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APRIL 2008 - COMPLAINTS CORNER     3/08 2/08 1/2008 12/07 11/07 10/07 9/07 8/07 7/07 6/06 5/07 4/07 3/07 2/07 1/07    2006

HOLDEN ASTRA  2001:  RE: THAT’S MY SUCCESS STORY, MIGHT GO AND BUY A FEW CASES TO CELEBRATE    *REPLY*

30/04/2008

ISSUE:
AIR CONDITIONER

The thermal fuse was rated at 187C (also confirmed by Matt). The only ones that I could find at that temp were 10A thermal fuses. These are much larger than the original fuse (which is tiny) and does pose an installation problem (but can be done as Matt went this way) plus there are amperage issues.

I tried to find a fuse that is more appropriately sized and looked all over the net but couldn’t find one from an Australian retailer/distributor. (Found manufacturers in China but... too hard)

We don’t really know whether the thermal fuse dies because of temp or amperage. The most suitable one I could find was a 2A rated at 150C (they don’t have a higher temp rating) from RS Components. This is slightly larger than the original fuse but fits in the original location with a bit of plastic grinding and modified clips.

I reassembled everything. The first circlip to go back on required me to modify my circlip pliers to open wider to get back on. Everything else is straight forward.

All works as per normal. Time will tell whether this stronger amped fuse with a lower temp rating will do the job. If not I will try and source something from overseas that most certainly will get the job done and install easy. On second thought I should have drilled some holes in the thermal fuse cover for a little airflow which would have helped.

Good luck. Just make sure you have all your TORX sockets and keys before you tackle it.

POSTED BY: TONY GOODLICH - PERTH, WA, AUS, 30/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"THAT’S MY SUCCESS STORY, MIGHT GO AND BUY A FEW CASES TO CELEBRATE
- G'day. I recently had a similar problem with the A/C on my 2001 Astra. Was quoted >$750 to get the electromagnetic clutch rebuilt, or more for a rebuilt compressor! Well I said bugger that, and looked on the net, and it brought me here.

I disassembled my clutch unit and found the diode you mentioned, tested it, seemed OK. There is a second inspection cover on the opposite side. Don’t think its user serviceable cos I had to break it to get it off.

Found a curious little resistor shaped component, found out it was a thermal fuse. Tested it for continuity, found it to be open circuited or 'blown'. Called SWE check, matched it, installed it (soldered it in due to being too big for both the retaining clip and original compartment) and she works a treat ... Cost me time and $30 for 10 fuses (minimum spend for public). Be-careful to match the temperature rating and try to get the current rating as close as possible.

That’s my success story, might go and buy a few cases to celebrate.

Matt"
POSTED BY: MATTHEW - MELBOURNE, VIC, AUS 22 NOV 2007

========== REPLY ==========
I am in the process of fixing the Astra aircon. It’s quite an easy job if you have the right TORX bits (funning looking star shaped heads and keys that are common to the Astra).

First take off driver’s side wheel (for ease of access) and the plastic cover that sits between the wheel well and the engine bay (four little screws, easy). The aircon has 3 TORX ended bolts. Two are easy with a socket, the very top one needs a TORX closed end spanner. I didn’t have that but managed to use a 3/8 (I think) closed end spanner to get it off. The aircon compressor can now be pulled close down to the harmonic balancer height.

There is a TORX screw (yes you need the special key) to unscrew a small bolt from the front of the aircon compressor. The front hat of the clutch (the bit that gets pulled back to engage) should slide off as it’s on a spline. Once the hat is off there is a circlip (yes you need circlip pliers) to take the belt pulley off. It just slides off. Then the magnetic clutch sits behind this for which there is another circlip. This comes off easy. No Pullers are needed.

The magnetic coil has wires coming into it and this is where the diode is. The diode was not my problem so then I went to the other entry point on the opposite side of the coil diagonally opposite. Cracked that open. There is a yellow/white thermal fuse. You can take the little clips off either side with a sharp pocket knife whilst pushing the wires off the clips.

This is my problem. No continuity on the Thermal fuse. RS components and SWE-check have the fuses but at this stage not sure which one to get. Maybe Matt can help. The markings are hard to read, it has 447 UM1 1A250V xx187C F1 markings on the thermal fuse. The xx I can’t read but I assume that it’s a 187 degree C thermal fuse. RS Components have a 192C one with part number 176-9328. If you really wanted you could just solder the two copper ends in the coil, but then it wouldn't be protected for "next time".

Holden should be shot for making people fork out up to $1000 for what is essentially the failure of a 50 cent piece that can be repaired very easily. Do this job at your own risk but I thought I would offer some advice.

Matt if you read this would you be able to email me what temp you thought the fuse was.
POSTED BY: TONY - PERTH, WA 26/4/2008

KIA CARNIVAL  2003:  RE: I’M COLLECTING ALL THE INFO I CAN ON THE CARNIVAL SITUATION     *REPLY*

30/04/2008

ISSUE:
ENGINE

So you have a KIA Carnival which means that you have a big problem just waiting to happen and when it typically loses power, the usual prelude to engine failure, you think the last lot of petrol is the problem. Uh?

Your vehicle is 5 years old and it’s been invariably collecting water in the fuel tank by way of condensation or possibly even from small amounts over some of the fills during its life. Water in fuel ends up in the bottom of the tank and does not go to the pump until there's a good quantity of it capable of reaching the pick up. There’s no way you can say definitively that the last Woolworths fill was the cause and slagging them is not very bright. No I don't buy their fuel nor do I work for them.

POSTED BY: DAVID  - TWEED HEADS, NSW, AUS, 30/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
Mate, I bought a 2003 Carnival with 60,000kms, car now has 82,000kms. Overall car was in pretty good condition and has run without fault until... In early March my wife purchased half a tank of fuel from Woolworths petrol. Car started to ping and lose power. Three days later she filled tank completely from same fuel outlet, now engine has no power at all. Have done usual checks i.e. fuel filter, drained and refilled tank; no change. Put the car into Kia to identify problem.

First thing Kia asked me was "is this still on its first engine?" He was genuinely surprised, this was a bit of a shock to me as car is just over four years old. $800 later they told me that the engine needed pulling down to identify low power problem. $400 of the bill was for a fuel pump. I asked what was wrong with old fuel pump. Was told there was nothing wrong with old pump but because it was ordered in I was stuck with it. I put car into fuel injection specialist for further diagnoses, injectors tested ok and all other systems fine.

Car has been serviced by Kia since I have had it, Kia will not look at goodwill support because we do not know where previous owner had it serviced. I had complained to Woolworths petrol but the response was typical: "Our fuel is good so we’re not paying." When I drained fuel from tank, water could clearly be seen in petrol.

Overall, I am not satisfied with Kia or Woolworths petrol. I will replace engine myself and then pull old engine down to determine why exactly engine has low power. Hope to finish this in next week or two. Two things I would recommend do not buy a Kia and do not buy Woolworths petrol.
POSTED BY: CHRIS - BRISBANE, QLD, AUS 28 APR 2008

========== ORIGINAL POSTING ==========
"To all concerned

I’m collecting all the info I can on the Carnival situation. I have a 2003 model that has just had its 3rd engine in 113,000 kms, as we now say not happy Jan. So everyone that has had coolant/engine issues please email me with your story.

Cheers Peter"
POSTED BY: PETER HOLZBERGER - TAMWORTH, NSW, AUS 24 APR 2008

LANDROVER DISCOVERY 11 2000:  RELIEF FROM THREE AMIGOS    *GOOD NEWS*

30/04/2008

ISSUE:
BRAKES

The three amigos have been around for ages - make no mistake the only way to fix them is with a "non faulty" ABS Wabco modulator.

I have researched & tried every method suggested & checked the logic of the fault suggestion against the reality. LR testbook / T4 computers read the stored faults in the abs / sls onboard computer, however they can only interpret what they are told - there is no code for faulty modulator. Two codes are seen often. One relates to ABS sensor faulty and they sometimes are (greased up, rusted, damaged, wire leads damaged etc). Sometimes removing cleaning and reinstalling can help - but - and this is the thing, the ABS sensor fault is a non latching fault. This means it will not turn the ABS/HDC/TC functions off but will store a fault in the ECU.

The other common fault is the "shuttle valve". This was the alleged cause for some time and sometimes fixed the problem. The shuttle valve consists of two pressure switches that are activated when the brakes are applied to show the primary & secondary circuits are functioning. The electrical circuitry for this actually runs thru the modulator. The switch is quite easy to test for function when removed.

Here's where I believe the problem starts. Several options - the plastic body of the shuttle valve can bend (engine heat?), the wires can be faulty, the switches may stick / fault or the shuttle valve - modulator connection could be bad. Commonly this fault occurs after brake work i.e. new pads / discs. May well be due to air in the ABS block as a result of pushing the disc pads apart to remove / replace and hence forcing excess fluid back into block. Any air in the block would cause the shuttle valve fault as they only move a tiny amount to activate.

So what to do if you have the amigos & no joy from your main dealer? Find a quality non franchised workshop to work with. Talk to them a perhaps try a proper Testbook / T4 / Autologic power brake bleed with new fluid and reset the lights. If this fails and the lights come back on save yourself grief and go straight to a replacement modulator - you will never sell the car with the lights on and if the vehicle is carrying an "older" suspect modulator most specialists would advise a prospective buyer not to purchase it.

There are two distinct types of modulator and they changed around 2001. They should still have a sticker with the year on it i.e. 99, 00, 01, 02 etc and the later ones have the two 25mm bronze coloured discs recessed into and below the surface of the block. Find one, fit bleed it, reset the lights and wait for something different to occur. Sources for the replacement modulator can be new at the dealer, secondhand for many dismantlers in Australia, UK & USA, try the internet, British LR mags etc.

To close, a short history of the 99 model series 11 I have owned since new.

- 1st service 5000 km - new radiator, engine (yep), & water pump (corrosion and faulty block).
- 10000 km - new steering box and front axles ( warranty ).
- 20000 km - new gear box due to reluctance to change into top. Later found to be non resolved and due to the 1st of several air flow mass sensor failures (out of warranty )
- 40000 km new front prop shaft ( non warranty )
- 160000 km abs modulator failure ( non warranty )
- 185000 km crank angle sensor failure
- current - many oil leaks. I still have one new never used still sealed modulator waiting for use.

POSTED BY: ROBERT PIGGOTT - MELBOURNE, VIC, AUS, 30/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
This problem seems to be the biggest concern on Disco 11. There seems to be a lot more info around to what is generally caused by something quite simple -like poor connections. It just seems to be a Major issue because of the 'scary unknown' pinned to what many people relate to "Safety"

Thought this link may bring some relief to many stressed owners: www.aulro.com/afvb/technical-chatter/34480-shuttle-valve-switch-has-arrived.html After all, the Disco 11 is a fantastic vehicle all round (people just don’t like it when 'expensive' things go wrong), and if you disagree - go and buy and Explorer and then you will have something to whine about!

Hope this helps to ease the pain.
POSTED BY: DAVID - MOUNT BARKER, SA 3/5/2008

HOLDEN ASTRA CDX 2008:  RE: BRAKES ARE VERY SEVERE (TOUCHY) ESPECIALLY AT LOW SPEEDS     *REPLY*

30/04/2008

ISSUE:
BRAKES

I have a 2008 Astra CDX new in March. I have spoken to the service dept about the brake dust and the severe braking. I was told it is normal which is a lot of bull and no one has complained before. I have since found that replacing the pads with Bendix solves the problem. I also bought my new car from Motorama Holden at Springwood. So much for knowledge at the service department.

POSTED BY: JOHN LYNCH - HOPE ISLAND, QLD, AUS, 30/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"HOLDEN ASTRA AH CDX WAGON 2007: BRAKES ARE VERY SEVERE (TOUCHY) ESPECIALLY AT LOW SPEEDS; ALSO SQUEAK - I put the vehicle in for service at Motorama Springwood because of the severity of the brakes and the loud squeaking. I was initially told there was nothing wrong with the brakes and they just needed washing out to get rid of the brake dust.

After further discussions and a test drive with one of their staff the Dealership acknowledge that the brakes are "touchy" but said Holden would not do anything about it because not enough people are complaining. They also said that the Dealership could not take the matter any further because Holden would not pay them for the work done.

I think this is extremely poor customer service from a major car manufacturer."
POSTED BY: COLIN BRUCE - BRISBANE, QLD, AUS 25 NOV 2007

========== REPLY ==========
We have a new Astra with the braking problem you describe. Did the new pads solve the very "touchy" feel the brakes have, very difficult to operate smoothly. I would appreciate your comment. Thanks John D'Arcy.
POSTED BY: JOHN DARCY - SOUTHPORT, QLD 25/6/2008

NISSAN NAVARA D40 AUTO 2008:  POOR FUEL ECONOMY, ANY KNOWN FIXES?    *FEEDBACK WANTED*

29/04/2008

ISSUE:
FUEL ECONOMY

Have been using 14 L per hundred since day one and local dealer has been very helpful but can only do as much as Nissan Australia instruct. Computer, filters, etc all check ok. With OE tyres on highway/country run, dealer got 12.2 and now Nissan say this is "within expectations" for this model. The figure is actually 12.7 when you adjust for 4% speedo error.

They suggest my 265 Coopers upset the auto transmission computer gear change program causing excess fuel usage, but... in Australia they can't reprogram for the taller tyres. The canopy also contributes, so they say.

I am looking at a 2 3/4 inch mandrel bent exhaust replacement to (1) Eliminate the DPF from the system which may be causing back pressure and excess fuel usage and (2) to increase power to offset the loss of torque from the taller tyres.

Any comments Please.

POSTED BY: PETER MARTIN - CORAKI, NSW, AUS, 29/04/2008  PROVIDE FEEDBACK

FORD FALCON BA UTE 2003:  DIFF OIL    *REPLY*

29/04/2008

ISSUE:
DIFFERENTIAL

In reply to Sara Seroka - Brisbane, Qld.

I purchased our BA work ute last year, it has 487,000klm on the clock. Yeah, I know, that's a lot of k's. It was bought by our boss in 2005 & had 213,000klms on it at that stage. Not since 2005 has the diff oil been changed. There are no noises & overall it runs like a charm. Mind you, it's never done any heavy work since brand new (it's been used as a security vehicle all its life). I've no complaints at all & because it runs on factory LPG it's reasonably cheap to run.

POSTED BY: CRAIG TYTKO - UNDERWOOD, QLD, AUS, 29/04/2008  PROVIDE FEEDBACK

HOLDEN BARINA  1995:  I NEED A BARINA 1995 OWNERS MANUAL    *FEEDBACK WANTED*

29/04/2008

ISSUE:
MISCELLANEOUS

Hi I have just bought a Barina 95 swing (5 door) and it did not come with an owner’s manual. I want to check the clutch fluid/engine oil/brake fluid etc and don’t know where to look (single blonde female)! So if anyone would be so lovely to scan it and email it to me. Or give me some tips please help. Would rather not go to a mechanic as they charge so much and I would look very ... er... dumb!

Thanks so much!

Sam

POSTED BY: SAMANTHA MARK - MANDURAH, WA, AUS, 29/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
Try Holden spare parts if you want a new one. Motoring bookshops or car wreckers for a second hand one.
Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 3/5/2008

========== REPLY ==========
Samantha,

Just to add to what Mark has given you. You will not find manuals for the SB B Barinas in Public libraries. I've looked because we once had one of these and it doesn't seem that Clymer or the others put one out.

TAFE used to run car maintenance courses and there are bound to be other people doing so. This could be the best investment in your car you could make. I saw someone put a detergent solution for the wiper washers into the radiator and there didn't seem to be a drain plug on the bottom of the radiator. Very messy getting all of the water out of the block.
POSTED BY: DAVID - TWEED HEADS, NSW 3/5/2008

========== REPLY ==========
Hi Samantha, I too own a Holden Barina 5 door Swing 95. Just want to let you know that I have an owner’s manual SB series and I would be happy to give it to you.
POSTED BY: JUDY - CAIRNS, QLD 12/5/2008

KIA CARNIVAL  2001:  RE: CONTACTING TODAY TONIGHT TODAY     *REPLY*

29/04/2008

ISSUE:
ENGINE

Hi Carly,
Have you contacted Today Tonight? What was their response? I am in Vic & have been fighting this for 5 months. Has had no joy from consumer affairs - they say they are powerless. My case rests with my local MP and Vic Ombudsman.

Have you complained to ACCC?

POSTED BY: LYN  - WODONGA, VIC, AUS, 29/04/2008 
========== ORIGINAL POSTING ==========
"KIA CARNIVAL 2001: CONTACTING TODAY TONIGHT TODAY - To all victims out there I have had enough. I have contacted the VCA and they said there's nothing they can do for me. I've written to the ACCC and there's nothing they can do for me. Both have sent me to the Small Claims Tribunal. Kia is standing on the $6500 for repairs.

I am ringing up Today Tonight Tomorrow 14/4/08 so please all you victims send me your contact details for me to put forward to Today Tonight especially Victorians - much needed help cannot be done without the help of you guys. Please contact me don't just sit on the website and complain get into action. I'll stand out. Why do we have to get the raw deal? If I'm a single mum of 4 going to uni can do it why can't you victims as well?"
POSTED BY: CARLY WONG - BALWYN, VIC, AUS 13 APR 2008

========== REPLY ==========
Carly,
Kia is a major sponsor of the Australian Tennis Open which is on Channel 7. I think you would be better off to try A Current Affair on Channel 9.
Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 14/4/2008

========== REPLY ==========
More power to you Carly... Channel 9 is your best bet, and also try the ABC - they might do a Four Corners episode on it - now that would shake KIA to its foundation.

Cheers and go for it.
POSTED BY: PHIL - BRISSIE, QLD 14/4/2008

========== REPLY ==========
Hi Carly,

Thanks for your idea to contact any and if not all TV shows. We also have engine problems - cost $6000-$8000 to repair. Not to mention the towing fee and the cost of hiring a car and the early cancellation of our road trip/family holiday.

We have had the car since 2001 and this wasn't the first problem with the motor either. We live in Darwin, have 4 kids and the Kia carnival was our only car.

Fingers crossed...
POSTED BY: JO - DARWIN, NT 14/4/2008

========== REPLY ==========
Good for you Carly,

I am more than willing to support you in your pursuit of this problem. It is about time Kia were made to be responsible for the living hell that they have put us through. I will do whatever it is that you need me to do.

Thanks Fiona - Launceston, Tasmania
POSTED BY: FIONA CAMPBELL - LAUNCESTON, TAS 21/4/2008

HOLDEN BARINA  2004:  FAULTY COMPUTER    *FEEDBACK WANTED*

28/04/2008

ISSUE:
COMPUTER

I have a 4 year old Holden Barina that has only done 50,000 kms and the computer has just packed in. Has anyone else had the same problem?

I bought the car from a Sutton’s Holden garage. The car is still under warranty, but they refuse to fix the problem as I didn’t have it serviced at a Holden garage. Has anyone also had this problem?

POSTED BY: LORRAINE LAING - SYDNEY, NSW, AUS, 28/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
If the car has been serviced to the manufacturer’s specifications and the computer failed, they must replace the computer under warranty. Ask your state consumer affairs department for assistance.
Good Luck
Mark
POSTED BY: MARK KURAN - MELBOURNE, VIC 3/5/2008

========== REPLY ==========
Lorraine,
Can you clarify something? You say that the car is under warranty but Barinas are usually covered from new by a 3 yr Manufacturer’s warranty. You say your car is 4 yrs old so I presume you are on a dealer extended warranty or one like Wynns or Forte. Some of these warranties esp. the dealers ones specify that you Must have the past 3 yr servicing done by the selling dealer (my own vehicle is in this category). If you take it elsewhere, then the warrantor can repudiate the warranty.

This is a device used by dealers to lock you into a high cost servicing "contract" and is often of no value because as soon as you shift any significant distance away from the dealer, you're hardly likely to drive all the way back just to get a service. You've paid upfront for the warranty and get no value from it.
POSTED BY: DAVID - TWEED HEADS, NSW 12/5/2008

KIA RIO MY 2005:  WARPING ROTOR / BRAKE WEAR ON ONE SIDE    *COMPLAINT*

28/04/2008

ISSUE:
BRAKES

Has anyone else experienced issues with warping of the rotors or brakes wearing only on one of the brakes.

I bought my car brand new and it has been serviced by Kia (2005, only 34,000 on the clock), had an outsider check the brakes when they started sending a shutter through my car. They were fine. Kia then checked it and I was told they were fine but 'your right hand front rotor is warped'. After having a few words about that, it was covered under warranty and I was told it was completely safe to drive the car... 2000km later the same thing is happening to my brakes.

Kia replaced the rotors but only to get told the brake on the front right of my car is paper thin and is unroadworthy! This is classed as wear and tear and not poor workmanship or just plain **** parts on Kia's behalf.

Kia's customer service is an absolute shocker, there is no customer service. They are not interested in helping you and they are the rudest individuals I have dealt with. As far as they are concerned, uneven wearing on one brake and every 30,000km is "Completely Normal". I am selling this piece of **** before it kills me in an accident due to having no brakes at all and I can’t trust the servicing mob to do their job properly. I will be telling everyone I know never buy a Kia, I would rather burn my money than spend another cent on their rubbish.

If anyone else has had this issue please let me know... either that or I just got really unlucky.

POSTED BY: LYNDELLE CHRISTIE - BRISBANE, QLD, AUS, 28/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
Hi Lyndelle, I totally agree with you regarding the piece of **** that the supposedly new and improved Kia's are supposed to be. I purchased my new Kia Rio in Feb 2006. I haven't had the same problem as you, Yet, my problem has been a starting issue.

I've had the vehicle back numerous times to the service centre, who continually report - 'no problem' according to the computer. Surely the computers can't detect everything! The problem for me is that this is intermittent i.e. I can go for days and everytime I start the car no problem, then out of the blue for no apparent reason, I turn the key and it starts kicking over but does not fully engage the engine, sometimes it will take a number of turns of the key and then all of a sudden it will start, other times it will start on the 2nd turn. Out of 4 times a day I might be in an out of the car, it might only start once the first turn of the key.

I've had a number of varying opinions on what could be the fault, and my only avenue now seems to be to take it to an independent mechanic leave the car with them until the problem happens, then hopefully I can get an answer. The service centre won't do this, and I have also tried Kia customer service and had the same Bad service from them. So like you, I just want to get rid of this rubbish and cut my losses.
POSTED BY: DENISE - BRISBANE, QLD 21/5/2008

VOLKSWAGEN PASSAT  2005:  RE: RATTLES EVERYWHERE     *REPLY*

28/04/2008

ISSUE:
MANY PROBLEMS

Hi

Have you had any luck getting it repaired? I am looking at the 2 Litre Diesel Wagon. The dealer said they have quite a few with no complaints. Was also looking at the Mazda 6 but apparently they have stopped selling them maybe because they had problems.

Thanks, Malcolm

POSTED BY: M HARDY - ENGADINE, NSW - AUS, 28/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"VOLKSWAGEN PASSAT 2.0T 2005: RATTLES EVERYWHERE - Bought a PASSAT 2.0T in May 2005. On the surface the build quality seems great, but some very annoying rattles started pretty quickly. Before long rattles appeared in the dash, sun visors, both b-pillars, the roof and rear tailgate (it's a wagon).

Our dealer has had a go at fixing some, but with zero success. There are now unsightly bits of tape stuck around the place in an effort to hold this car together properly, and pad the rattles, but still they are there most of the time.

An extremely smooth stretch of road will give us some respite for a few minutes, but then all rattles come back like a chorus. It's driving us insane, tainting our purchase. A new car of this perceived quality is supposed to be enjoyable.

Wouldn't buy VW again. In fact a friend of mine was going to buy a 4Motion model in the next couple of months, but I've already warned him not to ..."
POSTED BY: D MEYER - MORNINGTON, VIC - AUS 14 MAR 2007

========== REPLY ==========
Hi

I purchased a new VX Passat Station Wagon, 2007 model. It creaked and rattled from new. The dealer has had it back 3 times to try and fix these annoying noises, but it’s only partially successful. It’s reduced the problem to a level where I don’t fume about it every time I drive it, but it’s still very very disappointing from a VW.
POSTED BY: GEORGE GROCHOWSKI - MELBOURNE, VIC - AUS 9 JUN 2008

========== REPLY ==========
Hi there, don't know if you ever made your decision on the VW but I can tell you that I purchased a Mazda 6 TDi and it’s about the best car I've ever owned. Good handling, goes very well, comfortable over the bumps, no rattles or squeaks, good on fuel, I average low 7's (l's per 100k).

If I had to complain about it my gripes would be, no auto, low towing capacity (1000kg's transmission issue apparently) and no traction control which really for a front driver with 360nm or torque should be an absolute must!
POSTED BY: WIFFCO - LILYDALE, VIC - AUS 16 OCT 2008

KIA CARNIVAL  2003:  RE: I’M COLLECTING ALL THE INFO I CAN ON THE CARNIVAL SITUATION    *REPLY*

28/04/2008

ISSUE:
ENGINE

Mate, I bought a 2003 Carnival with 60,000kms, car now has 82,000kms. Overall car was in pretty good condition and has run without fault until... In early March my wife purchased half a tank of fuel from Woolworths petrol. Car started to ping and lose power. Three days later she filled tank completely from same fuel outlet, now engine has no power at all. Have done usual checks i.e. fuel filter, drained and refilled tank; no change. Put the car into Kia to identify problem.

First thing Kia asked me was "is this still on its first engine?" He was genuinely surprised, this was a bit of a shock to me as car is just over four years old. $800 later they told me that the engine needed pulling down to identify low power problem. $400 of the bill was for a fuel pump. I asked what was wrong with old fuel pump. Was told there was nothing wrong with old pump but because it was ordered in I was stuck with it. I put car into fuel injection specialist for further diagnoses, injectors tested ok and all other systems fine.

Car has been serviced by Kia since I have had it, Kia will not look at goodwill support because we do not know where previous owner had it serviced. I had complained to Woolworths petrol but the response was typical: "Our fuel is good so we’re not paying." When I drained fuel from tank, water could clearly be seen in petrol.

Overall, I am not satisfied with Kia or Woolworths petrol. I will replace engine myself and then pull old engine down to determine why exactly engine has low power. Hope to finish this in next week or two. Two things I would recommend do not buy a Kia and do not buy Woolworths petrol.

POSTED BY: CHRIS  - BRISBANE, QLD, AUS, 28/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"To all concerned

I’m collecting all the info I can on the Carnival situation. I have a 2003 model that has just had its 3rd engine in 113,000 kms, as we now say not happy Jan. So everyone that has had coolant/engine issues please email me with your story.

Cheers Peter"
POSTED BY: PETER HOLZBERGER - TAMWORTH, NSW, AUS 24 APR 2008

========== REPLY ==========
So you have a KIA Carnival which means that you have a big problem just waiting to happen and when it typically loses power, the usual prelude to engine failure, you think the last lot of petrol is the problem. Uh?

Your vehicle is 5 years old and it’s been invariably collecting water in the fuel tank by way of condensation or possibly even from small amounts over some of the fills during its life. Water in fuel ends up in the bottom of the tank and does not go to the pump until there's a good quantity of it capable of reaching the pick up. There’s no way you can say definitively that the last Woolworths fill was the cause and slagging them is not very bright. No I don't buy their fuel nor do I work for them.
POSTED BY: DAVID - TWEED HEADS, NSW 30/4/2008

========== REPLY ==========
Chris,
Why does the engine need pulling down? Is it down on compression? Seems very odd to me. Caltex supply Woolworths petrol so I doubt you have a problem with that. All fuel tanks will retain some water too. You can always see some water if you change a fuel filter.
Mark
POSTED BY: MARK KURAN - MELBOURNE, VIC 3/5/2008

RENAULT SCENIC RX4  2002:  RE: ANYONE WITH RENAULT SCENIC RX4 GEARBOX PROBLEMS?     *REPLY*

28/04/2008

ISSUE:
TRANSMISSION

Hi Jon,
Just read your post. Same problem. Got tailshaft replaced - $2g. Gear started jumping out of 5th gear, then before could get home, oil drained out. Had gearbox repaired but short time later, same problem. No oil in drive etc but mechanic said gearbox full of metal.

Fifth gear selector plate snapped off and needed replacing. Quote for the single fifth gear plate? $2g. Second hand gearbox, $3g plus $2g labour. New gear box around $10g fitted.

While we were making our decision - mechanic advised recon gearbox had so many fragments in gearbox oil he was worried another gearbox selector would go, the entire gearbox went as we drove around the corner. Luckily we were turning into our street. Car stayed where we pushed it until we sold it. Renault dealers would only offer us $3g as a trade in and that was working! for a 2001 car!

Luckily for us we got 200k out of our car. We feel flogging it off as a fixable wreck was the best option for us.

Nightmare.

POSTED BY: LISA  - , NSW, AUS, 28/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"RENAULT SCENIC RX4 2002: ANYONE WITH RENAULT SCENIC RX4 GEARBOX PROBLEMS? - I have a Renault Scenic RX4 2002 model, having done 168,000km, which has gearbox problems - jumping out of 5th gear, leaking oil & noisy. From Renault dealer requires new gearbox at cost of nearly $6000. Additionally has badly worn rear coupling - from Renault, cost includes rear tail shaft - $2000+.

This vehicle has only ever done long travel distances & is only on second set of tyres. I find it unbelievable that any vehicle of such reputed 'quality' could be worth little more than dump value after only 168,000km. And what is Renault's response, to 2 emails to their national customer relations? Absolutely nothing!

I am very keen to know of any others with similar problems."
POSTED BY: JON HOLCOMBE - UTUNGUN, ACT - AUS 4 APR 2007

========== REPLY ==========
Thankfully my Renault Scenic burnt out completely from fuel pipe failure. Saved my day and my mind as it had been such a major problem child. So happy was 30km from nearest fire brigade. By the time the fire brigade arrived was a burnt out shell. I danced in joy.
POSTED BY PAUL CAB - KYNETON, VIC 5/4/2007

========== REPLY ==========
Hi I have read your problems with Renault Rx4. If I may ask a few questions: at what point did you discover the diff-coupling problems; vehicle performance? or noise or? I have RX4 2002 with almost 90,000 no major dramas. Would be keen to keep in contact as we are both in the ACT.
POSTED BY CARLO - CANBERRA, ACT 23/4/2007

========== REPLY ==========
Hi - Keen to understand how you have gone. We have a very similar, if not identical, issue. Cheers
POSTED BY: LUKE - CANBERRA, ACT 3/7/2007

========== REPLY ==========
You are lucky! Mine started after the major 60000km service. Actually no, 40000km, the petrol cap broke off; engine mountings broke off at 65000; the propshaft fell off at 77000km; brakes nearly failed. If this car is unsafe Renault should remove it from the market. The after sales service stinks.

I am a single mother with two children and when the propshaft gave in I was stuck in a deserted farm area. And their attitude is if you don’t want to pay for it to be repaired come and tow it away! This car is unsafe and because it has no value I cannot afford to pay in R30 000 to get rid of the rubbish (wish mine would also catch fire). I am desperate and nobody to assist me. Renault head office trying but to no avail.

I am now hiring a car and this car is just costing me more the longer I keep it. Dealers have told me to stay away (I called dealerships under the pretence of wanting to buy one privately and didn’t want to make a mistake) if this is the case they should take it off the market. Stay Away From Renault in
POSTED BY: RENEE WRIGHT - NORTHCLIFF, SOUTH AFRICA 26/7/2007

========== REPLY ==========
I own a Renault Scenic Rx4 2001, only done 106,000 km. I got into the car one day to find I could not get reverse gear, all other gears are ok. Couldn’t believe the quote is over $6,000. It’s still sitting in the driveway.

If pay the ridiculous repair bill, then sell the car for $14,000 ( If I am lucky ) I get $8,000 for a car that I paid $37,000 six years ago.

I have had other problems with this car, tail shaft went last month, still paying off that bill.
Annette"
POSTED BY: ANNETTE TATUM - BLUE MOUNTAINS, NSW 18/8/2007

========== REPLY ==========
Our Renault has done 106 000 kms, we just went on holiday and lost 5th gear. Our mechanic in Tassie was told that Renault has provided an upgrade kit for this failure and believes that it is a manufacturing fault. Renault have denied all knowledge and have refused our goodwill claim after leaving us stuck in tassie for 4 weeks with no car and a bill just to look 'but not touch'it. We also lost our petrol cap at about 60 000 kms.

This car is unsafe, not built for Australian conditions and Renault couldn’t care less.
POSTED BY: BEC - GUNGAHLIN, ACT 24/1/2008

========== REPLY ==========
Hi Jon

I know it's been a while since you wrote your report on your Reno RX4 Gearbox but I have just had the same problem at almost identical km's. I live in the small country town of Beechworth, maybe 4,000 people and there is one other RX4 in town and guess what - yep they had to get a new gearbox. It's definitely a design fault as far as I am concerned.

Have you had any more luck from Reno. I believe we could create quite a storm if we combined our stories and sent them to RACV, Wheels Magazine etc. You buy a supposed quality product and this happens, pathetic. I was told I was one of the first to have this trouble because I had travelled so much further than city dwellers.

There could be literally hundreds of these vehicles heading into Reno for a new gearbox in the next 12 months. Reno even had a gearbox in Australia obviously realising the problem was going to reoccur. I think I'll start working on a letter to bring this "design fault" to the publics notice. Are you "over it" or are you interested in adding your voice of protest?

Chris
POSTED BY: CHRIS MAGENNIS - BEECHWORTH, VIC 2/2/2008

========== REPLY ==========
Hi Guys and Gals, it would seem we have just joined the 'replace the Renault gearbox Club'. Coupling driveshaft and gearbox being replaced on Friday at our expense. Driveshaft due to growing vibration issues and gearbox down to a Very, Very noisy 5th ratio. Car currently being coddled by NOT using 5th at all.

Please add my car to the list of troublesome RX4's if a letter of complaint is sent to Renault. This gearbox issue has been going on for years in Europe apparently and Renault will not recognise there is an issue. Yep, we have broken window winders as well and I doubt the window had been up and down more than a hundred times in its life, and Renault want circa $600 for parts plus fitting. It’s all a joke to Renault but not a funny one!
POSTED BY: PHIL MARTIN - BROADWATER, NSW 27/2/2008

========== REPLY ==========
I have a RX4 2003 which has done only 30,000 miles! Due to go into garage because they need to replace the drive shaft coupling but Renault only provide the full frame - not just the coupling. £600 for the part only goodness knows how much the total invoice will be.

I have looked after this car like a baby it is in mint condition and I feel sick of the thought of paying all this money!
POSTED BY: JAYNE HIGHAM - LANCS, ENGLAND 9/3/2008

========== REPLY ==========
I can't believe it, my driver's side power window has just died, grinding noise and it only would go down rather than up and now is completely stuck. I googled RX4 and power window failure to see if there was a Solution. And now I have gearboxes and tail shafts to worry about as well?

We just turned 100,000 km. I have had horrible problem with the accelerator pedal collapsing and having no control of accelerator. Something to do with the cable connection to the engine. All very flimsy and Renault didn't seem to be able to adjust it and the RAA fellow who came to rescue me hadn't seen anything like that before. Please add me to the complaints letter.

It had a leaky power transmission hose within our first 2 years ($1000 repair for a Plastic Hose). My gas cap fell off 2 years ago, and within our first year, a bird **** on the roof and the paint Peeled within 10 minutes, and that was NOT covered under warranty. Other than that, for the price and size of the car, I thought it was a great deal compared to CRV and RAV4, nice to drive etc. Very disappointed. Terribly expensive to service.
POSTED BY: JO - GLANVILLE, SA 2/5/2008

========== REPLY ==========
We tried to sell our immaculate 2002 Renault with no 5th gear as a repairable wreck through an auction house and got no interest. We tried to sell it to a Renault dealership, they wouldn’t even consider it, and another dealer offered us 500 bucks, what a complete joke. Also as we were driving it around our drivers side window failed and is now completely unusable.
POSTED BY: BEC - GUNGAHLIN, ACT 17/5/2008

RENAULT SCENIC RX4 PRIVILEDGE 2001:  RE: ANYONE WITH RENAULT SCENIC RX4 GEARBOX PROBLEMS?     *REPLY*

28/04/2008

ISSUE:
TRANSMISSION

Same problem with a 2001 Renault scenic privilege. We had the tailshaft go - $2g repair bill. Then gear box started popping out of 5th, took to mechanic, had developed leak in gearbox. Immediately fixed but shortly after began happening again. Within a week, entire gearbox collapsed as we put it into 2nd to turn a corner. Lucky for us it was turning into our street so we pushed it home and there it stayed. Quotes were $3g for a second hand gear box, double plus for a new - without labour!

We sold the car unfixed as we were only being offered $3g by dealers as a trade-in. To have a $30g car go from terrific to **** overnight is shocking. We would never buy this brand again.

The gearbox obviously has a design flaw and should be fixed by Renault.

POSTED BY: LISA  - , NSW, AUS, 28/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
"Hi Jon

I know it's been a while since you wrote your report on your Reno RX4 Gearbox but I have just had the same problem at almost identical km's. I live in the small country town of Beechworth, maybe 4,000 people and there is one other RX4 in town and guess what - yep they had to get a new gearbox. It's definitely a design fault as far as I am concerned.

Have you had any more luck from Reno. I believe we could create quite a storm if we combined our stories and sent them to RACV, Wheels Magazine etc. You buy a supposed quality product and this happens, pathetic. I was told I was one of the first to have this trouble because I had travelled so much further than city dwellers.

There could be literally hundreds of these vehicles heading into Reno for a new gearbox in the next 12 months. Reno even had a gearbox in Australia obviously realising the problem was going to reoccur. I think I'll start working on a letter to bring this "design fault" to the publics notice. Are you "over it" or are you interested in adding your voice of protest?

Chris"
POSTED BY: CHRIS MAGENNIS - BEECHWORTH, VIC, AUS 2 FEB 2008

========== ORIGINAL POSTING ==========
"RENAULT SCENIC RX4 2002: ANYONE WITH RENAULT SCENIC RX4 GEARBOX PROBLEMS? - I have a Renault Scenic RX4 2002 model, having done 168,000km, which has gearbox problems - jumping out of 5th gear, leaking oil & noisy. From Renault dealer requires new gearbox at cost of nearly $6000. Additionally has badly worn rear coupling - from Renault, cost includes rear tail shaft - $2000+.

This vehicle has only ever done long travel distances & is only on second set of tyres. I find it unbelievable that any vehicle of such reputed 'quality' could be worth little more than dump value after only 168,000km. And what is Renault's response, to 2 emails to their national customer relations? Absolutely nothing!

I am very keen to know of any others with similar problems."
POSTED BY: JON HOLCOMBE - UTUNGUN, ACT - AUS 4/04/2007

HONDA CIVIC VTI 2007:  WATER LEAKAGE FLOOR OF BACK SEAT (DRIVER'S SIDE)    *FEEDBACK WANTED*

28/04/2008

ISSUE:
DEALER - NEW CAR

I bought a Honda Civic in August 2007 after considerable research into what was meant to be a reliable, economical car, only to find that water leaks into the car during heavy rain. The problem being, after several inspections by the local Honda dealership, the water entry cannot be found.

My concerns are –

1. Where else is water entering the car?

2. Is the car potentially dangerous i.e. I understand there was a massive recall of Civics between 2006-2007 because water was flowing into the wheel bearing, from time to time, causing the bearing to become loose and the wheel subsequently falling off!

3. The car is brand new, now 9 months old, can I get a replacement? Will I need to undergo months of threatening correspondence and a lot of inconvenience taking my car to multiple inspections for little result?

You cannot imagine my disappointment after so much due diligence. It is also my first car - ever.

Advice anyone?

POSTED BY: MARIA CONEJO - PETERSHAM, NSW, AUS, 28/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
Maria, this is very unusual for a Honda. They are quality built cars. If your car has a sunroof, ask the dealer to check the drain tube from the sunroof. Maybe take the car to a carwash and see if you can see where the water is coming in from.
Good Luck,
Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 3/5/2008

HONDA CIVIC VTI 2007:  RE: DRIFTS LEFT     *REPLY*

28/04/2008

ISSUE:
STEERING

For what it's worth. My experience:

1. If one tyre is worn irregularly it will pull left

2. Important. Take it to a steering specialist that understands four wheel alignment and their alignment machine.

I will guess that it is definitely the toe-in toe-out on the rear wheels. Tyre wear will show. It is usually toe in on the back right wheel which is the issue. 1 degree too much or little is Huge.

Go to ebay USA and find a rear camber - toe adjusting setup. 4 new arms fully adjustable, as if you were going to lower the car. About $80USD + postage.

These sets can change from -1.50 to +3.00 degrees for caster and toe

3. Check the tyre pressures

4. My experience with cars that have 4 wheel independent suspension and 4 wheel alignment is that if a tyre is worn or worn badly you can not stop it pulling left. Have two worn tyres and the problem compounds.

Hope this helps.

POSTED BY: GEOFF  - , NSW, AUS, 28/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"HONDA CIVIC VTI 2007: DRIFTS LEFT - After front & rear wheel alignments & the addition of cam pins the vehicle continues to drive left. Inform alignment is o.k. must be the camber of road. Never experienced like before on numerous vehicles of various makes over many years. Somebody tell me am I expecting too much for this car to run straight on bog standard roads?"
POSTED BY: PHIL WARREN - PERTH, WA, AUS 6 OCT 2007

========== REPLY ==========
Try rotating the tyres. Believe it or not, not all tyres are identical.
POSTED BY: T KETTNER - MOE SOUTH, VIC 15/10/2007

HOLDEN ASTRA TS 2000:  RE: ASTRA IGNITION BARREL FIXED ... NO COST!     *REPLY*

27/04/2008

ISSUE:
IGNITION

Message to Rob Adams - re Holden Astra ignition

Many thanks.

I had something of a battle to actually withdraw the barrel section from the steering column because the pin was worn - but once it was out the remainder of the solution to fix was straight forward and worked first time.

POSTED BY: RICHARD MONS - TRINITY GARDENS, SA, AUS, 27/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"HOLDEN ASTRA TS 2000: ASTRA IGNITION BARREL FIXED ... NO COST! - I have a TS 2000 Astra and the key kept getting jammed. It won’t turn. It happened about two years ago and cost $300 from memory. I have searched /googled every site in the world or so it seems on this problem. Seems there are Many Astra owners with this problem.

Today - fixed it ... and it didn’t cost a penny.

Step 1. Pop off the front top cover immediately behind the steering wheel. The one which the indicator and wipers stalks go through.

Step 2. Get a star (like an allen key) key and undo one screw from underneath, and two on the top sides (Revealed after step 1).

Step 3. Depress the latch on the side of the wiper stalk assy and slide out the whole assy from the slot, towards you.

Step 4. Get a small nail or very small screw driver and poke it into the small hole revealed by removing the wiper assy.

Step 5. Put your key into the gin and while holding the nail in the small hole (pressing inwards) pull the whole barrel assy out. Easy! (There's a small spring loaded 'catch' on the barrel which locks it inside the steering column.

Step 6. Look at the opp end of the barrel to the key and see a small pin which rotates when the key is turned. The last position of this pin, when you remove the key from the barrel is where the problem lies. There's a small 'ramp' inside the barrel which you can see. It will be burred and pitted from use. (and a 'sharp' end on the pin. Steel pin and soft metal barrel)

Step 7. Use a small file to smooth the metal ramp.

Step 8. Rotate the key all the way "on". Depress the Pin in slightly (against a spring) so you can rotate the barrel to the end and the pin will pop out. (Don’t Lose It, or the small spring inside the hole the pin came out of!)

Step 9. File the fat end of the pin to look rounded, not flat. This makes it easier to ride up the ramp and prevent damaging the *hit metal ramp again.

Step 10 Reinstall the pin and rotate the key so the pin can’t fly out.

Step 11. Put a small amt of grease on the pin and work with the key backwards and forwards to ensure it is working OK.

Step 12. Hold the spring catch (Step 5) down with a small screwdriver and reinsert the barrel. It can only go back in One Way! Trail and error will find it!

Step 13. Reverse assemble the stalks, covers etc.

Saved around $140 in parts.

Good luck "
POSTED BY: ROB ADAMS - SYDNEY, NSW, AUS 3 DEC 2007

========== REPLY ==========
I have a VY sedan Holden and its doing the same. I had a price to fix it of $220.00. And they said it was not covered under warranty but the car is only 3 years old and still under warranty. I will try your method first thanks.
POSTED BY: JASON - ADELAIDE, SA 15/12/2007

========== REPLY ==========
Thanks Rob, will give this a go. I was gearing myself up to buy a new lock at vast expense! Thanks for the tip and Happy Christmas.

Jon P
POSTED BY: JON PIPPARD - WOY WOY, NSW 19/12/2007

========== REPLY ==========
Thanks Rob we have an Astra Bertone Coupe 2003. Great description every step exactly as you described and it fixed my problem. Caught on Xmas eve with minimal tools and a stressed wife some makeshift tools a leatherman and your post saved the day.

Thanks Heaps
POSTED BY: BRIAN LAWRENCE - AUCKLAND, NEW ZEALAND 25/12/2007

========== REPLY ==========
You're a star mate your solution to Astra ignition lock solved my problem with a friends car and made me look good at same time. Only thing now is to get electrical part of the switch as the racv's fix was a hammer which as we all know is not the way to go so thanks man. Help appreciated.
POSTED BY: TREVOR MORRIS - CARRUM DOWNS, VIC, AUS 7/01/2008

FORD FALCON BA 2004:  NOISY DIFF     *FEEDBACK WANTED*

26/04/2008

ISSUE:
DIFFERENTIAL

Can anyone advise if Ford is interested in rectifying noisy diff 3 month out of new car warranty. 81,000 Kms - or do we have to pay for their bad quality?

POSTED BY: SYLVAIN NICLAIR - PERTH, WA, AUS, 26/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
You have to pay for Ford's diff supplier bad quality. Ford don’t make the diffs, they just fit them to their cars.

Good Luck, Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 28/4/2008

========== REPLY ==========
Ford will cover it is pretty common especially in the wagons starts at about 50,000km.
POSTED BY: MICK - BRISBANE, QLD 29/4/2008

========== REPLY ==========
Same problem going in for 3rd diff (hemisphere) on Tuesday. Does anyone know what the actual cause is? My 2005 XR6 manual ute just ticked over 3 years and has 78000k. This diff only lasted 2 weeks! Ford is baffled.
POSTED BY: JASON - CAIRNS, QLD 1/5/2008

========== REPLY ==========
I have a BA II XR6T. I've been complaining about the clunky diff since 70000 kms. I have been getting the car serviced at the same Ford dealer since I had the car from new. Nothing has ever been done to address my complaints. Now that warranty has expired Ford says that there is excessive back lash in the diff and they will need the car 2 - 3 days to fix it... Amazing. I hate to think how much it will cost.
POSTED BY: MICHAEL - SYLVANIA, NSW 16/5/2008

MITSUBISHI PAJERO EXCEED 2004:  2004 PAJERO DID LEAKING OIL INTO AIRLINE    *FEEDBACK WANTED*

26/04/2008

ISSUE:
OIL

Hoping for some feedback or anyone knowing of a similar complaint. I have a 2004 DID Pajero that is leaking oil somewhere from the engine and into the airline. I am unsure if it might be the turbo or a ring?

POSTED BY: BIANCA MORRISON - MELB, VIC, AUS, 26/04/2008  PROVIDE FEEDBACK

KIA CARNIVAL  2002:  RE: THANKS DALE     *REPLY*

26/04/2008

ISSUE:
ENGINE

Hi Jo, I would appreciate hearing from you.

My 2002 Carnival (bought new with all book services performed by Kia dealerships) has had 2 engine failures (at 57000 km, then 29000 km) due to oil in water/overheat.

Kia refused to assist on basis they had done so previously under warranty. The car is obviously now out of warranty although I doubt they would have been willing to pay again anyway.

It has cost me about $7000 to get it repaired at a RAA of SA approved repairer - dammed if I will go back to another Kia dealer.

I would be grateful for any advice/info on how to handle this.

POSTED BY: WESLEY DENTON - WOODCROFT, SA - AUS, 26/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"Thanks Dale I had all but given up hope with what to do. I’ve had my 2002 Carnival for 3 and a half months and the oil light came on 1 km down the road. I stopped the car and found water or something in the water. The car was still stone cold and the oil had only been checked 3 days earlier.

Been told off Berwick Kia it’s an engine problem and that it will cost between 4 and 6 thousand dollars, but because it has only done 86000km Kia may provide some parts. No courtesy car has been offered (I have asked) and because we live in the country it has cost me to get the car towed to the city.

I feel totally cheated, with 4 kids, 1 with special needs this car was the answer to my dreams now I'm just shattered. Could you please send me a copy of your letter of complaint and thanks again for your hard work, it’s greatly appreciated.

Thanks Jo."
POSTED BY: JO LESTRANGE - BUSHY PARK, VIC, AUS 9 APR 2008

HOLDEN ASTRA  2001:  RE: MY AIR WON’T WORK AND IT’S NOT A PROBLEM WITH THE GAS EITHER!     *REPLY*

26/04/2008

ISSUE:
AIR CONDITIONER

I am in the process of fixing the Astra aircon. It’s quite an easy job if you have the right TORX bits (funning looking star shaped heads and keys that are common to the Astra).

First take off driver’s side wheel (for ease of access) and the plastic cover that sits between the wheel well and the engine bay (four little screws, easy). The aircon has 3 TORX ended bolts. Two are easy with a socket, the very top one needs a TORX closed end spanner. I didn’t have that but managed to use a 3/8 (I think) closed end spanner to get it off. The aircon compressor can now be pulled close down to the harmonic balancer height.

There is a TORX screw (yes you need the special key) to unscrew a small bolt from the front of the aircon compressor. The front hat of the clutch (the bit that gets pulled back to engage) should slide off as it’s on a spline. Once the hat is off there is a circlip (yes you need circlip pliers) to take the belt pulley off. It just slides off. Then the magnetic clutch sits behind this for which there is another circlip. This comes off easy. No Pullers are needed.

The magnetic coil has wires coming into it and this is where the diode is. The diode was not my problem so then I went to the other entry point on the opposite side of the coil diagonally opposite. Cracked that open. There is a yellow/white thermal fuse. You can take the little clips off either side with a sharp pocket knife whilst pushing the wires off the clips.

This is my problem. No continuity on the Thermal fuse. RS components and SWE-check have the fuses but at this stage not sure which one to get. Maybe Matt can help. The markings are hard to read, it has 447 UM1 1A250V xx187C F1 markings on the thermal fuse. The xx I can’t read but I assume that it’s a 187 degree C thermal fuse. RS Components have a 192C one with part number 176-9328. If you really wanted you could just solder the two copper ends in the coil, but then it wouldn't be protected for "next time".

Holden should be shot for making people fork out up to $1000 for what is essentially the failure of a 50 cent piece that can be repaired very easily. Do this job at your own risk but I thought I would offer some advice.

Matt if you read this would you be able to email me what temp you thought the fuse was.

POSTED BY: TONY GOODLICH - PERTH, WA, AUS, 26/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
G'day.

I recently had a similar problem with the A/C on my 2001 Astra. Was quoted >$750 to get the electromagnetic clutch rebuilt, or more for a rebuilt compressor! Well I said bugger that, and looked on the net, and it brought me here.

I disassembled my clutch unit and found the diode you mentioned, tested it, seemed OK. There is a second inspection cover on the opposite side. Don’t think its user serviceable cos I had to break it to get it off.

Found a curious little resistor shaped component, found out it was a thermal fuse. Tested it for continuity, found it to be open circuited or 'blown'. Called SWE check, matched it, installed it (soldered it in due to being too big for both the retaining clip and original compartment) and she works a treat ... Cost me time and $30 for 10 fuses (minimum spend for public). Be-careful to match the temperature rating and try to get the current rating as close as possible.

That’s my success story, might go and buy a few cases to celebrate.

Matt
POSTED BY: MATTHEW - MELBOURNE, VIC, AUS 22 NOV 2007

========== ORIGINAL POSTING ==========
"HOLDEN ASTRA 2000: HELP ... MY AIR WON’T WORK AND IT’S NOT A PROBLEM WITH THE GAS EITHER! - Hi there, my Astra is an absolute lemon. My rear window is stuffed, my stereo goes full blast every time I turn it on and my air conditioner won’t work ... I thought it just needed re-gassing but I was told it could be electrical... what next?"
POSTED BY: F JON - MELBOURNE, VIC, AUS 8/10/2007

========== REPLY ==========
Common problem with Astra aircon is the compressor clutch electrical coil goes open circuit. This has happened to my TS Astra as well as my friends. Local auto aircon repair centre was repairing up to 5 a week where I live. Unfortunately to repair this involves removal of the compressor. A replacement clutch assembly is now available but not from Holden who wanted to replace the whole compressor in my case. ($800+) Hope this helps.
POSTED BY: BRIAN - BRISBANE, QLD 9/10/2007

========== REPLY ==========
Holden Astra 2002 - absolute design debacle - ignition coil pack failed on our way to a wedding on the northern beaches from Blue Mountains at 3.30pm on a Friday afternoon. We had to limp to Parramatta Holden where we had to beg to have something done about the car. At that stage the car was still under warranty and it still cost me $600.

Air conditioner re-gassed twice in four years, third time, I was told the air conditioner needed to be replaced $900 thank you, due to air conditioner clutch failure!

Radio comes on when starting car full blast, don’t you love it 6am in the morning.

Ignition would not start whilst in car park at Penrith car park 8.30pm, car fully loaded with perishable foods, the shopping centre wants to close up, what do you do? - We managed to start the car after 1 hr through the grace of the almighty and no one else. New barrel replaced under warranty after a number of phone calls and my time.

Now, today, ignition failure for the second time with my son in Newcastle who has missed an appointment because of it and it looks as though we will have to put it on a flat top to bring back to Sydney, at what cost? Because this piece of **** cannot be started.

Just think of your daughter, 12 o'clock at night trying to get home in situation as above. Just to add, timing belt every 60,000 kms, what a joke, $700 a pop, thank you! Buy Japanese and you will not have your hand in your pocket. Holden offered us zero support bar the first barrel replacement. You would think a new barrel design would have been put in, but no same old ****.
POSTED BY: ROD GALLATY - GLENBROOK, NSW 28/10/2007

========== REPLY ==========
It will probably have a faulty diode in the compressor clutch windings. Check that there is power at the plug on the compressor. If so then remove the belt, pulley and clutch unit. This can be done without de-gassing the AC.

Flick the small black cover off the clutch winding and solder a new diode in place. Make sure it is not too small or it will fail again, and installed the right way.
POSTED BY: CRAIG - CHRISTCHURCH, NEW ZEALAND 6/11/2007

========== UPDATE ==========
The thermal fuse was rated at 187C (also confirmed by Matt). The only ones that I could find at that temp were 10A thermal fuses. These are much larger than the original fuse (which is tiny) and does pose an installation problem (but can be done as Matt went this way) plus there are amperage issues.

I tried to find a fuse that is more appropriately sized and looked all over the net but couldn’t find one from an Australian retailer/distributor. (Found manufacturers in China but... too hard)

We don’t really know whether the thermal fuse dies because of temp or amperage. The most suitable one I could find was a 2A rated at 150C (they don’t have a higher temp rating) from RS Components. This is slightly larger than the original fuse but fits in the original location with a bit of plastic grinding and modified clips.

I reassembled everything. The first circlip to go back on required me to modify my circlip pliers to open wider to get back on. Everything else is straight forward.

All works as per normal. Time will tell whether this stronger amped fuse with a lower temp rating will do the job. If not I will try and source something from overseas that most certainly will get the job done and install easy. On second thought I should have drilled some holes in the thermal fuse cover for a little airflow which would have helped.

Good luck. Just make sure you have all your TORX sockets and keys before you tackle it
POSTED BY: TONY GOODLICH - PERTH, WA 30/4/2008

KIA CARNIVAL  2002:  RE: KIA CARNIVAL BLEW UP     *REPLY*

26/04/2008

ISSUE:
ENGINE

Dale, I would appreciate hearing from you.

My 2002 Carnival (bought new) had a short motor replaced under warranty at 57000 km. This motor lasted just 29000 km. Replacement set me back about $7000.

Car had all book services performed by Kia dealerships. Kia refused to assist, saying they had done so previously under warranty.

I wouldn't call 29,000 kms "merchantable quality".

POSTED BY: WESLEY DENTON - WOODCROFT, SA - AUS, 26/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
Nikki

Welcome to our club please reply & I can forward some info & background that may assist.

Dale
POSTED BY: DALE MORRIS - WOODVALE, WA, AUS 16 APR 2008

========== ORIGINAL POSTING ==========
"I am definitely more than up for a Class action. I have no idea how we go about doing it but I am more than happy too. We bought a 1999 Kia Carnival back in 2003 when we were having our 4th child. It had done around 65000km. Just outside of the 3 month used car stat warranty the head went. The dealer paid half and we were left to pay the other half. Not long after it had oil in the water again but Kia said it was left over from first prob not new prob. So we got rid of the car. And mind you we are still paying off the difference in what we sold it for and what we borrowed. I got told by Kia at the time it was only the 1999's being first model blah blah and that the problem had been fixed with future models.

So in March of last year while pregnant with our 5th child we upgraded cars again and stupidly went for another Kia on the information we had been given. The car has now done 90000 odd kms and have just done a head gasket. So we have just had to get a personal loan to pay for the repairs. With 5 children and only one income we can’t afford this sort of stuff and now I am finding out it is all their cars.

Had I of known that 12 months ago never would have considered another one. But oh well nothing I can do now except help all the other people out there now in the same situation and try and get something out of Kia to help compensate all of us for these problems. Not to mention I have been without car for 1 month and 1 day. So I have had to walk to and from school with 5 kids. Let me know if you can get this class action up and running I am in Brisbane and definitely in!"
POSTED BY: NIKKI THOMPSON - BRISBANE, QLD, AUS 2 APR 2008

========== REPLY ==========
Boy that is bad luck... anyhow once bitten, twice shy... you had the facts and the costs to prove that your first KIA was a dog and you bought a second canine?

Don’t buy the ****
POSTED BY: BOBBY - BRISBANE, QLD 4/4/2008

HOLDEN CRUZE  2005:  WHAT HAPPENNED TO YOUR CAR BEFORE YOU BOUGHT IT?    *REPLY*

25/04/2008

ISSUE:
MISCELLANEOUS

I purchased a Holden Cruze new in 2005. The only faults have been, a loose lower control arm and the fuse box cover fell off the first time I drove it on dirt. Both problems were fixed at the 1000k service. The car has given faithful service since I picked it up with just 26kms on the clock (90,000 now).

I live 160kms from work, and I do the round trip twice weekly, up hill and down dale. During my ownership the Cruze has been to Melbourne (approx 1800km both ways), twice, and to Brisbane (approx 2000ks) once, without missing a beat. I live in the Jervis Bay area, surrounded by national parks, where I regularly exercise the Cruze's off-road abilities on the various trails.

I have nothing but praise for 'Mighty Mouse'. My only concern is that no manufacturer sells anything close to the Cruze, so I cannot update when the time comes.

POSTED BY: BRAD WOODHAMS - CALLALA BAY, NSW, AUS, 25/04/2008  PROVIDE FEEDBACK

HOLDEN CALAIS VE 2007:  RE: SURGING    *FEEDBACK WANTED*

25/04/2008

ISSUE:
ACCELERATOR

Many thanks for your reply. The car spent another day in the workshop without success in finding the problem. I will certainly be asking them the check what you have suggested, once again, thanks.

POSTED BY: JANE CAIRNS - PERTH, WA, AUS, 25/04/2008  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"HOLDEN CALAIS VE 2007: SURGING - The accelerator seems to stick occasionally when slowing and braking to stop. It was so bad on the weekend I nearly went into the back of the car in front while stopping at a red light, I had to brake hard to stop but the car wanted to keep going. I mentioned this at the first service and was told they couldn't find anything wrong with it.

Has anyone heard of a problem or fault with the 2007 VE V8 6 Litre Calais? Any info or advice is much appreciated."
POSTED BY: JANE CAIRNS - PERTH, WA, AUS 14 APR 2008

========== REPLY ==========
Hi Jane, I have had a couple of cases where the throttle valve sticks in the throttle body causing the same symptoms you have described. Both were in the 6.0 litre engine. It could be as simple as cleaning the throttle body, or it could be that the throttle body is faulty. The two cases I've seen required the throttle body to be replaced. Ask your dealer to have a Technician move the throttle valve by hand in both directions to see if it sticks. Hope this helps.
POSTED BY: PAUL MARTINOLI - HAWKESBURY, NSW 20/4/2008

VOLKSWAGEN JETTA WOLFSBURG 2007:  LET ME KNOW IF I HAVE A MAJOR PROBLEM     *COMPLAINT*

24/04/2008

ISSUE:
NOISE

Hello I have an 2007 Volkswagen Jetta Wolfsburg edition. Inside of the car I hear the noises like something clicking sounds like something want to open up and close up right away (example: click, click). Please let me know if I have a major problem or my car needs attention from dealer.

POSTED BY: DAVID K - SALEM, OREGON, USA, 24/04/2008  PROVIDE FEEDBACK
========== REPLY ==========
I have a 2008 Wolfsburg Jetta. I have a clicking noise that is when driving over bumps and I found the fold down rear seat arm rest to be the problem. It happens when the arm rest is in the closed position. They all do it.

Keith
POSTED BY: KEITH - CHICAGO, IL USA 26/5/2008
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