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| COMPLAINTS
CORNER |
complaints.motorsm.com |
| "Complaints Corner" provides an online billboard to publicize problems or complaints about your car or poor after-sales support from dealerships and manufacturers. Good news about exceptional customer service etc. will also be published. N.B. MotorSM is not responsible nor endorse views expressed by contributors. | |
| JULY 2007 - COMPLAINTS CORNER 2007: 11/07 10/07 9/07 8/07 7/07 6/06 5/07 4/07 3/07 2/07 1/07 2006 |
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NISSAN PATROL 2001: RE: BLOWN MOTORS AND TURBOS *REPLY* |
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ISSUE: |
I have a Patrol 2001 model. Has had 2 engines and 3 turbos and has 197000km. It is a 30di motor, will never buy one again. |
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| POSTED BY: BRADLEY BROWN - DURBAN, SOUTH AFRICA, 25/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "blown motors and turbos" POSTED BY: DANIEL SCHOENFELD - MANDURAH, WA 13/04/2007 ========== REPLY ========== Hi just read your problem. I have a Patrol and my turbo has just gone for the second time at 71000 miles, apparantely there is a problem with the hosing. POSTED BY: S REES - OXFORD, UNITED KINGDOM 8/05/2007 ========== REPLY ========== Contact the president of the Nissan Motor Company in Japan. I'm sure you will get a reply. POSTED BY: MARK KURAN - MELBOURNE, VIC 25/7/2007 |
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MAZDA 3 2006: RE: MAZDA 3 *REPLY* |
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ISSUE: |
I've had the same result from my 2006 Mazda 6 Classic, 13,000 km and still great nick. A pleasure after some of the regular diff and brake rotor problems with my previous BA XR6T (Great to drive though). |
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| POSTED BY: J KELLY - MELBOURNE, VIC - AUS, 25/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "MAZDA 3 2006: MAZDA 3 - I thought I would post some good news: I bought a new Mazda3 six months ago, and has clocked up 6,500kms. To this day we have had not one problem with the vehicle. I will update this posting as time goes on, especially if something goes wrong with the car. Regards, Michael Moore" POSTED BY: MICHAEL MOORE - NOOSAVILLE, ACT 4/04/2007 |
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NISSAN PATROL 2002: RE: GU PATROL 4.8L PETROL/GAS - COMPUTER GOING NUTS *REPLY* |
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ISSUE: |
Hi Danny, still having trouble with my dashboard. |
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| POSTED BY: JOHN BOSUA - BELGRAVE, VIC - AUS, 24/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "Hi my patrol GU 4.8L has been converted to gas/petrol. The problem started when I had a engine light appear on my dash. Doing the right thing I took the car to my local Nissan dealer for a service and to check out the error. He said that it was an oxygen sensor error but the sensors had just been replaced in my last service. He told me he had reset the error on the computer and all was ok. I drove the car home, turned it off and the next time I drove the car I noticed that the time and trip meter had been reset for the next day. Every time I drove the car the same would happen. I phoned them up and he said to take it back to him in the morning. The next morning I got in the car I had lost all gauges and the odometer had a reading 0f 999999. I took it back and he said there was nothing he could do. I have blown a dash cluster or something we can't do anything as we don't know what the problem is. I then took the car to an auto electrician who had a look and said he can't fix it either. He said he thinks the computer had **** itself. I have noticed that my cruise is not working and now my air conditioner seems to be stuck on. I don't know what to do or where to turn. How much is a computer? would this fix the problem? Help me please!" POSTED BY: DANNY SIMS - MELBOURNE, VIC 11/07/2007 ========== REPLY ========== Hi Danny I sent you a reply and some data base error message came up when I tried to send it. So just to let you know I am having the same trouble / gas converted GU 4.8 Patrol dash computer stuffed and no one can fix it. Let me know if you get this thanks." POSTED BY: JOHN BOSUA - BELGRAVE, VIC 14/07/2007 ========== REPLY ========== Hi John thanks for your reply. I am sorry to hear you also are having this weird problem. What have your steps been to try to rectify this? POSTED BY: DANNY SIMS - MELBOURNE, VIC 17/07/2007 |
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KIA CARNIVAL LS 2000: CLASS ACTION - YES *COMPLAINT* |
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ISSUE: |
I also bought a Kia Carnival last year in Jan with 75000 on the clock. Less than 15 months later it is back at Paul Wakeling motors in Campbelltown where it has been now for 4 months. This is after a replacement radiator, fuel system, electrical system all of which were blamed for the overheating and surging. |
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| POSTED BY: AINSLEE BURGESS - NARELLAN, NSW - AUS, 23/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "KIA CARNIVAL LS 2002: ANYBODY INTERESTED IN A CLASS ACTION? - Same deal as everybody else here! 2002 model had it since new, 58,000ks. The car comes out of lease in 3 weeks, and has now completely expired, oil in water, head gasket gone, wet sleeves ...etc etc. You've all heard the story (7800 times) Spoke to Kia "customer service" initially we got the "I don't know what you're talking about" response. We highlighted the many articles where Kia admitted fault, highlighted the many comments by Kia spokespeople where they assured the journo that it was under control, they would fix it, they would offer a loan car etc. and the conversation turned very adversarial. If we were the only people who had this problem, I would just consider ourselves unlucky, and try to get through the enormous pain and cost. At last count however, over 7800 cars had been identified, which I believe is more than 2/3 the number sold in that period. So it's fair to say, there is no denying that this car has a significant design flaw, a flaw which was known when we purchased the car new, and yet nothing was done about it. What little I know about the law suggests to me that this contravenes Trade Practices Act. And if there's no recourse through that, or the various State Fair Trading bodies, then I'm happy to band together with the other 7800 to establish a civil class action suit. In the short term however, if anyone is in Sydney, and is stuck with a Kia Carnival with this problem, I'm happy to hear from you. I have the intention of getting as many of these long suffering folks together as possible, and we'll all get our cars towed to Homebush, dumped out the front, with big signs in the window, pointing out to the public how utterly pathetic this whole situation is. I think if we can organize it well enough (that is more than around 20 at the same time), then we should get some press. Make it 100 and we'll get plenty. I'll be leaving my Carnival there anyway, as I've got no use for it. If I get it fixed, it will owe me $24k with the payout. Obvious Issue, Obvious Flaw, Obviously A Fundamental Problem, Not So Obvious A Solution. Enough is enough, the arrogance of this Korean company to believe that if they close their eyes, we Australians will all go away, just astounds me." POSTED BY: PAUL WILCOX - SYDNEY, NSW 1 JUL 2007 ========== REPLY ========== It appears that Kia has engine problems all around. We have just had our vehicle diagnosed with a melted piston and engine damage due to an injector problem, of which Kia may not cover as our warranty has Just expired. Email me and we'll happily put our names on that list. POSTED BY: KEN CARCAS - KOONAWARRA, NSW 19/8/2007 |
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KIA CARNIVAL 2002: RE: KIA CARNIVAL: ANYBODY INTERESTED IN A CLASS ACTION? *REPLY* |
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ISSUE: |
I bought the car second hand last year it's got 118749 km on the clock now, and on Thursday, I had the same problem with my Kia. Oil in the cooling System. |
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| POSTED BY: HANS - PERTH, WA - AUS, 23/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "Same deal as everybody else here! 2002 model had it since new, 58,000ks. The car comes out of lease in 3 weeks, and has now completely expired, oil in water, head gasket gone, wet sleeves ...etc etc. You've all heard the story (7800 times) Spoke to Kia "customer service" initially we got the "I don't know what you're talking about" response. We highlighted the many articles where Kia admitted fault, highlighted the many comments by Kia spokespeople where they assured the journo that it was under control, they would fix it, they would offer a loan car etc. and the conversation turned very adversarial. If we were the only people who had this problem, I would just consider ourselves unlucky, and try to get through the enormous pain and cost. At last count however, over 7800 cars had been identified, which I believe is more than 2/3 the number sold in that period. So it's fair to say, there is no denying that this car has a significant design flaw, a flaw which was known when we purchased the car new, and yet nothing was done about it. What little I know about the law suggests to me that this contravenes Trade Practices Act. And if there's no recourse through that, or the various State Fair Trading bodies, then I'm happy to band together with the other 7800 to establish a civil class action suit. In the short term however, if anyone is in Sydney, and is stuck with a Kia Carnival with this problem, I'm happy to hear from you. I have the intention of getting as many of these long suffering folks together as possible, and we'll all get our cars towed to Homebush, dumped out the front, with big signs in the window, pointing out to the public how utterly pathetic this whole situation is. I think if we can organize it well enough (that is more than around 20 at the same time), then we should get some press. Make it 100 and we'll get plenty. I'll be leaving my Carnival there anyway, as I've got no use for it. If I get it fixed, it will owe me $24k with the payout. Obvious Issue, Obvious Flaw, Obviously A Fundamental Problem, Not So Obvious A Solution. Enough is enough, the arrogance of this Korean company to believe that if they close their eyes, we Australians will all go away, just astounds me." POSTED BY: PAUL WILCOX - SYDNEY, NSW 1/07/2007 ========== REPLY ========== My Kia built June 2002 has done 104000 km and blew up with the same problem. It took the Kia dealer in Kalgoorlie 2 and a half weeks to diagnose the problem. It stinks. It is a known flaw. I asked Kia to give me an engine at trade discount but they keep on saying that I should take it to a Kia dealer and then they will look at service record and all to decide if they find it in there heart to contribute." POSTED BY: EBEN COETZEE - PERTH, WA 20/07/2007 |
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KIA SEPHIA 0: I HAVE CRIED A RIVER OF TEARS *COMPLAINT* |
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ISSUE: |
I bought a Kia Sephia and little did I know the troubles I would have: |
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| POSTED BY: CHARLETTE WHALEY - NEW YORK, USA, 22/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Any chance of a copy of your paperwork from Kia that lists the problems with your Kia ... we are facing an expensive problem with our Kia and a class action may begin here in Australia. Thanks in advance. POSTED BY: KEN CARCAS - KOONAWARRA, NSW 19/8/2007 |
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HOLDEN VECTRA 2000: RADIO *FEEDBACK WANTED* |
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ISSUE: |
Our 2000 model Vectra, has just developed a problem with the radio. If you have the radio at normal listening volume and turn the car off. When you start the car the next morning, the radio comes on at full volume and blows your ear drums out! This happens most days, but not all the time. |
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| POSTED BY: PAUL STEWART - SYDNEY, NSW - AUS, 22/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Hey, Welcome to the club! Cripes its gives you a fright doesn't it. My 2000 Vectra is doing exactly the same thing. I am trying to get in the habit of turning the radio off when I get out of the car and carefully turning it on after having turned the volume down as far as possible before pushing the button on when getting in the car. And as you say the problem isn't there some days. Also the light behind the radio and section below doesn't work but every now and then for no rhyme or reason it comes on then goes off again. Don't have any clues as to what is happening though so if you find out I would love to know. Also do you have a problem with the engine dying when under pressure e.g. going up a steep hill (in the shopping centre ramp is especially scarey). I thought it was just when the fuel level was low but it seems to be happening when it has 20 litres showing on the fuel dial now. Regards Jan POSTED BY: JAN MULLANE - SYDNEY, NSW - AUS 3 AUG 2007 ========== REPLY ========== Yes I have the same problem - happens in winter and Ballarat is cold so it's a daily occurrence. Just one more thing I hate about this 2000 Vectra. No solutions - sorry. POSTED BY: ANGELA QUINN - BALLARAT, VIC - AUS 11 JAN 2008 ========== REPLY ========== I have a 2000 SB Barina with a Blaupunkt 420 radio/cassette player and I have the same issue. The display is located on top of the dashboard. My volume also comes on at full bore, usually after the car hasn't been used for a while (overnight). If I turn the volume control down (any amount) the volume drops to inaudible. Turning it up makes it go full bore again, so I turn it down once more and then it starts to work fine. I've had the car since 2005 and it seems to do it more in winter. I was going to replace it but then what would the display do. It would appear somebody else has the same issue: caraudio.manualsonline.com/ex/thread/view/idThread/6498 POSTED BY: RICHARD COPELAND - BURPENGARY, QLD 6 JUN 2008 ========== REPLY ========== Hey there, I can join the club too! I recently (nearly 2 months ago) bought a 2001 Holden Barina XC, 3 door, from a car yard. For a week or so it was fine, then, the same as you Richard, I’d turn the car on in the morning and be blasted by loud music, have to turn it down - then it wouldn't go down any further, then when you turn it up it blasted again and then was fine ! This went on for a few weeks and couldn't handle it any longer. I took my car to an audio specialist, Newcastle Prosound - they had a look at it for me and originally thought it may be the steering wheel controls getting stuck - so they unwired those, unfortunately it continued to happen. They ended up telling me this is a common problem with Holdens. The solution: you have to get a new stereo/head unit! While it can be costly it'll save you blowing your speakers! (Mine started to crackle from the full bore hits) I ended up buying a nice little Kenwood unit - no more loud bursts! I still find myself bracing myself for the loud noise though! It's unfortunate but you might want to look at getting a new one installed - you can get some for under $200 and installation is usually around $80. In answer to your question about the display up the top - It still provides the date and time and temperature as per usual - the only difference is the radio station/cd track # will appear on the new head unit. Good luck! POSTED BY: LOREN - NEWCASTLE, NSW - AUS 26 JUN 2008 ========== REPLY ========== In some ways I'm glad it's not just me but no-one seems to be able to offer a solution. Mine does it on Winter mornings and it doesn't matter if the radio is off overnight. Then once it is a bearable level the next morning the first time I try to adjust the volume it screams into top level again. Grrrr. POSTED BY: KATHY MCRAE - SPRINGFIELD, QLD - AUS 15 MAY 2009 |
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HOLDEN BARINA 2005: RE: STALLING PROBLEM *REPLY* |
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ISSUE: |
We have a 2002 Holden Barina with similar probs. The car was stalling and also at times lurching. We took it to the service centre and they said it was probably EGR valve but couldn't be sure because no diagnostic code coming up. We had it fixed at cost of $800. |
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| POSTED BY: A STEPHEN - WELLINGTON , NEW ZEALAND, 22/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "HOLDEN BARINA SB 1998: STALLING PROBLEM - My Internet research of complaint sites indicates issue of engine stalling when slowing. Problem worsens @ 150000km. Speedo failure also occurs. Does any one know if these symptoms are related and what the heck is causing it? GMH dealer Southgate Holden SA claim they have never heard of the problem nor can they diagnose it. With so many similar web blogs of this issue I can't imagine why Holden can't diagnose it? Any info would be appreciated." POSTED BY: J EWERS - ADELAIDE, SA 21/03/2007 ========== REPLY ========== I own a 94 SB Barina since new (manual, 250 000kms). I'm not sure how different these models are however my car certainly wants to stall at times when slowing down. It has actually stalled only a few times but often instead gives the shudder of a rough-running engine. This has happened for as long as I care to remember. Also noted since way back is a bit of a flat spot half way down as you depress the accelerator. This flat spot has become more pronounced recently sometimes now making a standing start very difficult. The problem has been traced to the fuel pump - a few taps with mallet and all the problems I've mentioned here go away for a bit. Needless to say I am about to install a new one. " POSTED BY: S STRUMMOLISER - MELBOURNE, VIC 1/04/2007 ========== REPLY ========== Have just finished a long search for a similar problem in a 2002 Barina. The fault was intermittent but had occurred at the same spot several times. It got to the point where my daughter would drive down that particular piece of road. The control unit on the side of the engine has been replaced ($1190 with labour). Hopefully that is the problem fixed. I had a similar problem with a VN commodore years ago. POSTED BY: DOUG WALKER - NORTH CURL CURL, NSW 19/05/2007 ========== REPLY ========== I bought a brand new Holden Barina in 2005, and to this date, 1/06/2007 I have had many problems with it. I have done just over 15,000 kms on it and the problems are ongoing. It runs as sick as, has no power, I have had the services done and had the problem "fixed" at another dealership. I was told by them that it was the fuel filter which they replaced at MY cost even though I have a 3 yr warranty on the car. The problems are still ongoing. The emission light remains on and or always flickers. To this day I am still trying to get Holden to repair or exchange the car and so far nothing is done to correct these problems. I am ready to fight my case (again) as this should not happen with a brand new car. I bought the car outright in Brisbane. I wonder if anyone else has this problem as it is getting to the point where I cannot drive it as it is to dangerous to drive. POSTED BY: CAROL B - TOOWOOMBA, QLD 1/06/2007 ========== REPLY ========== The XC Barina with the Z14XE engine had two causes for engine stalling that I know of off hand. The most common was carbon build up in the throttle body which restricts airflow when the throttle valve is in the idle position. This problem is easy to fix by cleaning the throttle body with a commercially available aerosol throttle boby cleaner. However this cause would be unlikely at 15,000 km. The other possible cause is a faulty Exhaust Gas Recirculation (EGR) Valve. A faulty EGR will also set a Diagnostic Trouble Code (DTC) in the Engine Control Unit. Have this checked out by a Holden Dealer. They can check for DTCs and should be able to diagnose the problem. The EGR, if faulty, will be covered by the normal Holden warranty. A throttle body clean, if required, will be at your expense. POSTED BY: P MARTINOLI - HAWKESBURY, NSW 4/06/2007 |
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FORD FALCON BA FUTURA 2003: I'M CONCERNED *GOOD NEWS* |
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ISSUE: |
I've owned my BA for about two years and am rapped. Have had no problems and still feels tight as a drum. The bonnet release issue is a concern as is the service length. I've been doing mine every 15K but I'm told by on old Ford buddy that it should be 5K (small print in the manual classifies city driving as heavy duty = 5K). Check you manual. |
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| POSTED BY: STEVE ELLIOTT - PERTH, WA - AUS, 21/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Hi Steve. As with any vehicle short trips or low mileage are considered as severe/unusual driving conditions. To quote the handbook. Severe conditions generally are: driving less than 10,000km in 12 months, temperatures below 5 degrees C and most trips below 10km, towing heavy trailer or a caravan or high roof racks, excessive/prolonged idling, driving in dusty/sandy conditions. My primary vehicle has travelled over 220,000km without problems. My addage is a clean car/motor is a happy car/motor. It will repay you with as good a treatment as you give it. So good to hear of a happy customer. Onya Steve. POSTED BY: L DAVIS - BOMADERRY, NSW 22/7/2007 |
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JEEP CHEROKEE SPORT 2004: IGNITION KEY WON'T RELEASE *FEEDBACK WANTED* |
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ISSUE: |
Has anyone advice for the following intermittent problem that happens about every third or fourth time of switching off the engine? The ignition key can't be removed. Various actions have (sometimes) worked while turning the key: pushing the automatic gear level hard into Park, re-starting engine. I've sprayed WD40 into the barrel and that seemed to rectify the problem for a couple of days. A mechanic thinks it is because we are turning the key too far back into the "accessories" but we've carefully tested that theory (incorrect). |
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| POSTED BY: JOHN ROSS - PERTH, WA - AUS, 21/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Have you tried a graphite based lube? Steve POSTED BY: STEVE - PERTH, WA 21/7/2007 ========== REPLY ========== Find a locksmith that knows something about automotive locks. Let them service it and should be fine unless its totally worn out. It should be heaps cheaper than what a mechanic will charge. Good Luck. Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC 21/7/2007 ========== REPLY ========== Hello Steve: it's not a sticking problem - more mechanical. I rang JEEP and they suspect it might be an electrical problem (solenoid) so I'm looking at that. Thanks for the suggestion. POSTED BY: JOHN - PERTH, WA 26/7/2007 ========== REPLY ========== Thanks Mark. See the response for Steve. POSTED BY: JOHN - PERTH, WA 26/7/2007 ========== REPLY ========== I own a Cherokee and know what you guys are going through. The gear stick has a cable sometimes it doesn’t lock up and the ignition key doesn’t come out. The simple thing is just change the cable which is way cheaper than ignition switch or just shift the gear stick up and down. Hope it solves your problem. POSTED BY: CRUISE - KUWAIT, KUWAIT 26/7/2008 |
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HOLDEN HR PREMIER 1967: NEW CARS ARE **** *ADVICE* |
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ISSUE: |
Thought it was time for a trip, got the HR Premier outa the shed. Only been sitting 5 years, checked oil, brakes etc, flushed engine and radiator. Gold coast to Hervy bay and back. Nno problem, about 27 mpg, at speed limits. I don't think I need a new Kia. |
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| POSTED BY: ALAN SMITH - GOLD COAST, QLD - AUS, 21/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Good onya mate! I just took my HR for a spin yesterday whilst I had to get some spare parts to fix my wife's Vectra. Haven't taken it for spin in months and the amount of people wanting to come up and have a chat about it was amazing. Even a bloke in an XD Falcon wanted to have a nag. I certainly won't be buying a Kia or anything like that! POSTED BY: PAUL G STEWART - ALLAWAH, NSW 22/7/2007 |
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VOLKSWAGEN GOLF 2.0 TDI COMFORTLINE 2007: BULB FAULT LIGHT IN TACHO CLUSTER *FEEDBACK WANTED* |
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ISSUE: |
As soon as I connect the trailer lights to the car via the adaptor (a device not used on any of my previous cars!) a light signifying there is a bulb fault comes on. There isn't, they all work as they should, and have done so for some time on my previous car. |
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| POSTED BY: DARREN WALKER - BRISBANE, QLD - AUS, 21/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== I think that you need to confirm that you have the genuine item fitted to your car. Not so much the actual tow bar but the wiring plug and loom and then if it is the genuine item, you'll need to have it checked that it has been wired correctly. Modern cars that have globe failure warning systems are very sensitive to additional wiring and having the correct globes, type and wattage. The problem could be your trailer too. If you can check it on another trailer, that would rule that problem out. Also speak to local (Australian) tow bar manufacturers such as Hayman Reece and see if they have had any problems with your type of car. Good Luck, Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC 21/7/2007 ========== REPLY ========== Dear Darren, I have encountered a similar problem when I worked at a Volvo Workshop. The Volvos had a device called a Bulb Failure Warning Sensor, and it would trigger the warning lamp if it detected an imbalance in current flow between the left and right hand lamps (i.e. a blown RH side brake lamp would have no current flow and the LH side would, it was so sensitive it would even detect bulbs that were about to fail and also detect cheaper Asian bulbs compared to original German ones). To correctly wire a tow bar up you would have to pull out all the carpet and trim and run the wiring loom up under the dash and wire it in before the sensor. That way the extra current running the trailer lamps would not affect the sensor. If a lazy technician wired it to the wiring loom at the rear lamps, as soon as you hooked up the trailer the BFWS would detect the imbalance in current and trigger the warning lamp. It may be that your vehicle has a similar system and it was wired incorrectly. POSTED BY: GEOFF - BUNBURY, WA 28/7/2007 |
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KIA CARNIVAL 2002: RE: KIA CARNIVAL: ANYBODY INTERESTED IN A CLASS ACTION? *REPLY* |
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ISSUE: |
My Kia built June 2002 has done 104000 km and blew up with the same problem. It took the Kia dealer in Kalgoorlie 2 and a half weeks to diagnose the problem. It stinks. It is a known flaw. |
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| POSTED BY: EBEN COETZEE - PERTH, WA - AUS, 20/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "Same deal as everybody else here! 2002 model had it since new, 58,000ks. The car comes out of lease in 3 weeks, and has now completely expired, oil in water, head gasket gone, wet sleeves ...etc etc. You've all heard the story (7800 times) Spoke to Kia "customer service" initially we got the "I don't know what you're talking about" response. We highlighted the many articles where Kia admitted fault, highlighted the many comments by Kia spokespeople where they assured the journo that it was under control, they would fix it, they would offer a loan car etc. and the conversation turned very adversarial. If we were the only people who had this problem, I would just consider ourselves unlucky, and try to get through the enormous pain and cost. At last count however, over 7800 cars had been identified, which I believe is more than 2/3 the number sold in that period. So it's fair to say, there is no denying that this car has a significant design flaw, a flaw which was known when we purchased the car new, and yet nothing was done about it. What little I know about the law suggests to me that this contravenes Trade Practices Act. And if there's no recourse through that, or the various State Fair Trading bodies, then I'm happy to band together with the other 7800 to establish a civil class action suit. In the short term however, if anyone is in Sydney, and is stuck with a Kia Carnival with this problem, I'm happy to hear from you. I have the intention of getting as many of these long suffering folks together as possible, and we'll all get our cars towed to Homebush, dumped out the front, with big signs in the window, pointing out to the public how utterly pathetic this whole situation is. I think if we can organize it well enough (that is more than around 20 at the same time), then we should get some press. Make it 100 and we'll get plenty. I'll be leaving my Carnival there anyway, as I've got no use for it. If I get it fixed, it will owe me $24k with the payout. Obvious Issue, Obvious Flaw, Obviously A Fundamental Problem, Not So Obvious A Solution. Enough is enough, the arrogance of this Korean company to believe that if they close their eyes, we Australians will all go away, just astounds me." POSTED BY: PAUL WILCOX - SYDNEY, NSW 1/07/2007 ========== REPLY ========== I bought the car second hand last year it's got 118749 km on the clock now, and on Thursday, I had the same problem with my Kia. Oil in the cooling System. After ringing a few Kia mobs in Perth, I was told that that was a problem with Kia's built between 1999 and 2002. Kia never issued a press release or recalls for the cars since they didn't class the failure of a head gasket as important or how they put it critical enough to warrant a recall. I am trying to get something done by writing letters to the car dealer, MTWA, and Kia. POSTED BY: HANS - PERTH, WA 23/7/2007 |
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HOLDEN JACKAROO 1998: RE: HOLDEN JACKAROO 1998: JACKAROO WILL NOT START *REPLY* |
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ISSUE: |
It is most important that the oil put into your car is 5W30 grade. Or (0w-30 for cold areas). If it is any thicker the car will be hard to start. As a general rule most service centers will put in a 20w-50 into your car. Ask the service people what grade oil they used. |
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| POSTED BY: WILLIAM - BACCHUS MARSH, VIC - AUS, 20/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "HOLDEN JACKAROO 1998: JACKAROO WILL NOT START - I have had my 1998 Jackaroo for 6 months (bought off a Dealer) everything was going fine up until 3 weeks ago after a 6 months service the vehicle will not start. I had the NRMA out to try and start it but they couldn't. The Jackaroo will turn over but will not fire. I took it back to the service dept and after 1 week they could not find (or fix) the problem. The computer was tested and came up fine and they had put the right oil in (as this is all they did for the service?). I now have a Holden Jackaroo sitting on my front lawn unable to start. Glow plugs are o.k., 2006 Injectors had been replaced, (as of recall '06') The correct oil has been added, '07' Oil pick up rings replaced '06' I am upset as I had paid a substantial amount of money for the vehicle as it is in very good condition and ran fine when test driving, however six months down the track it no longer goes, nobody seems to know why? And I am left paying off a vehicle I can't drive. If anybody has had a problem like this or knows what the problem may be to get fixed I would be very grateful. Thanks Phil" POSTED BY: PHIL UNSWORTH - CANBERRA, ACT 15/07/2007 ========== REPLY ========== I suggest you phone Holden's Customer Assistance Centre on 1800 033 349. They should be able to liaise between yourself and the dealer to get your problem fixed ASAP. Maybe you need to try the other dealer in Canberra if you are unhappy with your current dealer's technical ability to fix your problem? POSTED BY: JT - GOULBURN, NSW 17/7/2007 |
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HOLDEN ZAFIRA 2004: RE: HOLDEN ZAFIRA 2004: ENGINE OIL PROBLEMS *FEEDBACK WANTED* |
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ISSUE: |
We also have a Holden Zafira and the timing chain has broken. It broke 2 years ago at about 45,000 km. |
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| POSTED BY: ROBERT FERGUSON - SYDNEY, NSW - AUS, 19/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "I have similar problems with my Zafira as a previous poster. I took my Zafira into Toowoomba Holden for a service. It took 6 days to get a booking and during that time it developed a noise. At the time of booking I asked if I could get a loan car. I was told I could get one for $35.00 per day plus fuel. When I arrived I was told that it would in fact be $38.50 per day plus 22cents per kilometre. (Considerably more than fuel costs) I made them aware of the fact that the engine had developed a noise since I booked it in for service and asked that that be checked before anything else was done. After 2 phone calls to the dealership I was told that they would like to keep my car overnight as they wanted to check the noise from a cold start. I asked whether this would be covered under warranty and we established that the car was almost 18 months and more than 50,000k's within its warranty period. I received a phone call the following day to say the bearings have gone in the engine and the repair bill will be in the thousands. The repair would not be under warranty as I was late for the scheduled service. I went to pick up the car with the intention of challenging that with the Holden warranty service rather than the local agent. When I went in I was presented with a quote for $13,000 to repair the engine and a bill for the service. To make matters worse I also got a bill for the service. After a complaint from me they reduced the account to about $320.00 including the hire car. I still argued that it is silly to spend that sort of money servicing an engine that needs $13000 worth of repairs. They claimed that the service was necessary to diagnose the engine. I'm not sure how changing the battery in my remote and several other things on the list helped the diagnosis. I agreed to pay $100 for the cost of the oil necessary for diagnosis and the hire car. Bottom line is I have a Zafira with 45,000 k's on the clock with engine bearings gone and needing $13,000 worth of repairs. Even with the service being overdue, how does an engine with 45,000k's on the clock have such serious problems? It has had no warning lights come on and has not been without oil or water." POSTED BY: GERALDINE KAMPEN - TOOWOOMBA, QLD 4/05/2007 ========== RELATED POSTING ========== "HOLDEN ZAFIRA 2004: OIL WARNING LAMP DOES NOT WORK - Has anyone had an experience with the Astra 2.2l engine and the oil warning lamp not working? My car was on 22000 km after its last service (yes I admit it was overdue) and the timing chain tensioner seized allowing the chain to jump and the engine destroy itself. Holden said the problem was lack of oil to the oil pressured tensioner. Although I understand the engine might have consumed 2.2l of its 4l, the dealer only found 1 litre in the sump (3l missing?) and no sign of any leak. Furthermore the oil warning lamp never came and Holden could not demonstrate it working (not just the test at startup) and it didn't work even after the engine had destroyed itself. They refused warranty and claiming final checks are the once a week manual oil they expect everyone to do. Evidently there is no reason to assume the oil warning lamp actually works. This cost me $6000 for the replacement engine. As an aside 2 weeks later the drive shaft came apart due to incorrect assembly of a cir-clip (or faulty clip) and another 2 weeks later the starter motor burnt out whilst driving along, killing the electrics, cutting the engine and nearly torching the car. All I can assume from this is that the error diagnostics in this car do not work or there is some sort of defect with the oil system. " POSTED BY: N DOBSON-KEEFFE - ADELAIDE, SA 20/02/2007 ========== REPLY ========== People. NEW VEHICLES WILL USE OIL! Up to 1/2 liter per 1000km is acceptable. That means if your sump holds 5 liters then it will be empty in 10,000km. Oil pressure lights only come on at very low pressure. If the oil level is low the light will often flash on when cornering or braking, depending where the pick up is located in the sump. People you must check your engine oil, if you let it run low and damage the engine then that's your problem. If you have ever looked under the hood of a modern vehicle you will see several items coloured bright yellow. These items should be checked weekly. The oil dipstick is Yellow for that reason. Items coloured Red are to be checked on a less regular basis. POSTED BY: HARRY BELL - NEWCASTLE, NSW 5/6/2007 |
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HONDA ACCORD 2005: HONDA ACCORD V6L 2005 – UPDATE *COMPLAINT* |
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ISSUE: |
Honda Accord V6L 2005 – Update. |
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| POSTED BY: TED KROL - BRISBANE, QLD - AUS, 19/07/2007 PROVIDE FEEDBACK | ||
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========== ORIGINAL POSTING ========== "I totally agree with their point of view having purchased a Thailand sourced Honda Accord. The car has been a disappointment from day one. The fit and finish is pathetic. The selling dealer informed me the faults were acceptable - end of story and go away. Another more honest dealer informed me that they could not fix the faults without modifying the car. Virtually every fault which needs to be rectified requires the body to be modified to make ill fitting components work - so much for Honda quality. It is very disappointing when you rely on a manufacturer to build quality cars - especially one which has a solid reputation only to be left with a lemon. Honda is relying on its past reputation to sell poor quality cars in the present to the unsuspecting public. Honda, at every level still maintains the allusion that you the customer are purchasing a premium Japanese brand. Considering I have been waiting patiently for TWO YEARS for satisfactory outcomes indicates nothing could be further from the truth. For example, the response received from the two 'new car surveys' - total silence. I have sent Honda Australia a comprehensive history of my problems including photographic evidence to support my view. I will keep you posted." POSTED BY: TED KROL - BRISBANE, QLD 25/03/2007 ========== REPLY ========== Sorry to read about your 2006 V6 Accord mate. I thought they were good cars too. I bought a used 2000 V6 Accord with 90K, its now done 122K and it needs a new transmission (estimated cost is $5,100). My other car, a 95 EF Falcon has done 270K and drives like a dream. Never buying a Honda again. POSTED BY: GARY DAHL - PERTH, WA 6/11/2007 |
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KIA CARNIVAL LS 2003: BLOWN ENGINE AT 90,000KM *FEEDBACK WANTED* |
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ISSUE: |
I wish I had found this page before buying my 2003 KIA Carnival. I thought I had done my research about the KIA and was told by Every dealer that the problems that had been with the head gaskets blowing had well and truly been fixed and that no problems had occured since 2002. So on that I bought a 2003 model second hand (private sale) in October 2006, had it looked over thouroughly top to bottom was assured there was absolutely no evidence of any troubles with the head gasket. I serviced it reguarly and nothing was picked up. |
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| POSTED BY: SIMONE RYAN - CANBERRA, ACT - AUS, 18/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== It is very clear that the nightmare of Kia carnival 2003 strikes everywhere. Just recently I purchased second hand car, it is doing fine at first months of driving and then suddenly my car engine stop and stall after two days from engine tune up and oil change. I towed to the service center to know that engine was overheating and unfortunately damage the crankshaft including bearing, gasket heads, water pumps etc ... I working in oilfield (remote area) everyday need to travel outskirt of the city. I thought that I save a lot for this family van. If a have a change to dispose this car, I will do it than giving me a lot of headache. Kia Dealership helps nothing to solve the problem. POSTED BY: ROB - RUWAIS, ABU DHABI UAE 19/8/2007 ========== REPLY ========== There is a post within this area of a gentleman who is attempting to get a class action against Kia ... check out the site ... you're looking for POSTED BY: PAUL WILCOX - SYDNEY, NSW 1/07/2007 ... may help. POSTED BY: KEN CARCAS - KOONAWARRA, NSW 19/8/2007 |
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NISSAN NAVARA 0: CAM TENSIONER FAILED *FEEDBACK WANTED* |
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ISSUE: |
cam tensioner failed |
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| POSTED BY: MARTIN GARDINER - IRELAND, INTERNATIONAL, 16/07/2007 PROVIDE FEEDBACK | ||
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KIA RIO 2004: TIMING BELT FAILURE AT 71,000KM & KIA WILL ONLY PAY FOR PARTS *FEEDBACK WANTED* |
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ISSUE: |
I bought the KIA Rio in March 2004, my warranty ran out on 26 March 2007. On 2 July 2007 after only 71,000km the timing belt failed and bent two valves thus requiring an engine rebuild. |
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| POSTED BY: JULIA FELTON - CANBERRA, ACT - AUS, 16/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Julia, Sorry to hear about your car troubles. You say KIA said the timing belt was faulty. If that is the case, then the belt wasn't designed for its intended purpose, which is to last 90,000kms. See if the ACCC can help you. KIA should be fixing the car for you at no cost. Good Luck, Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC - AUS 17 JUL 2007 ========== REPLY ========== If you have a good service history and the vehicle has not been used in adverse condition I would Contact Kia Australia Area Service Rep. And I am sure they will assist you. If the vehicle has not been near a dealer for service then what you have is about as good as you will get. It is not compulsory to go to dealers for service however if something goes wrong after the warranty has expired then it will go in your favour if the vehicle has been dealer serviced. POSTED BY: HARRY BELL - NEWCASTLE, NSW - AUS 26 JUL 2007 ========== REPLY ========== I bought a Kia Rio less that 1 month ago at 30,000 km that had been serviced regularly. It is a 2004 model and it just had a service so I do service my cars. My daughter was on her way to work 30 km away from home when about 20 km on her trip she said the car shuttered and stopped. I went down in my lunch hour to see what happened and had to tow it back to my local mechanic. We have discovered that the timing belt has failed. The car has only done 48,000 km and I think I have a case because of all the other people who have had the same complaint as us. POSTED BY: TREVOR - MANJIMUP, WA - AUS 18 OCT 2008 |
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SUBARU IMPREZA RS 2004: SECOND HAND 2004 RS IMPREZA OR NEW MAZDA 3 *FEEDBACK WANTED* |
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ISSUE: |
I am about to replace my VL Commodore and my choices are 2004 RS Impreza with 32,000 klm on clock (from a dealer with a good reputation), or a brand new Mazda 3 Neo. 3 yr used car warranty on Subaru vs. 4 year unlimited on Mazda. |
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| POSTED BY: COLLEEN MULLINS - MALENY, QLD - AUS, 15/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== I bought a new Mazda about six months ago and have just clocked up 10,000kms. To date there has been nothing wrong with the vehicle, and my only complaint about the vehicle is the road noise on some types of bitumen roads. If I had my time over again I would buy the Mazda 6, only for the extra room. Regards. POSTED BY: MIKE - NOOSA HEADS, QLD 16/7/2007 ========== REPLY ========== Hi, you can't go wrong with either, they are very good cars. They'd be on my list if I was looking. Mazda 3 is selling like hotcakes and Subaru is always good. Not that keen on Impreza styling but that's just my personal view. Mazda 3 should drive smoother than Subaru. I think older Subarus tended to have "clunky" manual transmission, so get an automatic if you can afford it. Subaru should be better on rough roads/wet roads etc. as it has all wheel drive. As for resale value, they should both retain very good value if you look after them. Good luck, let us know how your new car is going. POSTED BY: JOE - MELBOURNE, VIC 16/7/2007 ========== REPLY ========== Hi Colleen, Both the Mazda and Subaru are very good cars. Both are high quality built and both have good air-conditioners. As far as resale goes, there will be less Imprezas around but they are marketed to a smaller motoring market than the Mazda 3. Mazda have historically had excellent resale prices. As far as parts are concerned, Subaru are very expensive. Also check out the price of insurance for both vehicles. Many people complain about the road noise in the Mazda so test drive it before buying it. Hard to make a choice between the two but good luck. Maleny is such a cool town. Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC 17/7/2007 |
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FORD FOCUS CL HATCH 2007: CONCERNS THAT SEEM MINOR BUT COULD BECOME MAJOR IF FORD DON'T ADDRESS *COMPLAINT* |
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ISSUE: |
Recently purchased Ford Focus and just had 1st service. I contacted Ford customer service via internet survey for new car purchasers and mentioned my concerns. Clunking sound from gearbox when changing gears and car steering to the left. After the service my cars steering seemed to be fixed. Ford had changed the 2 front tyres from left to right and balanced them. However, I was told by someone at the Ford service centre that the clunking sound from the gearbox was a "normal Ford sound and nothing to worry about". |
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| POSTED BY: KARAN AVANT-SMITH - CALOUNDRA WEST, QLD - AUS, 15/07/2007 PROVIDE FEEDBACK | ||
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HOLDEN JACKAROO 1998: JACKAROO WILL NOT START *FEEDBACK WANTED* |
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ISSUE: |
I have had my 1998 Jackaroo for 6 months (bought off a Dealer) everything was going fine up until 3 weeks ago after a 6 months service the vehicle will not start. I had the NRMA out to try and start it but they couldn't. The Jackaroo will turn over but will not fire. I took it back to the service dept and after 1 week they could not find (or fix) the problem. The computer was tested and came up fine and they had put the right oil in (as this is all they did for the service?). I now have a Holden Jackaroo sitting on my front lawn unable to start. |
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| POSTED BY: PHIL UNSWORTH - CANBERRA, ACT - AUS, 15/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== I suggest you phone Holden's Customer Assistance Centre on 1800 033 349. They should be able to liaise between yourself and the dealer to get your problem fixed ASAP. Maybe you need to try the other dealer in Canberra if you are unhappy with your current dealer's technical ability to fix your problem? POSTED BY: JT - GOULBURN, NSW 17/7/2007 ========== REPLY ========== It is most important that the oil put into your car is 5W30 grade. Or (0w-30 for cold areas). If it is any thicker the car will be hard to start. As a general rule most service centers will put in a 20w-50 into your car. Ask the service people what grade oil they used. Your motor is a lot more technical than most. It uses 300 psi oil pressure to fire the electronic injectors, if the oil is too thick it can not build up the pressure fast enough to start cold. It runs 2 complete oil systems, one for the normal engine lubrication and one for the injector rail. I spent most of last week rebuilding the top end of one, so I am now pretty familiar with the workings of them. If they did put the wrong oil in (like most service centers do) it can take up to 4 or 5 flush outs with the correct oil to come back to normal. Let me know how you go. Also the map sensor port on the intake manifold does get blocked, worth a look at. Regards William POSTED BY: WILLIAM - BACCHUS MARSH, VIC 20/7/2007 ========== REPLY ========== Phil, I have just found this site so I do not know if you have fixed the problem of not able to start your Jackaroo. The fuel injection system is the same used by CAT there are some areas that need to be checked as the system is made up of two parts. 1. You have a low pressure fuel system that needs to supply about 30psi of fuel pressure, it has a electric fuel pump so check to make sure that the engine is getting fuel. 2. The engine has an oil system to produce the pressure needed to overcome combustion. So you need to check to see if you are getting oil to the injectors and at the right pressure. Have your dealer hook up the tech 2 and read the oil rail pressure as the engine is cranking. The only things that will stop it from starting due to low oil pressure is incorrect oil faults in the rail pressure sensor or the pressure regulator or an oil leak in the rail also broken oil pickup. Hope this information helps POSTED BY: LEE - BRISBANE, QLD 24/9/2007 ========== REPLY ========== Hey Phil, How did you go with your Jackaroo? Any luck? If not let me know and I will give you a few pointers on your problem. Thanks, Maksim POSTED BY: MAKSIM - MELBOURNE, VIC 12/10/2007 |
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NISSAN PATROL 3LTR 2004: ENGINE FAILURE AT 29000 KILOMETERS *COMPLAINT* |
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ISSUE: |
Hi, I own a 2004 Nissan Patrol 3ltr turbo diesel. To my bad luck at 29000 kilometers the injector pump gear gave way causing serious damage to the engine. When I rang the dealer & told him my Patrol is coming on the back of a tow truck they were shocked. I said something gave way either a cam or something. I had no compression I rebuild engines myself. I'm 50, I do it old school style. |
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| POSTED BY: KONSTANTINOS VAFIADIS - MELBOUNRE, VIC - AUS, 15/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Hi Konstantinos, the reason for the small brake lights in the bumper is due to Australian design rules and not a cost cutting exercise or K-Mart special as you call it. It actually costs Nissan more and in turn you, to have the smaller lights in the bumper. Because the spare tyre is mounted on the rear door of the car, you can't see both regular lights from side on. This is the same for all vehicles that have a spare mounted on the rear. CAUTION to you and anyone thinking of hooking up the larger tail lights. You MUST wire these from the brake switch directly. Otherwise you will blow the instrument panel. I worked for 6 months at a Nissan dealership in 2003 and saw a few of these. Check with your local dealer if unsure. Cheers, Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC 15/7/2007 ========== REPLY ========== Hi, read your report from July 2007. My son has a similar story. He bought a 2000 model with low mileage 3.5 years ago. The motor has just blown again for the second time for him. We found out also that this cars motor has already been rebuilt sometime before 60000 km. This time it can’t be rebuilt again. He has no warranty. POSTED BY: RHONDA JENKINSON - GLENBROOK, NSW 15/10/2007 |
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HOLDEN CREWMAN VZ STORM 2005: CREWMAN - BEAUT VEHICLE FOR THE FAMILY/WORK UTE *GOOD NEWS* |
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ISSUE: |
In 2005, I needed a family/work horse all in one, as I had just become a single parent. I am a mechanic and have operated my mechanical and servicing workshop for the last 15 years, successfully. I looked around at the 4 b's dual cabs and really felt it would not be effective to have a 4b around town so at the time I became aware of the Holden Crewman. I spoke to many people in the trade and not one could indicate to me any inherent problems that may have existed. So, being a Holden man all my driving life, I eventually bought a 05 VZ crewman Storm (came with the new alloytec V-6, 3.6 litre). |
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| POSTED BY: JOHN GIACCIO - BRISBANE, QLD - AUS, 14/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== Ad exactly how much did the Penrite oil company pay you to write this advert? As I service through my dealer after finding the private sector marking up about 35 percent over say, 25 for the dealer? As for dealerships I have a high quality oil used in my vehicle it’s called Castrol Magnatec, and my partners uses Elf from France (I have proof as I was given the drum seals, and saw the vehicles receiving the products). Used Penrite once in my Ford and found it caused oil starvation because dimwit privateer, couldn’t service customers in a brothel let alone service motor vehicles. Nor read the proper viscosity. Also Penrite is an inferior brand. Not widely known outside Australia. And warranty isn’t worth the print on the bottle, had to foot 6g bill on my BA. Also if some thing goes awry with your workmanship, the customer cannot go to another privateer and claim warranty can he? I think not! However I can as I was smart enough to realise if serviced by Holden / Ford etc in one state I can if visiting interstate and find some thing wrong, go to the local licensee of that manufacturer and sort it out from their offices. It’s good that you have no problems, but keep the self promotions out of what is an otherwise good forum. POSTED BY: JIM CORBIN - IPSWICH, QLD - AUS 4 OCT 2008 |
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NISSAN X-TRAIL ST 2004: CHASSIS PROBLEMS *FEEDBACK WANTED* |
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ISSUE: |
Our Nissan X-trail 2004 ST was bought new and came with a Nissan tow bar rated at 2000 kgs and 150 kgs tow ball weight. We tow a pop top van, gtm of 1480 kgs & tow ball weight of 150 kgs - as confirmed by a Hayman Reese installer when installing our 250 kgs weight distribution hitch. This combination improved the handling and braking by evening out the load on the wheels of the towing vehicle as it is supposed to do. |
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| POSTED BY: MALCOLM MCKENNA - CAPALABA, QLD - AUS, 14/07/2007 PROVIDE FEEDBACK | ||
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========== REPLY ========== If you are using a H/R towing package with the stabliser bars. And if you have been driving over undulating country (Out back Australia) this can put excessive vertical strain on the tow bar. I have seen them crack the A frame of the caravan as well as the vehicle chassis where the tow bar bolts on. POSTED BY: HARRY BELL - NEWCASTLE, NSW 23/7/2007 |
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