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| COMPLAINTS
CORNER |
complaints.motorsm.com |
| "Complaints Corner" provides an online billboard to publicize problems or complaints about your car or poor after-sales support from dealerships and manufacturers. Good news about exceptional customer service etc. will also be published. N.B. MotorSM is not responsible nor endorse views expressed by contributors. | |
| SEPT 2007 - COMPLAINTS CORNER 2007: 11/07 10/07 9/07 8/07 7/07 6/06 5/07 4/07 3/07 2/07 1/07 2006 |
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FORD TERRITORY 2004: RE: FORD TERRITORY 2004: MAJOR ENGINE FAILURE *REPLY* |
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ISSUE: |
There is an issue with certain Falcon rear brake hoses (lines), but to date we have not had any issues with Territory. Perhaps a foreign object had struck the hose to cause the damage. Anyway it was good that the dealer replaced it without issue. |
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| POSTED BY: L DAVIS - BOMADERRY, NSW - AUS, 30/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "FORD TERRITORY 2004: MAJOR ENGINE FAILURE - In January this year I had major brake failure in my Territory when a brake line sheared off, was fixed with no issue from Ford. Then 12 weeks ago I had major engine failure. The oil filter was blown apart causing internal damage. The car was only driven a short distance once this happened and then tilt trayed to Ford. They will not repair the problem even though the vehicle was under new car warranty, because I missed the 40000 service by 4000klm. They initially had an issue with the 60000 service (the car had 68000 when the problem occurred) and no mention of the 40000 service issue. Once it was proven the 60000 service was done within their limits, was disputed due to a typo, they then had an issue with the 40000 service. I missed it by 4000 klm, so beware if you miss your Ford service by 4000klm your engine will fail. I have a mate with an old ED Falcon. He drives it round with 2 litres of oil all the time and a head full of chemi weld and it still goes great, yet I miss my service by 4000klm and my engine fails? So don’t ever buy a Ford." POSTED BY: MARK FIELD - WOLLONGONG, NSW, AUS 24/09/2007 ========== REPLY ========== It could have been a faulty filter as it can happen and I have heard of this happening to other cars so you’re not the only one. Yes they can be **** when you miss a service especially by a few thousand kms. By missing your car by 4000 kms shouldn’t make a difference. I know people who has Ford who missed there’s by 20,000 kms naughty. However I do mine on the dot. I don’t think that was Ford's fault because of the filter. I know it is a pain in the **** when you have to spend 1000 dollars or more or even less. The brakes can be a problem because due to the lining they get hot. They tend to wear more especially when going up and down hills however haven’t heard of the brakes shearing off. It's not the car's fault. It either the dodgy Ford service you are getting or was it the filter, but I don’t think it was the car. Don’t dam them for good and say I won’t buy another one. I will probably keep on buying them till the day I die! I like them so much. I wish you all the best and maybe try a different Ford service and built a good relation ship with them! POSTED BY: CHRIS ANDERSON - MARYBOROUGH, QLD 26/9/2007 ========== REPLY ========== So it's the manufacturer’s fault that you don't service the vehicle? The service books are there for a reason champ. No, don't ever buy a Ford again; actually, don't ever buy any car again, as obviously you have trouble understanding the words “scheduled maintenance". POSTED BY: JOHN SMITH - LOCATION NOT SUPPLIED 26/9/2007 |
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FORD FAIRLANE BA G220 2004: STALLING WHEN IDLING, PLUS PINGING *FEEDBACK WANTED* |
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ISSUE: |
Hi, I have the following problems with my G220 (V8) Fairlane: |
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| POSTED BY: GREG SULLIVAN - RYDE, NSW, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Please note that the dealer is still helping me, although progress is slow. I am going through the Ford Customer Response Centre, and at the moment the dealer is waiting for advice from Ford as to how to proceed. So please don't think that I have reached a complete dead end with my dealer - that's not the case. In the meantime though I'd really appreciate any help/advice from others. Also, note that the pinging problem has actually been present for a long time, but I've never been sure until recently that it was in fact pinging (the fact that I can definitely notice an improvement when using premium fuel does, I believe, means that it is almost certainly pre-detonation). Greg. POSTED BY: GREG - RYDE, NSW 30/9/2007 ========== REPLY ========== I suggest you run Premium. We have had many complain of the higher price then tell us they get better economy from it. Do a comparison for yourself. Changing or regapping the plugs have yielded some improvement. Remapping can be very expensive and often leads down a path of more problems down the track. As your system learns from your driving habits and the fuel used, it may take some time for re-learning to complete. This can be sped up by disconnecting the battery for a few minutes. You mentioned firstly that no codes were ever extracted by the dealer; this can be frustrating sometimes as an educated guess is the only option. Don't condemn them for trying to work it out for you. (As much as customers don’t think, we would rather fix your car and not have you back complaining of the same fault. Many technicians end up with an unhappy boss on their back and at times lose any bonus if they get a comeback). We would rather have your car fixed and you happy, we get enough grief anyway in our line of work. You later mentioned that "their test equipment showed that the crankshaft sensor was suspect" was this the result of a code? Or did they perform further tests in an effort to solve your problem? Perform a wiggle test at all engine bay connections (motor running, look for a change in characteristics) especially the connections behind the right headlamp area. Has a fuel sample been taken? (Very common problem, bad fuel/water, rusts fuel rails) I have had several V8s with ignition lead concerns. Check for arching at the aluminium covers at the plug ends (particularly at the rear right). Also check around the ignition coil pack for arching. If there is any oily/dirty build up on them clean it off. I generally like to remove the coil pack and wash it thoroughly then air blow it dry (this shows up any hairline cracks). Looking around the motor in the dark will sometimes help to find arching leads etc also. Hope this is of help Greg. POSTED BY: L DAVIS - BOMADERRY, NSW 30/9/2007 ========== REPLY ========== Yes, I am running on premium in order to protect my engine in its current state as much as possible. And yes, the economy is better, however I have done tests (albeit with a different car) and the improvement in economy may well not enough to compensate for the difference in price. Aside from economy, though, my engine is specified to run properly on standard 91 RON ULP, so I should *not* have to use premium fuel to stop the pinging (and it doesn't stop it altogether anyway - not by any means) Regarding the plugs, this Ford Technical Service bulletin looks like it could very well be relevant: http://www.ford-trucks.com/tsb/fulltext/show_article.php?tsb=06-3-3 As far as I know, that's the same engine. I will take this up with my dealer and Ford. The plugs mentioned in that TSB are in fact the colder plugs which I mentioned in my original post. Very interesting! Re: the crankshaft sensor, I believe the dealer was instructed by Ford to perform a special test of the sensor. They mentioned something about the wavelengths being a bit out. They said the signals were better with the new sensor. But, I did not notice any improvement. Yes, at least one fuel sample has been taken - it was quite a while ago though. Re: the ignition leads and coil pack - I just want to make sure we are talking about the same engine before we proceed on that: my car, to the best of my knowledge, does not have a coil pack - it has the coils actually on the plugs. (known as COP ignition). So, do you mean "COP" when you refer to the Coil Pack? (I have noticed that is common for the two terms to be used interchangeably) Thanks for all the info - much appreciated. POSTED BY: GREG - RYDE, NSW 1/10/2007 ========== REPLY ========== Well, I've replaced the spark plugs with the colder type, but unfortunately it hasn't made the slightest difference - it still pings in the same manner. POSTED BY: GREG - RYDE, NSW 5/10/2007 ========== REPLY ========== I have essentially reached a dead end with my dealer and Ford re: the engine cutting out. They said that because a) no error codes are produced, b) the fact that they cannot reproduce the problem, and c) their tests show that nothing is wrong, that they cannot pursue it any further. And to rub salt into the wound, their service advisor actually said that he did not believe me that the engine was cutting out, that I was wasting their time, and to leave them alone. POSTED BY: GREG - RYDE, NSW 11/10/2007 ========== REPLY ========== Just thought I'd update this thread with recent developments: The dealer performed an upper engine clean, using some "new cleaning fluid". This actually made quite an improvement - only very light and occasional pinging on 95 RON petrol. I decided I could live with it like this, and decided to call it quits at that stage. Unfortunately, the pinging came back to roughly the same degree as before, a few months down the track. Maybe not quite as bad, but enough to bother me again. Given that the cleaning had seemed to help, I tried an off the shelf petrol additive (Nulon Total Fuel System Cleaner). This did make some improvement I think, however the improvement seemed to kick in 1 or 2 tanks after the initial tank with the additive. Not sure whether that's possible or not but that's what I felt I had observed. There was still some pinging though. I have just had a custom tune performed in the last few days (i.e. a reprogramming of the ECU, on a dyno). Naturally this was done by an independent tuner - not Ford. So far, there has been no pinging whatsoever, and I am running standard ULP. This looks Very promising indeed (although the tune was very expensive!). I suppose if my problem really is due to carbon buildup, then the pinging might come back again, even after this custom tune. I'll just have to take it one step at a time. Greg. POSTED BY: GREG - RYDE, NSW 6/1/2008 |
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KIA RIO 2002: TRUSCOTTS TOYOTA - KIA RIO 2002 BOUGHT THREE MONTHS *COMPLAINT* |
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ISSUE: |
I've got a Kia horror story. Three months ago I bought a KIA 2002 Rio from Truscotts Toyota at Five Dock. I was given a three month dealer warranty and a service warranty which is up to 2010. |
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| POSTED BY: VANIA IUSTON - SYNDEY, NSW, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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FORD LASER KE HATCH 1989: GREAT CAR *GOOD NEWS* |
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ISSUE: |
My wife bought brand new in 1989 an auto, carby model KE Laser GL (no power steering). It has been serviced regularly, had the timing chain and front CV boots replaced and has done 150,000 K's since with no repairs other than the distributor module. |
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| POSTED BY: PETER FREDERICK - MELBOURNE, VIC, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Ford didn’t make it, Mazda did, that’s why it’s good. Ford can’t and still don’t make cars like that. POSTED BY: ANDREW - SYDNEY, NSW 1/10/2007 ========== REPLY ========== These are good cars it is a shame Ford cannot make them like my 87 Meteor - still goes strong. My 97 EL traded on a Mazda Tribute as it started to fall apart. Also Laser are different from the 323, not all parts fit. POSTED BY: DALE ROSE - WYOMING, NSW 22/2/2008 |
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HOLDEN COMMODORE SS 2004: RE: HOLDEN COMMODORE SS 2004: HOLDEN LEMON *REPLY* |
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ISSUE: |
I thought I was the only person being punished for buying the same model SS, apparently not. |
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| POSTED BY: JASON MCANTEE - SYDNEY, NSW, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "HOLDEN COMMODORE SS 2004: HOLDEN LEMON - Thank god I'm not the only one ... I will definitely never ever buy a Holden if it was the last car left on the planet. I bought my 2004 Holden Commodore SS brand new from Paul Wakling Holden in Cambeltowm. The first visit back had issues with the sunroof not closing booked it in the get a service done as well. All was good until they decided to wash the car without fixing the sunroof first, stupidity at work. The interior was flooded, carpet, seats and already had the mouldy smell. Interior was changed car went back sunroof worked for about 10 minutes before failing again. Changed Holden dealers after that experience. Got the sunroof fixed. Towards the end of the warranty period the car decided to start doing some weird things, mostly electrical: 1. Auto headlights fail to turn off when locking 2. Radio has a mind off its own 3. Steering wheel buttons reverse operation and swap functions 4. Rear door not unlocking - fixed 5. Fuel surging - problem not located 6. Unexpected stalling when doing u-turns 5+ attempts required to start car 7. Vehicle unable to start - current issue (fuel pump suspected) 8. Unable to gain entry to car after battery died." POSTED BY: PETAR PAVLOVIC - SYDNEY, NSW, AUS 17/09/2007 ========== REPLY ========== I also have a SS VX which turns itself off during u turns and left/right turns. Could you tell me if you have had it fixed or diagnosed? Thanks. POSTED BY: BLY - BRISBANE, QLD 29/10/2007 |
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HOLDEN COMMODORE VS EXECUTIVE 1996: CRANK ANGLE SENSOR ? *FEEDBACK WANTED* |
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ISSUE: |
In warm weather engine cuts out - have had a new water pump, new radiator, new thermostat + two new crank angle sensor’s but still keeps happening. |
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| POSTED BY: MARGARET LAKE - NEWLANDS ARM, VIC, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Try swapping around relays in engine bay. Headlamp relays are the same as engine control, EFI & starter, suggest start with the engine control relay. POSTED BY: JACK SMITH - COUNTRY SA, SA AUS 4/10/2007 ========== REPLY ========== The reason your car cuts out in warm weather is it’s hot. Cool it down ... gives it an ice cream. Place it on the intake manifold. Your car will thank you for it. Now seriously the crank angle sensor when it gets hot will cause this problem. If you experience the issue pour water on the sensor. This will cool it down and allow the car to start. If the water fizzes - replace the sensor. POSTED BY: ADAM - LOCATION/EMAIL NOT SUPPLIED 31/10/2007 |
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SUBARU LIBERTY GT 2007: COMPREHENSIVE 116 POINT CHECK - DONT TRUST IT! *COMPLAINT* |
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ISSUE: |
If you think a tick on the "windscreen" check box on Subaru's 116 point check sheet means not a single crack or chip on the windscreen then like me you are dead wrong! After buying a 6 month old Liberty GT from a Western Sydney Subaru Dealership (initially it was a demonstration car, then a managers car and finally a used car- but that's another story). I did not realise there was a one cent piece size stone chip on the windscreen passenger side. I did not bother to do a proper inspection of the car since all the boxes where ticked on the "Comprehensive 116 Point Check" sheet with the car, so I was angry at discovering the chip a few days later. |
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| POSTED BY: GREG PARAAN - CRANEBROOK, NSW, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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TOYOTA COROLLA 2006: RPM AT HIGH SPEEDS AND MANUAL SHIFT GEAR *FEEDBACK WANTED* |
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ISSUE: |
I own a manual Toyota Corolla 2006 model and it worries me that at speeds averaging 110 km/h the rpm reading average 4000 while on the model of automatic shift it averages 2500 - 3900 rpm. Still on that I'm having slight problems changing gears regardless of the clutch fully depressed as the gears have a small grinding problem especially when changing from 1 to 2 and 2 to 3 or doing a reversal of these gears (change down). |
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| POSTED BY: JOHNSON B - BRISBANE, QLD, AUS, 29/09/2007 PROVIDE FEEDBACK | ||
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TOYOTA HILUX 3.0L DSL 05-07 2005: INJECTOR PUMP FAILURE DUE TO MINISCULE IN TANK FILTER GAUZE *COMPLAINT* |
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ISSUE: |
Pump & Injectors have failed due to a blockage at the tiny intank filter gauze. |
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| POSTED BY: ROD MARRIAGE - GLADSTONE, QLD, AUS, 28/09/2007 PROVIDE FEEDBACK | ||
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FORD FALCON BA 0: RE: A FEW COMMON PROBLEMS CAN BE SOLVED IF YOU TELL THE MECHANIC WHAT TO DO *REPLY* |
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ISSUE: |
Hi Sara |
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| POSTED BY: ROBERT DEWAR - GOLD COAST, QLD, AUS, 28/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "I am a mechanic only a 4th year but soon to be qualified. And to add to it I am a female. I worked in several places and worked on a whole wide range of cars, and I've noticed a lot of complaints about the BA Falcons in this forum. See if I can cover up your issues with the way I solve all the BA customers that I dealt with in my past and present and never ever had a come back. First of all, Ford made an OK vehicle ... but Holden is no better either. There are faults that need looking at and the vehicle needs a lot of TLC from the day you buy the car. Common quick fault are: - Bonnet cable always breaks at the lever - Power Steering pump high pressure line always leaks - Hand brake barely ever works - Constant brake shudder - Poor Idle - DIFF! I think I missed a couple of things, but those are the most common ones that come into my work with the common problems and wander "why" at such a low mileage? Well I don't know, but it's not your fault it's the "makers" fault. Every single one of them have the same problem over and over. The bonnet cable will always be a problem because the lever is connected to the fuse box which is the most stupid thing I have ever seen in my life. I have had to replace fuse boxes just to fix the damn thing. Power Steering pump leaks ... yeah bad too. The high pressure line from the pump out leaks at the thread. You need to cut the top of the line off and put a new thread in (a new fitting) and there will never be a problem again. If it is done properly. And the plastic reservoir leaks quite often so that's a problem as well because in that case now you have to replace the whole pump. Hand brake not working? well ... that's an everyday thing. I can do it with my eyes shut. A lot of complaints are that the "dealerships" or "garages" never adjust the hand brakes and the customers get angry because the hand brake comes up to your chin and doesn't pull up the car at all. Easy fix. Take it back to them, tell them to adjust the hand brake at the rear brakes by taking off the wheel, taking the calipers off and the rotor, and adjust it at the hand brake adjuster. THEN adjust it under the car at the hand brake cable. A lot of people say "the hand brake should pull up at 6 clicks" yes that's true, but with Fords best it works and won't wear off your hand brake shoes if its no more than 4 clicks. But this has to be done by a mechanic that isn't stupid and wants to get rid of you quick. Brake shudder. I have had to replace a lot of rotors already. But due to the fact that the owners of the vehicles put it off for so long and then try to blame us for the problem 6 months later. Not good. Pads wear off a fair between now and 6 months. And it all always depends on the heavy driver's foot. If there's a brake shudder, which is common, tell your mechanic if he's going to replace your pads. Do Not Use "RDA" brand pads. They are Shocking! Only use "BENDIX". They are of a softer material and will not grave into your rotor as much as RDA's do. Replace your pads with Bendix Pads and machine off your rotors as little as possible. And if you have huge grooves in your rotors then I guess a replacement is necessary. Then let me advise you to ask the mechanic to take a look at the brake fluid and replace it if necessary. Brake fluid should never be black, brown, gluggly or smelly. Because it will make your brakes fail because under such heat it absorbs water and water cannot be compressed which is what we Don't need because we are "compressing the pedal to activate the brakes". If water is present it won't work. And the glugginess clogs off valves in the brake master cylinder and rear wheel cylinders (which is only in drum brake) and your brakes will feel **** and are hazardous. Poor idle. I've noticed most of the "motorcraft" ignition leads crossfire so there's your problem. Get the spark plugs checked and change them if needed and change the leads into BOSH leads. NOT "Eagle"! They crossfire ASAP! So then there's the "Throttle positioning sensor" that fails so get that looked at. and also REQUEST a "throttle body and IAC Valve clean out" which is a problem if they aren't because your motor needs fresh clean air to run properly, instead its getting carboned up in the air intake. And usually in this case when you use your Air conditioning the IAC Valve gets sticky from the carbon, and the motor idles real bad or it'll stall. Even if you have Power Steering in any vehicle and are turning or doing a "U" turn your car idles bad or stalls it's because of your IAC valve most of the time. So again I advise you to get your throttle body and IAC valve cleaned every service. And let me remind you I mean every service and that's EVERY 5,000km! Not every 15,000 as Ford Log book says. That's ridiculous. I've had customers replace their diffs because of that **** the diff oil was so badly worn! So Diff oil Must be Replaced as soon as you read this if you own a BA (Of course if you've never had it replaced). Sorry about my grammar, I hope it's been some help." POSTED BY: SARA SEROKA - BRISBANE, QLD 5/04/2007 |
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HOLDEN ASTRA TWIN TOP 2007: RE: DOES ANYONE HAVE AN ASTRA TWINTOP? THINKING OF BUYING ONE *REPLY* |
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ISSUE: |
I own a Twin Top, I have had it a month now. The only reason I got it was because my Astra Convertible soft top was a complete lemon & my dealer done me a non-disclosed trade-in on soft top. The twin tops are made in the same factory as the soft tops & look how well they went with those NOT. |
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| POSTED BY: M PETERSON - BRISBANE, QLD - AUS, 28/09/2007 PROVIDE FEEDBACK | ||
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"Me too - I’m looking into buying a Twin Top. They look great have spoken to a mechanic friend that works at Holden. He did say the soft tops had problems but these are great cars. Debbie" POSTED BY: DEBBIE - MILPERRA, NSW, AUS 27/09/2007 ========== ORIGINAL POSTING ========== "Hi, Does anyone have any comments or advice on the new Holden Astra TwinTop? I'm thinking of buying it and would really appreciate any comments, don't want to end up with another lemon. Cheers" POSTED BY: PATTY TAN - SYDNEY, NSW 30/04/2007 ========== REPLY ========== I have heard great reports about the twin top ... good fuel econ etc. It's funny to hear people who are not happy with the Holden product who have replaced their cars with another Holden? I guess you will get people who are never happy! POSTED BY: RIZZO JONES - SYDNEY, NSW 28/9/2007 ========== REPLY ========== An update on my new Twin Top. At just 3000km the roof has started to play up. I was telling a friend that so far I have had no problems with this Astra Convertible unlike my soft top piece of ****. I went to show her the roof going down in a busy shopping centre & it would not go down & got stuck, it took 10 minutes to get it to work properly. She could not believe that I was now having problems with another Holden Astra Convertible. I took it in to my dealer, but of course nothing could be found wrong with it. It took 12 months with my last one for them to finally have to replace the whole roof & that was after I got Consumer Affairs involved. Holden better pray that nothing else goes wrong with this one, otherwise the follow up story will not help Holden's sales on their new Convertible. To summarise over 38k was spent trying to fix my last Holden Astra Convertible & it still needed another 7k of repairs before Holden sent it back to Melbourne. POSTED BY: MICHELLE - BRISBANE, QLD 22/10/2007 |
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KIA CARNIVAL 2003: FURIOUS KIA OWNER *COMPLAINT* |
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ISSUE: |
Just want to cry or see Kia and its dealerships out of business. Would like to see a class action formed and a register at fair-trading or somewhere else kept so all these problems many of us are having or have had are logged and addressed. |
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| POSTED BY: KATHRYN YUEN - HURSTVILLE GROVE, NSW, AUS, 27/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== I hear you! I've got a Kia horror story. Three months ago I bought a KIA 2002 Rio from Truscotts Toyota at Five Dock. I was given a three month dealer warranty and a service warranty which is up to 2010. I started having problems with it just before the dealer warranty ran out. The car keeps on stalling. The service warranty required me to take the car if there were any problems, to Toyota Truscotts repair centre at Croydon. I booked it in for a day and then was told they couldn't find a problem with it and had cleaned out the throttle system. I picked up the car, got home and it died in my driveway. I phoned the repairer up straight away and they were incredulous and told me to bring it in the morning if it'll run and if not they would organise a tow. The next morning I took it back to the mechanic and it died on the way. I managed to restart it. Now I get told that they have to book it in to KIA (duh why they do that in the first place). KIA is going to overhaul the whole car (they can't tell me how long it will take). In the meantime I have spoken to the dealer I bought the car from and he has washed his hands of the whole deal. We need a car as my father is elderly and not in the best of health and we've ended up with a lemon that is sitting in the repair shop, with my insurance policy coming up for a renewal for a car I can't drive. Do Not Buy A Kia And Do Not Buy Anything From Truscotts Toyota Five Dock. They are **** POSTED BY: VANIA - FIVE DOCK, NSW 29/9/2007 ========== REPLY ========== St George and Sutherland Leader want to do a story on Kia Carnival motor vehicles, their owners and their well known engine problems and Kia’s gross **** of consumers. Is there anyone out there that would like to be involved? We are mostly families and carers, a vulnerable group in the community that deserve a fairer deal. Kia should not be selling these vehicles in the first place! Please contact me immediately. POSTED BY: ALICIA - HURSTVILLE, NSW, AUS 2/10/2007 |
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TOYOTA RAV4 2001: TRANSMISSION FAILS ON 6 YEAR OLD CAR *COMPLAINT* |
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ISSUE: |
After 6 years, and 90,000 kilometres of having my 2001 RAV4 regularly serviced by the dealer at considerable expense, the ECU (transmission computer) has faulted and caused "transmission burning clutches and contaminating internals". The repair has been quoted at $7000.00. |
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| POSTED BY: CORRINE MARSHALL - MELBOURNE, VIC, AUS, 27/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Just went through exactly the same problem. Our repair bill was just under $8000. I have a five door 2002 RAV4 automatic cruiser. First the car was slipping in gears. It was not a gradual thing eihter ... it just suddenly failed. Upon inspection the clutches were burnt out. The gear box was repaired and it flamed another box. I had the computer checked by Toyota and an independent specialist and no fault codes etc. indicated a problem. In the end a new computer was put in, problem solved! Basically the ECU malfunctioned causing the gear box clutches to burn out. The ECU didn't even indicate any fault codes or go into the safe mode like they are suppose to. Gear box had to come out twice and so did the engine. I got a 24 month warranty on repairs ... make sure you do as well. Will be selling **** before that though! I was lucky that the workshop I go through is owned by a friend and was not charged for the engine coming out 2 and a half times. POSTED BY: SCOTT - BRISBANE, QLD 24/12/2007 ========== REPLY ========== I have just had the same problem. Cost of repairs 4500 to $6000. I have a RAV4 2002 114.000ks. It will take 2 weeks to repair then sell. POSTED BY: LEIGH - BRISBANE, QLD, 5/2/2008 ========== REPLY ========== I have a 2001 Rav4. I took my car to the dealer for the required maintenance as I always do. I asked them to check my transmission because my car was slipping into 2nd gear. I was told that I now need an ECU because the computer is not telling the car to change gears the way it is supposed to. I see that this is a common problem, I was quoted $1500.00 for the replacement. It sounds like I need to get rid of my car. POSTED BY: ADRIAN - GA, USA 20/2/2008 ========== REPLY ========== I have a 2002 Rav4. Same problem. The gearbox started slipping due to the computer failure, and I have been told the repair bill will be $6500. I am not sure what to do, as I will not be getting the money back when I try to sell the car. POSTED BY: PAUL GRUNDY - SYDNEY, NSW 4/3/2008 ========== REPLY ========== Hi, did you get the ECM/ECU recalibrated according to the TSB issued in March of 2006? POSTED BY: CHRIS - VANCOUVER BC, CANADA 8 MARCH 2008 ========== REPLY ========== I bought my 2002 RAV4 in November of 2006. The check engine light stayed on constantly. I was told it was an O2 sensor and that it would take $300 to fix but that it did not affect the car's performance. In February I received a notice that I should take the vehicle to the dealer to have a recall taken care of, which I did. The check engine light went off but I started having transmission problems. I took it to the dealer and they charged me $150 to check it out. They said I needed a new computer ($1,300). I then took it to a transmission specialist to check out ($85.00). He said it was not my transmission but the computer (EMC). I started researching and found out about this problem being not just mine. Being a single mother with two children and on a very tight budget, this is my only transportation, which I do not consider safe until this gets fixed. I was having this shifting problem in a very busy intersection and was very upset with the fact that Toyota would not stand behind their product and fix the EMC at no cost to the consumer. POSTED BY: KRYSTIE DUNN - MOBILE, AL USA 26 JUN 2008 |
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LAWS CARS 2007: LEMON LAWS ARE COMING *GOOD NEWS* |
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ISSUE: |
Good news to all Victorians and hopefully to the rest of Australia soon. The state government in Victoria are planning on bringing in Lemon Laws to protect motoring consumers. Let’s hope the laws are retrospective so that all of you long suffering Kia Carnival, Holden Astra and BA Ford owners can finally get some assistance. |
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| POSTED BY: MARK KURAN - MELBOURNE, VIC - AUS, 27/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Thanks Mark, I wish they would hurry up. As you know I had a Holden Astra Convertible which had been off the road over 30 days getting repaired in 18 months & Holden had spent over 38k fixing it. It took ACA to do a story on it & even then Holden could not careless. 7 made no contact with me, it was my dealer who traded it in on a new Model Astra Twin Top for an undisclosed sum. But that sum was not cheap & I had to borrow more money to own another Holden. I am still not happy about it & know of many other Astra owners who have gotten nowhere with Holden & have emailed me to let me know they are cutting there losses & selling there Lemons. Nothing will change my opinion of Holden & how they treat there customers & I will be getting rid of this new car very shortly. The only car Holden make in Australia is the Commodore & how many times has that been recalled. The rest of Holden's are cheap imports they don't know how to fix & I have it on good authority were Lemons over in Europe or do not meet there safety standards there, so Holden re-badged & import them to Australia. E.g. Captiva, all owners should look into this car & it's history in Europe, it was re-named & rebadged for a reason. The only reason Holden get away with it is because we have no Lemon Laws. Australia needs to get its act together. Holden is not Australian. I Will Never Buy Another Holden ... And I am certainly not alone on that one. I already have my next car picked out. POSTED BY: MICHELLE - HERITAGE PARK, QLD 27/9/2007 |
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HOLDEN ASTRA TWINTOP 2007: RE: DOES ANYONE HAVE AN ASTRA TWINTOP? THINKING OF BUYING ONE. *REPLY* |
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Me too - I’m looking into buying a Twin Top. They look great have spoken to a mechanic friend that works at Holden. He did say the soft tops had problems but these are great cars. |
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| POSTED BY: DEBBIE - MILPERRA, NSW, AUS, 27/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "Hi, Does anyone have any comments or advice on the new Holden Astra TwinTop? I'm thinking of buying it and would really appreciate any comments, don't want to end up with another lemon. Cheers" POSTED BY: PATTY TAN - SYDNEY, NSW 30/04/2007 ========== REPLY ========== I own the old model Astra Convertible & they are complete Lemons. We actually have a group of us that email each other with our latest problems & Holden do not care at all. Mine had 6 major faults before I even drove it off the showroom floor. My dealer told me that they hope to god that they sorted out all the problems with the hard top roof with the 4 seater Astra, as the Tigra Hardtop Convertible has multiply problems, hence why it is no longer available. My friend just bought the Renault Megane Convertible & loves it; it has more features & the same price. Stay away from Holden all together, I had to get Consumer Affairs involved to get mine fixed & has cost them over 36k in 10 months of owning it, they will not replace it. Read all the bad reports of the Holden Astra's & then decide & I can guarantee you will not ever buy a Holden after reading them. POSTED BY: M PETERSON - BRISBANE, QLD 5/05/2007 ========== REPLY ========== I have heard great reports about the twin top ... good fuel econ etc. It's funny to hear people who are not happy with the Holden product who have replaced their cars with another Holden? I guess you will get people who are never happy! POSTED BY: RIZZO JONES - SYDNEY, NSW 28/9/2007 ========== REPLY ========== I own a Twin Top, I have had it a month now. The only reason I got it was because my Astra Convertible soft top was a complete lemon & my dealer done me a non-disclosed trade-in on soft top. The twin tops are made in the same factory as the soft tops & look how well they went with those NOT. After dealing with Holden I swore I would never own another one & will be getting rid of my Twin top as soon as I have paid of the extra money I had to borrow to get rid of the Soft Top. There is hardly any leather in the new Twin Top, the interior is all plastic, but there is no wind noise. My friend bought the Renault Megane Hard Top Convertible which is the same price as the Astra Twin Top, but has more features & she loves hers. My advice is to stay away from Holdens altogether. If you read the Holden Astra complaints (there are lots of them), you can see that everyone who has had to deal with Holden H/O over their Astra's will say they don't care & it will be their last Holden. Holden H/o told me to cut my losses & sell my car, after they had already spent over 38k on it & it had been off the road for over 30 days in 14 months. Holden Just don't care. Good luck POSTED BY: MICHELLE - HERITAGE PARK, QLD 28/9/2007 |
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FORD FALCON XR6 BA 2004: MOTOR *COMPLAINT* |
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Hey guys I got a 2004 BA Falcon XR6 and for some reason when the car is in drive and running when the revs kick between 1000-4000 revs the motor doesn’t sound clear. It sounds like there is something flushing through there. If anyone knows what the problem please let me know because I can’t find out what it is thanks. |
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| POSTED BY: HASAN SULEYMAN - MELBOURNE, ACT, AUS, 26/09/2007 PROVIDE FEEDBACK | ||
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HOLDEN VECTRA 2001: RE: HOLDEN VECTRA 2001: TO BUY OR NOT TO BUY *REPLY* |
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I agree do yourself a favour and don't buy a Vectra. I thought I had a good one but the last 9 months have been a disaster. Its not a matter of if something will happen, it's a matter of when it will happen ... but it will happen. |
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| POSTED BY: KAREN - CHATSWOOD, NSW, AUS, 26/09/2007 | ||
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========== ORIGINAL POSTING ========== "I am looking to buy a Holden Vectra 2001 model 2.2 4cyl auto. I heard don't buy a Vectra buy an Astra & other people say don't buy either models. Please help me to make a decision?" POSTED BY: NAOMI HOLCROFT - BRISBANE, QLD, AUS 2/09/2007 ========== REPLY ========== Naomi, Do yourself a favour and don't buy either of these cars. Look at this site for all the complaints owners have about Vectras and Astras. Buy a good Japanese car instead. Good Luck, Mark. POSTED BY: MARK KURAN, MELBOURNE, VIC 3/9/2007 ========== REPLY ========== I have a 2001 Holden Vectra. I've had no problems at all with it and it's inexpensive to run. However the services where the timing belt needs changing is around $900. POSTED BY: ALEX HARRIS - ADELAIDE, SA 15/9/2007 ========== REPLY ========== Holden Vectra: Dont Buy It! I have one that someone gave me because they were sick of it. They are very touchy. Look around on the net for Vectra, either Holden or Vauxhall. Thy have a very common problem with the engine cutting out when idling. They are expensive to repair, and even the Holden dealers can't fix them properly. Read this for examples: http://www.carsurvey.org/review_49982.html" POSTED BY: STEPHEN - SYDNEY, NSW, AUS 19/09/2007 |
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FORD FALCON BA 2003: RE: FORD FALCON BA XT 2003: IF ENOUGH PEOPLE GET TOGETHER AND COMPLAIN *REPLY* |
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ISSUE: |
Hello Brian, |
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| POSTED BY: DAVE JANZOW - ADELAIDE, SA, AUS, 26/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "FORD FALCON BA XT 2003: IF ENOUGH PEOPLE GET TOGETHER AND COMPLAIN - My BA radiator ruptured & contaminated the trans fluid. Took it to Adtrans service dept who told me what the problem was & said I needed a new radiator, hoses, overflow tank, block flush, coolant & replacement trans as the coolant would have ruined the internals. Quoted $4700. I then started researching on the net & asking people in the trade & found this has been a recognised fault with the BA. I contacted Ford customer relations & spoke to Ryan. He gave me a reference number & asked me to take it to a Ford dealer (ADRIEN BRIEN) for inspection. They told me the same story & thought Ford would fix it & said Ford would contact me. After waiting 4 days I rang Ryan & he said they would not help. More research. Then I rang Ryan again to get a reason, but he was on the phone & I was told he would ring me back, he must be still on the phone (4 days now). The car was serviced by Ford dealers, has done 118Km and out of warranty but because Ford had known about this fault & fixed some out of warranty they should have done a recall & rectified the problem & not just hope too many people would complain. I would like all owners to get together & perhaps get a lawyer to represent us in our claims. Any info & advice please email me so we can get organised. Brian." POSTED BY: BRIAN LITTLE - ADELAIDE, SA 30/06/2007 ========== REPLY ========== I have just purchased a 2003 BA XT and I am now reading about this problem with the coolant contaminating the transmission fluid. Have Ford done anything about this problem since it happened to you? Regards. POSTED BY: SIMON THOMAS - WILLIAMSTOWN, VIC 8/8/2007 |
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MOTORHOME THOR 2007: ANYTHING MADE BY THOR OR FLEETWOOD *COMPLAINT* |
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ISSUE: |
These two manufacturers have no quality control at their factories, slap units together, and send them out to dealers. They will not honor their warrantee, and will fight you all the way to repair anything. |
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| POSTED BY: STEWART TOLLEY - ABBOTSFORD, CANADA, 24/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== I agree completely that Fleetwood has lost control of their quality control. I purchased a new All American Sport (toy hauler) and had nothing but trouble with the unit from the first trip we took. Within a year I traded it in on another unit. I liked the camper but could not put up with all the repairs and the down time while it was in the shop. POSTED BY: TIM BANKS - ATLANTA, GEORGIA, USA 15/11/2007 |
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FORD KA 2001: RE: SOME CHEAPER SOLUTIONS TO FIXING AN ASTRA I.E. IDLE PROBLEMS, ELEC WIND .. *REPLY* |
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ISSUE: |
Hi just wondering with your idle problems, did it possibly over rev and not return to idle when changing gears? Had computer tested come up with nothing ... just wondering if maybe you had a possible thought about it. It’s a Ford Ka car but? Thanks for any input if you have any ideas. |
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| POSTED BY: LINDSAY BROWN - BRISBANE, QLD, AUS, 24/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "HOLDEN ASTRA TS CD 1.8 2000: SOME CHEAPER SOLUTIONS TO FIXING AN ASTRA I.E. IDLE PROBLEMS, ELEC WIND ... Hi everyone, well like everyone else on here that has had a 1999-2005 Astra, they have had problems. My girlfriend got an Astra about two years ago and overall I would rate the Astra an alright car with many (ok, more than many) problems over the years. The car seems to be built ok but hasn't had the finishing touches to improve a car like most manufacturers do. They have obviously done this so the dealers make more money with repairs. The first problem we had was the cruise control. This is a bad one as it could be one of many things. I found the problem was a faulty button on the indicator stick and this was replaced under warranty but it did cost the dealer $150 (not a Holden dealership otherwise they would have said it’s not covered by warranty). No cheap fix for this one. The second problem was a leaky headlight. You can remove the headlight easily from the car and wipe out the excess moisture and reseal it very easily using any clear sealant for $15. Just make sure you let it dry for a day and carefully remove any excess sealant with a sharp blade. The third was the rear electric window. A Holden dealership will charge between $550-$800 and say its 2-3 hours labor. Go to Motor Traders and buy the unit for about $300. Take the door trim off. There is a screw where the door handle is in the hand groove. Remove the little mesh section in the door next to the door handle, and at the bottom of the door, then carefully pull the door trim off as it is only held on by white tabs. Then you will see several pot rivets. There are four holding the power window unit on and from memory two holding the handle on (leave these). Drill out the four pot rivets carefully using a drill and an appropriate size drill bit. The unit can then be pulled out of the bottom of the door complete. Slide the new unit in and slot the window into it as you put it in place and pot rivet the new one in place with large pot rivets. Replace the door trim and test. I did this in about 45 minutes the first time I did it. The final is the idle problem. If you stop after driving and either your car stalls all the time or idle drops to about 500rpm and shudders, then lifts back up to normal, the computer will say unknown problem to the mechanic and some better mechanics will know this is the idle control valve on your throttle body. A Holden dealership will tell you need a new one but it will cost about $800 as it’s all joined to the throttle body. I removed the inlet pipe going onto the throttle body, (the big black one) by loosening a hose clamp and looked inside. There was a thick oil coating everywhere inside from the emissions hose (can’t remove it!). So clean all of that out with a rag and open the throttle with your hand and clean as much as you can (whatever you do, don’t drop anything down there as you wont be able to get it out without pulling the engine apart). Then put the inlet pipe back on and start your car, as good as new. But earlier this morning the bonnet release cable has either broken or come off under the hood and I can’t open it and have been told the only way to do it is to smash the grill to get to the latch. Great engineering by the Holden Astra team, once again! Hope this helps some people." POSTED BY: TORY SCAFE - ADELAIDE, SA 19/08/2007 |
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HOLDEN JACKAROO 1998: RE: JACKAROO WILL NOT START *REPLY* |
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ISSUE: |
Phil, |
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| POSTED BY: LEE - BRISBANE, QLD, AUS, 24/09/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "HOLDEN JACKAROO 1998: JACKAROO WILL NOT START - I have had my 1998 Jackaroo for 6 months (bought off a Dealer) everything was going fine up until 3 weeks ago after a 6 months service the vehicle will not start. I had the NRMA out to try and start it but they couldn't. The Jackaroo will turn over but will not fire. I took it back to the service dept and after 1 week they could not find (or fix) the problem. The computer was tested and came up fine and they had put the right oil in (as this is all they did for the service?). I now have a Holden Jackaroo sitting on my front lawn unable to start. Glow plugs are o.k., 2006 Injectors had been replaced, (as of recall '06') The correct oil has been added, '07' Oil pick up rings replaced '06' I am upset as I had paid a substantial amount of money for the vehicle as it is in very good condition and ran fine when test driving, however six months down the track it no longer goes, nobody seems to know why? And I am left paying off a vehicle I can't drive. If anybody has had a problem like this or knows what the problem may be to get fixed I would be very grateful. Thanks Phil" POSTED BY: PHIL UNSWORTH - CANBERRA, ACT 15/07/2007 ========== REPLY ========== I suggest you phone Holden's Customer Assistance Centre on 1800 033 349. They should be able to liaise between yourself and the dealer to get your problem fixed ASAP. Maybe you need to try the other dealer in Canberra if you are unhappy with your current dealer's technical ability to fix your problem? POSTED BY: JT - GOULBURN, NSW 17/7/2007 ========== REPLY ========== It is most important that the oil put into your car is 5W30 grade. Or (0w-30 for cold areas). If it is any thicker the car will be hard to start. As a general rule most service centers will put in a 20w-50 into your car. Ask the service people what grade oil they used. Your motor is a lot more technical than most. It uses 300 psi oil pressure to fire the electronic injectors, if the oil is too thick it can not build up the pressure fast enough to start cold. It runs 2 complete oil systems, one for the normal engine lubrication and one for the injector rail. I spent most of last week rebuilding the top end of one, so I am now pretty familiar with the workings of them. If they did put the wrong oil in (like most service centers do) it can take up to 4 or 5 flush outs with the correct oil to come back to normal. Let me know how you go. Also the map sensor port on the intake manifold does get blocked, worth a look at. Regards William POSTED BY: WILLIAM - BACCHUS MARSH, VIC 20/7/2007 |
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FORD TERRITORY 2004: MAJOR ENGINE FAILURE *COMPLAINT* |
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ISSUE: |
In January this year I had major brake failure in my Territory when a brake line sheared off, was fixed with no issue from Ford. |
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| POSTED BY: MARK FIELD - WOLLONGONG, NSW, AUS, 24/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== It could have been a faulty filter as it can happen and I have heard of this happening to other cars so you’re not the only one. Yes they can be **** when you miss a service especially by a few thousand kms. By missing your car by 4000 kms shouldn’t make a difference. I know people who has Ford who missed there’s by 20,000 kms naughty. However I do mine on the dot. I don’t think that was Ford's fault because of the filter. I know it is a pain in the **** when you have to spend 1000 dollars or more or even less. The brakes can be a problem because due to the lining they get hot. They tend to wear more especially when going up and down hills however haven’t heard of the brakes shearing off. It's not the car's fault. It either the dodgy Ford service you are getting or was it the filter, but I don’t think it was the car. Don’t dam them for good and say I won’t buy another one. I will probably keep on buying them till the day I die! I like them so much. I wish you all the best and maybe try a different Ford service and built a good relation ship with them! POSTED BY: CHRIS ANDERSON - MARYBOROUGH, QLD 26/9/2007 ========== REPLY ========== So it's the manufacturer’s fault that you don't service the vehicle? The service books are there for a reason champ. No, don't ever buy a Ford again; actually, don't ever buy any car again, as obviously you have trouble understanding the words “scheduled maintenance". POSTED BY: JOHN SMITH - LOCATION NOT SUPPLIED 26/9/2007 ========== REPLY ========== There is an issue with certain Falcon rear brake hoses (lines), but to date we have not had any issues with Territory. Perhaps a foreign object had struck the hose to cause the damage. Anyway it was good that the dealer replaced it without issue. We have had some leaks from engine oil filters (2 in fact) over the past 5 years, and have found swollen filters several times. These are all noted to be on vehicles that exceeded the recommended service interval (often fleet vehicles). Your friend is very lucky to still have his ED running with 2 litres of oil in it, as it should have 5.25 litres in it. (I suppose he saves a lot of money leaving that 3.25 litres out). I certainly do not do that with my ED Fairmont. I find it interesting that your dealer complained that you were 4,000km over your 40,000km service. Do date I am not aware that any Territorys had service intervals other than an initial 3,000km for the Peace Of Mind Service and regular services at 15,000km, 30,000km, 45,000km, 60,000km and so on. With your vehicle that means you were 1,000km too early for your 45,000km service interval (if the 30,000 was done). Finally, I'm sorry that your car didn't stop for the service at the correct time, bad car, bad Ford. Sorry, just had to say it. POSTED BY: L DAVIS - BOMADERRY, NSW 30/9/2007 |
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KIA CARNIVAL 2001: 1ST AND 2ND MOTOR BLEW UP/OIL IN RADIATER/OVERHEAT COOKED HEAD *COMPLAINT* |
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ISSUE: |
First, nice to know I'm not alone. We are the owner of a Dec 2001 model Kia Carnival. We purchased it second hand from a dealer for $24,500 it was still under a new car warranty when we purchased it and had only done some 23000 km. |
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| POSTED BY: RACHEL DIOTH - MARYBOROUGH, QLD, AUS, 23/09/2007 PROVIDE FEEDBACK | ||
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FORD FALCON BA 0: TRANS COOLER IN RADIATOR FAILING... *ADVICE* |
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ISSUE: |
Hey there everybody. |
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| POSTED BY: ALLAN BOWER - PERTH, WA, AUS, 23/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Sounds like a good idea. What downsides are there to redirecting the transmission fluid, for example will there be a loss of cooling efficiency? Cheers, Graeme POSTED BY: GRAEME ANDERSON - MELBOURNE, VIC 24/9/2007 ========== REPLY ========== My brother has a BA Falcon and had the same problem. He was lucky as the transmission fluid leaked back into the radiator and not the other way around. The problem was fixed by replacing the radiator with a copper core type. POSTED BY: CHARLIE ROSE - MANDUEAH, WA 23/4/2008 |
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TOYOTA HILUX SR5 D4D 3L AUTO 2007: SEVERE DIESEL RATTLE FIRST START EACH DAY & HANDLING PROBLEMS *FEEDBACK WANTED* |
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ISSUE: |
Has anyone else experienced an embarrassingly loud engine rattle especially on cold mornings? It sounds like big end bearings about to disintegrate if you try to accelerate above about 40 k's for the first two or three minutes. I suspect it is Fuel related, in that perhaps it gets more diesel for start up, but the sensor isn't shutting down, pumping in too much fuel, causing the pinging. I have been back to the dealership several times, but with no ongoing success. |
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| POSTED BY: PHIL LOHREY - HORSHAM, VIC, AUS, 23/09/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== In previous postings on this site, some have had injector problems that have been causing loud noise in the mornings. Toyota apparently know about the problem. Be sure to post a reply on this site when your problem is fixed. Good Luck, Mark. POSTED BY: MARK KURAN, MELBOURNE, VIC 23/9/2007 ========== REPLY ========== Phil, this appears to be one of those "yours has it - but mine doesn't" sort of problems. In my town there are 5 new Hilux SR5 diesels and mine is the only one with the same problem. Toyota may be aware of it but I have had no luck at all actually getting the problem fixed. Toyota replaced? 1 injector and the noise stopped. 3 weeks later, the noise is back. Still waiting for Black Toyota or Toyota to find a solution. POSTED BY: ROD ENNOR - GLEN INNES, NSW 1/10/2007 ========== REPLY ========== I have a 2007 Prado with (I believe) the same 3.0L D-4D engine. Living in the Southern Highlands, I started noticing this in the mornings. I certainly thought the valve lifters were coming away. After about 90 seconds the engine would come back to its normal quiet self. For the 15,000 km service I left it with the dealer overnight. They confirmed the noise, but said it was the normal function of the common rail diesel engine. Basically th | ||