 5 star safety rating and to not penny pinch on the safety of their workers and their families,” Ross Pilkington, Director WorkSafe, Manufacturing Logistics and Agriculture Program.

“VACC encourages all motorists to take Vehicle Safety seriously. Our data shows 28 percent of vehicles on our roads are unsafe. With the nation’s fleet on hoists week in and week out, we, the Automotive Industry, know the risks some people take with their well-being and the well-being of other road users,” VACC Executive Director, David Purchase, said.

The ‘Guide to Safe Work Related Driving’ is free and available through the following websites:

workcover.vic.gov.au;
tac.vic.gov.au;
vacc.com.au;

POSTED BY: VICTORIAN AUTOMOTIVE CHAMBER OF COMMERCE - MELBOURNE, VIC - AUS, 20/10/2009 

HYUNDAI ELANTRA SLX AUTO 2007:  RE: GREAT SERVICE     *REPLY*

20 OCT 2009

ISSUE:
CUSTOMER SERVICE

Hyundai **** Barry, Honda rules.

POSTED BY: OLIVER  - , NSW - AUS, 20/10/2009  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"HYUNDAI ELANTRA SLX AUTO 2007: GREAT SERVICE - Bought our Elantra 2 years ago, first 6 months, while in the country went into a limp mode in Orange. Rang my dealer, got number of Orange dealer, who said they would come and do a pickup, but it went the 2 kls. Soon as we arrived they put it on the computer. An engine sensor had failed told very rare and they had no spares, but they would remove one from a new car. 90 minutes later back on the road, service with a smile, and no problem to fit it in and they made sure we were ok. Since then no problems 26,000 kls, car is faultless and is a comfortable drive. Hyundai has really made a great car."
POSTED BY: BARRY PALMER - GOSFORD, NSW - AUS 22 MAY 2009

SUBARU LIBERTY LIMITED EDITION 1994:  ACCELERATION ISSUES    *FEEDBACK WANTED*

20 OCT 2009

ISSUE:
ENGINE

The car won't accelerate past 2500 revs. I struggle on the freeway to get past 80 kph. Recently serviced ($190) what do I need to do the repair?

POSTED BY: MAI TRAN - MELBOURNE, VIC - AUS, 20/10/2009  PROVIDE FEEDBACK
========== REPLY ==========
A Clutch?
POSTED BY: GAZZA - MELBOURNE, VIC - AUS 21 OCT 2009
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