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"Complaints Corner" provides an online billboard to publicize problems or complaints about your car or poor after-sales support from dealerships and manufacturers. Good news about exceptional customer service etc. will also be published. N.B. MotorSM is not responsible nor endorse views expressed by contributors.
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JULY 2007 - COMPLAINTS CORNER     2007: 11/07 10/07 9/07 8/07 7/07 6/06 5/07 4/07 3/07 2/07 1/07    2006

FORD FALCON XR6 BA UTE 2003:  FORD SHOULD HELP - HAVE YOU HAD THIS PROBLEM    *FEEDBACK WANTED*

31/07/2007

ISSUE:
DIFFERENTIAL

I purchased my BA XR6 ute last November and it had 35000 kms on it and started a whining noise from the diff at around 40000kms. Ford will not help even though it has low kms and it’s a common problem. It is out of warranty but being a common prob you would think they would come to the party in some kinda way!

My father also had a BA XR6 2003 and the diff had to be rebuilt at around 50000kms. I have had the run around from Ford saying it’s not a common problem but all the service managers say it is and everyone I have spoken to with similar utes have had the problem.

I am trying to find out how many other people this has happened to so if it has happened to you or someone you know I would love to hear from you.

Cheers Tracey

POSTED BY: TRACEY BARNES - TUGGERANONG, ACT - AUS, 31/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Tracy, I've been through a similar experience with a Ford ZTEC. Brand new from the first week the problem started. My problem being much more serious than a faulty Diff. My Ford Zetec would lose all power to the drive train at anytime, without warning. The final straw was when my wife and 18 month old child nearly got killed going round a roundabout and a Semi coming on at a fair speed clipped the back of the ZTEC because the ZTEC decided to do its thing at that moment and lose power. A very lucky escape that still haunts me.

From day one of me reporting this problem I got the same as you, with your diff, and my car was in warranty. The local dealer would not take responsibility for it as it was a Ford headquarters problem. Ford headquarters didn’t have any 'authority ' over the Ford dealer to make him fix it or replace the car and so on back and forth for eight months going nowhere.

I emailed everyone from QLD Main Roads, QLD AAAC to anyone at Ford including the owner of the local dealer. Who indecently rang me up and abused me for complaining. Its humors now but it wasn’t at the time. Over an eight month period the car had just on 2000km and most done by the Ford Technicians (I use the word technicians loosely).

After the round about incident I went to the nearest Holden Dealer and bought a Commodore.

Lessons learned, while it pains me to say this. Tracy, don’t waste your peaceful energy on a silly Diff, it could cost you more in the end then going to Toyota or Holden for the peace of mind of knowing it won't stop on a roundabout. The pity is that Ford and the QLD government departments don't get this. They pretend to by showing horrible ads about you and me and how we drive, but don’t show the dealers and government departments care factor playing a part in deaths on the road.
POSTED BY: MEMPHIS - GOLD COAST, QLD 8/8/2007

========== REPLY ==========
Hi Tracey, I am in the middle of a fight with Ford with the same problem with my diff. Exactly the same treatment by Ford. I have been to 2 independent specialists who say the diff is crook but Ford says they will not accept a report from an "independent" saying I have to go to a Ford dealer. Been there 6 times only to be told I'm hearing things. Been told by someone in the know that Ford is the worst car manufacturer in Australia when it comes to customer service.

Know how you feel!
POSTED BY: IAN WATT - DENILIQUIN, NSW 11/6/2008

MAZDA 2 MAXX  0:  MAZDA 2 MAXX DRIVER'S SEAT PROBLEM    *FEEDBACK WANTED*

31/07/2007

ISSUE:
SEATS

I wonder if anyone has had a problem with a Mazda 2 Maxx driver's seat?

About 6-12 months ago I felt something "give" in the driver's seat i.e. in the part one sits on (I weigh 55kg). One day when I got into the car, I felt something like a band had buckled or bent underneath me. It happened to a lesser degree a couple of times after that. I feel as though something is not quite right with the seat when I am driving but of course I could be imagining it.

A Mazda service man had a look and pressed the seat down with his hands, also sat in the seat. Said he could not find anything wrong but would make a note of it on their computer. I went back to Mazda last week and saw a senior person in service and he also said he could not feel anything wrong, plus he raised and lowered the seat and moved it forward and back.

As the 3 year warranty runs out in a few days, I want to be sure in case a problem develops. Any feedback on the seat problem would be very much appreciated. Thanks.

POSTED BY: MARGARET GRAVES - SYDNEY, NSW - AUS, 31/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Hi, just letting you know that if you’re worried about your seat take it to a marine / auto re-upholsterer. Ask them for advice only because they’re not a dealership. They will be honest with you.
POSTED BY: TONY NICKLASON - LOGAN CENTRAL, QLD 1/8/2007

========== REPLY ==========
Hi I'm a vehicle inspector from Sydney. You have already notified Mazda that’s good. I can tell you go and visit a motor trimmer ASAP get them to check it and write you a report.
POSTED BY: ALEX - SYDNEY, NSW 30/3/2008

FORD F250  2006:  TOLD ME I NEEDED A $7,000 FUEL INJECTION PUMP    *COMPLAINT*

31/07/2007

ISSUE:
PARTS

I visited a western Sydney Ford dealership recently for a fitting on the side of my fuel injection pump. After a long period of time and several diagrams later I was told by an older looking person that I needed to buy a new fuel injection pump when all I needed was a fitting. Not sure what he was on about but I noticed 3 empty Tooheys new longnecks in the bin in full view of the counter at 10am in the morning. He recommended I go aftermarket to a diesel specialist.

The next day I was out at Windsor and they said they could get the part I needed for $2.65! That’s a fair saving of $7,000! Not good parts interpreting.

POSTED BY: PETER  SPIDER - SHALVEY, NSW - AUS, 31/07/2007  PROVIDE FEEDBACK

NISSAN PATROL GU2 2001:  VIBRATING THROTTLE CABLE AND PEDAL    *FEEDBACK WANTED*

31/07/2007

ISSUE:
ENGINE

We have a 2001 Nissan Patrol 4.2 turbo diesel.

We have a problem with vibration coming through the pedal. We have replaced the throttle cable but problem is still there.

Can anyone help?

POSTED BY: TOM BAMMANT - DARWIN, NT - AUS, 31/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
If you have the 4.5 litre then this is no real problem. It is just that the cable is connected straight to the top of the engine block so you feel the full force of the engine through your right foot.
POSTED BY: EDWARD - SWANSE, UK 26/5/2008

NISSAN PATROL GU 2007:  AFTERMARKET SNORKEL FITTED & TURBO VAC HOSES NOT FITTED CORRECTLY    *COMPLAINT*

31/07/2007

ISSUE:
ENGINE

Recently purchased new GU Nissan Wagon 3.0 lt. Had aftermarket snorkel fitted by ARB while car was under control of dealership i.e. aftermarket material fitted ready to go for me to pick up. Dealer went through check list to say vehicle passed there test before handing me the keys.

I drove vehicle home approx 900kms away (live in remote FNQ). I noticed the car lacked power in the lower rev range and that I had to drive the vehicle into the higher rev range before changing gears or the car seemed to have no grunt down low in the rev range. I assumed the car had a different gear ratio compared to my old Nissan 2.8lt GQ wagon.

I had driven the car from Weipa to Mackay where I noticed the problem got worse where as I could hardly get over 60-70 kph. I stopped the vehicle and removed the key then restarted and the car seemed fine?

I took the vehicle to Nissan in Mackay where the guys put the car on the computer and came back with a turbo fault. The serviceman notice 2 small vac hoses on the ducting running from the air filter back to the motor were back to front. Looks to have been fitted wrong when the snorkel was fitted? The hoses ran back to the turbo actuator (not sure on terminology) which control the gate that opens the flow for air to the turbo. He stated that the turbo would not have been working much at all. He changed the 2 small hoses around and I took the car for a drive and it was like driving a different vehicle, the acceleration was unbelievable.

So I had driven the car for 3000kms without the turbo working correctly ... So the dealerships check and test drive can only be a crock or this issue would have been picked up before I even received the keys. I am now concerned with what damaged may have occurred to the motor during the first 3000kms where the turbo has not be working as I had been driving the vehicle in the higher rev range before performing a gear change. So be warned!

POSTED BY: SCOTT TASS - WEIPA, QLD - AUS, 31/07/2007  PROVIDE FEEDBACK

NISSAN NAVARA STR UTE 2005:  STOP HARD COVER LEAKING.    *ADVICE*

31/07/2007

ISSUE:
TONNEAU

I have no water leaks from my hard cover by fitting special rubber seals. Phone 0432544418 for details.

POSTED BY: PETER TULP - GOLD COAST, QLD - AUS, 31/07/2007  PROVIDE FEEDBACK

HOLDEN ASTRA CD 2000:  TOO COSTLY    *COMPLAINT*

30/07/2007

ISSUE:
QUALITY

I am wondering why I hold onto to a car that is worth a little over $10,000 but has cost me that in repairs in the past year or two.

It has done 65k yet has had replacements to air conditioning unit, brakes (twice), timing belt, starter motor, and now to top it off, it requires a replacement of the steering rack.

This car is a money pit.

POSTED BY: DAN SMITH - MELBOURNE, NSW - AUS, 30/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Hi there, was just wondering what your aircon problem seemed to be? Mine has been repaired four times now! I have had a gutful of lies and being stuffed around as you would know. Just curious is all ... hope to hear from you.
POSTED BY: LORISCHA AGNEW - NOWRA, NSW 2/8/2007

========== REPLY ==========
I too look like having to replace the air con etc etc on a 2002 vehicle. This after both rear window winder assemblies, engine mounts... you name it. Unbelievable.
POSTED BY: ANDREW W - ADELAIDE, SA 29/8/2007

RENAULT MEGANE EXPRESSION 2001:  RENAULT MEGANE COUPE WHAT A NIGHTMARE    *COMPLAINT*

30/07/2007

ISSUE:
MANY PROBLEMS

Purchased brand new in 2003 (Tynan Sutherland) sold me a 2001 model which I didn't realise until I went to trade the lemon in (paid $52K). I had told them it had to be the same year as I purchased it, but found out it was a 2001 model. Tynan are a disgrace as a dealership.

7 times the coils have gone (first time before I even clocked 10,000klms).
3 replacement flaps in the heater box.
1 new air-conditioning compressor because a rivet that held one of the brackets in place, snapped and caused permanent damage to the compressor.
2 new electric aerials
1 new stereo

5 times the car hasn't started at all leaving me stranded and time off work, and hiring a car. Problem still not fixed, if anyone out there has this same problem and has it fixed please let me know. The car just won't start and then all of the sudden it does. Three times I have had to get the car taken to a specialist to try and find the problem and they can't because when they have tried, the car starts, it's intermittent.

1 set of new shock absorbers.

I tried to trade it in and was offered $8K, it's now 4 and a half years old (cost me $52K).

There are only 4 places in Sydney that deal with Renault and where you purchase the parts.

My son is a mechanic, and when he went to do the rear brakes, he found they were drum. He just laughed at how antiquated the vehicle is. I need the rear brakes and the new shocks but Lincorp refuse to take credit card over the phone. I work 5 days a week and have to take a day off to order them personally, and you guessed it, they aren't open on Saturdays.

Renault is the absolute worst car I have ever purchased and I will never ever purchase from them again. They should be jailed for deceiving the public. I paid top dollar and got something that is worth virtually nothing now. Please anyone out there let me know of your problems.

POSTED BY: JOHANNA  MCMILLAN - SYDNEY, NSW - AUS, 30/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
I hear you mate. I too have a 2001/02 Megane conv. It is ok but all the little things have stuffed up at some point. Now I have a real problem. I park my car in 1st just out of habit, and guess what, I can’t move my gears at all, and I had to drive home at 15 km p/h.
I can’t move the gear stick at all and as a result can’t go anywhere. Same as you mate I paid a fortune for an imported French car, and what for, nothing but trouble, only done 75km what a joke.

You would be better to park the car outside the dealership, with a sign saying ‘cost $52 k, and they will now give me $8k, as a trade in’, that will stuff em.

Good luck mate we will both need it. Jas
POSTED BY: JASON - PERTH, WA 9/9/2007

LANDROVER FREELANDER K 1998:  ENGINE, IRD AND OTHER ASSOCIATED ISSUES    *COMPLAINT*

30/07/2007

ISSUE:
ENGINE

My wife and I were informed that the Landrover was a great small family car, inexpensive to run but with the small inclusions that usually make life easy. We bought the car from a prestige auto yard with low kilometers for $15000.

As I now know the head gasket was the first to go, $1500. The IRD soon followed $2500. As we had spent a lot of money and it still had low kilometers we thought it would be a waste to sell it as we didn’t have extra funds. We were wrong. The rear door power window unit failed $1000. We didn’t have the funds to repair it so left it.

We then decided to sell the car but just prior to that (Murphy’s law) the motor seized dropping a valve after a 2k drive to my local beach $6000. Apparently a common fault that will break your heart. The car has always been serviced and cared for.

If you are thinking of buying one of these DONT!

POSTED BY: ANTHONY WELLS - MORUYA HEADS, NSW - AUS, 30/07/2007  PROVIDE FEEDBACK

KIA CARNIVAL  2000:  LETS BAND TOGETHER AND FORM A CLASS ACTION    *FEEDBACK WANTED*

30/07/2007

ISSUE:
ENGINE

My story is already on the web called 'what a disaster nobody will help' dated 13/10/2006. I would like to form a class action against Kia but I need other people to join me. Please email me or phone me on 03 54503909 or my mobile 0438097653.

Please contact me as we can't let Kia continue to get away with hurting people like this.

POSTED BY: CARMEL WHELAN - KERANG, VIC - AUS, 30/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"KIA CARNIVAL, 2001 - What a Disaster Nobody will Help - On the 11th January my daughter and son in law purchased a Kia Carnival 2000 (plated first registered 2001) from Ken Morgan Kia with 48166k's on the clock for $23990. Also they purchased an 'extension to manufacturers warranty' which cost another $1,300 through the Fortram Insurance Group Mechanical Repair Agreement Co.

On the 2nd August this year with only 55643km (a total of 7477k's since purchase) they were driving with their 4 children when the car started over revving. After pulling up RACV were called. The car had to be put on a trailer and taken 300 k's to a Kia dealer the next day. After they checked it out the result is it has to have a new motor. Apparently the second one in the car which we only found out after all this happened. This time according to the garage the engine overheated, head gasket blown, very low compression in front three cylinders, sleeves have dislodged.

Kia won't cover this, the extended warranty won't cover this, nobody wants to know anything about them. In a phone conversation with Kia one of their personnel told me but would not put it writing - "it was an invasion of the motors privacy to discuss this with us." Where can we go now for help. The car travelled only 7477k's. I thought that motor vehicles would last longer than 55,643km and already gone through 2 motors. The quote for the new motor is $11,003. I would be interested to hear from other disgruntled Kia owners as I believe that it is time the little people stood up to the multi national companies."
POSTED BY: C WHELAN - KERANG, VIC 13/10/2006

========== REPLY ==========
It appears that Kia Rio's have engine problems too. I have just posted at this site our story of the experiences we are presently facing with Kia and their engines.

Please have a read and let me know how you daughter and son in law went with their vehicle, as I notice the date is now 10 months ago.
POSTED BY: KEN CARCAS - KOONAWARRA, NSW 19/8/2007

========== REPLY ==========
Dear Carmel, We have had the same disastrous experience as everybody else with our Kia Carnival - the Carnival is definitely over as the song goes. We would like to join in a class action against Kia - let us know what we need to do.
POSTED BY: MARK GUSMAN - SUNBURY, VIC 31/8/2007

FORD FOCUS  2003:  RE: DISCOVERED WHY FORD DOESNT HAVE A CUSTOMER SERVICE CENTRE     *REPLY*

29/07/2007

ISSUE:
CUSTOMER SERVICE

I would be interested in joining your group of dissatisfied Focus owners. CL 2002 Sedan with 68900km however, past experiences with a Festiva with 19 warranty defects has proven to me that Ford don't give a care about their product or customers. The problems you have experienced are similar to mine.

I have had the alternator replaced under warranty, 29,000km; however the problem with variable light levels still exists. Front headlight adjustment motor burnt out and replaced under warranty 31,000km. Fuel gauge, retains its pre fill position until after you turn the ignition on and off several times, sometimes it will work instantly, 47,000km. Find it don't grind it is the catch cry for reverse and first. It regularly jumps out of first when taking off. According to Ford this is how European cars are.

Air vents on the Dash - Centre ones have been replaced twice within warranty due to self closing. Failed for a 3rd time 2 months after warranty and Ford will not replace as 12 part warranty does not apply as the part was replaced during the warranty period.

Over-revving between gear shifts. Flares between 500-1000 rpm between gear changes. Happening since I have owned it. Ford could not find fault with it as apparently this is a normal behaviour for a Ford. I have worked out that it occurs when the Air con is on.
Oil leaks from the rear of the engine, appears to be from the oil filter, and between the engine and gear box, 48,000.

Knock in the steering / brakes when turning or going bumps. Ford admitted that there was a problem but could not find it within the warranty period. Strangely enough, the cause of the fault was found after the warranty period, by the same dealer, with a corresponding charge to fix it.

Roof lining started to fall during warranty, the dealer, QFORD Springwood, virtually destroyed the interior of the car when replacing it. They removed the old lining and tried to install a new one however they had ordered a roof lining for hatch. They then stuck the old lining back up with glue and told me that it had been replaced, as per the written service docket that I insisted I get a copy of. They were caught out by virtue of the stains on the new lining that happened to be in the exact same place as the stains on the old lining. The end result was that they had to replace the roof lining, panic handles, all of the plastic panels above the doors and remove several glue stains from the carpet and seats. I kept a photo record of the damage. To their credit they did rectify the damage, provided a loan car while mine was being repaired and repaired some damage to the bumper that I had caused.

I am going to dispose of the car before the next major repair is required as after reading some of the other forums, we are quite lucky considering some of the other major faults that these cars develop.

POSTED BY: PETER DALEY - BRISBANE, QLD - AUS, 29/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"I am, unfortunately, the owner of a 2003 Ford Focus LX. They are lovely cars to drive BUT - whilst under warranty the roof lining started coming away (supposedly not covered by warranty), back seat was not bolted properly (repair not recorded), some sort of work done on the chassis (wasn't informed of this), fuel gauge died, left driver's side headlight kept blowing.

Out of warranty - water pump blew up (Ford refused to pay even part of it), 7 days for the part to arrive. Was in another town 50k away and there is no public transport between the two towns and no courtesy car was offered.

Rearview mirror - part arrived a week later. As it's illegal to drive a car without a rearview mirror I was off the road again - pity I was interstate on holidays. Driver's side window seized. The dealer on the Sunshine Coast refused to contact the dealer in the next town I was going to get it fixed so I stood in front of him and rang that dealer. That dealer refused to order the part until he saw if for himself. So I rang the dealer at home - had problems with no communication there too. Nearly 3 weeks later it MAY be fixed.

I contacted the CRC (read Corporate Relationship Centre). What a saga! Call was not returned so I rang a week later. Got hung up on because I said Ford customer service was ****. If they were happy to give me another 4 letter word that would not offend them then I'd be happy to use it! Ford has offered to pay 25% of the cost of the window repair, which leads me to wonder why they were not prepared to pay a cent towards the water pump over 20,000k earlier!

Seems Ford is not interested in doing enough to keep customers coming back. This is my 3rd and definitely last Ford. I find their CRC staff to be arrogant, unhelpful, disinterested, bored and cold.

Anyone interested in being part of a group of dissatisfied customers so we can gather a list of complaints? Seems there are a few common problems."
POSTED BY: CECILIA C - TAREE, NSW 1/05/2007

========== REPLY ==========
Hey I'll second that. Fords don't care, I'll be on your complainers list lol just email me anytime I'd be happy to respond to your letter of dissatisfied customers. I hope you get the **** sorted with your car.
POSTED BY: DIANA YATES - HILLCREST, QLD 11/6/2007

NISSAN MURANO  2007:  MURANO    *GOOD NEWS*

29/07/2007

ISSUE:
GOOD NEWS

I recently purchased a Nissan Murano. I shopped it to death. In the end, I ended up buying the vehicle from City Nissan. The guys there were great and I didn't feel like I needed to get my lawyer to review the fine print before I signed. The car was ready on time, with all the accessories fitted, and it is fantastic. My wife loves it. They took care of my trade in for me without a drama, and I can't believe how smooth it all went.

Great car.

POSTED BY: JAMES TAYLOR - MELBOURNE, VIC - AUS, 29/07/2007  PROVIDE FEEDBACK

HOLDEN CRUZE  2005:  VON BIBRA HOLDEN ROBINA WILL NOT HONOUR THEIR WARRANTY.    *FEEDBACK WANTED*

29/07/2007

ISSUE:
WARRANTY

I bought this vehicle brand new from Holden Robina. I had it serviced there twice, I started getting it serviced at another registered mechanic, and the price was more competitive. I took the vehicle back to Holden to have them inspect the gear box as my new mechanic had instructed. They inspected it in January at approx 95,000km, said they would have to place an order for a replacement transmission, it may take 6-8 weeks but they'd call when it came in to organize the repair under warranty.

This month (July) I went in and purchased a secondhand VZ Commodore, while I was there I went over to the service department and inquired about the gear box for the Cruze as I still hadn't heard anything about it. They asked that I bring it in for another look and were surprised that it wasn't done, as they could see it had been ordered. I wasn't worried all this time as I thought it was going to be replaced under warranty.

A couple of days before a dropped it in, I received a letter saying if our vehicles are not serviced there (we now have 3, all bought within 2 years, a new Cruze 2005, new Combo 2005 and 2nd hand VZ 2005) they will not honour any warranty.

After they looked at the Cruze which is now close to 125,000km, they advised the following: the gear box is not covered under warranty because it is out of warranty being at 125,000kms and because you haven't had it service here. I told him it was noted at 95,000kms and they said they would call us when it was in. They said stiff, it was our faulty for not following it up before 120,000kms and we haven't been getting our car serviced there. I persisted and continued to tell them, we have been getting services done elsewhere by a registered mechanic just read the logbook, they honestly didn't care.

So I said what about the other 2 cars we have bought here? Will they be covered under warranty if something goes wrong with them? They said sure, if you bring them in here to be serviced, I was dumfounded.

If you are thinking of purchasing here, good luck, we won’t be. If you can help me with suggestions please do, everything above is true, and I have left nothing out.

POSTED BY: SHANE RODGERS - GOLD COAST, QLD - AUS, 29/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Shane don’t get mad, get even.

Call the dealer principal and tell him your tale. If they refuse to do anything, tell him that you are going to park your vehicle outside the dealership on Saturday (their busy day) with signs stuck to the car telling people coming in the dealership of your experience. Stick the signs on the inside of your windows so that nobody can pull them off.

Contact the local TV stations and tell them what you are going to do. I'm sure they Von Bibra will not want the bad publicity and come to the party very quickly and repair your vehicle.

You don’t have to have a new car serviced at a dealer to retain your warranty; however, a second hand car is different as the dealer offers the warranty, not the manufacturer, once the manufacturers warranty is finished.

Stick at it and don’t get pushed around, Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 4/08/2007

========== REPLY ==========
Shane,

I had a very similar experience with Zupps Browns Plains in regards to my Holden Cruze. Being under new car warranty, I was of the impression that I could get my car serviced at any certified Holden dealer (which I did having one closer to work than Zupps). From day dot I had hassles, particularly with the gearbox. For 24 months and with every subsequent service I told them about the problems with the gearbox.

Eventually, on my way to work one morning my gearbox died. I found out the internal shaft was completely wrecked (it has actually twisted) internal on the bearings and apparently it was my fault for 'driving the car too hard' and they wanted to charge me $5000 to have it repaired (that was a minimum $2k Dearer than anywhere else I got quotes from)

I did a royal dummy spit and it eventually worked. So I definitely feel your pain! I think bottom line is, that the Cruze is a painful model and Holden simply don’t want to cough up for the warranties caused by it (hence it being no longer made).

Thanks said, do a dummy spit. Threaten legal action; threaten bad publicity, it’s amazing what those two things can accomplish.

Good luck!
POSTED BY: KELLY - BRISBANE, QLD 30/08/2007

NISSAN PATROL GU3 2003:  DASH BOARD CLUSTER    *COMPLAINT*

28/07/2007

ISSUE:
MISCELLANEOUS

Fuel gauge would only read from full to half then run out just under half.

Took to Nissan, after 6 days of testing they say it’s in the dash cluster and needs to be replaced $2700.00

Good one Nissan.

POSTED BY: SCOTT EARL - HALLAM, VIC - AUS, 28/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Scott, try getting the instrument cluster to an instrument fitter in your area. They maybe able fix the fault without replacing the whole cluster.
POSTED BY: DOS - PERTH, WA 11/8/2007

HOLDEN BARINA  1997:  SNOW MODE WONT TURN OFF    *FEEDBACK WANTED*

28/07/2007

ISSUE:
ELECTRICAL

I have a second hand 1997 1.2 Barina City - and the Snow Mode is automatically turned on every morning when I start it up ... therefore the car is stuck in 'third' gear. The only way it turns off is if I drive around for 10 mins or so and turn the car off - and then on again.

Once it’s off - it won’t come back on again during the day until the next morning ... when I start it up again and drive off to work.

Is this a common problem for Barina - heard of before or happened to anyone else?

POSTED BY: JOANNE THIES - BRISBANE, QLD - AUS, 28/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Hi, I just bought a 97 Barina tonight and was trying to find out what the snow button is next to the gears (it's an auto) and I think this is what you are talking about?

What is it actually meant to do?

Cheers, Tamara
POSTED BY: TAMAHRA - SYDNEY, NSW 31/7/2007

========== REPLY ==========
Hi, when you mean snow mode do you mean an orange light that says ‘S’ with what looks to be like a snow drop/flake around it. If so it’s called sport mode - kind of like over drive or sports shift. That will hold it in what seems like third gear, there should be a button to turn it off. Hope this helps you.
POSTED BY: MARK - LOCATION NOT SUPPLIED 1/10/2007

========== REPLY ==========
If your Barina is a European model, snow mode is meant to be used when the roads are icy, it makes your car take off in 1st gear to avoid skidding.
POSTED BY: NAOMI - MELBOURNE, VIC 12/11/2007

========== REPLY ==========
Probably seen this one a bit late - but I have just bought a 1994 Barina which is the European model and has the 'snow' mode. Its auto too. I was 'warned' by the dealer not to ever drive it when it’s in snow mode as it will ruin the engine. I guess this means you have to warm the car up for about 5mins or so of a morning until the light switches off. I tried to take off one morn after only warming it for about a min or so - and it went straight into snow mode and I was stuck in the middle of the road until I got it into 2nd gear and could pull up on the side of the road and let it warm up some more! Teaching me patience that’s for sure - but once it is full warmed up - runs perfectly OK!
POSTED BY: MEAGAN - SYDNEY, NSW 21/4/2008

VOLKSWAGEN GOLF  2007:  RE: GOLF 2007: BULB FAULT LIGHT IN TACHO CLUSTER    *REPLY*

28/07/2007

ISSUE:
ELECTRICAL

Dear Darren,
I have encountered a similar problem when I worked at a Volvo Workshop. The Volvos had a device called a Bulb Failure Warning Sensor, and it would trigger the warning lamp if it detected an imbalance in current flow between the left and right hand lamps (i.e. a blown RH side brake lamp would have no current flow and the LH side would, it was so sensitive it would even detect bulbs that were about to fail and also detect cheaper Asian bulbs compared to original German ones).

To correctly wire a tow bar up you would have to pull out all the carpet and trim and run the wiring loom up under the dash and wire it in before the sensor. That way the extra current running the trailer lamps would not affect the sensor. If a lazy technician wired it to the wiring loom at the rear lamps, as soon as you hooked up the trailer the BFWS would detect the imbalance in current and trigger the warning lamp. It may be that your vehicle has a similar system and it was wired incorrectly.

POSTED BY: GEOFF  - BUNBURY, WA - AUS, 28/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"VOLKSWAGEN GOLF 2.0 TDI COMFORTLINE 2007: BULB FAULT LIGHT IN TACHO CLUSTER - As soon as I connect the trailer lights to the car via the adaptor (a device not used on any of my previous cars!) a light signifying there is a bulb fault comes on. There isn't, they all work as they should, and have done so for some time on my previous car.

I emailed Austral Volkswagen and when the bloke rang me the next day, he mentioned they have had issues with non-genuine tow bars. I said mine is genuine, it came with the car, having ordered it as part of the deal through the Union Shopper. Basically, he didn't want to know about it, take it back to the dealer through which it was delivered (Gold Coast Volkswagen). Kept referring to the tow bar maybe not being genuine.

Left me scratching my head, as when I submitted my request on the net, I put the rego number in one of the panels. This should have prompted a search on their part, which by rights should have revealed everything about my car, including the fact I have a genuine tow bar and wiring. Anyway, the visit to Gold Coast Volkswagen was basically a waste of time. Their take was to make sure all the bulbs and connections are soldered properly - absolute rubbish, if they had bothered to open their eyes they would see this would not be possible, nor necessary. Said would be in touch with head office, and get back to me with a possible solution and/or further advice.

In the meantime, some research on the net tends to indicate this is due to some sort of design fault because of Euro style electrical systems. I suppose I shouldn't jump to conclusions just yet, but I am beginning to think I am simply being brushed off by the dealers. The service advisor when I left Gold Coast Volkswagen reckons I could still use the trailer, just that I'd have this damn light shining. Dad reckons no way (well, I dare not reprint what he really said!), there's no way of knowing whether I'd cause a major computer drama down the track and stuff my warranty.

Has anyone heard of this problem or experienced it themselves? I am basically gathering as much info as I can, before deciding whether the dealer and head office need to get the appropriate letters ..."
POSTED BY: DARREN WALKER - BRISBANE, QLD 21/07/2007

========== REPLY ==========
I think that you need to confirm that you have the genuine item fitted to your car. Not so much the actual tow bar but the wiring plug and loom and then if it is the genuine item, you'll need to have it checked that it has been wired correctly.

Modern cars that have globe failure warning systems are very sensitive to additional wiring and having the correct globes, type and wattage. The problem could be your trailer too. If you can check it on another trailer, that would rule that problem out.

Also speak to local (Australian) tow bar manufacturers such as Hayman Reece and see if they have had any problems with your type of car.
Good Luck, Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 21/7/2007

FORD FALCON XR6 AU III 2002:  WATER LEAK AND BRAKE SHUDDER    *FEEDBACK WANTED*

27/07/2007

ISSUE:
MANY PROBLEMS

XR6 Manual that I love. Has developed a leak into the driver’s side. After heavy rain water can be felt dripping on my feet! Dealer says can't find anything! Help Please. Don't want to spend big $ looking for the problem if it is a common problem!

I too had a brake shudder issue at 50 000km. Had rotors machined and to date all is good. Mates who have AU XR6 as well have had same problem also in the BA.

Cheers

POSTED BY: CHRIS YOUNG - DEVONPORT, TAS - AUS, 27/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Hi Chris. I suggest you check for a possible leaking windscreen. If you remove the right side "A" pillar trim you can get a good look at the sealing surface near the screen. Sometimes this can be proven with the use of a garden hose. Also have a close look at the firewall for a dislodged sealing grommet.

Prolonged exposure to water in this area can lead to electrical problems if water enters the connectors at the RH kick panel (central locking cycling, etc).
PS. There are few cars around that have not needed a brake machine at some stage. Just some are a bit more sensitive.
POSTED BY: L DAVIS - BOMADERRY, NSW 28/7/2007

========== REPLY ==========
Hi Chris,
I have a XR6 ute and had the same problem.
Remove the driver’s side scuttle panel, and look in deep at where the brake ass box is Spotted to the body. No doubt you should see that the spotwelds have slightly come away from the body. As it is not a good place to weld, I placed silastic over each spotweld and have no water leak inside since.
POSTED BY: PAT AHERNE - HOBART , TAS 3/8/2007

NISSAN PATROL  2000:  CLUTCH RESPONSE    *REPLY*

27/07/2007

ISSUE:
CLUTCH

Dear Patrol fanboy, (aka Nissan Patrol 4 Ever)
Your claim of being in the industry for 18 years is interesting. Although not in the industry I have friends and relations who are. It is easy to confuse someone who has professional qualifications with someone who acts professionally.

You may be correct in assuming that some responsibility for worn clutches is due to abuse or misuse. A friend of ours had a GU clutch fail on a new vehicle at 14,000ks. That would take some kind of abuse but it may have been an isolated case.

Interesting you mention 45k as representing a reasonable amount of work for a clutch to endure. I had a Holden Commodore manual that broke a pressure plate spring at 40k. I knew this the minute it let go. The dealership I took it to said clutches were not a warranty item. I argued that the clutch plate and flywheel may not be but the pressure plate is to which they agreed. However they later contacted me and told me they had “checked” and found it wasn’t the pressure plate, it was the clutch plate and that if evidence of scoring on a clutch plate (40,000ks) appeared they would most likely not replace anything anyway.

I spoke to two of my mates. One who had worked at the same dealership as service manger and then on to run his own service shop and now lectures at Automotive TAFE and another who is service manager for another Holden dealership. The one from the dealership said that Holden would react that way but to pursue it. The other one argued my case about the fact that it was the pressure plate and that it was not related to scoring or other wear on clutch plates etc. He told the dealer to have the pressure plate pressure tested. The response came back that yes they agreed it was the pressure plate and that they would replace the whole thing under warranty.

Why were Holden so reluctant? Because to replace the pressure plate required a kit that consisted of everything. I got an entire new clutch! To make up for the fact that they do not supply individual items they impose strict restrictions on customers to save themselves.

So everything is not as clear cut as it always seems. The one piece of advice I do agree with you is to take it up further. Do not accept the word of dealerships or even manufacturers. Seek independent advice where you can. It is not always easy and if I did not have the contacts I had I may have possibly ended up forking out $1500 from my own pocket.

I actually came to this site looking for any problems with X-Trail clutches as a friend is looking to buy one and it has a stiff clutch. The dealer here has refused to fix it but has said it would cost $1,100 to fix. She contacted a Nissan dealer who said it sounded like the clutch would need replacing but they would do it with “genuine” (like Nissan manufacture their own clutches) parts but they only charged $900 and the other dealer was ripping her off. I phoned a clutch service and they said bring it by and they would check. They had one in recently and it was a jammed cable!

Regards Fox Mulder

POSTED BY: PHIL CHRISTIE - ADELAIDE, SA - AUS, 27/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"NISSAN PATROL 2002: RE:DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT - I just love guys who pretend they actually know what they are talking about posting unfound and utter **** on websites. If you are such all so intellectually and mechanically minded people why don't you fix the problems yourselves and engineer a clutch system that never wears out.

I have been in the industry for almost 18 years and have never, ever had a customer admit that it has been their driving skills that wear out clutches. If you are so adamant maybe you should take it to court and maybe if Nissan had some balls they should take you to court for unfound and defamation. Is everyone telling the truth? If you had a faulty clutch would it last 45K in the first place. Are you replacing the clutch with a genuine unit or are you using non-genuine? It might seem that the complete truth has been exaggerated, especially if we know that $1400.00 seems way too cheap for a genuine kit.

Correct in saying that not all dealerships have all the tools to carry out repairs but as a business why would you spend thousand of dollars investing in tools if you will only need to at best of times use them a handful of times ... Brain surgeons everywhere ...
People stop your whinging and whining. If you do not accept a professionals and manufacturers decisions take it further. Patrols are a magnificent 4wd. Best thing you people can do is sell it and buy another 4wd.

Nissan Patrol 4 Ever"
POSTED BY: SHANE ASIF - NEWPORT, VIC 30/4/2007

========== REPLY ==========
Get your fact correct Phil Christie, X Trails don’t have a clutch cable, they are Hydraulic ...
POSTED BY: ANDREW - SYDNEY, NSW 29/7/2007

========== REPLY ==========
Fox Mulder,

On this occasion I agree with Patrol 4 ever. The amount of times I have had 4WD's towed into my workshop with clutch failures with what I would consider as low km's is too numerous to believe. In the majority of cases it is driver lack of ability & knowledge of how to operate there vehicle off road. Because of their lack of knowledge they tend to bog their vehicle to the axle then try to drive out of the bog incorrectly which in turn burns out the clutch. Unfortunately with these forums you never get both sides of the story with the accurate facts.

X-Trails clutches are hydraulically operated & have no cable. Saying that the pedal height/free play can be adjusted which can make a difference. Generally X-Trails with hard clutch pedal effort are close to failure after the pedal adjustment inspected.

Please pass on to your friend before they venture off road, particular sand driving, to read & fully understand the All Mode 4wd system on this vehicle. One feature of the system is that it will drop out of 4WD should the operator overheat the transfer case when they are over working the vehicle. e.g. when bogged in sand. When this occurs it will only act as 2wd vehicle until the oil temp drops.

I once had an X-Trail towed in with 2000km on the clock. The owner had taken the vehicle up to the sand hill north of Perth to put it through its paces. This was his first 4wd, no prior experience with off road driving or having read his owners manual. Got it bogged & totally destroyed his clutch. Manufacturer warranty are to cover factory workmanship & manufacturing defects not driver lack of knowledge & experience. In this case the Dealer assisted with the costs not Nissan.

A Nissan Lover
POSTED BY: DOS - PERTH, WA 12/8/2007

SUBARU LIBERTY  2000:  RE: BUY A SUBARU AND YOU WONT HAVE PROBLEMS     *REPLY*

27/07/2007

ISSUE:
GOOD NEWS

I have to agree with "Good News".

We bought a Liberty in 2000, not without some tribulations on delivery schedule changes with the then dealership in Camberwell~ish, not sure if they're still there, hope not as they were ineffective and inept to put it mildly. The car however speaks for itself, one warranty issue with the power steering - I was being picky - but the country dealership performed the work under warranty, no quibbles. The car has done over 140kks and feels like the day we bought it.

I was so impressed by this car that when I needed a ute to do some wheelbarrow work in the paddock I bought a - you guessed it - Brumby. Although somewhat of a rust bucket, it floats in the mud, seldom requires 4WD, and only bridged once across its midriff - these cars are tough as they come even in rusted form.

Impressed by the years of service to date, I couldn't resist and bought a 2 Door STi (99 job) from my friend who had it from new. Although it had 100kks on the clock, it was not driven irresponsibly or molested with modifications or other add-ons - easy decision. From being a Toyota family - although good reliable cars - they just do not have the engaging drivability of their fellow compatriots.

Although that said, I am fanatical on the service front and the use of genuine parts, so don't expect any car to survive without regular maintenance, it all adds up to longevity.

The daily driver I have had for over 22 years is evidence of that, neither a Toyota nor Subaru, but a Honda Civic that has almost clocked 450kks on its original engine / tranny - no surgery yet touch wood. It’s a Honda Civic Shuttle (1984) that has been in equivalent distance - to the moon and is on its way back home. When it returns (distance wise), maybe the head office at Honda could serve as its new home to advertise how long its product can last with genuine parts and regular servicing.

POSTED BY: LAKESH PARAG - BACCHUS MARSH, VIC - AUS, 27/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"SUBARU LIBERTY: BUY A SUBARU AND YOU WON'T HAVE PROBLEMS - People, having read most of the posts on this Forum, I didn't see one complaint about Subaru vehicles. Why would anyone risk their hard earned $$$ on buying an Australian built vehicle, knowing that there is a very good possibility that you'll be buying a lemon, that you'll be stuck with for ever!

I have owned two Subaru vehicles (both Liberty's) and have never had one single warranty complaint with either. Not so much as a rattle, squeak, problem - nothing! Now is that just my good luck, or does it say something about quality? I would NEVER buy/own a Ford or Holden. I would not take the risk. Once a major problem happens, Ford/Holden just don't want to know you.

I have a friend who paid $45,000 plus for his new Holden SS. He laughed at my new Subaru Liberty (called it "jap ****") when I bought it. Well, guess who has just had a new engine bottom end in his SS Commodore, because it seized after 7,000 klms? I'm the one laughing now. Just my 2 cents"
POSTED BY: BOB PIKE - DIAMOND CREEK, VIC 20/12/2006

========== REPLY ==========
My father bought a 2003 Forrester. From the day he bought there was an odd burning smell coming from the engine bay everytime he drove it. It consistently used litres of oil a week and the clutch was replaced 3 times under warranty. Eventually it stopped using oil and the clutch lasted until he sold it about 2 years after buying it. He met a guy that had the same problem with his, around the same time but didn’t hear much else about this issue from anywhere else.

That said, I myself have a 1992 Liberty with 240 thou on the clock and hasn’t skipped a beat. My father went and bought a new 2L Liberty not long ago and my sister also owns a 1999 Liberty. Subaru do make a great car, however, there will always be lemons around.

It seems that Japanese manufacturers design cars to a budget, other manufacturers design cars and build them to a budget.
POSTED BY: BRAD - PERTH, WA 13/8/2007

NISSAN X-TRAIL  2003:  RE: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR    *REPLY*

27/07/2007

ISSUE:
CLUTCH

Agree with complaint, I have a 2003 X-trail 72,000 klm non-machineable flywheel the same as pre 2006 Patrol, Navara, and Pathfinder. 2007 models in some of these have gone back to full metal assemblies. Vehicle has not been off road, driven by mid thirties female and not abused, clutch has failed and parts are $1600 with labour to be on top. Will now sell X-trail after lack of assistance from Nissan local dealer and Melbourne Customer relations and will never buy another Nissan.

POSTED BY: ROB MILLS - TOWNSVILLE, QLD - AUS, 27/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"My fiancé and I have had our Nissan Patrol STI 4.2L Diesel since new in July 2005. Have done 44,500K's and have now gone through our first clutch. Both experienced drivers of private and commercial vehicles for over 20 years, we were stunned when Nissan refused to treat the replacement of the clutch as a warranty repair.

The genius's at Ryde Motor Group in North Western Sydney made the determination that the rapid wearing of the clutch was due to driver abuse. They issued this report to Nissan who gleefully rejected our claim that we have in fact driven the same way we have driven our last plethora of vehicles to find this is the first time we have EVER had to replace a clutch. Nissan - you are a bunch of ******

Word back from Ryde Motor Group's genius has Nissan stating that the wearing of a clutch at 44,500km is to be expected - standard! Can you believe this? So get ready folks, if you buy a Nissan Patrol, tuck away $2,000 dollars extra for that clutch repair before your engine has even worn itself in. Nissan, YOU ****"
POSTED BY: MARCUS ARMSTRONG - SYDNEY, NSW 16/04/2007

========== REPLY ==========
One week before Easter 07 my 4.2 turbo GU Patrol went back to Werribee Nissan because the clutch had a slight shudder. This vehicle has only done 44800 km. They removed the gear box to find the clutch was completely burnt out stating it was driver abuse and it would cost me $1410.00 to replace. After repair was done the gearbox had a bad rattle in neutral so I returned the car to them and they said it could be a bearing in the g/box. By this time the vehicle had 45600 km. They removed the g/box again only to find the pressure plate had failed. Their answer to this was faulty goods this one is free. On inspection of faulty pressure plate the thrust bearing was only touching three quarters of the fingers on plate, still they refuse to warranty the first clutch.

I contacted Val Davis from Nissan Australia on 03 97974111 to ask if this was a problem with these vehicles. Her reply was no, never. When I told her about your case she said what you read on these pages is usually all lies so don't give up hope ring her and complain. And my occupation self employed owner driver with 23 years experience. You don't do these things for fun it is too expensive. And yes my ute is still sitting on the hoist at Nissan. It takes them a week & a half to do the job.
POSTED BY: KEN COLLIS - TARNEIT, VIC 21/04/2007

========== REPLY ==========
Hi, stop complaining about how long it takes to do a clutch in a Patrol. You try doing it; it is a major job as the box is so heavy. Plus they most likely have sent the flywheel away to get machined, so they have to wait for it to get back. Yes it is unusual for the 4.2 clutch to fail that early. The 3.0L clutch is usually the one to fail at those ks.

I am a member of the Patrol forum and I haven't heard of one 4.2L clutch stuffing up at those ks. Once a clutch is out a mechanic can tell if it is driver or mechanical fault, it shows of the clutch plate. It depends on what side the wear is on. So I have had a lot of people that say it's not the way I drive it, it's the car, but you can tell by the clutch plate ... And yes I am a mechanic, was at Nissan as well. And yes I do have an 02 Patrol 3.0L with 140000ks and original clutch, and yes I drive it off road and hard. And the 3.0L's are the one that burn out clutches ... "
POSTED BY: ANDREW SYDNEY - SYDNEY, NSW 23/04/2007

========== REPLY ==========
I just love guys who pretend they actually know what they are talking about posting unfound and utter **** on websites. If you are such all so intellectually and mechanically minded people why don't you fix the problems yourselves and engineer a clutch system that never wears out.

I have been in the industry for almost 18 years and have never, ever had a customer admit that it has been their driving skills that wear out clutches. If you are so adamant maybe you should take it to court and maybe if Nissan had some balls they should take you to court for unfound and defamation. Is everyone telling the truth? If you had a faulty clutch would it last 45K in the first place. Are you replacing the clutch with a genuine unit or are you using non-genuine? It might seem that the complete truth has been exaggerated, especially if we know that $1400.00 seems way too cheap for a genuine kit.

Correct in saying that not all dealerships have all the tools to carry out repairs but as a business why would you spend thousand of dollars investing in tools if you will only need to at best of times use them a handful of times ... Brain surgeons everywhere ...
People stop your whinging and whining. If you do not accept a professionals and manufacturers decisions take it further. Patrols are a magnificent 4wd. Best thing you people can do is sell it and buy another 4wd.

Nissan Patrol 4 Ever
POSTED BY: SHANE ASIF - NEWPORT, VIC 30/04/2007

========== REPLY ==========
I have seen people stuck in sand on he beach revving the **** out of the engine slipping the clutch till there is smoke coming of it. In some cases the clutch is completely destroyed in less then 15 minutes. No it's never their fault.

The Patrol has power assist clutch system. This makes the clutch lighter to use. However it also takes away some of the feel from the driver. It is easy to slip the clutch more than normal when starting off and more so up hill. This is often the cause of premature wear on the clutch late. No it's not warranty.
POSTED BY: HARRY BELL - NEWCASTLE, NSW 5/6/2007

========== REPLY ==========
To all you Nissan owners out there, email me re your clutch. I am on to my 2nd one. If I can get a few more owners I have a TV program that will do a story. I have a lemon 2007 Navara, they tried there best to get out of it but they replaced it and then said there was a faulty lot and yes it had something to do with the teeth.

Go back to Nissan and tell them to change it because you know about the others. Do not pay to have it done.
POSTED BY: KIM - PENRITH, NSW 24/10/2007

FORD FOCUS LX 2006:  WORST ENGINE DESIGN EVER    *FEEDBACK WANTED*

27/07/2007

ISSUE:
ENGINE

I bought a brand new 2006 LX Ford Focus less than twelve months ago. A couple of days ago I was driving in wet weather and went through a puddle (as to be expected in wet weather). The engine shut down and I was towed to the closest Ford dealership. Nothing is under warranty of course and I am looking at 8 thousand dollars for a new motor as the air filter which is located down towards the front passenger wheel managed to suck water all through the engine.

After explaining what happened to the woman on the phone at Ford, her response was that not all Fords are designed for all weather conditions. How stupid is this, I would really have appreciated it if the dealership explained to me before I made the 25 thousand dollar purchase that I was not able to drive to work if it was raining!

POSTED BY: REBECCA S - MELBOURNE, VIC - AUS, 27/07/2007  PROVIDE FEEDBACK
========== REPLY ==========
Contact the ACCC. Australian Consumer and Competition Commission. This is clearly a design fault. The vehicle can not be used for its intended purpose (to drive in all weather conditions) and should be repaired by the manufacturer at no cost to you. Ford will try and get out of their responsibilities to repair the car. Stick to your guns and do not pay a cent. Good Luck
Mark.
POSTED BY: MARK KURAN - MELBOURNE, VIC 28/7/2007

KIA CARNIVAL  2000:  AT LAST, MY KIA CARNIVAL IS BACK AFTER 7 MONTHS    *COMPLAINT*

26/07/2007

ISSUE:
ENGINE

My previous posting was a complaint about the problems I had with my Kia Carnival. Well, I just got it back last Saturday after 7 months and $5,500 after.

The problem I had (after the engine was replaced) consists of:

a) gasket blown - replaced, found out the o-rings inside was not replaced when the warranty work was done. This caused the coolant to seep into the cylinder 1 and 3.
b) cylinder head (both) were warped due to overheating. Machine shaved
c) replaced piston rings (for all 6) and later the pistons (3) after the overheating cracked 1
d) thermostat was replaced

All of the above plus time/material etc returned the engine back to life. The power has been restored, fixed the overheating, fixed the loss of coolant.

Now the only other thing to find out is if all were returned properly.

Not bad fix by Lasertune in Glandore, Adelaide. They've done well after Stillwell tried fixing for 3 years and failed!

POSTED BY: JUN MACALALAD - ADELAIDE, SA - AUS, 26/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"KIA CARNIVAL 2000: WHEN IS THIS GOING TO END? - I bought this Kia Carnival in Dec 2000 brand new at $42,000. In 2003, the engine was replaced due to a recall and with oil mixing up with water. The week I got it back, I've complaint to the Kia dealer service dept that the car is loosing coolant. They said give it time and just top it up. I've just done that and have been doing it until Dec 2006 when the engine overheated and lost power.

========== REPLY ==========
The end of the story is that the gasket has been replaced but the cylinder head (2) need replacing plus the valves and all piston rings. 5 months after, the car is back at the shop as another cylinder blew up -- the piston cracked and hit the cylinder head. When is this going to end?"
POSTED BY: JUN MACALALAD - ADELAIDE, SA 14/05/2007

========== REPLY ==========
Did you have injector problems as well? Our just recently blow a piston due to an injector leak that caused the piston to melt and damage to the engine. Our car is a Kia Rio Sports 2004. We are now facing and engine rebuild but are waiting to hear what Kia will do as the warranty has Just run out and the car has only done 48000 kms with very regular servicing.
POSTED BY: KEN CARCAS - KOONAWARRA, NSW 19/8/2007

HOLDEN CREWMAN SS 2006:  HOLDEN CREWMAN - NOTHING BUT TROUBLE    *COMPLAINT*

26/07/2007

ISSUE:
CLUTCH

I recently bought my new crewman from Suttons Chullora. After 6 months (approx 30k) my clutch was slipping so bad that I could not pull a simple trailer. The car went back to Holden as a warranty claim after a lot of arguing with the service dept. They finally decided to replace the clutch. Holden decided to call this a good will gesture.

Three days after getting the car back from Suttons the clutch was slipping again. On returning the car to Holden I was told to drive the car as the clutch needed to bed in. I took the car back to Holden twice a week for the next six weeks when the service dept finally decided to remove the gearbox again to see what the problem was. I was told that the clutch was burnt out due to driver abuse (they don’t seem to want to listen that the clutch had been slipping for six weeks as noted in service dept). I was made to pay for the new clutch and the cost of labour to fit it to my car.

I am now on the third clutch in 35k. Also the new LS2 6.0l uses so much oil that by the time a service is due there would be no oil left if it was not topped up regularly.

I would be very interested to hear if anybody else is going through the same kind of problems or if I have just been unlucky and ended up with a lemon.

POSTED BY: WAYNE BELL - LOFTUS, NSW - AUS, 26/07/2007  PROVIDE FEEDBACK

RENAULT SCENIC RX4  0:  RE: PROBLEMS     *FEEDBACK WANTED*

26/07/2007

ISSUE:
MANY PROBLEMS

I would love to get contact numbers of all Renault RX4 owners or past owners as I am extremely distressed about my vehicle and the way I am being treated by Renault Northcliff, especially Morne the service manager.

Took my car in for 60 000km service and from then it was a downward spiral. First the engine mountings breaking and asked to pay for the damage which I have subsequently found out is a regular occurrence! The petrol cap broke off at 40000km, then while driving in a deserted farm area with my 2 young boys the prop shaft / differential fell out! This car is Unsafe and Renault should remove them from the market totally knowing that this is a problem.

I randomly called dealers asking them about the car and they said "Dont Buy Problems With Differential/Propshaft, bad history, expensive after 70000km they are not reliable"! I hired AA to inspect the car only to find that they pushed the propshaft back into place! They blamed the tow company who has denied it So What Are They Hiding! I have several witnesses to verify that the propshaft dropped.

Morne's attitude is you have to pay R25000 otherwise come and tow your car away. The worst of it all is that they sold me an extended warranty and apparently it is not a reliable one on top of it ... not worth the paper it is written on.

I too had brake failure but was brief, not re-occurred but it was a concern as I just recently replaced my brakes. It just continues. I am fighting Renault and therefore need assistance to fight this case. Please contact me via email, I would love to chat to you. Thanks

POSTED BY: RENEE WRIGHT - NORTHCLIFF, SOUTH AFRICA, 26/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"Has anyone had problems with Renault RX4 differential or transfer box"
POSTED BY: WAYNE PREECE - LICHTENBURG, SOUTH AFRICA 19/04/2007

========== REPLY ==========
Hello to everyone out there who has been unfortunate enough to have bought Renault Scenic 4x4! This vehicle is an out and out death trap ...

We were just about to go driving in Mpumalanga. The afternoon before we left we were driving along and all of a sudden we had No Brakes! Imagine driving on the mountain routes in Mpumalanga and finding you have no clutch and no brakes. The garage who sold us this second hand vehicle sent it to Renault 4 times to have it fixed.

1st, 2nd and 3rd times it came back, we were told it had been fixed ... wrong same old problem week after week! The last time it went to Renault I called the head office and had to get quite angry in order to get anything done. Finally they seemed to have fixed it. But my question is for how long. When I am going to be driving along and suddenly find I have no brakes again ... Why do Renault allow this to happen? They obviously are aware that this car has a major defect!

Has anyone had this problem fixed and then go on to develop the same problem again and again? We all need to come to together and make Renault fix their faulty and dangerous cars. They will just keep on dismissing individuals because they can, but if we all act together and make a big noise and bring it to the attention of media in our various countries and shame Renault into doing what they should. Please! Before Someone Dies As A Direct Result Of This.
POSTED BY: NAOMI - JOBURG, SOUTH AFRICA 26/06/2007

MAZDA 3  2006:  RE: MAZDA 3    *REPLY*

25/07/2007

ISSUE:
CAR BUYING

I've had the same result from my 2006 Mazda 6 Classic, 13,000 km and still great nick. A pleasure after some of the regular diff and brake rotor problems with my previous BA XR6T (Great to drive though).

I'll wait and see but I'm starting to believe the good build quality reputation Mazda have.

POSTED BY: J KELLY - MELBOURNE, VIC - AUS, 25/07/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"MAZDA 3 2006: MAZDA 3 - I thought I would post some good news:

I bought a new Mazda3 six months ago, and has clocked up 6,500kms. To this day we have had not one problem with the vehicle. I will update this posting as time goes on, especially if something goes wrong with the car.

Regards, Michael Moore"
POSTED BY: MICHAEL MOORE - NOOSAVILLE, ACT 4/04/2007
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