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| COMPLAINTS
CORNER |
complaints.motorsm.com |
| "Complaints Corner" provides an online billboard to publicize problems or complaints about your car or poor after-sales support from dealerships and manufacturers. Good news about exceptional customer service etc. will also be published. N.B. MotorSM is not responsible nor endorse views expressed by contributors. | |
| APR 2007 - COMPLAINTS CORNER 2007: 11/07 10/07 9/07 8/07 7/07 6/06 5/07 4/07 3/07 2/07 1/07 2006 |
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HOLDEN ASTRA 1998: ASTRA ENGINE GOES 'HUNTING' WHEN IDLING *FEEDBACK WANTED* |
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ISSUE: |
We have had several problems that have been mentioned here, air-conditioning, brakes, stalling, and faulty ignition unit. Love the car but it's getting me down. It's done just over 70,000 kms and has had the timing belt changed and has been serviced regularly. I have a really good mechanic who says 'sell it'. Well I would, but it just won't idle without the engine 'hunting', it keeps looking for the right idling speed. A nudge of the pedal will stabilise it, but nobody will buy it like it is at the moment. My mechanic says he gets a different answer every time he reads the computer. It either means replacing the fire-by-wire throttle unit (700 bucks) points or the engine management system (a zillion bucks). The car is running beautifully other than this, has anybody else hit this problem? Any advice would be appreciated. |
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| POSTED BY: TERRY GRIFFIN - ADELAIDE, SA - AUS, 30/04/2007 PROVIDE FEEDBACK | ||
| ========== REPLY ========== I'd take the middle choice. Change the points and see what happens. POSTED BY: GAZZA V - MELBOURNE, VIC 1/5/2007 ========== REPLY ========== I would try another mechanic. It's been a long time since any new car has had points. Most likely suspect is that the idle air control valve has become contaminated. Some times they can be cleaned and will function OK. If this fails then it will need to be replaced. Try a good Holden dealer, they do exist. POSTED BY: GARY CARPENTER - SUTHERLAND, NSW 1/5/2007 ========== REPLY ========== I have had a lot of problems also with my 2000 model CD sedan. The ignition won’t turn over in summer heat. The air conditioning has failed - as in it needs a new compressor not just regassing. The rear tail lights have repeatedly broken. I had one rear electric window just keep dropping - it was completely twisted and jammed up. And lately it has some weird delayed acceleration problem, which has nearly caused numerous accidents already. I love my car purely because I have grown attached to it. But it has been nothing but trouble. I have made sure it has had every single service it is meant to have and I am only the second owner of it. It is hitting 187 000k's and my mechanic says to sell it and never buy another Holden/European made car again. What angers me is that Holden have not done a recall on an extremely poorly made car - and now it is not their problem - I have to spend a fortune (because it is European) on fixing the stupid thing in order to sell it for a ****ful price - because now Holden Astras have such a "good" name for themselves. POSTED BY: CHRISTINA NELSON - QLD 20/9/2007 | ||
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KIA CARNIVAL 2001: RE: KIA CARNIVAL 2001: OIL IN COOLANT *REPLY* |
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ISSUE: |
Hi all, I hope some of this information helps. The General Manager of Kia in Australia is Darren Carva (02) 9701 1700 address is Campus Business Park 350 Parramatta Rd Homebush 2140. The CEO is Mr. Min Kun (MK) Kim. Phone in for MK Kim it might be very difficult to get hold of him however keep on trying. If you can get into contact with someone high in Kia Australia you will almost obtain anything you are after within reason. If you are able to get hold of Korean personnel in Kia they will give in with pressure. Do not talk to the Customer assistance line it is a call centre to make people go away. Go to their head office in person. Park your car in front with a big sign in the window this is a lemon don't buy. By going into their head office even without a sign on your window just for meeting, things will happen. Assistance will only happen for your vehicle not for every other person who owns a Kia. Kia will make you sign an agreement for confidentiality. This is so information about their assistance they have provided will not be supplied to other owners. This action might be a little extreme however you will win in the end. Please keep on trying don't allow Kia to get away with immoral practices. |
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| POSTED BY: OSCAR ROSS - HOMEBUSH, NSW - AUS, 30/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "Brought used 2001 Kia Carnival December 2006, 85025km, by March 2007 motor completely blown up. Costs to fix are up to $14,000! I have printed and documented anything I can find out about these cars (there is a lot). I have had 2 goodwill offers declined and the mechanic wants car removed from his shop, 280km from home. Please if anyone is getting anywhere with the **** car manufacturer could you help me. I am single mum of 3, having to pay this car off over the next five years; life is going to be getting harder. " POSTED BY: RAE MCGOWAN - BOGGABILLA, NSW 25/04/2007 ========== REPLY ========== Hi Rae, We are in the same situation, our 2001 Kia that has done 46000km has been sitting at our local Kia for nearly 8 weeks in need of a new short engine. Kia have offered to pay for the part as a goodwill gesture, but won't pay for labour. I have rang, written and e-mailed Kia and several automotive writers from the Herald Sun and The Age with no luck, Kia don't care. We bought our car in March 2005 for $20,000, which we put on our mortgage and there's no way we can afford another car. My next step is to try A Current Affair or Today Tonight, we need to let people know what to expect when they buy a Kia, that they are a complete waste of money and how bad their customer service is. Sorry to not be able to give you any good news, I hope things work out for you. POSTED BY: DANI ROWVILLE - ROWVILLE, VIC 29/04/2007 ========== REPLY ========== Hi there, Another Kia carnival purchaser here. We have been rather lucky in that the dealer we bought it off has offered to pay it out and give us another car (no not a Kia). They have since banned Kia cars from their yard. It's just another voice but it all helps. If you are thinking of buying a Kia Carnival, Think again. POSTED BY: ROB FOSTER - PERTH, W.A 3/6/2007 ========== REPLY ========== They must have really upset you, what did they do that was so immoral? POSTED BY: JOHN DICKENS - CASTLE HILL, NSW 4/7/2007 | ||
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HOLDEN ASTRA TWINTOP 2007: DOES ANYONE HAVE AN ASTRA TWINTOP? THINKING OF BUYING ONE. *FEEDBACK WANTED* |
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Hi, Does anyone have any comments or advice on the new Holden Astra TwinTop? I'm thinking of buying it and would really appreciate any comments, don't want to end up with another lemon. Cheers |
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| POSTED BY: PATTY TAN - SYDNEY, NSW - AUS, 30/04/2007 PROVIDE FEEDBACK | ||
| ========== REPLY ========== I own the old model Astra Convertible & they are complete Lemons. We actually have a group of us that email each other with our latest problems & Holden do not care at all. Mine had 6 major faults before I even drove it off the showroom floor. My dealer told me that they hope to god that they sorted out all the problems with the hard top roof with the 4 seater Astra, as the Tigra Hardtop Convertible has multiply problems, hence why it is no longer available. My friend just bought the Renault Megane Convertible & loves it; it has more features & the same price. Stay away from Holden all together, I had to get Consumer Affairs involved to get mine fixed & has cost them over 36k in 10 months of owning it, they will not replace it. Read all the bad reports of the Holden Astra's & then decide & I can guarantee you will not ever buy a Holden after reading them. POSTED BY: M PETERSON - BRISBANE, QLD 5/05/2007 ========== REPLY ========== Me too I’m looking into buying a Twin Top. They look great have spoke to a mechanic friend that works at Holden. He did say the soft tops had problems but these are great cars. Debbie POSTED BY: DEBBIE - MILPERRA, NSW 26/9/2007 ========== REPLY ========== Patty, Could you please send me an e-mail address for the person (M Peterson, Brisbane) who said that they were part of a group who emailed each other about problems with Astra Convertibles? I'd like to add my woes to the group! Thanks, Wilber POSTED BY: WILBER WILLIAMS - BRISBANE, QLD 16/11/2007 | ||
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HOLDEN JACKAROO 2000: RE: HOLDEN JACKAROO - HIGH OIL USAGE/PISTON RATTLE? *REPLY* |
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ISSUE: |
I have a similar issue with a 2000 Holden Rodeo 2.8 Turbo Diesel, no visible leaks, and consumes approx 1 litre per 600-1000k's. Tried 15w-40 oils with no luck, which is heavier than the specified 10w-30. No smoke signs, even though I have been told due to the high compression engine any oil in the motor will burn and no smoke will pass. I have tried absolutely everything, quality engine flush treatments, fuel additives. I have checked the turbo to see if there is any oil residue in case of a leak, but nothing ... So I have given up and now buy oils in 20 litre containers from the local farmer's store, its cheap this way. Good luck ... |
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| POSTED BY: HARRY B - MELBOURNE, VIC - AUS, 30/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "We have had a V6 petrol Jackaroo since May, 2005. Shortly after the oil consumption increased so much so that we are now putting in about 1 ltr per week. There is also a rattle coming from the motor. We have taken it to a Holden dealer who have said there is no obvious leak and it doesn't blow smoke. Does anyone have any idea what is going on. We have tried a thinner oil as it was suggested however has made no difference. " POSTED BY: G MCKAY - RUSHWORTH, VIC 5/03/2007 ========== REPLY ========== Check out web site. Recalls 6h04 Holden Jackaroo engine 4jx1 injector seals, hope this helps. POSTED BY: ROBERT T - CANBERRA, ACT 8/8/2007 | ||
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NISSAN PATROL 2002: RE:DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT *REPLY* |
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ISSUE: |
I just love guys who pretend they actually know what they are talking about posting unfound and utter **** on websites. If you are such all so intellectually and mechanically minded people why don't you fix the problems yourselves and engineer a clutch system that never wears out. I have been in the industry for almost 18 years and have never, ever had a customer admit that it has been their driving skills that wear out clutches. If you are so adamant maybe you should take it to court and maybe if Nissan had some balls they should take you to court for unfound and defamation. Is everyone telling the truth? If you had a faulty clutch would it last 45K in the first place. Are you replacing the clutch with a genuine unit or are you using non-genuine? It might seem that the complete truth has been exaggerated, especially if we know that $1400.00 seems way too cheap for a genuine kit. Correct in saying that not all dealerships have all the tools to carry out repairs but as a business why would you spend thousand of dollars investing in tools if you will only need to at best of times use them a handful of times ... Brain surgeons everywhere ... People stop your whinging and whining. If you do not accept a professionals and manufacturers decisions take it further. Patrols are a magnificent 4wd. Best thing you people can do is sell it and buy another 4wd. Nissan Patrol 4 Ever |
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| POSTED BY: SHANE ASIF - NEWPORT, VIC - AUS, 30/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ==========
"My fiancé and I have had our Nissan Patrol STI 4.2L Diesel since new in July 2005. Have done 44,500K's and have now gone through our first clutch. Both experienced drivers of private and commercial vehicles for over 20 years, we were stunned when Nissan refused to treat the replacement of the clutch as a warranty repair. The genius's at Ryde Motor Group in North Western Sydney made the determination that the rapid wearing of the clutch was due to driver abuse. They issued this report to Nissan who gleefully rejected our claim that we have in fact driven the same way we have driven our last plethora of vehicles to find this is the first time we have EVER had to replace a clutch. Nissan - you are a bunch of ******
Word back from Ryde Motor Group's genius has Nissan stating that the wearing of a clutch at 44,500km is to be expected - standard! Can you believe this? So get ready folks, if you buy a Nissan Patrol, tuck away $2,000 dollars extra for that clutch repair before your engine has even worn itself in. Nissan, YOU **** "
POSTED BY: MARCUS ARMSTRONG - SYDNEY, NSW 16/04/2007
========== REPLY ==========
One week before Easter 07 my 4.2 turbo GU Patrol went back to Werribee Nissan because the clutch had a slight shudder. This vehicle has only done 44800 km. They removed the gear box to find the clutch was completely burnt out stating it was driver abuse and it would cost me $1410.00 to replace.
After repair was done the gearbox had a bad rattle in neutral so I returned the car to them and they said it could be a bearing in the g/box. By this time the vehicle had 45600 km. They removed the g/box again only to find the pressure plate had failed. Their answer to this was faulty goods this one is free. On inspection of faulty pressure plate the thrust bearing was only touching three quarters of the fingers on plate, still they refuse to warranty the first clutch.
I contacted Val Davis from Nissan Australia on 03 97974111 to ask if this was a problem with these vehicles. Her reply was no, never. When I told her about your case she said what you read on these pages is usually all lies so don't give up hope ring her and complain. And my occupation self employed owner driver with 23 years experience. You don't do these things for fun it is too expensive. And yes my ute is still sitting on the hoist at Nissan. It takes them a week & a half to do the job.
POSTED BY: KEN COLLIS - TARNEIT, VIC 21/04/2007
========== REPLY ==========
Hi, stop complaining about how long it takes to do a clutch in a Patrol. You try doing it; it is a major job as the box is so heavy. Plus they most likely have sent the flywheel away to get machined, so they have to wait for it to get back. Yes it is unusual for the 4.2 clutch to fail that early. The 3.0L clutch is usually the one to fail at those ks.
I am a member of the Patrol forum and I haven't heard of one 4.2L clutch stuffing up at those ks. Once a clutch is out a mechanic can tell if it is driver or mechanical fault, it shows of the clutch plate. It depends on what side the wear is on. So I have had a lot of people that say it's not the way I drive it, it's the car, but you can tell by the clutch plate ... And yes I am a mechanic, was at Nissan as well. And yes I do have an 02 Patrol 3.0L with 140000ks and original clutch, and yes I drive it off road and hard. And the 3.0L's are the one that burn out clutches ... POSTED BY: ANDREW SYDNEY - SYDNEY, NSW 23/04/2007 ========== REPLY ========== I have seen people stuck in sand on he beach revving the **** out of the engine slipping the clutch till there is smoke coming of it. In some cases the clutch is completely destroyed in less then 15 minutes. No it's never their fault. The Patrol has power assist clutch system. This makes the clutch lighter to use. However it also takes away some of the feel from the driver. It is easy to slip the clutch more than normal when starting off and more so up hill. This is often the cause of premature wear on the clutch late. No it's not warranty. POSTED BY: HARRY BELL - NEWCASTLE, NSW 5/6/2007 |
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KIA CARNIVAL 2001: RE: KIA CARNIVAL 2001: OIL IN COOLANT *REPLY* |
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ISSUE: |
Hi Rae, We are in the same situation, our 2001 Kia that has done 46000km has been sitting at our local Kia for nearly 8 weeks in need of a new short engine. Kia have offered to pay for the part as a goodwill gesture, but won't pay for labour.
I have rang, written and e-mailed Kia and several automotive writers from the Herald Sun and The Age with no luck, Kia don't care. We bought our car in March 2005 for $20,000, which we put on our mortgage and there's no way we can afford another car. My next step is to try A Current Affair or Today Tonight, we need to let people know what to expect when they buy a Kia, that they are a complete waste of money and how bad their customer service is.
Sorry to not be able to give you any good news, I hope things work out for you. |
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| POSTED BY: DANI - ROWVILLE, VIC - AUS, 29/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ==========
"Brought used 2001 Kia Carnival December 2006, 85025km, by March 2007 motor completely blown up. Costs to fix are up to $14,000! I have printed and documented anything I can find out about these cars (there is a lot). I have had 2 goodwill offers declined and the mechanic wants car removed from his shop, 280km from home. Please if anyone is getting anywhere with the **** car manufacturer could you help me. I am single mum of 3, having to pay this car off over the next five years; life is going to be getting harder. "
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NISSAN PATROL 2002: RE: NISSAN PATROL TI 2002: AIR BAGS *REPLY* |
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ISSUE: |
I had to disconnect my airbag to straighten the steering wheel on my ST Patrol. I followed the instructions in the manual but still ended up with a flashing airbag light. If you get in the car, hold the door switch as if the door is closed, switch the ignition key to on without staring the engine, then operate the door switch 10 times (I think it needs to be at least 7 times) while the airbag light is on solid (first 7 seconds), it should clear the memory. If not you may have a fault in the SRS. Good luck. Graham |
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| POSTED BY: GRAHAM P - PERTH, WA - AUS, 29/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "The airbag warning light has been flashing for 3 years due to the drivers side air bag in the seat trigging it. No one at Nissan can give answer why. " POSTED BY: M BOOT - ECHUCA, VIC 26/03/2007 ========== REPLY ========== Hi, it is illegal for a dealer to let you drive around with the airbag light on. While the airbag or ABS lights are on the systems will not function correcttly, it is a safety issue that should get fixed ASAP, try another dealer. It is only an airbag light, there is not that many things that can go wrong ... POSTED BY: ANDREW - SYDNEY, NEW 27/3/2007 ========== REPLY ========== For anyone contemplating disconnecting or removing an airbag to get the steering wheel straight, don't do it! Take your car for a wheel alignment and the technician should set the alignment with your steering wheel in the straight ahead position. For around $40.00 your problem is solved without messing with any sensitive switches, sensors or triggers. POSTED BY: MARK KURAN - MELBOURNE, VIC 29/4/2007 ========== REPLY ========== 2002 GUIII Patrol 4.8TI - I too had a problem with the airbag light staying on (flashing a fault). The car has been in and out of the dealer for over 3 years now, and they have replaced the RHS seat air bag twice, the remote airbag sensor, the main airbag computer, the RHS airbag... to no avail. They also tried to blame the pioneer DVD player fitted, and the electric brakes unit. But both of these devices were fitted at least a year before the problem started. I kept telling them it was a wiring problem! The vehicle had extended factory 5 year warranty, but is now out of warranty - but I have kept hassling them as they can't fix the problem. Last week they finally relented and fitted a new main vehicle wiring harness (dash out, etc to fit it!), after having to get one made in Japan (no longer a stocked part). The problem is now fixed. The airbag light is off, and works properly. Thanks only to perseverance but they did fix it out of warranty (technically). I reckon if they had of replaced the main wiring harness initially, it would have saved us both a hassle, and saved them a lot of unnecessary parts replaced. POSTED BY: PETER VOHRADSKY - WOLLONGONG, NSW 4/5/2008 | ||
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KIA CARNIVAL 2007: RE: KIA GRAND CARNIVAL 2007 MODEL *REPLY* |
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ISSUE: |
On sheer principle, I would not buy a Kia, as it would be an insult to all those poor punters out there that got stuck with a lemon and a clunker with the previous engined models ... there's a lot more choices than a Kia. |
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| POSTED BY: PHIL - BRISBANE, QLD - AUS, 27/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "Can anyone enlighten me to the 2007 model Grand Carnival with the 3.8 litre V6. I have test driven this car around town, up hills and along motorways and at first glance it appears to have very good attributes. However because of past reviews on earlier models I am somewhat skeptical to its performance. Any feedback from present buyers of this model (2007 Grand Carnival) would be much appreciated. I like the space the vehicle has and comfort and the new 3.8 litre V6 has good power however Christmas this year my family and I are planning to drive from Perth to the Gold Coast, Sydney, Melbourne and Adelaide last thing I need is drama. Your feedback would be much appreciated. " POSTED BY: TAMATI PIWARI - PERTH, WA 11/04/2007 ========== REPLY ========== "Don't know if you've read a previous post on this site about the new and old engines. The old engine is an engine that Kia sourced from Rover and was a dud from day 1. Water leaks, overheating, head gaskets, engine rebuilds etc. The new engine used is a Korean engine used in many other Kia and Hyundai vehicles with much better reliability and has been around for a few years already. Anyone with an old Kia Carnival, I realise that you have all paid good money for your cars but the sooner you cut your losses and get rid of them, the sooner you will be able to sleep better at night. It's a real pity that the state run consumer protection authorities have not forced Kia into sufficiently compensating the consumer, the people that they are meant to protect. Hope this helps, Mark." POSTED BY: M KURAN - MELBOURNE, VIC 12/4/2007 | ||
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NISSAN PATROL 2005: RE: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT *REPLY* |
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RE: NISSAN PATROL STI 2005: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT
I have been a mechanic for 12 years @ Holden & Mazda dealerships. I will agree with you that (as customer) would expect that you should get a longer life out of a clutch then 45,000km. I would expect between 70,000 - 100,000kms out of a clutch on a big 4WD. But I will admit that I have only worked on a couple of Patrols (worked on heaps of Jackeroo's, Rodeos, Bravo's & Tribute's) so I don't have a great deal of experience with Nissans. So I am not 100% sure how long Patrol clutch's normally last, but to fail at around 45,000kms I wouldn't be happy as a customer.
Having worked at dealerships and having done too many clutches to remember I know from experience that if the clutch looks like it has failed due to customer abuse / driving habits or it has burnt or worn out that the cost of the repair would be referred back to the customer. Reason being because if the clutch was covered under warranty and then sent back to the car manufacture for further inspection to make sure that clutch warranty claim is a legitimate claim (e.g. - Holden). Holden head office would get back to the dealer after having looked at the parts and would refer the cost of the parts and labour back to the dealer if Holden head office felt the reason for the component failure was due to the customers driving habits or wear and tear.
I hope you can see from my post as to why the dealer won't accept responsibility for a clutch repair until they have the customer's authorization to remove the gearbox so they can inspect the clutch assembly and make a diagnosis on what has caused the component to failure. On most cases (at the 2 dealerships I worked at) when the clutch has failed for whatever reason and the customer would like to have the repair covered under warranty, the service manager and workshop foreman and will have the final say if the repair will be covered or not. Because if the dealership does try and make a warranty claim for the total costs of the repair and then 3 weeks later head office comes back to the dealership after looking at the component failure and say they are not going to cover the repair under warranty, then the dealership has to pay for the entire repair.
The main clutch failures that I have seen (other from customer abuse, driving habits and being worn or burnt out) is the pressure plate fingers failing. Which I have seen many times on the Holden Commodores with the gen 3 engine with the manual transmission, and at the dealership I worked at I can't remember a single time that this repair wasn't covered under the manufactures warranty.
But I will have to pull you up on some comments you have made which are incorrect. Doing a clutch job on any big 4WD is not an easy job; don't think for 1 minute that every dealership has the correct tools for gearbox repairs. I remember when I was doing clutches on Jackeroos/Rodeos/Suburbans we didn't have a good stand to hold the g/box with, when we where ready to take the g/box out on the big 4WD there would be about 4 people assisting in removing and refitting the g/box (and this goes for a lot of dealerships, because a lot of my friends are also mechanics at different dealerships). Dealerships don't like spending money on workshop tools unless it is absolutely necessary.
Also when doing a clutch job you would have to be crazy not to machine the flywheel (unless it is a non-machine able flywheel) and on most occasions yes you can tell what has caused the clutch to fail, drive abuse and wear & tear are very easily seen. If the flywheel is a machine able flywheel and you don't machine the flywheel there is a good possibility that you will end up with clutch shudder and main reason for clutch shudder is because you need to machine the flywheel.
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| POSTED BY: MICK H - MELBOURNE, VIC - AUS, 27/04/2007 PROVIDE FEEDBACK | ||
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WARNING SCAM 0: I HAVE COME ACROSS A SCAM *COMPLAINT* |
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ISSUE: |
Have a couple of bikes on Best Bikes Motor SM, for sale. And I believe I have come across a scam. I've had a cheque, sent for a bike $3000, plus transport costs $1500, that was not cleared by bank (Cheque). But I was continuously contacted (Pressured) by said buyer, to send money for transport costs through Western Union. Pressure being applied as to send money before cheque had been cleared by Bank. Luckily for us we did not do this. Since the cheque was not cleared, on the 25/04/07 there has not been any further contact.
If I had sent the $1,500 before cheque was cleared, I would have been out of pocket for that amount. I am concerned that other advertisers may have had the same thing happen to them.
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| POSTED BY: P & D CLYNE - YUNGABURRA , QLD - AUS, 27/04/2007 PROVIDE FEEDBACK | ||
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WARNING SCAM 0: PLEASE BE VERY AWARE *COMPLAINT* |
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ISSUE: |
Recently received an email (of three) from guy in England wanting to buy bike sight unseen. Very pushy to get personal details off me and I was just as illusive. Finally gave him some basic info and asked for his name and address. Have not heard from him since. His email is ginny_wisely001@yahoo.co.uk. Please be very aware! |
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| POSTED BY: D BEATON - CLAREMONT, TAS - AUS, 27/04/2007 | ||
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TOYOTA KLUGER CVX 2004: FRONT LEFT TYRE BALD IN NEXT TO NO TIME *COMPLAINT* |
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ISSUE: |
I am on my 3rd set of tyres for my 2004 CVX Kluger. First set was changed at about 15,000km and on my 3rd set now and the car has only done 60,000kms. Toyota don't want to know about the problem, said originally it was Toya's problem, the original tyres.
Have tried different types of tyres but still the same problem - the front left tyre outer edge is bald and the other three are still fine? Very expensive exercise to change tyres every 20,000kms or so. Even through great to drive and very comfortable inside, would not recommend to anyone else.
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| POSTED BY: SHAUNA MARTIN - GOLD COAST, QLD - AUS, 27/04/2007 PROVIDE FEEDBACK | ||
| ========== REPLY ==========
This might sound stupid but I have to ask it, have you had a front end alignment to see if your wheels are all pointing in the right direction? If not, I suggest you have that done before destroying another tyre. If you have had an alignment done, you should get another one done at a place that specialises in suspension, such as a Pedders store. There used to be one in Ferry Rd Southport. Not sure exactly where you are. You should ask for a report from the alignment and ask if it meets the manufacturer's specifications. I'm quite sure that you will find the problem to why your tyres are destroying themselves by doing this. Good Luck, Mark. POSTED BY MARK KURAN - MELBOURNE, VIC 28/4/2007 |
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FORD FALCON 2004: REPLY *COMPLAINT* |
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ISSUE: |
RE: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT
Andrew's reply to this clutch burning problem in Nissan Patrol 4.2l's is patronising, to say the least. Here you have staring you right in your face two exactly same problems, at exactly the same (almost) kilometers, in two different locations (one from Victoria and one from NSW), in cars belonging to two different people. The only similarity is the make and model of the car. Coincidence? NO. Genuine? YES. And Andrew says Nissan 4.2's do not burn out clutches.
Open your eyes man. Just because you belong to a Patrol forum does not mean that Nissan 4.2's do not burn out clutches. And you owning and driving a Nissan 3.0l hard has got nothing to do with Nissan 4.2l's burning out clutches. As for him being a mechanic: didn't you admit (albeit reluctantly) in this forum not too long ago that you are a car salesman? Quite a career change there! Check out previous postings from him:
Falcon BA 2005: RE POOR RESALE VALUE (25/04/2007)
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| POSTED BY: E NAR - SYDNEY, NSW - AUS, 26/04/2007 PROVIDE FEEDBACK | ||
| ========== REPLY ========== Hi E Nar, I am definitely a mechanic, I am just not practicing as one now, I did have a career change, so get your facts straight. * Secondly, another post has been put on here backing up what I said. * Thirdly, a mechanic can tell if a clutch is driver abuse or mechanical fault, so don't carry one and think you know... * Fourthly, been a member of the patrol forum, I have spoken to many patrol owners, and FACT that most clutches fail on the 3.0L model not the 4.2. Of all the owners of the 4.2 not one of them has had a clutch fail that early on a 4.2. You go and try changing a clutch on a Patrol and try and do it quick if you think you are so good. As I said, there is another post on here that backs up some of the things I said, so before you say things like you said, get facts. Yes I am a mechanic, but about 3 yrs ago I became a car salesman ... POSTED BY ANDREW - SYDNEY, NSW 28/4/2007 ========== REPLY ========== I'm sorry to tell you but it is very easy to tell if a clutch has been abused by looking at the wear and heat marks on the flywheel and pressure plate. I have personally towed a race car around Australia with a 4.2l patrol, 186000km and no clutch problems as yet. And yes, flywheel must be machined or replaced, if not no clutch manufacturer, (genuine or aftermarket) will honour any warranty. POSTED BY GRAHAM - SYDNEY, NSW 1/5/2007 | ||
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FORD FALCON XR6 2003: RE: XR6 TURBO TRANS/RADIATOR FAULT *REPLY* |
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ISSUE: |
I also own a 03 Futura. I was told about this fault and bought an external transmission cooler and fitted it myself. A lot cheaper than having it go and having to rebuild a gearbox; the cooler was $150. |
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| POSTED BY: BILL - BRISBANE, QLD - AUS, 26/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "I have a 2003 BA Falcon Futura and I just noticed the coolant had turned an orange colour and foamy looking - so I took it to Ford thinking that it may just need the coolant flushed out but they said that it is a fault that is very rare where the coolant can get into the Auto Transmission and vice versa and do a lot of damage. They said it is not the way I drove it but a rare fault of that vehicle. They said it would cost about $4000 and 5 days off the road to fix as they have to replace the radiator and remove the auto and replace various parts etc. The car has only done 85000 kl and is 14 months out of warranty and so it is all at my cost. I am very angry about this as obviously it is a design fault where the auto trans. fluid and the coolant can cross-over to each other (how crazy is that!). I won't be buying another Ford even though I feel the BA is a great car to drive. The resale values are also terrible on the BA. " POSTED BY: R N - CANBERRA, ACT 7/04/2007 ========== REPLY ========== Despite what Ford tell you, yours is not a rare fault, mine is sitting in the workshop while we decide if its worth fixing it. My BA has done 89,000 kms and needs approx $5,000 spent on it and of course is just out of warranty. The cause of this from what I've learned is a glue used inside the radiator is water soluble and is widely known about in the motoring industry. I am in the process of fighting Ford for all the good its doing me, but I am persistent, I have to be, I've lost a radiator, gearbox, head and it now appears my engine is not well either. I was about to trade up to a new Ford when this happened, like I will ever buy another one now. My advice to you is fight Ford, maybe if enough people do they will start to listen. " POSTED BY: DENISE SALISBURY - SALISBURY , SA 10/04/2007 ========== REPLY ========== My 2003 BA has just mixed the trans fluid and coolant together. Taking it to the workshop beginning of the week and will be phoning Ford. If enough people get together and complain at the same time maybe even to the Media, then Ford would be forced to help us and fix the problem. POSTED BY: COLIN J - CRAIGMORE, SA 10/06/2007 | ||
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HOLDEN ASTRA 2002: GEAR BOX TROUBLE *FEEDBACK WANTED* |
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ISSUE: |
My Astra (2002) is currently experiencing issues with the gears. At times it doesn't seem to flow through the gear change and it has actually locked up on me a few times which is becoming a concern. To fix it I've had to turn off my car to unlock the gears, but sometimes repeat this procedure. I've had it looked at a couple times, but they haven't been able solve it. I was told that the Barina model has had similar issues, but not the Astra ... any advice? |
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| POSTED BY: AMY M HOWARD - ADELAIDE, SA - AUS, 26/04/2007 PROVIDE FEEDBACK | ||
| ========== REPLY ========== Very interesting - I purchased a 2002 Astra CD brand new. Being a bit of a DIY mechanic (nuttin' too big), I decided to change the oil in the manual transmission because I didn't like the 'poopy' and 'notchy' feel of the gear shifts. To my amazement I found out that there is no service schedule for trannie oil changes - it's in there for life! The only way was to drop the bottom trannie plate (let the oil out, fit a new gasket and refit the plate) which I did. The trannie oil amount stated in the manual is 1.8 litres, so I measure the old amount that dropped out and again to my amazement there was only 0.8 litres there! Does that mean that GM when building Astra's saves 1 litre per car (it would add up - just think that if they build 300,000 Astra's, that's 300,000 litres of trannie oil they save.) A big worry. I filled the trannie up again using a small inlet (by removing a plug and put the proper 1.8 litres in) I used a very expensive oil - REDLINE MT-90. Since then the gearshifts are smooth; quite and a fast improvement from stock. POSTED BY PHIL FROM BRISSIE - BRISBANE, QLD 27/4/2007 ========== REPLY ========== Hi Amy, I was curious to know how you got on with this problem. I have a 2.2lt 5spd manual 2001 Astra Convertible and my gears have suddenly become very difficult to operate in the past few months. My dealer has no explanation and reckons we could start swapping parts one at a time but right now I am more interested in Phil's solution (cheaper) and also to see if you had any success with your Astra. Any info would be great thanks. Cheers. POSTED BY: LEW - MELBOURNE, VIC 19/4/2008 | ||
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RENAULT SCENIC RX4 2002: RE: ANYONE WITH RENAULT SCENIC RX4 GEARBOX PROBLEMS? *FEEDBACK WANTED* |
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In response to your problems re: Renault gearbox. We have had exactly the same problem.
A little over 8 months ago, our Renault kept popping out of 5th gear when driving along a highway. We took it straight to the Renault dealership and 8 months later, it is still sitting at the dealership worth absolutely nothing. They initially provided a quote of $3200 to fix the 5th gear (in which I paid almost $200 to receive that indicative quote). I gave the go ahead to get it fixed only to be told once it was up on hoists that it needed a whole new gearbox amongst numerous other things. The costs are excessive, and they have shown absolutely no empathy at all. My last discussion with the dealership was that it would cost me $6000 for a new gear box, labour of $121 per hour and then there would be quite a few extra costs on top of that.
We had another mechanic look at it, and he said the stone guard under the car was missing, and as such internal damage to the motor and gearbox had been caused. I raised this with Renault and they advised the stone guard falling off was common and that this would not cause the problem of the gearbox. They also advised that the gearbox was a common problem. I cannot understand how we did not notice any oil leaking (we parked it on a light colour driveway) and no lights flashed on the dashboard. Apparently the other damage is also quite significant and the external mechanic said that a lot of the issues should have been picked up in a service.
Our car is out of warranty, has just over 100,000 kms and has always been serviced. I just cannot stomach having to pay at least $9000 (that's the current estimate to get it back on the road) when the car is barely 5 years old. The external mechanic recommended we just sell it to the wreckers as it is basically worthless.
Surely there is something we can do? To be told by Renault that this is common is just not good enough. We bought the car on the proviso it would be a reliable family car and it's anything but. The mechanic told us we are lucky we were not killed. This all happened after we sent it in last year for a recalled part to be fitted. I can't help but that triggered everything to go wrong, but of course the service department of the dealership will not accept any responsibility.
I am at my wits end as I have 3 children and just cannot afford to get this car fixed.
I would be interested in hearing any possible solutions to this as the car is worthless to me at the moment and considering we paid $32,000 five years ago, surely the manufacturer should accept some liability?
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| POSTED BY: ANNEKE WILSON - BRISBANE, QLD - AUS, 26/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ==========
"I have a Renault Scenic RX4 2002 model, having done 168,000km, which has gearbox problems - jumping out of 5th gear, leaking oil & noisy. From Renault dealer requires new gearbox at cost of nearly $6000. Additionally has badly worn rear coupling - from Renault, cost includes rear tail shaft - $2000+. This vehicle has only ever done long travel distances & is only on second set of tyres. I find it unbelievable that any vehicle of such reputed 'quality' could be worth little more than dump value after only 168,000km. And what is Renault's response, to 2 emails to their national customer relations? Absolutely nothing! I am very keen to know of any others with similar problems. " POSTED BY: JON HOLCOMBE - UTUNGUN, ACT 4/04/2007 ========== REPLY ========== We have owned a Renault scenic RX4 car just over 5 years + 6 month old and only 60000km on the clock from brand new. My Wife drives the car and does not thrash the car. A bearing in the gearbox collapsed which stuffed the gearbox, snapped the output shaft out of the gearbox (a three quarter inch diameter rod). The bearing sprayed bits everywhere teeth slashed off the fly wheel, clutch plate & pressure plates destroyed. CV joints broken. I have been advised for new parts will cost $9000 & forget that the labour will cost approx' $2000.00 The warranty is for 3 years and 100000km. In the service manual it recommends that spark plugs be changed at 60000km. I failed to see a recommendation to change the gearbox at say 50000km. Yes my car came to sudden stop and with my whole family in the car, I was lucky that the car had been only travelling at a speed of 40kms per hour. Yes different circumstances may have been deadly. This is not acceptable for such a defect not to be shared with the public. Others who have a Scenic RX4 may not be so lucky as me. This is my first email relating to this incident, but not my last.
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KIA CARNIVAL 2000: RE: KIA CARNIVAL HEAP OF **** *FEEDBACK WANTED* |
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ISSUE: |
We had a new Kia Carnival now for coming up to 5 years, we have done 75,000km. In that time we have had the clutch replaced under warranty, the head gasket goes with a new short motor replaced under warranty and another clutch replaced at that time which we had to pay for. 25,000km later the head gasket has gone again. This time the car is now out of warranty. Kia are saying they DO NOT have a head gasket problem with this model engine and the problem is with the people that service the car. The Kia dealer will repair the car for minimum of $3,500.00 and will tell Kia if they think the repair should be repaired under Kia good will, HA HA! But the dealer is saying that there is not a problem with the head gasket or the motor in this model carnival. The Kia line! The car has been off the road for three months. I can not find a mechanic that will look at repairing a Kia Carnival head gasket, and if you did how long will it last? No wonder a mechanic wouldn't repair it; they would have to give a warranty on the head gasket. I would like to know how many people have the same problem. When will Kia come clean, when do fair trading do something. Buying a new Kia, you would be better off buying a very average second hand car. My advice is Do Not Buy a Kia New or Used. |
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| POSTED BY: STEPHEN HAZELTON - NARELLAN VALE, NSW - AUS, 26/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "I purchased a second hand Kia Carnival and I'm now into my 3rd motor. I was told that the car had a recall and Kia will not do anything about it. I believe Kia are responsible for this and should give our money back and take this heap of **** off our hands I'm so unhappy about this - what can we do. It also has other problems: interior problems, parts breaking off it everywhere. We paid $22000 for the car in 2004 and the car has only done 100,000 and 3 motors - help lets put a stop to this I've had enough. I cannot bring myself to sell the problem to someone else. Thank you Katrina Sunner" POSTED BY: KATRINA SUNNER - MACKAY, QLD 10/04/2007 ========== REPLY ========== I'm with you Katrina, our 2001 Kia Carnival has done 45,800 km and has been sitting at our local Kia dealer since the 6th of March in need of a new short engine, which is a common fault in Kia Carnivals built between September 1999 and March 2002. We bought our car in March 2005, and according to Kia because it is so far out of warranty they will only pay for the parts and we are liable for labour costs, which have been quoted at $2000. I have rang, e-mailed, sent letters and faxed them over the past 4 weeks, but have gotten nowhere. I am now taking it to VCAT, I have spoken with Consumer Affairs who told me not to accept the offer, so I am in the middle of doing the necessary paper work to get that underway. We can't afford to be without a car, but can't afford another one either, we are still paying for this heap of junk! I will let you know how I go. Good Luck! POSTED BY: DANI ROWVILLE - ROWVILLE, VIC 11/04/2007 ========== REPLY ========== My husband and I are currently having the same problems with our 2000 model Carnival purchased second hand with an extended used-car warranty in March 2004. In January the head gasket failed due to the inherit problem in the engine design that these cars are plagued with. The car had travelled 88,000 km and this was the first time it had happened. We were offered a short engine by Kia Australia, however we would need to foot the $4300 bill for labour as well as any repairs to the head. We didn't think this was a fair offer, since the problem is a design fault in the engine, for which we should bear no liability. We lodged a complaint with the Department of Fair Trading in Sydney. Fair Trading got absolutely nowhere with Kia Australia, so we have lodged a complaint with the Consumer, Trading and Tenancy Tribunal for the matter to be heard in front of a Judge. Our hearing is tomorrow (18/4). Will keep you posted of the outcome. POSTED BY: CHRISTINE S - SYDNEY, NSW 17/04/2007 ========== REPLY ========== Commiserations - I feel very sorry for those who have bought one of the Kia clunkers... If only the word cold become main-stream to prevent anyone from buying one of these 'dogs' ever again ... I hope all works out for you. POSTED BY: PHIL - BRSIBANE, QLD 27/04/2007 ========== REPLY ========== The engine is made by Rover and is fitted to several vehicles including MG, one of the Landrover Series and the Kia. The problem is the cylinder liners do not have enough protrusion and therefore not enough clamping pressure is applied to the head gasket and the cylinder liner. There is a mob in Melbourne that rebuilds the engine and reset the liner height. However it is proven that the problem can reoccur. If you are the original owner Kia will assist with the repairs. However if you purchased the vehicle second-hand then they are less likely to assist. Firstly you have no contract with Kia as they did not sell you anything. It is not a safety issue so no legal recall can happen. The CTTT (Tribunal) has a statute of limitations of 3 years from the date of sale from Kia so most of the vehicles are well outside this time frame. If you purchased from a used car dealer then you only have 3 months or 5000km warranty. If you purchased privately or from auction you are on your own. I see lots of families purchase one of these second-hand because they are cheap and then have to repair the engine for as much as they paid for the car. My advice is to sell the bloody thing before you have a problem. There is no cheap repair for these engines and you would be lucky to find a second-hand engine. There is no good news side to this story only heart ache. POSTED BY: HARRY BELL - NEWCASTLE, NSW 8/05/2007 | ||
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HOLDEN RODEO 3L TURBO DIESEL 4X4 2002: CUSTOMER SERVICE UP 'S#@%' CREEK AT PACIFIC TOYOTA CAIRNS *COMPLAINT* |
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ISSUE: |
Please read the following points of our ‘experience’ at Pacific Toyota Used Cars (Cairns):
What we (the customer) would like:
To this day 25/4/07 the paintwork has been fixed, water leak has been fixed but still there is no car manual. How do I change a tyre? Basic mechanical care for my new used 4x4. I have suggested to the customer complaints to photocopy a manual of another vehicle when it arrives in their yard. I was promised a car manual from day 1 and I will not stop 'annoying' them until I get one.
Hopefully anyone reading this complaint will not go to Pacific Toyota Used Cars Cairns and will tell their friends also. Thank you
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| POSTED BY: MATT W - KEWARRA BEACH, QLD - AUS, 25/04/2007 PROVIDE FEEDBACK | ||
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HYUNDAI GETZ 2006: RE: PAID FOR SERVICE, CAR NOT SERVICED - NORTH STAR MOTORS *REPLY* |
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ISSUE: |
Yep, it's happened to me as well. Although I'm not a mechanic, I had performed all my servicing myself & never had any problems. I was planning a trip from Melbourne to Allis Springs and decided to get my local Holden dealer to do the service. Requested was oil & filters, radiator flush & re fill, tyre rotation, and just a general check over. (I explained the planned trip). Reflecting on the whole experience, I couldn't possibly cover all of what they stuffed up. Some of them are as follows: Booked car in for service. (1) When I dropped it off in the morning they had no record of it being booked in. (2) Received phone call informing car was ready to pick up. Arrived at service centre ... no car. It was supposedly being road tested? CD was 45min into the disc, some road test. Got car home & decided to check all was done. Long story short, nothing was done. I drove back to the service centre & confronted the service manager who proceeded to treat me like an idiot. I informed him of my position & he changed his tune. Week later I get a call from their accounts department saying I hadn't paid for the service. I told them I had paid on the day & also let rip with a procession of profanities. At the end of the day I didn't get my money back, just an admission that they stuffed up. 1st and final Holden service. (I don't think the other big brands are any better). Cheers, don't feel alone on this one. |
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| POSTED BY: ADAM - HALLAM, VIC - AUS, 25/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "I purchased a brand new Hyundai Getz from North Star Motors in Mildura in Nov '06. Being extremely confidant in the people I was dealing with because I had already had dealings with them through my cleaning their showroom each week for them for the past 2 yrs periodically. If there was anyone I could trust to look after me it would be "North Star Motors" yeah right! The first service ... free, 1000 kms. Not engaging in gear properly and motor revving, came back no faults found all in good working order. Second service 7500 kms. I took my car in at 10.30am as per booking time. Went back at 12.30 to pick it up. Just about ready 'Paul White - head mechanic' quoted. I sat in the waiting area they drove it out for me to pick up. Noticed no protection on seats was taken - no plastic covers placed on seat. I went into service area to pay. I asked 'what has actually been done today?' being a mere female? Reply was 'checked all these items here on the invoice' including tyre pressure, windscreen washer bottle etc etc. I thought o.k. and paid $88.00. Happy I drove out that my car was safe and no problems. I continued to drive the car back to work. Didn't notice the bonnet had been left up. Drove it home from work, got home parked car. Then I didn't lock the car and within a short time later the alarm activated and my partner went out and looked and noticed they had left the bonnet up! 3 days later drove to another town, notice car pulling to the left, stopped at service station and checked tyre pressure. 18 pound in left 15 in right, 20 in left back 22 in back right? So what else haven't they done? Went home, husband checked oil, suspicious as has a dark tinge to it, darker than new oil. I rang North Star Motors asking how they can service a car, tell me they checked tyre pressure, changed oil etc etc and looks like nothing has been done and yet I have paid for a service to be done on my brand new car! What if I was a 65 / 70 yr old female driving on an open road and the bonnet flew up? Mistakes happen yes but pure negligence is another matter! What happened to being able to trust your mechanic? I feel I owe it to every consumer whether they buy a new car or a second hand one to tell them my issue because if my car has a problem is it the manufacturer at fault or the mechanic. In regards to my warranty I am getting a log book service done to my vehicle and if something goes wrong with the car they are going to say they have serviced the car properly and yet have they? Why should my partner have to check their work? Are they going to replace parts they are supposed to? Does someone have to lose their life from bonnet not being shut properly? What about everybody else that go to the dealership? What does it cost to get a real service? Can you trust mechanics? For all the aussie battlers out there that work your **** off to buy a car are all the dealerships the same out there. Do they not service the cars? Or is it ok for people with money? How many other people out there does this happen to? And is it by people you think you can trust? Is it just females? Told me to my face, ticked the items in front of me on the invoice yep done this, this and this? Don't lie, don't tell lies ... " POSTED BY: FRANKIE-LOUISE LOHMANN - MILDURA, VIC 24/04/2007 ========== REPLY ========== You should write to Hyundai as well as the owner of the dealership that gave you the bad service. I would hope that the next service would be free of charge to get you back there and win their confidence. You probably had some slack apprentice working on your car, without supervision. Next time insist that the leading hand works on your car. Good Luck, Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC 25/4/2007 | ||
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HOLDEN ASTRA 2006: RE: STEREO, SHORTAGE OF SOME SORT *REPLY* |
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Trouble with Holden Astras are they are not Holdens but Opels or Vauxhalls so they need to be maintained as such, not that I blame Holden dealers but most just don't understand these cars. I maintain my own and it is as good as any other car. Your hiccup is likely a dirty throttle body, just needs a clean but never done on service times. |
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| POSTED BY: P CRUMPLIN - SYDNEY, NSW - AUS, 25/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ==========
"HOLDEN ASTRA 2006: STEREO, SHORTAGE OF SOME SORT - I have bought my car brand new only had 20kms on clock and already i have faults and Holden is telling me there's nothing wrong with it or trying to find some excuse for what's happening is normal. Tell me how can a stereo that turns itself down and won't turn up be normal, try travelling an hr with low volume and can't turn it up when a good song comes on. They blamed it on the heat and said its normal when it's hot to do that but who wants to put up with that all summer? NOT ME! But how can they explain when it happens at 10pm on the way home when it's cold? I've taken my complaint to higher people but was wandering if anybody else has had the same problem or I just got a black sheep? My other problem was pulling out of the driveway the other morning and I had no power steering no horn no clock or temperature. Please let me know of any problems anyone may have had. Thanks"
As for the other problems all I've had "so far" are rattles in the doors, and a paint defect which has been repaired 3 times - still a ongoing battle, just received it back for the 3rd time only to find a piece of grit under the paint. Now it has to go in for a 4th time, a total of 10 days without my car and no courtesy vehicle. My car's only done 5000 ks and already the engine has this irritating hiccup or stumble when I'm accelerating. I love the car but I'm starting to feel like I should have bought something else. "
These faults have been reported at the regular scheduled services but the dealer can find nothing wrong and the problems refuse to show themselves while at the dealership. We have reported the problems to Holden directly who can only suggest that we return the vehicle to the service department of the dealership at our earliest convenience."
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FORD FALCON BA-SR 2004: BECAUSE IT'S WRITTEN ON THE JOB SHEET DOESN'T MEAN IT'S BEEN DONE. *COMPLAINT* |
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ISSUE: |
Booked my car in to local Ford dealer for the first service, 12 months/15000K. Scratced my initial on oil filter, which I do if anybody other than myself does the service. Next day check the engine bay, the oil has been changed but the original filter is still on the motor. Thinking maybe it's an oversight, and going away the next day, I buy a new filter and put it on myself.
Next service 24months/30000kms, I give the dealer the benefit of the doubt and book the car in again. Informed the brake fluid will need changing extra $80. After the service I put the car up on ramps, sure enough the dust covers on the bleeder nipples have not been disturbed, bleed some dirty brake fluid out of one wheel into a bottle. Drive to the dealership and inform the service manager of the problem. Seems stunned that I would know if the fluid had been changed or not. After inspecting the car up on a hoist he agrees the work has not been carried out.
A word of warning, just because it's written on the job sheet doesn't mean it's been done.
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| POSTED BY: ERIC SORRENSON - SYDNEY, NSW - AUS, 25/04/2007 PROVIDE FEEDBACK | ||
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KIA CARNIVAL 2001: OIL IN COOLANT *COMPLAINT* |
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ISSUE: |
Brought used 2001 Kia Carnival December 2006, 85025km, by March 2007 motor completely blown up. Costs to fix are up to $14,000!
I have printed and documented anything I can find out about these cars (there is a lot). I have had 2 goodwill offers declined and the mechanic wants car removed from his shop, 280km from home.
Please if anyone is getting anywhere with the **** car manufacturer could you help me. I am single mum of 3, having to pay this car off over the next five years; life is going to be getting harder.
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| POSTED BY: RAE MCGOWAN - BOGGABILLA, NSW - AUS, 25/04/2007 PROVIDE FEEDBACK | ||
| ========== REPLY ==========
Hi Rae, We are in the same situation, our 2001 Kia that has done 46000km has been sitting at our local Kia for nearly 8 weeks in need of a new short engine. Kia have offered to pay for the part as a goodwill gesture, but won't pay for labour. I have rang, written and e-mailed Kia and several automotive writers from the Herald Sun and The Age with no luck, Kia don't care. We bought our car in March 2005 for $20,000, which we put on our mortgage and there's no way we can afford another car. My next step is to try A Current Affair or Today Tonight, we need to let people know what to expect when they buy a Kia, that they are a complete waste of money and how bad their customer service is. Sorry to not be able to give you any good news, I hope things work out for you. POSTED BY DANI - MELBOURNE, VIC 28/4/2007 |
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FORD FALCON BA 2005: RE: POOR RESALE VALUE *REPLY* |
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ISSUE: |
Hi, I know how you feel, but what do you think a 2 yr old Falcon is worth. Any dealer can go to an auction house and buy Falcons, Commodores and all that stuff cheap, as every year fleet companies get rid of a stack of cars and flood the used car market. And as it goes, while there is supply there is not much demand. Values of Aussie cars are poor, and any manufacturer that does big fleet dealing constantly will have poor resale. Yes I am in car sales, I valued a 2005 XR8 man 30ks and every option and that was only worth $29000. If you want resale, go Mazda, Subaru, Honda, Nissan and Lexus. Also stay away from prestige cars, you pay the earth, but get stuff all at trade in ... |
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| POSTED BY: ANDREW - SYDNEY, NSW - AUS, 25/04/2007 PROVIDE FEEDBACK | ||
| ========== ORIGINAL POSTING ========== "Back in 2004 I decided to purchase a new BA Falcon Classic. Lovely car apart from a few niggling problems (shudder in the brakes, boot leaks etc) it has been fine. I would have preferred the XR6 but gave in to my kids need for a DVD player which the Classic has as standard. Anyway 2 and half years down the track I'm looking at upgrading to an XR6 (or 8 if the budget allows). My car is Shockwave in colour and has done 55,000kms and is in immaculate condition. I was looking for an XR6 the same colour (of which there's a few of), with similar kms and age. I came cross a 2005 BF Mk1 XR6 in Shockwave for a retail price of $29k at a Sydney Ford dealership. When the subject of changeover price came up I nearly fell of my chair ... thinking around $10 Grand would be reasonable (as I couldn't justify more than that for the sake of a sports body kit, 17" alloys and a few other minor features) the dealer suggested 15k!. Now this implies my 2004 Classic is worth only $14,000 after 2 and a half years and paying around $36,000 on the road when new. It goes to show that the resale on BA's is poor at best. Looks like I'll be hanging on to my car for a while. " POSTED BY: PETER JAGO - SUTHERLAND, NSW 23/04/2007 ========== REPLY ========== Better idea, sell it yourself privately, to you it may be worth 19k but by the time a dealer details it and sells it with warranty (by law) that's all it is worth to him. Or are you going to give him warranty against any problems it may have in the future? And no I am not a dealer or car salesman. POSTED BY: GRAHAM - SYDNEY, NSW 25/4/2007 | ||
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TOYOTA COROLLA CONQUEST 2005: INCOMPETENT TOYOTA SERVICE BOOBERY *COMPLAINT* |
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