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APR 2007 - COMPLAINTS CORNER     2007: 11/07 10/07 9/07 8/07 7/07 6/06 5/07 4/07 3/07 2/07 1/07    2006

HOLDEN ASTRA  1998:  ASTRA ENGINE GOES 'HUNTING' WHEN IDLING    *FEEDBACK WANTED*

30/04/2007

ISSUE:
ELECTRICAL

We have had several problems that have been mentioned here, air-conditioning, brakes, stalling, and faulty ignition unit. Love the car but it's getting me down. It's done just over 70,000 kms and has had the timing belt changed and has been serviced regularly. I have a really good mechanic who says 'sell it'. Well I would, but it just won't idle without the engine 'hunting', it keeps looking for the right idling speed. A nudge of the pedal will stabilise it, but nobody will buy it like it is at the moment. My mechanic says he gets a different answer every time he reads the computer. It either means replacing the fire-by-wire throttle unit (700 bucks) points or the engine management system (a zillion bucks). The car is running beautifully other than this, has anybody else hit this problem? Any advice would be appreciated.

POSTED BY: TERRY GRIFFIN - ADELAIDE, SA - AUS, 30/04/2007  PROVIDE FEEDBACK
========== REPLY ========== I'd take the middle choice. Change the points and see what happens. POSTED BY: GAZZA V - MELBOURNE, VIC - AUS 1 MAY 2007 ========== REPLY ========== I would try another mechanic. It's been a long time since any new car has had points. Most likely suspect is that the idle air control valve has become contaminated. Some times they can be cleaned and will function OK. If this fails then it will need to be replaced. Try a good Holden dealer, they do exist. POSTED BY: GARY CARPENTER - SUTHERLAND, NSW - AUS 1 MAY 2007 ========== REPLY ========== I have had a lot of problems also with my 2000 model CD sedan. The ignition won’t turn over in summer heat. The air conditioning has failed - as in it needs a new compressor not just regassing. The rear tail lights have repeatedly broken. I had one rear electric window just keep dropping - it was completely twisted and jammed up. And lately it has some weird delayed acceleration problem, which has nearly caused numerous accidents already. I love my car purely because I have grown attached to it. But it has been nothing but trouble. I have made sure it has had every single service it is meant to have and I am only the second owner of it. It is hitting 187 000k's and my mechanic says to sell it and never buy another Holden/European made car again. What angers me is that Holden have not done a recall on an extremely poorly made car - and now it is not their problem - I have to spend a fortune (because it is European) on fixing the stupid thing in order to sell it for a ****ful price - because now Holden Astras have such a "good" name for themselves. POSTED BY: CHRISTINA NELSON - QLD - AUS 20 SEP 2007 ========== REPLY ========== Hi, my friend has a 2008 Holden Astra Twin Top, petrol. He bought it brand new, 7 months ago. And for the last 7 months he has been having huge problems with the engine just all of a sudden dying instantly. No coughing or spluttering, just dead instantly. Electrical or computer management? He will be parked on side of road, he'll go to pull out into traffic, and bang, motor dies, instantly, no power at all. Has to stop, and start the engine again. This has been going on since he drove it of the showroom. We are having fight with Giltrap Holden, the company which owns Schofields Holden. Today 19th March 2009, have just wrote a letter to General Manager of Schofields Holden **** and told him, that we are formally rejecting the car and we want a fast and full refund of the purchase price. Which we are legally entitled to, under our Consumers Guarantee Act. We have been informed that they are waiting on a decision from Holden themselves. His was manufactured in Belgium. I can not believe the number of Complaints I have found on the Internet with the same type of problem with the Engine Dying or Electrical System Dying. They have told us they have spent $12,000 trying to fix the problem, even after we have managed to repeat the problem several times while hooked up to their in house computer testing systems, but still No Answer or Solution. Hope this helps in some way, please feel free to email me. POSTED BY: KEVIN - AUCKLAND - NEW ZEALAND 20 MAR 2009 ========== REPLY ========== The 'hunting' problems might well be either: 1. the idle air control valve needs cleaning - an easy and quick job 2. the throttle body needs cleaning - another easy and quick job 3. the AFM (air flow meter) needs cleaning - yet another easy and quick job These above items can be done in 1.5 hour. Find an honest mechanic who knows the Astra engine (which is very good), and ask him to do these three things. I've done them myself by getting all the instructions from the web. Cheers. POSTED BY: CUSTER - AUS 24 MAR 2009 ========== REPLY ========== We bought a brand new 2007 Astra 5 door hatch in Canberra and had the same problem as Kevin has listed. The car just dying or not being able to start it. Many trips to Holden with them saying they could not find anything wrong and were unable to replicate the fault. Holden were not that interested in helping and we had to make a lot of noise and many angry phone calls to get action. Finally it was the fuel injectors not sending fuel to the engine. They replaced them and the problem has not come back. Hope this helps. POSTED BY: SHANEEN - MELBOURNE, VIC - AUS 23 MAY 2009

KIA CARNIVAL  2001:  RE: KIA CARNIVAL 2001: OIL IN COOLANT     *REPLY*

30/04/2007

ISSUE:
ENGINE

Hi all, I hope some of this information helps. The General Manager of Kia in Australia is Darren Carva (02) 9701 1700 address is Campus Business Park 350 Parramatta Rd Homebush 2140. The CEO is Mr. Min Kun (MK) Kim. Phone in for MK Kim it might be very difficult to get hold of him however keep on trying. If you can get into contact with someone high in Kia Australia you will almost obtain anything you are after within reason. If you are able to get hold of Korean personnel in Kia they will give in with pressure. Do not talk to the Customer assistance line it is a call centre to make people go away. Go to their head office in person. Park your car in front with a big sign in the window this is a lemon don't buy. By going into their head office even without a sign on your window just for meeting, things will happen. Assistance will only happen for your vehicle not for every other person who owns a Kia. Kia will make you sign an agreement for confidentiality. This is so information about their assistance they have provided will not be supplied to other owners. This action might be a little extreme however you will win in the end. Please keep on trying don't allow Kia to get away with immoral practices.

POSTED BY: OSCAR ROSS - HOMEBUSH, NSW - AUS, 30/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "Brought used 2001 Kia Carnival December 2006, 85025km, by March 2007 motor completely blown up. Costs to fix are up to $14,000! I have printed and documented anything I can find out about these cars (there is a lot). I have had 2 goodwill offers declined and the mechanic wants car removed from his shop, 280km from home. Please if anyone is getting anywhere with the **** car manufacturer could you help me. I am single mum of 3, having to pay this car off over the next five years; life is going to be getting harder. " POSTED BY: RAE MCGOWAN - BOGGABILLA, NSW 25/04/2007 ========== REPLY ========== Hi Rae, We are in the same situation, our 2001 Kia that has done 46000km has been sitting at our local Kia for nearly 8 weeks in need of a new short engine. Kia have offered to pay for the part as a goodwill gesture, but won't pay for labour. I have rang, written and e-mailed Kia and several automotive writers from the Herald Sun and The Age with no luck, Kia don't care. We bought our car in March 2005 for $20,000, which we put on our mortgage and there's no way we can afford another car. My next step is to try A Current Affair or Today Tonight, we need to let people know what to expect when they buy a Kia, that they are a complete waste of money and how bad their customer service is. Sorry to not be able to give you any good news, I hope things work out for you. POSTED BY: DANI ROWVILLE - ROWVILLE, VIC 29/04/2007 ========== REPLY ========== Hi there, Another Kia carnival purchaser here. We have been rather lucky in that the dealer we bought it off has offered to pay it out and give us another car (no not a Kia). They have since banned Kia cars from their yard. It's just another voice but it all helps. If you are thinking of buying a Kia Carnival, Think again. POSTED BY: ROB FOSTER - PERTH, W.A 3/6/2007 ========== REPLY ========== They must have really upset you, what did they do that was so immoral? POSTED BY: JOHN DICKENS - CASTLE HILL, NSW 4/7/2007

HOLDEN ASTRA TWINTOP 2007:  DOES ANYONE HAVE AN ASTRA TWINTOP? THINKING OF BUYING ONE.    *FEEDBACK WANTED*

30/04/2007

ISSUE:
QUALITY

Hi, Does anyone have any comments or advice on the new Holden Astra TwinTop? I'm thinking of buying it and would really appreciate any comments, don't want to end up with another lemon. Cheers

POSTED BY: PATTY TAN - SYDNEY, NSW - AUS, 30/04/2007  PROVIDE FEEDBACK
========== REPLY ========== I own the old model Astra Convertible & they are complete Lemons. We actually have a group of us that email each other with our latest problems & Holden do not care at all. Mine had 6 major faults before I even drove it off the showroom floor. My dealer told me that they hope to god that they sorted out all the problems with the hard top roof with the 4 seater Astra, as the Tigra Hardtop Convertible has multiply problems, hence why it is no longer available. My friend just bought the Renault Megane Convertible & loves it; it has more features & the same price. Stay away from Holden all together, I had to get Consumer Affairs involved to get mine fixed & has cost them over 36k in 10 months of owning it, they will not replace it. Read all the bad reports of the Holden Astra's & then decide & I can guarantee you will not ever buy a Holden after reading them. POSTED BY: M PETERSON - BRISBANE, QLD - AUS 5 MAY 2007 ========== REPLY ========== Me too I’m looking into buying a Twin Top. They look great have spoke to a mechanic friend that works at Holden. He did say the soft tops had problems but these are great cars. Debbie POSTED BY: DEBBIE - MILPERRA, NSW - AUS 26 SEP 2007 ========== REPLY ========== Patty, Could you please send me an e-mail address for the person (M Peterson, Brisbane) who said that they were part of a group who emailed each other about problems with Astra Convertibles? I'd like to add my woes to the group! Thanks, Wilber POSTED BY: WILBER WILLIAMS - BRISBANE, QLD - AUS 16 NOV 2007 ========== REPLY ========== I too have previously owned the earlier model Astra convertible, it was a bit of a nightmare car. The roof kept having problems, then the steering and the leather seemed to fade and look awful in just 12 months despite my constant cleaning and nourishing with countless products. I too am tempted by the new Astra Twin Top, I’ve heard that they are better but am still very cautious after the last model. Does anyone have any feedback on the new models? POSTED BY: DANIEL JAY - GYMEA, NSW - AUS 21 OCT 2008 ========== REPLY ========== Just Don’t do it! Buy Japanese made & reap the rewards with your wallet. Euro cars are overpriced & over costly to service. Steer Clear. POSTED BY: JAY - PENRITH, NSW - AUS 22 OCT 2008 ========== REPLY ========== I hate my Astra Twin Top. Not as bad as the Soft Top but the roof has never worked from day one & remote.The engine has been fixed & now I am having trouble with the gearbox. The body shape may have changed but the insides are the same & no one still knows how to fix them, my dealer had it every week for months & as soon as I got it back & tested the roof - Shock Horror it still did not work, then there are the pieces that keep falling out of it. Shouldn't be typing this, actually trying to get rid of it at the moment & just pray the roof will work when I am showing it too prospective buyers. Feel bad dumping it on someone else, but I need by sanity back after 2 1/2 years of owing **** Holdens. And don't kid yourself Holden don't give a ****. Holden 60 Years On & Still Making ****. Will never own another Holden again, I even switch TV Channels when their Ads come on. POSTED BY: MICHELLE - BRISBANE, QLD - AUS 23 OCT 2008

HOLDEN JACKAROO  2000:  RE: HOLDEN JACKAROO - HIGH OIL USAGE/PISTON RATTLE?    *REPLY*

30/04/2007

ISSUE:
OIL

I have a similar issue with a 2000 Holden Rodeo 2.8 Turbo Diesel, no visible leaks, and consumes approx 1 litre per 600-1000k's. Tried 15w-40 oils with no luck, which is heavier than the specified 10w-30. No smoke signs, even though I have been told due to the high compression engine any oil in the motor will burn and no smoke will pass. I have tried absolutely everything, quality engine flush treatments, fuel additives. I have checked the turbo to see if there is any oil residue in case of a leak, but nothing ... So I have given up and now buy oils in 20 litre containers from the local farmer's store, its cheap this way. Good luck ...

POSTED BY: HARRY B - MELBOURNE, VIC - AUS, 30/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "We have had a V6 petrol Jackaroo since May, 2005. Shortly after the oil consumption increased so much so that we are now putting in about 1 ltr per week. There is also a rattle coming from the motor. We have taken it to a Holden dealer who have said there is no obvious leak and it doesn't blow smoke. Does anyone have any idea what is going on. We have tried a thinner oil as it was suggested however has made no difference. " POSTED BY: G MCKAY - RUSHWORTH, VIC 5/03/2007 ========== REPLY ========== Check out web site. Recalls 6h04 Holden Jackaroo engine 4jx1 injector seals, hope this helps. POSTED BY: ROBERT T - CANBERRA, ACT 8/8/2007

NISSAN PATROL  2002:  RE:DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT    *REPLY*

30/04/2007

ISSUE:
CLUTCH

I just love guys who pretend they actually know what they are talking about posting unfound and utter **** on websites. If you are such all so intellectually and mechanically minded people why don't you fix the problems yourselves and engineer a clutch system that never wears out. I have been in the industry for almost 18 years and have never, ever had a customer admit that it has been their driving skills that wear out clutches. If you are so adamant maybe you should take it to court and maybe if Nissan had some balls they should take you to court for unfound and defamation. Is everyone telling the truth? If you had a faulty clutch would it last 45K in the first place. Are you replacing the clutch with a genuine unit or are you using non-genuine? It might seem that the complete truth has been exaggerated, especially if we know that $1400.00 seems way too cheap for a genuine kit. Correct in saying that not all dealerships have all the tools to carry out repairs but as a business why would you spend thousand of dollars investing in tools if you will only need to at best of times use them a handful of times ... Brain surgeons everywhere ... People stop your whinging and whining. If you do not accept a professionals and manufacturers decisions take it further. Patrols are a magnificent 4wd. Best thing you people can do is sell it and buy another 4wd. Nissan Patrol 4 Ever

POSTED BY: SHANE ASIF - NEWPORT, VIC - AUS, 30/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "My fiancé and I have had our Nissan Patrol STI 4.2L Diesel since new in July 2005. Have done 44,500K's and have now gone through our first clutch. Both experienced drivers of private and commercial vehicles for over 20 years, we were stunned when Nissan refused to treat the replacement of the clutch as a warranty repair. The genius's at Ryde Motor Group in North Western Sydney made the determination that the rapid wearing of the clutch was due to driver abuse. They issued this report to Nissan who gleefully rejected our claim that we have in fact driven the same way we have driven our last plethora of vehicles to find this is the first time we have EVER had to replace a clutch. Nissan - you are a bunch of ****** Word back from Ryde Motor Group's genius has Nissan stating that the wearing of a clutch at 44,500km is to be expected - standard! Can you believe this? So get ready folks, if you buy a Nissan Patrol, tuck away $2,000 dollars extra for that clutch repair before your engine has even worn itself in. Nissan, YOU **** " POSTED BY: MARCUS ARMSTRONG - SYDNEY, NSW 16/04/2007 ========== REPLY ========== One week before Easter 07 my 4.2 turbo GU Patrol went back to Werribee Nissan because the clutch had a slight shudder. This vehicle has only done 44800 km. They removed the gear box to find the clutch was completely burnt out stating it was driver abuse and it would cost me $1410.00 to replace. After repair was done the gearbox had a bad rattle in neutral so I returned the car to them and they said it could be a bearing in the g/box. By this time the vehicle had 45600 km. They removed the g/box again only to find the pressure plate had failed. Their answer to this was faulty goods this one is free. On inspection of faulty pressure plate the thrust bearing was only touching three quarters of the fingers on plate, still they refuse to warranty the first clutch. I contacted Val Davis from Nissan Australia on 03 97974111 to ask if this was a problem with these vehicles. Her reply was no, never. When I told her about your case she said what you read on these pages is usually all lies so don't give up hope ring her and complain. And my occupation self employed owner driver with 23 years experience. You don't do these things for fun it is too expensive. And yes my ute is still sitting on the hoist at Nissan. It takes them a week & a half to do the job. POSTED BY: KEN COLLIS - TARNEIT, VIC 21/04/2007 ========== REPLY ========== Hi, stop complaining about how long it takes to do a clutch in a Patrol. You try doing it; it is a major job as the box is so heavy. Plus they most likely have sent the flywheel away to get machined, so they have to wait for it to get back. Yes it is unusual for the 4.2 clutch to fail that early. The 3.0L clutch is usually the one to fail at those ks.
I am a member of the Patrol forum and I haven't heard of one 4.2L clutch stuffing up at those ks. Once a clutch is out a mechanic can tell if it is driver or mechanical fault, it shows of the clutch plate. It depends on what side the wear is on. So I have had a lot of people that say it's not the way I drive it, it's the car, but you can tell by the clutch plate ... And yes I am a mechanic, was at Nissan as well. And yes I do have an 02 Patrol 3.0L with 140000ks and original clutch, and yes I drive it off road and hard. And the 3.0L's are the one that burn out clutches ... POSTED BY: ANDREW SYDNEY - SYDNEY, NSW 23/04/2007 ========== REPLY ========== I have seen people stuck in sand on he beach revving the **** out of the engine slipping the clutch till there is smoke coming of it. In some cases the clutch is completely destroyed in less then 15 minutes. No it's never their fault. The Patrol has power assist clutch system. This makes the clutch lighter to use. However it also takes away some of the feel from the driver. It is easy to slip the clutch more than normal when starting off and more so up hill. This is often the cause of premature wear on the clutch late. No it's not warranty. POSTED BY: HARRY BELL - NEWCASTLE, NSW 5/6/2007

KIA CARNIVAL  2001:  RE: KIA CARNIVAL 2001: OIL IN COOLANT     *REPLY*

29/04/2007

ISSUE:
ENGINE

Hi Rae, We are in the same situation, our 2001 Kia that has done 46000km has been sitting at our local Kia for nearly 8 weeks in need of a new short engine. Kia have offered to pay for the part as a goodwill gesture, but won't pay for labour.

I have rang, written and e-mailed Kia and several automotive writers from the Herald Sun and The Age with no luck, Kia don't care. We bought our car in March 2005 for $20,000, which we put on our mortgage and there's no way we can afford another car. My next step is to try A Current Affair or Today Tonight, we need to let people know what to expect when they buy a Kia, that they are a complete waste of money and how bad their customer service is.

Sorry to not be able to give you any good news, I hope things work out for you.

POSTED BY: DANI  - ROWVILLE, VIC - AUS, 29/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"Brought used 2001 Kia Carnival December 2006, 85025km, by March 2007 motor completely blown up. Costs to fix are up to $14,000! I have printed and documented anything I can find out about these cars (there is a lot). I have had 2 goodwill offers declined and the mechanic wants car removed from his shop, 280km from home.

Please if anyone is getting anywhere with the **** car manufacturer could you help me. I am single mum of 3, having to pay this car off over the next five years; life is going to be getting harder. "
POSTED BY: RAE MCGOWAN - BOGGABILLA, NSW 25/04/2007

NISSAN PATROL  2002:  RE: NISSAN PATROL TI 2002: AIR BAGS    *REPLY*

29/04/2007

ISSUE:
AIRBAGS

I had to disconnect my airbag to straighten the steering wheel on my ST Patrol. I followed the instructions in the manual but still ended up with a flashing airbag light. If you get in the car, hold the door switch as if the door is closed, switch the ignition key to on without staring the engine, then operate the door switch 10 times (I think it needs to be at least 7 times) while the airbag light is on solid (first 7 seconds), it should clear the memory. If not you may have a fault in the SRS. Good luck. Graham

POSTED BY: GRAHAM P - PERTH, WA - AUS, 29/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "The airbag warning light has been flashing for 3 years due to the drivers side air bag in the seat trigging it. No one at Nissan can give answer why. " POSTED BY: M BOOT - ECHUCA, VIC 26/03/2007 ========== REPLY ========== Hi, it is illegal for a dealer to let you drive around with the airbag light on. While the airbag or ABS lights are on the systems will not function correcttly, it is a safety issue that should get fixed ASAP, try another dealer. It is only an airbag light, there is not that many things that can go wrong ... POSTED BY: ANDREW - SYDNEY, NEW 27/3/2007 ========== REPLY ========== For anyone contemplating disconnecting or removing an airbag to get the steering wheel straight, don't do it! Take your car for a wheel alignment and the technician should set the alignment with your steering wheel in the straight ahead position. For around $40.00 your problem is solved without messing with any sensitive switches, sensors or triggers. POSTED BY: MARK KURAN - MELBOURNE, VIC 29/4/2007 ========== REPLY ========== 2002 GUIII Patrol 4.8TI - I too had a problem with the airbag light staying on (flashing a fault). The car has been in and out of the dealer for over 3 years now, and they have replaced the RHS seat air bag twice, the remote airbag sensor, the main airbag computer, the RHS airbag... to no avail. They also tried to blame the pioneer DVD player fitted, and the electric brakes unit. But both of these devices were fitted at least a year before the problem started. I kept telling them it was a wiring problem! The vehicle had extended factory 5 year warranty, but is now out of warranty - but I have kept hassling them as they can't fix the problem. Last week they finally relented and fitted a new main vehicle wiring harness (dash out, etc to fit it!), after having to get one made in Japan (no longer a stocked part). The problem is now fixed. The airbag light is off, and works properly. Thanks only to perseverance but they did fix it out of warranty (technically). I reckon if they had of replaced the main wiring harness initially, it would have saved us both a hassle, and saved them a lot of unnecessary parts replaced. POSTED BY: PETER VOHRADSKY - WOLLONGONG, NSW 4/5/2008

KIA CARNIVAL  2007:  RE: KIA GRAND CARNIVAL 2007 MODEL     *REPLY*

27/04/2007

ISSUE:
ENGINE

On sheer principle, I would not buy a Kia, as it would be an insult to all those poor punters out there that got stuck with a lemon and a clunker with the previous engined models ... there's a lot more choices than a Kia.

POSTED BY: CUSTER  - BRISBANE, QLD - AUS, 27/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "Can anyone enlighten me to the 2007 model Grand Carnival with the 3.8 litre V6. I have test driven this car around town, up hills and along motorways and at first glance it appears to have very good attributes. However because of past reviews on earlier models I am somewhat skeptical to its performance. Any feedback from present buyers of this model (2007 Grand Carnival) would be much appreciated. I like the space the vehicle has and comfort and the new 3.8 litre V6 has good power however Christmas this year my family and I are planning to drive from Perth to the Gold Coast, Sydney, Melbourne and Adelaide last thing I need is drama. Your feedback would be much appreciated. " POSTED BY: TAMATI PIWARI - PERTH, WA 11/04/2007 ========== REPLY ========== "Don't know if you've read a previous post on this site about the new and old engines. The old engine is an engine that Kia sourced from Rover and was a dud from day 1. Water leaks, overheating, head gaskets, engine rebuilds etc. The new engine used is a Korean engine used in many other Kia and Hyundai vehicles with much better reliability and has been around for a few years already. Anyone with an old Kia Carnival, I realise that you have all paid good money for your cars but the sooner you cut your losses and get rid of them, the sooner you will be able to sleep better at night. It's a real pity that the state run consumer protection authorities have not forced Kia into sufficiently compensating the consumer, the people that they are meant to protect. Hope this helps, Mark." POSTED BY: M KURAN - MELBOURNE, VIC 12/4/2007

NISSAN PATROL  2005:  RE: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT    *REPLY*

27/04/2007

ISSUE:
CLUTCH

RE: NISSAN PATROL STI 2005: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT

I have been a mechanic for 12 years @ Holden & Mazda dealerships. I will agree with you that (as customer) would expect that you should get a longer life out of a clutch then 45,000km. I would expect between 70,000 - 100,000kms out of a clutch on a big 4WD. But I will admit that I have only worked on a couple of Patrols (worked on heaps of Jackeroo's, Rodeos, Bravo's & Tribute's) so I don't have a great deal of experience with Nissans. So I am not 100% sure how long Patrol clutch's normally last, but to fail at around 45,000kms I wouldn't be happy as a customer.

Having worked at dealerships and having done too many clutches to remember I know from experience that if the clutch looks like it has failed due to customer abuse / driving habits or it has burnt or worn out that the cost of the repair would be referred back to the customer. Reason being because if the clutch was covered under warranty and then sent back to the car manufacture for further inspection to make sure that clutch warranty claim is a legitimate claim (e.g. - Holden). Holden head office would get back to the dealer after having looked at the parts and would refer the cost of the parts and labour back to the dealer if Holden head office felt the reason for the component failure was due to the customers driving habits or wear and tear.

I hope you can see from my post as to why the dealer won't accept responsibility for a clutch repair until they have the customer's authorization to remove the gearbox so they can inspect the clutch assembly and make a diagnosis on what has caused the component to failure. On most cases (at the 2 dealerships I worked at) when the clutch has failed for whatever reason and the customer would like to have the repair covered under warranty, the service manager and workshop foreman and will have the final say if the repair will be covered or not. Because if the dealership does try and make a warranty claim for the total costs of the repair and then 3 weeks later head office comes back to the dealership after looking at the component failure and say they are not going to cover the repair under warranty, then the dealership has to pay for the entire repair.

The main clutch failures that I have seen (other from customer abuse, driving habits and being worn or burnt out) is the pressure plate fingers failing. Which I have seen many times on the Holden Commodores with the gen 3 engine with the manual transmission, and at the dealership I worked at I can't remember a single time that this repair wasn't covered under the manufactures warranty.

But I will have to pull you up on some comments you have made which are incorrect. Doing a clutch job on any big 4WD is not an easy job; don't think for 1 minute that every dealership has the correct tools for gearbox repairs. I remember when I was doing clutches on Jackeroos/Rodeos/Suburbans we didn't have a good stand to hold the g/box with, when we where ready to take the g/box out on the big 4WD there would be about 4 people assisting in removing and refitting the g/box (and this goes for a lot of dealerships, because a lot of my friends are also mechanics at different dealerships). Dealerships don't like spending money on workshop tools unless it is absolutely necessary.

Also when doing a clutch job you would have to be crazy not to machine the flywheel (unless it is a non-machine able flywheel) and on most occasions yes you can tell what has caused the clutch to fail, drive abuse and wear & tear are very easily seen. If the flywheel is a machine able flywheel and you don't machine the flywheel there is a good possibility that you will end up with clutch shudder and main reason for clutch shudder is because you need to machine the flywheel.

POSTED BY: MICK H - MELBOURNE, VIC - AUS, 27/04/2007  PROVIDE FEEDBACK

WARNING SCAM  0:  I HAVE COME ACROSS A SCAM    *COMPLAINT*

27/04/2007

ISSUE:
ONLINE BUYING/SELLING

Have a couple of bikes on Best Bikes Motor SM, for sale. And I believe I have come across a scam. I've had a cheque, sent for a bike $3000, plus transport costs $1500, that was not cleared by bank (Cheque). But I was continuously contacted (Pressured) by said buyer, to send money for transport costs through Western Union. Pressure being applied as to send money before cheque had been cleared by Bank. Luckily for us we did not do this. Since the cheque was not cleared, on the 25/04/07 there has not been any further contact.

If I had sent the $1,500 before cheque was cleared, I would have been out of pocket for that amount. I am concerned that other advertisers may have had the same thing happen to them.

POSTED BY: P & D CLYNE - YUNGABURRA , QLD - AUS, 27/04/2007  PROVIDE FEEDBACK

WARNING SCAM  0:  PLEASE BE VERY AWARE    *COMPLAINT*

27/04/2007

ISSUE:
ONLINE BUYING/SELLING

Recently received an email (of three) from guy in England wanting to buy bike sight unseen. Very pushy to get personal details off me and I was just as illusive. Finally gave him some basic info and asked for his name and address. Have not heard from him since. His email is ginny_wisely001@yahoo.co.uk. Please be very aware!

POSTED BY: D BEATON - CLAREMONT, TAS - AUS, 27/04/2007 

TOYOTA KLUGER CVX 2004:  FRONT LEFT TYRE BALD IN NEXT TO NO TIME    *COMPLAINT*

27/04/2007

ISSUE:
TYRES

I am on my 3rd set of tyres for my 2004 CVX Kluger. First set was changed at about 15,000km and on my 3rd set now and the car has only done 60,000kms. Toyota don't want to know about the problem, said originally it was Toya's problem, the original tyres.

Have tried different types of tyres but still the same problem - the front left tyre outer edge is bald and the other three are still fine? Very expensive exercise to change tyres every 20,000kms or so. Even through great to drive and very comfortable inside, would not recommend to anyone else.

POSTED BY: SHAUNA MARTIN - GOLD COAST, QLD - AUS, 27/04/2007  PROVIDE FEEDBACK
========== REPLY ==========
This might sound stupid but I have to ask it, have you had a front end alignment to see if your wheels are all pointing in the right direction? If not, I suggest you have that done before destroying another tyre. If you have had an alignment done, you should get another one done at a place that specialises in suspension, such as a Pedders store. There used to be one in Ferry Rd Southport. Not sure exactly where you are. You should ask for a report from the alignment and ask if it meets the manufacturer's specifications. I'm quite sure that you will find the problem to why your tyres are destroying themselves by doing this.
Good Luck, Mark.
POSTED BY MARK KURAN - MELBOURNE, VIC 28/4/2007

FORD FALCON  2004:  REPLY    *COMPLAINT*

26/04/2007

ISSUE:
DEALER - SERVICE

RE: DOES 45K, WEARS OUT A CLUTCH - NISSAN DO NOT HONOUR THEIR PRODUCT Andrew's reply to this clutch burning problem in Nissan Patrol 4.2l's is patronising, to say the least. Here you have staring you right in your face two exactly same problems, at exactly the same (almost) kilometers, in two different locations (one from Victoria and one from NSW), in cars belonging to two different people. The only similarity is the make and model of the car. Coincidence? NO. Genuine? YES. And Andrew says Nissan 4.2's do not burn out clutches. Open your eyes man. Just because you belong to a Patrol forum does not mean that Nissan 4.2's do not burn out clutches. And you owning and driving a Nissan 3.0l hard has got nothing to do with Nissan 4.2l's burning out clutches. As for him being a mechanic: didn't you admit (albeit reluctantly) in this forum not too long ago that you are a car salesman? Quite a career change there! Check out previous postings from him: Falcon BA 2005: RE POOR RESALE VALUE (25/04/2007)
CAR BUYING - Re: General comments - R Cornish (22/10/2006) DEALER COMPLAINTS - "All Buyers are Liars" (01/08/2006) My point is, this Andrew is one of the few people in this forum being antagonistic. Be objective. Help out if you can by posting advice and reading others concerns. Don't be dismissive. People air their concerns here because they are asking for help, in whichever form it may be, or just letting off steam. They do not need your unhelpful comments. And as far as changing a clutch goes any competent mechanic can do a clutch change in a day. They have special hoists, jibs and cradles to do the job in such a way that the weight of the gearbox does not matter. As far as Andrews's suggestions of mechanics having to machine the flywheel and that a mechanic can tell driver abuse of vehicle by looking at a clutch - Andrew, you are definitely not a mechanic mate.

POSTED BY: E NAR - SYDNEY, NSW - AUS, 26/04/2007  PROVIDE FEEDBACK
========== REPLY ========== Hi E Nar, I am definitely a mechanic, I am just not practicing as one now, I did have a career change, so get your facts straight. * Secondly, another post has been put on here backing up what I said. * Thirdly, a mechanic can tell if a clutch is driver abuse or mechanical fault, so don't carry one and think you know... * Fourthly, been a member of the patrol forum, I have spoken to many patrol owners, and FACT that most clutches fail on the 3.0L model not the 4.2. Of all the owners of the 4.2 not one of them has had a clutch fail that early on a 4.2. You go and try changing a clutch on a Patrol and try and do it quick if you think you are so good. As I said, there is another post on here that backs up some of the things I said, so before you say things like you said, get facts. Yes I am a mechanic, but about 3 yrs ago I became a car salesman ... POSTED BY ANDREW - SYDNEY, NSW 28/4/2007 ========== REPLY ========== I'm sorry to tell you but it is very easy to tell if a clutch has been abused by looking at the wear and heat marks on the flywheel and pressure plate. I have personally towed a race car around Australia with a 4.2l patrol, 186000km and no clutch problems as yet. And yes, flywheel must be machined or replaced, if not no clutch manufacturer, (genuine or aftermarket) will honour any warranty. POSTED BY GRAHAM - SYDNEY, NSW 1/5/2007

FORD FALCON XR6  2003:  RE: XR6 TURBO TRANS/RADIATOR FAULT    *REPLY*

26/04/2007

ISSUE:
TRANSMISSION

I also own a 03 Futura. I was told about this fault and bought an external transmission cooler and fitted it myself. A lot cheaper than having it go and having to rebuild a gearbox; the cooler was $150.

POSTED BY: BILL  - BRISBANE, QLD - AUS, 26/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "I have a 2003 BA Falcon Futura and I just noticed the coolant had turned an orange colour and foamy looking - so I took it to Ford thinking that it may just need the coolant flushed out but they said that it is a fault that is very rare where the coolant can get into the Auto Transmission and vice versa and do a lot of damage. They said it is not the way I drove it but a rare fault of that vehicle. They said it would cost about $4000 and 5 days off the road to fix as they have to replace the radiator and remove the auto and replace various parts etc. The car has only done 85000 kl and is 14 months out of warranty and so it is all at my cost. I am very angry about this as obviously it is a design fault where the auto trans. fluid and the coolant can cross-over to each other (how crazy is that!). I won't be buying another Ford even though I feel the BA is a great car to drive. The resale values are also terrible on the BA. " POSTED BY: R N - CANBERRA, ACT - AUS 7 APR 2007 ========== REPLY ========== Despite what Ford tell you, yours is not a rare fault, mine is sitting in the workshop while we decide if its worth fixing it. My BA has done 89,000 kms and needs approx $5,000 spent on it and of course is just out of warranty. The cause of this from what I've learned is a glue used inside the radiator is water soluble and is widely known about in the motoring industry. I am in the process of fighting Ford for all the good its doing me, but I am persistent, I have to be, I've lost a radiator, gearbox, head and it now appears my engine is not well either. I was about to trade up to a new Ford when this happened, like I will ever buy another one now. My advice to you is fight Ford, maybe if enough people do they will start to listen. " POSTED BY: DENISE SALISBURY - SALISBURY , SA - AUS 10 APR 2007 ========== REPLY ========== My 2003 BA has just mixed the trans fluid and coolant together. Taking it to the workshop beginning of the week and will be phoning Ford. If enough people get together and complain at the same time maybe even to the Media, then Ford would be forced to help us and fix the problem. POSTED BY: COLIN J - CRAIGMORE, SA - AUS 10 JUN 2007 ========== REPLY ========== Well, it's now 2009 and Ford have done nothing to warn BA MkI owners of the problem. I've dutifully taken my BA back to the dealer for every service just to cover my **** in case something does go wrong! Guess what, it did. Coolant/transmission mix, you guessed it. How come this has never been suggested that this is an issue at any time I've taken the car for a service? I think this **** of price gouging and taking advantage of a well know problem in the industry. I'm so glad that I took out the extended warranty provided by the dealer! What's that, it only covers $1000 worth of repairs... that should almost cover it, shouldn't it? Not **** likely! Still waiting to hear after 2 days of it being in for repairs. I've been told they will try to keep the cost down to around $4000. To think, this could have been avoided by providing an external cooler for around $300 to $400 fitted. I'm so glad that Ford look after their customers so well. POSTED BY: PAUL - BRISBANE, QLD - AUS 17 JUL 2009

HOLDEN ASTRA  2002:  GEAR BOX TROUBLE    *FEEDBACK WANTED*

26/04/2007

ISSUE:
TRANSMISSION

My Astra (2002) is currently experiencing issues with the gears. At times it doesn't seem to flow through the gear change and it has actually locked up on me a few times which is becoming a concern. To fix it I've had to turn off my car to unlock the gears, but sometimes repeat this procedure. I've had it looked at a couple times, but they haven't been able solve it. I was told that the Barina model has had similar issues, but not the Astra ... any advice?

POSTED BY: AMY M HOWARD - ADELAIDE, SA - AUS, 26/04/2007  PROVIDE FEEDBACK
========== REPLY ========== Very interesting - I purchased a 2002 Astra CD brand new. Being a bit of a DIY mechanic (nuttin' too big), I decided to change the oil in the manual transmission because I didn't like the 'poopy' and 'notchy' feel of the gear shifts. To my amazement I found out that there is no service schedule for trannie oil changes - it's in there for life! The only way was to drop the bottom trannie plate (let the oil out, fit a new gasket and refit the plate) which I did. The trannie oil amount stated in the manual is 1.8 litres, so I measure the old amount that dropped out and again to my amazement there was only 0.8 litres there! Does that mean that GM when building Astra's saves 1 litre per car (it would add up - just think that if they build 300,000 Astra's, that's 300,000 litres of trannie oil they save.) A big worry. I filled the trannie up again using a small inlet (by removing a plug and put the proper 1.8 litres in) I used a very expensive oil - REDLINE MT-90. Since then the gearshifts are smooth; quite and a fast improvement from stock. POSTED BY PHIL FROM BRISSIE - BRISBANE, QLD 27/4/2007 ========== REPLY ========== Hi Amy, I was curious to know how you got on with this problem. I have a 2.2lt 5spd manual 2001 Astra Convertible and my gears have suddenly become very difficult to operate in the past few months. My dealer has no explanation and reckons we could start swapping parts one at a time but right now I am more interested in Phil's solution (cheaper) and also to see if you had any success with your Astra. Any info would be great thanks. Cheers. POSTED BY: LEW - MELBOURNE, VIC 19/4/2008

RENAULT SCENIC RX4 2002:  RE: ANYONE WITH RENAULT SCENIC RX4 GEARBOX PROBLEMS?    *FEEDBACK WANTED*

26/04/2007

ISSUE:
TRANSMISSION

In response to your problems re: Renault gearbox. We have had exactly the same problem.

A little over 8 months ago, our Renault kept popping out of 5th gear when driving along a highway. We took it straight to the Renault dealership and 8 months later, it is still sitting at the dealership worth absolutely nothing. They initially provided a quote of $3200 to fix the 5th gear (in which I paid almost $200 to receive that indicative quote). I gave the go ahead to get it fixed only to be told once it was up on hoists that it needed a whole new gearbox amongst numerous other things. The costs are excessive, and they have shown absolutely no empathy at all. My last discussion with the dealership was that it would cost me $6000 for a new gear box, labour of $121 per hour and then there would be quite a few extra costs on top of that.

We had another mechanic look at it, and he said the stone guard under the car was missing, and as such internal damage to the motor and gearbox had been caused. I raised this with Renault and they advised the stone guard falling off was common and that this would not cause the problem of the gearbox. They also advised that the gearbox was a common problem. I cannot understand how we did not notice any oil leaking (we parked it on a light colour driveway) and no lights flashed on the dashboard. Apparently the other damage is also quite significant and the external mechanic said that a lot of the issues should have been picked up in a service.

Our car is out of warranty, has just over 100,000 kms and has always been serviced. I just cannot stomach having to pay at least $9000 (that's the current estimate to get it back on the road) when the car is barely 5 years old. The external mechanic recommended we just sell it to the wreckers as it is basically worthless.

Surely there is something we can do? To be told by Renault that this is common is just not good enough. We bought the car on the proviso it would be a reliable family car and it's anything but. The mechanic told us we are lucky we were not killed. This all happened after we sent it in last year for a recalled part to be fitted. I can't help but that triggered everything to go wrong, but of course the service department of the dealership will not accept any responsibility.

I am at my wits end as I have 3 children and just cannot afford to get this car fixed. I would be interested in hearing any possible solutions to this as the car is worthless to me at the moment and considering we paid $32,000 five years ago, surely the manufacturer should accept some liability?

POSTED BY: ANNEKE WILSON - BRISBANE, QLD - AUS, 26/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ==========
"I have a Renault Scenic RX4 2002 model, having done 168,000km, which has gearbox problems - jumping out of 5th gear, leaking oil & noisy. From Renault dealer requires new gearbox at cost of nearly $6000. Additionally has badly worn rear coupling - from Renault, cost includes rear tail shaft - $2000+. This vehicle has only ever done long travel distances & is only on second set of tyres. I find it unbelievable that any vehicle of such reputed 'quality' could be worth little more than dump value after only 168,000km. And what is Renault's response, to 2 emails to their national customer relations? Absolutely nothing! I am very keen to know of any others with similar problems. "
POSTED BY: JON HOLCOMBE - UTUNGUN, ACT 4/04/2007
========== REPLY ==========
We have owned a Renault scenic RX4 car just over 5 years + 6 month old and only 60000km on the clock from brand new. My Wife drives the car and does not thrash the car. A bearing in the gearbox collapsed which stuffed the gearbox, snapped the output shaft out of the gearbox (a three quarter inch diameter rod). The bearing sprayed bits everywhere teeth slashed off the fly wheel, clutch plate & pressure plates destroyed. CV joints broken. I have been advised for new parts will cost $9000 & forget that the labour will cost approx' $2000.00

The warranty is for 3 years and 100000km. In the service manual it recommends that spark plugs be changed at 60000km. I failed to see a recommendation to change the gearbox at say 50000km.

Yes my car came to sudden stop and with my whole family in the car, I was lucky that the car had been only travelling at a speed of 40kms per hour. Yes different circumstances may have been deadly. This is not acceptable for such a defect not to be shared with the public. Others who have a Scenic RX4 may not be so lucky as me. This is my first email relating to this incident, but not my last.
POSTED BY: ARCHIE MARMAROU - MELBOURNE, VIC 1/05/2007

KIA CARNIVAL  2000:  RE: KIA CARNIVAL HEAP OF ****     *FEEDBACK WANTED*

26/04/2007

ISSUE:
MANY PROBLEMS

We had a new Kia Carnival now for coming up to 5 years, we have done 75,000km. In that time we have had the clutch replaced under warranty, the head gasket goes with a new short motor replaced under warranty and another clutch replaced at that time which we had to pay for. 25,000km later the head gasket has gone again. This time the car is now out of warranty. Kia are saying they DO NOT have a head gasket problem with this model engine and the problem is with the people that service the car. The Kia dealer will repair the car for minimum of $3,500.00 and will tell Kia if they think the repair should be repaired under Kia good will, HA HA! But the dealer is saying that there is not a problem with the head gasket or the motor in this model carnival. The Kia line! The car has been off the road for three months. I can not find a mechanic that will look at repairing a Kia Carnival head gasket, and if you did how long will it last? No wonder a mechanic wouldn't repair it; they would have to give a warranty on the head gasket. I would like to know how many people have the same problem. When will Kia come clean, when do fair trading do something. Buying a new Kia, you would be better off buying a very average second hand car. My advice is Do Not Buy a Kia New or Used.

POSTED BY: STEPHEN HAZELTON - NARELLAN VALE, NSW - AUS, 26/04/2007  PROVIDE FEEDBACK
========== ORIGINAL POSTING ========== "I purchased a second hand Kia Carnival and I'm now into my 3rd motor. I was told that the car had a recall and Kia will not do anything about it. I believe Kia are responsible for this and should give our money back and take this heap of **** off our hands I'm so unhappy about this - what can we do. It also has other problems: interior problems, parts breaking off it everywhere. We paid $22000 for the car in 2004 and the car has only done 100,000 and 3 motors - help lets put a stop to this I've had enough. I cannot bring myself to sell the problem to someone else. Thank you Katrina Sunner" POSTED BY: KATRINA SUNNER - MACKAY, QLD 10/04/2007 ========== REPLY ========== I'm with you Katrina, our 2001 Kia Carnival has done 45,800 km and has been sitting at our local Kia dealer since the 6th of March in need of a new short engine, which is a common fault in Kia Carnivals built between September 1999 and March 2002. We bought our car in March 2005, and according to Kia because it is so far out of warranty they will only pay for the parts and we are liable for labour costs, which have been quoted at $2000. I have rang, e-mailed, sent letters and faxed them over the past 4 weeks, but have gotten nowhere. I am now taking it to VCAT, I have spoken with Consumer Affairs who told me not to accept the offer, so I am in the middle of doing the necessary paper work to get that underway. We can't afford to be without a car, but can't afford another one either, we are still paying for this heap of junk! I will let you know how I go. Good Luck! POSTED BY: DANI ROWVILLE - ROWVILLE, VIC 11/04/2007 ========== REPLY ========== My husband and I are currently having the same problems with our 2000 model Carnival purchased second hand with an extended used-car warranty in March 2004. In January the head gasket failed due to the inherit problem in the engine design that these cars are plagued with. The car had travelled 88,000 km and this was the first time it had happened. We were offered a short engine by Kia Australia, however we would need to foot the $4300 bill for labour as well as any repairs to the head. We didn't think this was a fair offer, since the problem is a design fault in the engine, for which we should bear no liability. We lodged a complaint with the Department of Fair Trading in Sydney. Fair Trading got absolutely nowhere with Kia Australia, so we have lodged a complaint with the Consumer, Trading and Tenancy Tribunal for the matter to be heard in front of a Judge. Our hearing is tomorrow (18/4). Will keep you posted of the outcome. POSTED BY: CHRISTINE S - SYDNEY, NSW 17/04/2007 ========== REPLY ========== Commiserations - I feel very sorry for those who have bought one of the Kia clunkers... If only the word cold become main-stream to prevent anyone from buying one of these 'dogs' ever again ... I hope all works out for you. POSTED BY: PHIL - BRSIBANE, QLD 27/04/2007 ========== REPLY ========== The engine is made by Rover and is fitted to several vehicles including MG, one of the Landrover Series and the Kia. The problem is the cylinder liners do not have enough protrusion and therefore not enough clamping pressure is applied to the head gasket and the cylinder liner. There is a mob in Melbourne that rebuilds the engine and reset the liner height. However it is proven that the problem can reoccur. If you are the original owner Kia will assist with the repairs. However if you purchased the vehicle second-hand then they are less likely to assist. Firstly you have no contract with Kia as they did not sell you anything. It is not a safety issue so no legal recall can happen. The CTTT (Tribunal) has a statute of limitations of 3 years from the date of sale from Kia so most of the vehicles are well outside this time frame. If you purchased from a used car dealer then you only have 3 months or 5000km warranty. If you purchased privately or from auction you are on your own. I see lots of families purchase one of these second-hand because they are cheap and then have to repair the engine for as much as they paid for the car. My advice is to sell the bloody thing before you have a problem. There is no cheap repair for these engines and you would be lucky to find a second-hand engine. There is no good news side to this story only heart ache. POSTED BY: HARRY BELL - NEWCASTLE, NSW 8/05/2007 ========== REPLY ========== Please do not buy Kia because it is very bad engine especially for head gasket. It is very complicated to fix. I already paid AUS$? for this car but still can not fix this problem. My suggestion please please do not buy any Kia Carnival. POSTED BY: MUHAMMED BAZLE ARIF CHOWDHURY - WILEY PARK, NSW - AUS 9 SEP 2009

HOLDEN RODEO 3L TURBO DIESEL 4X4 2002:  CUSTOMER SERVICE UP 'S#@%' CREEK AT PACIFIC TOYOTA CAIRNS    *COMPLAINT*

25/04/2007

ISSUE:
CUSTOMER SERVICE

Please read the following points of our ‘experience’ at Pacific Toyota Used Cars (Cairns):

  • We first met James Ritchie (JR) when we were looking for a new vehicle. We were impressed by JR, as he gave us the ‘spiel’ on what he can do for us. Basically, he would be our car broker and find the car we wanted at the price we wanted (close enough). We wanted a Toyota Hilux with dropside alloy/steel tray no timber floor for approx $18000 on road. We had to pay a $500 deposit, fully refundable if we weren’t satisfied with the vehicle. We went into the office and gave all the details of the car we wanted. We came back later that week to pay the deposit.
  • JR ‘promised’ a vehicle in no more than 2-3 weeks give or take
  • Matt and JR liaised with each other during this time
  • Finally found a vehicle about 1.5 to 2 months later.
  • Vehicle arrived in Cairns and we went to check it out. We told JR that we wanted a dropside alloy/steel tray, but the tray had timber floor.
  • We set up our finance (in case we wanted to go this way) with Dan Fedden (DF) to sign when our negotiations with JR were finalised. i.e. new tray, dents fixed, tail light replaced, spare key, car manual and RACQ check done.
  • This was ready to happen when we were heading on holidays to Leanne’s Mums wedding. We decided to check other finance options while we were away and we decided on our bank because it had a better rate and less fees. JR said, because we weren’t doing finance through them anymore, could we get the money to them while we were on holidays. He kept on hassling us for money just so they could have it by the end of the month. Scott was supposedly hassling him to get the money as well. We didn’t want to pay when we hadn’t even seen the finished and approved car. During this time we were finding it hard to enjoy our holiday and causing us to fight, and as we also had to pay extra for the car because of the new tray being put on. We finally told JR as soon as we’d got home; we’d be in the next day as long as the vehicle was ‘ready’. We phoned the day before we got back and he said it was ready.

  • Got back home from holidays and phoned JR to see if it was definitely ready but the dents hadn’t been repaired and no spare key or car manual. Note - 2 weeks later after initial viewing of vehicle! He said it will be ready tomorrow.

  • Next trip to town, we went to bank to pick up cheque. We took the vehicle for 1 more test drive but we could only be 10 minutes because JR had to leave by 5.30pm. At this point we should have walked away. We ended up giving in though because we did really like the car. Signed papers and paid (paying $3000 over budget). Once paid for vehicle we noticed that no RACQ check was done after being told it was ready! He also said the spare key and manual would be here next week when the wholesaler came up next visit to Cairns. Basically we were feeling like we were being stuffed around more and more. Also getting the impression he just wanted to get rid of us. This same day JR wanted us to take vehicle home and bring it back the next day for RACQ check cause Scott wanted it out of the yard. We said ‘It wasn’t fair on us wasting our time and fuel.’ We wanted the car delivered with copies of all the papers we had signed, the contract and RACQ report the next day. So after much convincing JR delivered our vehicle to our work the next day with RACQ check but no report (later found out he had left it on his desk) and no copy of the contract as promised. We were over it (more JR promises broken), we were sick of getting our hopes up. Picked up RACQ report a few days later when it was convenient for us.

  • A week or so later Matt checked under the bonnet for routine oil etc check and noticed the car battery was boiling over. Phoned JR and he said to spray water over the engine and ring RACQ. It left a stain on the concrete in our garage. Other parts of engine and paintwork damaged from acid spillage from battery (pics taken 28/11/06, making this just under three weeks after purchase of vehicle not two months like JR and Scott claim). RACQ checked it, charge was ok, but some reservoirs were overfilled. They couldn’t take out any acid cause they don’t carry the tool. Phoned JR and organised to take to Smithfield PT to get them to fix problem to save on my fuel expense. They checked the reservoirs and said some were over full and some were really low. They transferred overfull acid to low ones so it should all be good.

  • During this time a water leak had appeared on the passenger floor from recent rain. We checked where it was coming from but had no idea. JR had organised Windscreen O’Brien to come to our work to get it fixed. It wasn’t fixed after testing at home on the weekend. We had no idea where it was coming from. We arranged to get it looked at another date.

  • Next day drove to work but acid still boiling out of reservoirs. Phoned JR and he organised to get a new battery from RACQ and get it changed our work. Matt finished work and they were an hour late, they phoned and apologised but Matt told them to save them the trip to Palm Cove he’d meet them at our place at Kewarra Beach. Changed battery, all now great, no acid spilling over engine and other parts. But corrosion has appeared to worsen on bonnet underside paint and lining, radiator, around battery area and various parts of engine.

  • Took in vehicle to show JR damage to engine and he’d see what he could do to fix it. He suggested wire brush and rust deadener paint and the ‘Green’ (not black!) spray job to cover up the corrosion. He’d do it in his time because Scott didn’t want to have a bar of it; it was an insurance job for us. JR said he was doing us a favour. Matt asked the question if the spare key and car manual had turned up? JR suggested we pay and get a key cut and coded ourselves (approx $20 a blank key plus extra for coding). We said no as he promised at least 1 spare key at start of transaction with car manual.

  • Tried to get the paint job fixed up the next week but ‘too wet’ to get it done. Asked about spare key and manual again and was told that JR can’t get a hold of the wholesaler to remind him to bring them up on next visit. The wholesaler was a hard man to get a hold of but JR said they get a lot of vehicles off this guy. It would have been so easy, as JR had told us that the wholesaler had the spare key and manual and all he needed to do was to keep on following up this guy.

  • Went to town a few days later to organise a spare key to be cut after convincing JR to put up the bill. JR said I could take our key to Tom Kowles locksmith in Bunda St and put the charge on their account. I tried but they couldn’t get it cut, it needed to be done through the dealer or Holden. I told JR and he said he would chase up about it with Holden and get back to us.

  • The NEXT WEEK. I told JR that I’d leave our vehicle with him for a few days (but he promised it would take a day only – surprise, surprise!) so he could get a key cut and the paint job/corrosion fixed and also the water leak and possibly the manual. Dropped the vehicle in Monday afternoon. Phoned JR Tuesday to see how vehicle going. Excuse - Too busy today to get car fixed and key cut. Wednesday he had car painted and finished correctly (supposedly). He said no key yet. I told him Leanne will be in to pick up vehicle 12.00pm Thursday. He said it ‘will be ready’ with key cut but manual next week definitely. Thursday no phone calls to say it was ready. Matt finished work at 3.30 and we went in to pick up vehicle. Lo and behold the paintjob was a bodgy job (black spray paint) and we had only a blank key (not cut or coded) that they had ordered and had been delivered to PT. Matt went to get key cut at Buderus locksmith Spence St (2 minutes away). It would be 45 min to 1-hour wait but Matt had to be somewhere, no time, so he left it with Buderus for weekend to pick up Saturday or Monday. Buderus told Matt when he dropped key of that he needed an invoice number. JR had told Matt that he was going to ring Buderus with an invoice number.

  • Phoned JR Monday to sort out key situation (if it was ready) and to see if JR had given Buderus an invoice number from Pacific Toyota (PT). JR told me he couldn’t get a hold of Buderus – the phone was ringing off the hook. We told JR to go see him as he’s just round the corner but JR was complaining of short staff - no time. So we didn’t waste our own fuel we asked if he could pick up key. (It felt to us like it was definitely in the too hard basket for JR and he didn’t want to help us with anything). JR said he would pick it up. We told him we would pick it up Wednesday from JR after work, which should give him enough time to get it sorted. He said no problem it will be done!!! Wednesday came, 3.30pm and Matt thought he might go via Buderus to see whether the key was still there. Surprise, surprise! It was there but it wasn’t ready. Buderus said he was nearly finished - 3 minutes later it was cut but not coded. Buderus then told me JR was just here 10 minutes before saying that if we turned up we would pay for the key. We didn’t and Buderus was okay with that, he said he’d send the bill to Pacific Toyota. JR did not phone us at all. Matt turned up to PT and showed the key cut to JR and also showed JR the bodgy paint job. JR said he was doing it off his own bat - my boss didn’t want to fix it – ‘it was our own insurance problem Scott said. JR sent Matt over to Ireland Holden (IH) to get key coded but it was closed so he had to drive back to town again another day – more fuel. At least we didn’t have to see JR! Again JR and Scott said that they sent the key and picked it up at no inconvenience to us but this is not true as you can see. We were very inconvenienced a lot of the time

  • We phoned JR to tell him we had to go in again and he said to put the charge (key coding cost) on their account. JR said he’d ring IH to let them know we were coming in. Friday came Matt took vehicle in to get key coded at 2pm. IH said to come back in 45min to pick up. Matt said it needed to put in onto the PT account. IH needed an invoice number, but IH said it may be hard to find someone as the PT office was closed for PT Xmas party. No one told me! You are kidding! Went for a walk to PT but all closed for day at 2.15pm. That’s all fine as it was Christmas but do you think I wanted to be running around myself trying to fix this. Phoned JR but no answer. Phoned DF he answered and explained closed for day can’t get into office to get invoice number but he said we should be able to just put it onto the PT master account, we told him we weren’t happy and he should tell JR that! Came back to pick up vehicle and IH said we couldn’t take our vehicle until someone pays it for. Matt pleaded but they said they need an invoice number. We paid it $35 on our own credit card so we could have our vehicle for the weekend!!! A lot of running around which we didn’t think WE really needed to do.

  • We took in the invoice into PT to get reimbursed for the coding to DF a week or so later when we needed to go to town for another reason to save fuel. We told DF how very disgruntled we were with JR’s service and we will be taking it further. He said he’d have a chat with JR about the car manual we still haven’t got.

  • DF eventually spoke with JR and DF said he will be ordering a manual then and there Friday. I said great but my hopes were shattered well and truly by now.

  • We phoned IH the Thursday next week to see how far the manual was away and they said it hasn’t been ordered. Text DF to tell him the story and JR phoned me within 3 min to tell us – ‘it only got approved wed, Holden don’t make any more past 3yrs, and he was ringing around cairns, wreckers and now was starting to ring Brisbane to find us a decent manual. No phone calls to tell us this, what a non-customer service. JR and Scott told you (Simone) that they had told us that they want be getting the manual. This would have been ok if they had told us earlier and just left it at that. But because JR had told us that he was looking around the above mentioned places we thought we were going to get one.

  • To date still no phone calls from JR to let us know the progress on the manual. A water leak has appeared again on passenger side floor. Have not told JR yet as it never gets done with him and as I will ask Simone first to get it resolved.

    What we (the customer) would like:
    1. Corrosion and paintwork fixed (properly) wash and/or degrease of engine.
    2. Water Leak found and fixed.
    3. Car manual
    4. Compensation – for all our running around and for the stress of it all.
    5. Better customer service from a large used car sales company.

    To this day 25/4/07 the paintwork has been fixed, water leak has been fixed but still there is no car manual. How do I change a tyre? Basic mechanical care for my new used 4x4. I have suggested to the customer complaints to photocopy a manual of another vehicle when it arrives in their yard. I was promised a car manual from day 1 and I will not stop 'annoying' them until I get one.

    Hopefully anyone reading this complaint will not go to Pacific Toyota Used Cars Cairns and will tell their friends also. Thank you

  • POSTED BY: MATT W - KEWARRA BEACH, QLD - AUS, 25/04/2007  PROVIDE FEEDBACK

    HYUNDAI GETZ  2006:  RE: PAID FOR SERVICE, CAR NOT SERVICED - NORTH STAR MOTORS     *REPLY*

    25/04/2007

    ISSUE:
    DEALER - SERVICE

    Yep, it's happened to me as well. Although I'm not a mechanic, I had performed all my servicing myself & never had any problems. I was planning a trip from Melbourne to Allis Springs and decided to get my local Holden dealer to do the service. Requested was oil & filters, radiator flush & re fill, tyre rotation, and just a general check over. (I explained the planned trip). Reflecting on the whole experience, I couldn't possibly cover all of what they stuffed up. Some of them are as follows: Booked car in for service. (1) When I dropped it off in the morning they had no record of it being booked in. (2) Received phone call informing car was ready to pick up. Arrived at service centre ... no car. It was supposedly being road tested? CD was 45min into the disc, some road test. Got car home & decided to check all was done. Long story short, nothing was done. I drove back to the service centre & confronted the service manager who proceeded to treat me like an idiot. I informed him of my position & he changed his tune. Week later I get a call from their accounts department saying I hadn't paid for the service. I told them I had paid on the day & also let rip with a procession of profanities. At the end of the day I didn't get my money back, just an admission that they stuffed up. 1st and final Holden service. (I don't think the other big brands are any better). Cheers, don't feel alone on this one.

    POSTED BY: ADAM  - HALLAM, VIC - AUS, 25/04/2007  PROVIDE FEEDBACK
    ========== ORIGINAL POSTING ========== "I purchased a brand new Hyundai Getz from North Star Motors in Mildura in Nov '06. Being extremely confidant in the people I was dealing with because I had already had dealings with them through my cleaning their showroom each week for them for the past 2 yrs periodically. If there was anyone I could trust to look after me it would be "North Star Motors" yeah right! The first service ... free, 1000 kms. Not engaging in gear properly and motor revving, came back no faults found all in good working order. Second service 7500 kms. I took my car in at 10.30am as per booking time. Went back at 12.30 to pick it up. Just about ready 'Paul White - head mechanic' quoted. I sat in the waiting area they drove it out for me to pick up. Noticed no protection on seats was taken - no plastic covers placed on seat. I went into service area to pay. I asked 'what has actually been done today?' being a mere female? Reply was 'checked all these items here on the invoice' including tyre pressure, windscreen washer bottle etc etc. I thought o.k. and paid $88.00. Happy I drove out that my car was safe and no problems. I continued to drive the car back to work. Didn't notice the bonnet had been left up. Drove it home from work, got home parked car. Then I didn't lock the car and within a short time later the alarm activated and my partner went out and looked and noticed they had left the bonnet up! 3 days later drove to another town, notice car pulling to the left, stopped at service station and checked tyre pressure. 18 pound in left 15 in right, 20 in left back 22 in back right? So what else haven't they done? Went home, husband checked oil, suspicious as has a dark tinge to it, darker than new oil. I rang North Star Motors asking how they can service a car, tell me they checked tyre pressure, changed oil etc etc and looks like nothing has been done and yet I have paid for a service to be done on my brand new car! What if I was a 65 / 70 yr old female driving on an open road and the bonnet flew up? Mistakes happen yes but pure negligence is another matter! What happened to being able to trust your mechanic? I feel I owe it to every consumer whether they buy a new car or a second hand one to tell them my issue because if my car has a problem is it the manufacturer at fault or the mechanic. In regards to my warranty I am getting a log book service done to my vehicle and if something goes wrong with the car they are going to say they have serviced the car properly and yet have they? Why should my partner have to check their work? Are they going to replace parts they are supposed to? Does someone have to lose their life from bonnet not being shut properly? What about everybody else that go to the dealership? What does it cost to get a real service? Can you trust mechanics? For all the aussie battlers out there that work your **** off to buy a car are all the dealerships the same out there. Do they not service the cars? Or is it ok for people with money? How many other people out there does this happen to? And is it by people you think you can trust? Is it just females? Told me to my face, ticked the items in front of me on the invoice yep done this, this and this? Don't lie, don't tell lies ... " POSTED BY: FRANKIE-LOUISE LOHMANN - MILDURA, VIC 24/04/2007 ========== REPLY ========== You should write to Hyundai as well as the owner of the dealership that gave you the bad service. I would hope that the next service would be free of charge to get you back there and win their confidence. You probably had some slack apprentice working on your car, without supervision. Next time insist that the leading hand works on your car. Good Luck, Mark. POSTED BY: MARK KURAN - MELBOURNE, VIC 25/4/2007

    HOLDEN ASTRA  2006:  RE: STEREO, SHORTAGE OF SOME SORT     *REPLY*

    25/04/2007

    ISSUE:
    ELECTRICAL

    Trouble with Holden Astras are they are not Holdens but Opels or Vauxhalls so they need to be maintained as such, not that I blame Holden dealers but most just don't understand these cars. I maintain my own and it is as good as any other car. Your hiccup is likely a dirty throttle body, just needs a clean but never done on service times.

    POSTED BY: P CRUMPLIN - SYDNEY, NSW - AUS, 25/04/2007  PROVIDE FEEDBACK
    ========== ORIGINAL POSTING ==========
    "HOLDEN ASTRA 2006: STEREO, SHORTAGE OF SOME SORT - I have bought my car brand new only had 20kms on clock and already i have faults and Holden is telling me there's nothing wrong with it or trying to find some excuse for what's happening is normal. Tell me how can a stereo that turns itself down and won't turn up be normal, try travelling an hr with low volume and can't turn it up when a good song comes on. They blamed it on the heat and said its normal when it's hot to do that but who wants to put up with that all summer? NOT ME! But how can they explain when it happens at 10pm on the way home when it's cold? I've taken my complaint to higher people but was wandering if anybody else has had the same problem or I just got a black sheep?

    My other problem was pulling out of the driveway the other morning and I had no power steering no horn no clock or temperature. Please let me know of any problems anyone may have had. Thanks"
    POSTED BY: J MILLER - BRISBANE, QLD 3/01/2007
    ========== REPLY ==========
    "Astra 2006 AH hatch, my Astra also does some strange short out, and as you said it happens at any time of the day. I enjoy my music and crank the volume up, but also make sure I adjust the levels so it doesn't sound awful. When it turns down then I can't turn it back up again for over an hour. It drives me crazy especially when I drive 7 hours to Sydney all the time.

    As for the other problems all I've had "so far" are rattles in the doors, and a paint defect which has been repaired 3 times - still a ongoing battle, just received it back for the 3rd time only to find a piece of grit under the paint. Now it has to go in for a 4th time, a total of 10 days without my car and no courtesy vehicle. My car's only done 5000 ks and already the engine has this irritating hiccup or stumble when I'm accelerating. I love the car but I'm starting to feel like I should have bought something else. "
    POSTED BY: AIDAN BOURNE - WODONGA, VIC 12/04/2007
    ========== REPLY ==========
    "Twice in the previous 20,000km we have started the car only to find it had no power steering. The first time we were caught unawares and the problem seemed to disappear on its own within a minute or so. The second time it was around dusk and it was noted that the headlights did not work either. This time the problems rectified themselves instantly when the indicators were turned on! The controls on the stereo itself work without fault but it is a lottery as to what the buttons on the steering wheel will do when pressed. Most often the volume up button controls the tuning down and volume down does nothing. Sometimes the power windows will descend fully as expected with the short push and release of the button, sometimes they won't. Recently, while travelling at around 20km/h and slowing for traffic lights, the electric motor that opens the hatch was heard to operate on its own. The car then proceeded to "bing" loudly to warn me that the hatch door was ajar.

    These faults have been reported at the regular scheduled services but the dealer can find nothing wrong and the problems refuse to show themselves while at the dealership. We have reported the problems to Holden directly who can only suggest that we return the vehicle to the service department of the dealership at our earliest convenience."
    POSTED BY: W ANDREWS - DARCH, WA 13/03/2007

    FORD FALCON BA-SR 2004:  BECAUSE IT'S WRITTEN ON THE JOB SHEET DOESN'T MEAN IT'S BEEN DONE.    *COMPLAINT*

    25/04/2007

    ISSUE:
    DEALER - SERVICE

    Booked my car in to local Ford dealer for the first service, 12 months/15000K. Scratced my initial on oil filter, which I do if anybody other than myself does the service. Next day check the engine bay, the oil has been changed but the original filter is still on the motor. Thinking maybe it's an oversight, and going away the next day, I buy a new filter and put it on myself.

    Next service 24months/30000kms, I give the dealer the benefit of the doubt and book the car in again. Informed the brake fluid will need changing extra $80. After the service I put the car up on ramps, sure enough the dust covers on the bleeder nipples have not been disturbed, bleed some dirty brake fluid out of one wheel into a bottle. Drive to the dealership and inform the service manager of the problem. Seems stunned that I would know if the fluid had been changed or not. After inspecting the car up on a hoist he agrees the work has not been carried out.

    A word of warning, just because it's written on the job sheet doesn't mean it's been done.

    POSTED BY: ERIC SORRENSON - SYDNEY, NSW - AUS, 25/04/2007  PROVIDE FEEDBACK

    KIA CARNIVAL  2001:  OIL IN COOLANT    *COMPLAINT*

    25/04/2007

    ISSUE:
    ENGINE

    Brought used 2001 Kia Carnival December 2006, 85025km, by March 2007 motor completely blown up. Costs to fix are up to $14,000!

    I have printed and documented anything I can find out about these cars (there is a lot). I have had 2 goodwill offers declined and the mechanic wants car removed from his shop, 280km from home.

    Please if anyone is getting anywhere with the **** car manufacturer could you help me. I am single mum of 3, having to pay this car off over the next five years; life is going to be getting harder.

    POSTED BY: RAE MCGOWAN - BOGGABILLA, NSW - AUS, 25/04/2007  PROVIDE FEEDBACK
    ========== REPLY ==========
    Hi Rae, We are in the same situation, our 2001 Kia that has done 46000km has been sitting at our local Kia for nearly 8 weeks in need of a new short engine. Kia have offered to pay for the part as a goodwill gesture, but won't pay for labour. I have rang, written and e-mailed Kia and several automotive writers from the Herald Sun and The Age with no luck, Kia don't care. We bought our car in March 2005 for $20,000, which we put on our mortgage and there's no way we can afford another car. My next step is to try A Current Affair or Today Tonight, we need to let people know what to expect when they buy a Kia, that they are a complete waste of money and how bad their customer service is. Sorry to not be able to give you any good news, I hope things work out for you.
    POSTED BY DANI - MELBOURNE, VIC 28/4/2007

    FORD FALCON BA 2005:  RE: POOR RESALE VALUE     *REPLY*

    25/04/2007

    ISSUE:
    RESALE VALUE

    Hi, I know how you feel, but what do you think a 2 yr old Falcon is worth. Any dealer can go to an auction house and buy Falcons, Commodores and all that stuff cheap, as every year fleet companies get rid of a stack of cars and flood the used car market. And as it goes, while there is supply there is not much demand. Values of Aussie cars are poor, and any manufacturer that does big fleet dealing constantly will have poor resale. Yes I am in car sales, I valued a 2005 XR8 man 30ks and every option and that was only worth $29000. If you want resale, go Mazda, Subaru, Honda, Nissan and Lexus. Also stay away from prestige cars, you pay the earth, but get stuff all at trade in ...

    POSTED BY: ANDREW  - SYDNEY, NSW - AUS, 25/04/2007  PROVIDE FEEDBACK
    ========== ORIGINAL POSTING ========== "Back in 2004 I decided to purchase a new BA Falcon Classic. Lovely car apart from a few niggling problems (shudder in the brakes, boot leaks etc) it has been fine. I would have preferred the XR6 but gave in to my kids need for a DVD player which the Classic has as standard. Anyway 2 and half years down the track I'm looking at upgrading to an XR6 (or 8 if the budget allows). My car is Shockwave in colour and has done 55,000kms and is in immaculate condition. I was looking for an XR6 the same colour (of which there's a few of), with similar kms and age. I came cross a 2005 BF Mk1 XR6 in Shockwave for a retail price of $29k at a Sydney Ford dealership. When the subject of changeover price came up I nearly fell of my chair ... thinking around $10 Grand would be reasonable (as I couldn't justify more than that for the sake of a sports body kit, 17" alloys and a few other minor features) the dealer suggested 15k!. Now this implies my 2004 Classic is worth only $14,000 after 2 and a half years and paying around $36,000 on the road when new. It goes to show that the resale on BA's is poor at best. Looks like I'll be hanging on to my car for a while. " POSTED BY: PETER JAGO - SUTHERLAND, NSW 23/04/2007 ========== REPLY ========== Better idea, sell it yourself privately, to you it may be worth 19k but by the time a dealer details it and sells it with warranty (by law) that's all it is worth to him. Or are you going to give him warranty against any problems it may have in the future? And no I am not a dealer or car salesman. POSTED BY: GRAHAM - SYDNEY, NSW 25/4/2007

    TOYOTA COROLLA CONQUEST  2005:  INCOMPETENT TOYOTA SERVICE BOOBERY    *COMPLAINT*

    24/04/2007

    ISSUE:
    AIR CONDITIONER

    Bought a Corolla new in March 2005. All was well until a year later when the air-con began to die intermittently. Turns out when the air-con was installed here before delivery, the amplifier (?) wasn't installed correctly; it had become dislodged from the wiring harness. Plugged in, problem fixed - but ... Whilst doing that they must have banged in more refrigerant - there were fluro yellow stains on the paintwork near the filling point on the bumper, and on the wheel and interior trim. Fortunately these faded with time. All that extra refrigerant caused more issues in late '06 in a heat wave. The air would die, as it did before but now it was mainly in the hot part of the day, usually when the temp reached 33-34 degrees. It was also concentrated to times when I was idling in traffic, or driving very slowly. What happened is the extra refrigerant plus the heat caused a pressure build up whereby the air-con would turn itself off to prevent explosion. I discovered this whilst reading my workshop manual I got off eBay. Armed with this info I suggested to the dealer they might want to change the refrigerant. They stuffed around for two visits, on the second they followed my suggestion (couldn't get it to 'fault' apparently ... what, did they think I was crazy or something?) and what do you know - problem solved! Apart from that and the dud shock that went at 40,000 the car has been fine. Yes it rattles, but having driven other Corollas with similar mileage it is actually fairly common. Have decided that when the warranty runs out I will take over all servicing and repairs, unless I don't have the equipment.

    POSTED BY: SHAUN E - PARKES, NSW - AUS, 24/04/2007  PROVIDE FEEDBACK
    ========== REPLY ========== You don't have to take your new car back to a dealer for servicing; only any repairs under warranty. All servicing can be done by a licensed mechanical workshop using quality parts (don't have to be genuine just up to OEM specs). Find yourself a competent local workshop and enjoy your car. POSTED BY: GRAHAM - SYDNEY, NSW 25/4/2007 ========== REPLY ========== There is no law stating it needs to be serviced by a licensed mechanic. Any body can service your car, as long as they know how to. To avoid hassles, service it by the book using genuine or good quality filters and fluids. POSTED BY: JOHN SMITH - LOCATION & EMAIL NOT SUPPLIED 17/9/2007 ========== REPLY ========== Good on You Shaun! Is it possible a Toyota driver is aware of a fault in their car and actually admits it? I am stunned! Most of them get driven around town at 60kph and don't do much work. You must actually do things like drive it on the open road like it’s a Ford or a Holden. Please keep us posted Shaun from Parkes your honesty and independence is not affected by typical Toyota blind loyalty. Do Toyota still use Denso AC compressors? POSTED BY: IS IT POSSIBLE? - SYDNEY, NSW 21/9/2007

    HOLDEN COMMODORE VE 2007:  RE: BILLION DOLLAR BLUNDER!    *REPLY*

    24/04/2007

    ISSUE:
    MANY PROBLEMS

    I can sympathise with Steven as I have had problems with my SV6, including noisy drive belt on starting(fixed), radio that goes full volume when it feels like it(not fixed, in progress) and worst of all the dreaded dash rattle. The dash rattle is instigated with some sort of tyre/chassis harmonic vibration on coarse bitumen surfaces and is the most annoying noise I've ever experienced in a car. The SV6 is nice to drive the steering response and chassis balance is excellent for a big car, but very disappointing to have had so many problems. Holden still have a long way to go if they think they're going to challenge BMW.

    POSTED BY: JASON C - LAUNCESTON, TAS - AUS, 24/04/2007  PROVIDE FEEDBACK
    ========== ORIGINAL POSTING ========== "I bought a brand new VE Commodore SV6, what a nightmare! In the first 40km the console panels fell off on both sides, constant rattling in the dash and the centre speaker blew that was before I got home! Upon getting home my handbrake was failing to hold by itself (I was opening the gate). The next day I took it back to resolve the problems which most were apart from the rattling.

    So far I have had engine mounts replaced, left handstrut replaced, right rear shock replaced, the dash pulled apart wires checked for vibrations, my dash is now permanently uneven! And the rattle remains, the whole handbrake mechanism replaced, during this time the mechanics have marked interior door trim the car now has 9000km on it and still rattles. The Holden dealership say they are waiting for their rep. to come around they will call me (yeah right). It also took 1 day to replace rear seatbelts (product recall). In three months of owning the lemon it has been in the Holden garage for at least 14 full days. This has been a shattering experience as I have owned brand new Nissan, Mitsubishis, Mazda; all have been faultless during the 0km-100,000km I owned them. If you are still mad enough to buy one billion dollar blunder, the only pros are good power and handling (shame it rattles). I doubt I would ever buy another Holden in my life, and definitely not recommend anyone to purchase one. " POSTED BY: STEVEN LANE - WOMBAT, NSW 18/04/2007 ========== REPLY ========== I agree I’ve had my SV6 VE for 3 months with 2 of those months spent back in the Holden Service dept for repair of faults. Although your problems sound more extreme than mine, it still makes me feel disillusioned with Holden now, and I wouldn’t recommend anyone buy one. I had check light problems, causing the car to go into safety mode; it’s fixed now after the 5th visit, good luck mate. POSTED BY: ROSE - MELBOURNE, VIC 8/8/2007

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