2006 - COMPLAINTS CORNER JAN
2007 NOV 2006 OCT
06 SEP 06 AUG
06 JULY 06 JUNE
HOLDEN ASTRA CITY, 2002 - Charged outrageous prices
(31/12/2006) *SERVICE* *DEALER*
- "I booked my car in for it's 60,000km service
at Gateway Holden, Wollongong. The service people were extremely nice
and helpful but that is where the nice and helpfulness stopped. I was
told the service would cost approximately $700 and knowing no different
and being a loyal (female) Holden customer I just assumed this would
be the average price and agreed.
- I was telephoned during the service with a whole
list of 'problems' which amounted to close to $2000. Amongst other things
I was told the rear disc pads would need to be machined and the tyres
needed to be balanced. When I informed the gentleman the tyres had been
balanced only 2 months before, he told me in a sarcastic manner I must
have hit a pothole!
- Believing that the 'mechanic' would know exactly
what he was doing I agreed to have the 'problems' fixed but called my
father to tell him what had transpired. He in turn called the dealership
and spoke with the supervisor, asking exactly what the 'problems' were.
My father being around cars and machinery during his life surmised I
was being taken for a ride. The supervisor shifted all responsibility
onto the 'mechanic' and agreed some 'problems' may not have needed fixing.
Work was ceased on the car and only the essential service was carried
out, with a total cost of $800.
- I later took the car to a Brake and Clutch specialist
who on investigation replaced the rear discs. I was told the discs were
so thin that they would have shattered after a couple of days driving,
if they had been machined! How disgusting! Not only were Gateway Holden
going to take a unsuspecting female for a ride BUT also going to get
more money out of her after the discs shattered! Shame on you!
- I wonder how many more unsuspecting females
have had 'problems' and agreed unwittingly only to be charged outrageous
prices! " J Simpson, Wollongong NSW
MAZDA PREMACY, 2001 - Is there any problems?(31/12/2006)
- "After owning a Kia Carnival, 2 motors
later I don't want to purchase another lemon" D Pap, Nulkaba NSW
FORD BA , 2002 - Brake Fix ... (31/12/2006)
- "Just posted a whine (pun not intended)
about the BA diff and noticed many complaints
about the brakes! Had mine fixed under warranty - Once! Apparently
the major problem is the heat range of the pads fitted by Factory and/or
most dealers. I've had 45k+ out of the current set so far without the
problem recurring ... Again - independent advice is the way to go. Hope
this helps!" K Wheeler, Nowra NSW
FORD BA XR6 UTE, 2002 - Diff dramas and disenchantment
*WARRANTY* *CONSUMER FEEDBACK*
- "This is more a warning to others than
a major gripe. I just shelled out $1400 (plus labour) to have the diff
rebuilt in my XR6 ute 4mths after it ran out of warranty! I complained
about the "noises" whilst the car was still under warranty
but - according to the dealer records ( I will allow them anonymity
against my better judgment!) - I never complained "specifically"
about the diff! "Loose suspension" they said or "exhaust
rattle". I thought all was sweet because we had "extended
dealer warranty" on the car but, guess what? The fine print specifies
services at 10k intervals (not the 15k in the logbook) and my ute had
done 11,400 since last service ... That's 101,400k's ... I was, therefore,
not surprised to find so many people on the net complaining of diff
problems with the BAs.
- Moral of the story - complain, complain, complain!
If you think you have a problem - take the car to an independent mechanic
( NO - they CAN NOT void your warranty for doing this) then back to
your dealer with a "specific" complaint. Lift your game, Ford.
This life-long fan is extremely disenchanted today!
- On the up-side I paid the extra $300 and had
an LSD installed (*smiles*) Oh - and FYI ... if you find yourself having
to rebuild one of these diffs, shop around. The guy that did mine uses
centres from an OLDER model - because everything is bigger and stronger
... go figure!" K Wheeler, Nowra NSW
PROTON GEN 2, 2005 - Re: Numerous
faults complete lemon(31/12/2006)
- "In reply to B.
Millar regarding the problems with a Proton GEN2. Proton was and
is fully aware of the quality issues affecting this model and had in
fact set up a pre dealer delivery centre to in an attempt to rectify
the many faults that this model had prior to the car arriving at the
dealer. If the dealer refuses to co-operate I would suggest that you
contact Proton directly, otherwise you can contact Consumer Affairs.
- All manufacturers regardless whether they make
toasters or cars are obligated to provide a product that performs the
intended function reliably and without fault. As this is not clearly
the case then you are well within your rights to demand repairs be performed
to bring the car up to standard. Don't back down and don't let them
intimidate you. You are well within your rights to demand the work be
performed and the dealer is legally and morally obligated to repair
the vehicle." C Lombardo, Melbourne VIC
MERCEDES-BENZ VITO, 2004 - Lots of problems for
Vito (30/12/2006) *CONSUMER
- "Vehicle has had lots of problems resulting
in it being at the workshop over 15 times. Things such as:
- broken window switch, passenger mirror falling off, failing to start
due to an electrical fault and taking 5 months to trace, 2 radiator
hoses failing, diesel leak on engine, transmission leak, scratches when
vehicle was near at pick up, internal rubber seals falling off windows,
transmission flairs between gears, trim falling off drivers door, rear
door fails to shut properly despite adjustments, rip off rubber mat
from dealer, most problems fixed but it was a battle with dealer. Not
happy." P Hess, Melbourne VIC
HOLDEN ADVENTRA, 2003 - The Biggest Lemon Ever (30/12/2006)
- "I purchased a Dec 03 Holden Adventra LX8
in May 2005 from Dwyer's Holden in Wollongong NSW. At that stage the
car had approx 33,000 km's on the clock. My occupation requires a lot
of driving and I traded in a 2003 1.8T Audi A4 Quattro fearing it would
not be able to handle the km's I do with my work. I specifically chose
the LX8 variant as it appeared to offer the same level of luxury (leather
seats etc) as the Audi and I was confident that the 8 cylinder engine
would handle the 70-odd thousand km's I do a year ... I was wrong.
- Please see below for a list of the problems
I have experienced since purchasing this vehicle. The car has spent
over 2 months off the road over the last 18 months and most issues take
at least three visits to the dealer before they are fixed (if they are
fixed) ... needless to say, I will never purchase another Holden again.
- Failure to maintain cruise control, c/c turns off without warning
or is so jerky that passengers end up being car sick. Inability to change
up gears appropriately. Transmission eventually capitulated and I drove
home from Canberra in 2nd gear. Replaced under warranty 5 months ago
and new transmission displaying similar symptoms. Six visits to dealership,
3 weeks off road.
- Every electrical 'feature' has failed at least twice including central
locking including locks jammed and locked in car, locks jammed and locked
out of car, stereo replaced twice, electric seats adjusting without
warning (with one instance nearly crushing my 3 year old daughter),
electric side mirrors jammed, plus too many more to list. Total 3 weeks
- Failure to start, eventually fixed after 4 visits to dealership, 2
weeks off road, and numerous job related medical emergencies not attended
/ attended late.
- Power Steering (replace pulleys and pump), 4 visits to dealership,
3 days off road.
Out of space to write more but have covered some of the major problems.
- Don't make the mistake I made ... buy something
else." D Vogel, Mt Pleasant NSW
HOLDEN ASTRA, 2003 - Another lemon Astra (30/12/2006)
- "I changed a coil pack at 58000kms just
out of the 3 year warranty that Holden would not cover. At 65000kms
the water pump had to be changed luckily before any major damage was
done. Also the sender unit on the cam shaft where the wire insulation
has just fallen apart, cost another $300 for that part.
- All in all absolutely disgusted in the car and
Holdens response to the cars problems. I vow never to buy another Holden
after owning Holdens since 1953" L Oliveri, Innisfail QLD
FORD FALCON, 2000 - Great service, shame about the
car (30/12/2006) *DEALER*
- "I got great service from Denmac Ford in
Indooroopilly. These guys were so good at spotting problems and resolving
them under warranty I would like to buy a car from them so they alone
service it. They are pleasant to deal with, know their stuff and fix
- Now the problem is the car, every service there's
another problem, stuff I'm glad I'm not paying for:
- window winders don't, windscreen wipers maybe if you'll wait for us
to get going ... boiling over coolant, leaking welsh plugs, then the
motor starts sounding like its possessed when starting - but never when
in the service shop. Handling under brakes and acceleration that is
primitive and dangerous. Tyres lasting no time at all.
- I'm not hard on cars, believe me I know how
to be. Never again Ford ... never. Had to get rid of the car soon as
the warranty finished." P Gray, Brisbane QLD
NISSAN PATROL GU 4800 PETROL, 2003 - Re: LH
Rear wheel falling off (30/12/2006)
- "In response to similar complaint of Nissan
Patrol 2002 LH
rear alloy wheel falling off (28/12/2006). Around 2 years ago we
had a Government fleet vehicle suffer similar incident except it was
the front wheel that came off. Vehicle was used for a field survey at
Innanmincka. During the trip back to Adelaide I noticed a sharp wheel
shimmy which caused me to stop the vehicle and check the tyres. Upon
accelerating back to the proscribed speed we noticed/felt a loud bang
followed by the front left tyre and part of the wheel parting company
with the vehicle followed by the remainder of the wheel which at this
stage I had ground to a halt on the road verge.
- Upon examination of the vehicle and the recovered
pieces of wheel and tyre it was revealed that the alloy wheel had actually
split into 2 pieces around the position of the well inside the flange.
It was as if someone had cut the wheel with a saw, so perfect was the
line of fracture and eventual breakage. 2 wheel studs had broken, we
recovered some of the nuts, cleaned up the brake caliper and rotor and
put on spare wheel.
- The shed tyre was in perfect condition, no signs
of abrasion, fracture, the vehicle was presented to State Fleet at Netley
and they had Unley Nissan replace the wheel, and brake parts. We were
asked to pay the bill as it was considered that we were at fault! I
found this hard to comprehend as we had not taken the wheel off during
the term of the lease and in fact had checked the wheel nuts at Innamincka
as we had replaced the rear tyre due to puncture.
- We sought an independant wheel manufacturer
in Adelaide to give an opinion as to why the wheel fractured and detached
itself from the vehicle. We were advised that the wheel casting was
too weak for the vehicle application particularly the centre pressing
where there is in-adequate material around the wheel nut holes and the
actual rim well area (only 2- 3 mm thick).
- Nissan Australia was advised through the dealer
of the breakage and we were informed that the incident was not likely
to have been the result of wheel nuts coming loose due to insufficient
torquing. I have since spoken to ARB accessories in Adelaide and they
acknowledged there was a problem with the alloy wheels and nuts on this
model which incidentally are the same nut used on the steel split rim
offered by Nissan. My advise to anyone using these wheels for 4wd application
would be to swap/replace them for steel well based rims used from earlier
models" J Jay, Adelaide SA
FORD XR8, 2004 - Unhappy customer (30/12/2006)
- "After test driving different makes of
cars, including Clubsports etc we chose the XR8 with all the luxury
extras for its looks and performance. It only had 26,000klms on the
clock and after driving it for a few weeks we noticed a noise in the
rack and pinion, flat spot in the engine whilst air con was on, vibration
in wheels and droning noise whilst having 4 people in the car. All these
issues were addressed and appeared to be fixed with good service.
- At 58,000klms there was a noise in the diff
and it was replaced, but only after returning to a service centre twice.
The drive shaft was balanced and rotors machined but they did not replace
pads. The steering had a shudder in it but they told us it was due to
cheap tyres. We had just replaced the tyres at $300 each. This was all
done over a 2 month period. The service centre we took it to was recommended
to us as the experts in the XR8 series on the Gold Coast. The shudder
was also said to be happening because the car was "Lowered".
The car is at factory spec's. After telling us that they returned it
to what it should be we asked "Did you replace all the springs
and shocks" answer was "NO"! so how did they think it
was lowered? I am a qualified panel beater with 34 years experience,
as well as having hot rods etc.
- Clunking has now returned again after 2 months.
Engine will not start on occasions and vibration has returned. We have
spoken to Ford Customer Service and, too, are wondering are they waiting
for the warranty to run out. The fuel economy on the car is 12.4. We
do not drive the car excessively. We found the service people on the
Gold Coast to be rude and uncaring. We will continue to follow this
up with Ford. Any feedback would be appreciated. " B Stensness,
TOYOTA RAV4, 2005 - After sales service is poor
(29/12/2006) *DEALER* *AFTER
SALES SERVICE* *CONSUMER FEEDBACK*
- PROBLEM RESOLVED - POSTING DELETED BY REQUEST
- M Allaway, Newtown NSW
PROTON GEN 2, 2005 - Numerous faults complete lemon
*FEEDBACK WANTED* *FEEDBACK*
- "From the day I picked up my brand new
car it has had nothing but faults. I have had the car for 11 months
and at present it has been back to the dealer 23 times and is going
back again next week. The entire interior has been replaced including
the dashboard due to color fade, black interior that went chalky white.
Three weeks after being replaced it happened again. Car dealer is refusing
to fix problem stating its my fault not covered under warranty.
- Foot rest paddle came off and went under the
brake, there are constant squeaks and knocks. Door locks keep loosening
so doors intermittently won't lock or lock and can't be unlocked. Leather
seats replaced due to splitting, door trims come loose, buttons on stereo
receding in and the list goes on.
- Used the rear wiper for the first time Christmas
day. 5 minutes after switching it on heard a clunking noise. Wiper had
fallen below the rear spoiler and scratched bumper. Rear wiper no longer
works thus one of the reasons car is going back yet again.
- If anyone can give me advice on what to do about
car dealers refusal to fix car it would be appreciated. Have contacted
VACC and got nowhere. Surely there must be something that can be done
regarding this problem." B Millar, Melbourne VIC
HONDA ELEMENT, 2004 - Brakes
locking up in the snow
(29/12/2006) *BRAKES* *SAFETY* *FEEDBACK
- "Has anyone had any problems with their
brakes locking up in the snow. I was involved in an accident when
I went to slow down and my ABS brakes locked up putting my car in a
spin and then sliding into on coming traffic. I have never
had this problem before and it is a concern to me that maybe these brakes
are not performing as they are intended to do so." C Jacobsen,
Twin Falls USA
NISSAN GU PATROL, 2002 - LH Rear wheel falling off
(28/12/2006) *WHEEL* *SAFETY*
- "I bought my GU Patrol from Ferntree Gully
(FTG) Nissan in April 2002. It is a 3 litre diesel with alloy wheels.
Last week whilst driving down Springvale Road the LH Rear wheel fell
off. There was no warning of the impending disaster. At the time we
were travelling at about 60km/hr. A truck ran over the tyre and we managed
to pull in at the side of the road. The first question that comes to
everybody's mind is, 'when did you last get it serviced'. Well it was
about 4 weeks prior to the accident, when the wheels were rotated. The
mechanic has always serviced my Patrol and I no doubt he tightened the
wheel nuts. Further had he not I suspect the wheel would have fallen
off a lot sooner seeing that we have done thousands of km's since the
- Whilst waiting on the side of the road somebody
pulled up to tell us that exactly the same thing happened to his wife
and that some months later he had found that Nissan were aware of a
problem with Patrol's with alloy wheels and, particularly the LH rear.
I have since talked to FTG Nissan who in a long winded way confirmed
that they were aware of this type of problem, particularly with alloy
wheels. I have also since found, on the web, another report of a similar
- Has anybody out there had, or know of, a similar
accident with Patrol's? In the meantime I intend to pursue Nissan as
this has the potential to cause a serious accident. Fortunately nobody
was hurt in this incident but, as you can imagine a number of 'what
if's' go through your mind. " C Noon, Dupery VIC
VOLKSWAGEN BEETLE, 2000 - New Beetle fault - VW
- Your problem (27/12/2006)
*ELECTRIC WINDOW* *CONSUMER FEEDBACK*
- "I purchased a brand new Beetle. These
cars have faults with the power window regulators. In the US, warranty
has been extended to cover the design fault. If you take the car to
a US VW dealer, they will replace both regulators.
- In Australia, it is your problem. I was going
through regulators yearly - despite the car being driven only 5,000
km per year. Cost to replace and install the regulator is $1,200. The
window would simply fall into the door and would not return. Useless!
- I have now sold the car and vow never to buy
a VW again. Why would anyone buy a car with a known, expensive fault,
which the factory will not address? " M Apps, Sydney NSW
FORD EXPLORER, 1997 - 2 turns till pancake ... (26/12/2006)
*TRANSMISSION* *DEALER* *FEEDBACK WANTED*
- "Hi all, I was just wondering what I should
do about this. I bought a 97 Explorer. When I first bought it
back in May I had a problem with the tranni. After the car yard tried
to snake me on the tranni I decided to run it down to my mechanic to
get a roadworthy to buy some leverage on the tranni business. Was right
the bucket of **** had like 10 things on the list to be fixed. So I
went back to the car yard and gave him an ultimatum to either fix every
thing on the list or fix all the major things and the tranni. We all
know what he picked (tranni and major for all you who didn't guess).
- It took them just under a month. When I got my car back just the day
after I noticed it was leaking tranni oil. So I lost it for another
day ... by then it was mid June.
- Back in October I was doing a early shift in the city. On the way
in I noticed a vibration ... After that I drove it to my mechanic again
to get the front bearings, brakes, tyres and wheel balance done hoping
it would get rid of it. He phoned me and said the bearings are built
in to the hub and they cost $1300 to replace. After picking my mouth
up off the ground I told him this might be a later thing and went and
picked it up. I used the Explorer twice more, 1 to drive my sisters
kids home, 2 to pick up a TV. Both times I had my gf and kids in the
- Last night I started searching the net for this problem. When I got
up today I got under it with a screw driver and started going on the
front uni's when I noticed the tailshaft from the gearbox end was hanging
off by 2 bolts. Now if it had 3 in it I wouldn't be worried but for
the fact it had 2. And 1 of them 2 were in by just 2 half turns is the
bit that worried me. Anyone who knows about cars knows when you drop
it from the gearbox end it will catapult the car. After ***** myself
I went and got a friend from down the road who gave me 2 high tensile
bolts and a bottle of lock tight. As I was putting the 2 bolts in and
tightening the other 2 bolt I didn't notice the bolts going in hard,
they actually went in like flin (easy as). Do you think when they did
the work on the tranni they might of forgot to tighten the tailshaft
bolts? After all the **** it has given me do you think I should go to
Vic Roads or Consumer Affairs about it?
- Oh and does anyone know a good mechanic in the Melbourne West? Any
suggestions or info would be gr8 .... Oh by the way the car yard is
Syd Ellis on Ballarat Rd Braybrook. Thanks all" S Porter, Melbourne
NISSAN NAVARA STR 3.0, 2003 - Just purchased (24/12/2006)
- "I have just purchased a 2003 model Nissan
Navara 3.0L turbo diesel 4x4. Since I have had it, I read about motors
blowing, noisy gear boxes and poor manufacture back up. Can someone
give me some good news or hints on a good long run out of my new purchase.
Would appreciate any worth while info thanks" A Heycox, Batemans
SUBARU LIBERTY GT, 2004 - Subaru (22/12/2006)
- "I have just read "Buy
a Subaru and you Won't have problems" and thought I would add
- At 33000klms I had a big end bearing collapse on my new Liberty. Subaru
took 2 months to fix it and only after a lot if whingeing on their part
did they do it. They have also replaced the discs and pads through faulty
parts. The car does not idle smoothly, the dash has rattles, the lower
control arm bushes last for only 20000klms and Subaru tell me this is
- You will never experience any of this if you only drive on a sunday
with your hat on but if you enjoy driving enthusiastically you might
..." R Smith, Sydney NSW
NISSAN X-TRAIL, 2002 - Engine collapsed from faulty
catalyst (22/12/2006) *ENGINE*
- "I own a Nissan X-Trail 2002, 2000cc. The
car all of a sudden had a lot of white smoke from the exhaust pipe.
I immediately brought it to the dealer where I was simply informed that
I have (at my cost, since there is no guarantee any more) to change
the engine, which was probably damaged from a faulty catalyst. I
will never buy another Nissan.
- Is there a hope that the Nissan corp. will change it for free since
from what I hear many other clients had the same problem?" A Efstathiou,
TOYOTA - Own fault (20/12/2006)
*SERVICING* *CONSUMER FEEDBACK*
- "I've now read through this page and all
I see is people buying Korean, Australian, and European cars. Take it
from a mechanic as we see these cars all day long. These cars are ****,
there's always something leaking, broken or rooted.
- One of the best affordable vehicles is a Toyota
as long as they are properly maintained and serviced. Not leaving a
10,000km service till the odo reaches 20,000 then it's your fault. Your
neglect that causes the problem not the manufacturer and not the dealership.
As well a lot of the time when a vehicle comes into the dealership there
is not a great deal of time to carry out a service; maybe 1hr tops.
In that time we have to check over the whole vehicle, complete the service
and road test the vehicle. Also what you people do when you want something
fixed like a rattle, is bear minimum information (I can't fix what I
don't know). It all comes down to you - cheers " W Pilot, Goldcoast
LIBERTY - Buy a Subaru and you Won't have problems
(20/12/2006) *CONSUMER FEEDBACK*
- "People, having read most of the posts
on this Forum, I didn't see one complaint about Subaru vehicles. Why
would anyone risk their hard earned $$$ on buying an Australian built
vehicle, knowing that there is a very good possibility that you'll be
buying a lemon, that you'll be stuck with for ever!
- I have owned two Subaru vehicles (both Liberty's) and have never had
one single warranty complaint with either. Not so much as a rattle,
squeak, problem - nothing! Now is that just my good luck, or does it
say something about quality? I would NEVER buy/own a Ford or Holden.
I would not take the risk. Once a major problem happens, Ford/Holden
just don't want to know you.
- I have a friend who paid $45,000 plus for his new Holden SS. He laughed
at my new Subaru Liberty (called it "jap ****") when I bought
it. Well, guess who has just had a new engine bottom end in his SS Commodore,
because it seized after 7,000 klms? I'm the one laughing now. Just my
2 cents." B Pike, Diamond Creek VIC
HOLDEN BARINA, 1994 - Re: Automatic
Transmission Problem (19/12/2006)
*TRANSMISSION* *FEEDBACK WANTED*
- "I've just read you
problem with your Barina. We've had the same problem that the gear
do not change. I've also taken the car to 3 Holden Dealerships and auto
electrician and they can not find a problem with the car. I'm wondering
if you have your fix or has someone has found out what the problem is."
A B, Melbourne VIC
HOLDEN ASTRA AH, 2005 - Cruise control (19/12/2006)
*CRUISE CONTROL* *CONSUMER FEEDBACK*
- "This is the second ASTRA we have had.
We have had this one since Nov 2005. We love the car and the one before.
Since we have owned this one it has gone back to the Dealer 5 or 6 times
to get the cruise control fixed. It is booked in in 2 days time for
them to have another go. We are about to buy another car. But we will
be looking at some other car after the service we have not received
" L Osborn, Nowra NSW
FORD FAIRMONT, 2003 - Re: Auto
Transmission - design fault (18/12/2006)
- "My husband purchased this same
such vehicle in Mackay Queensland and have had the exact same problem.
The fist time it happened it was under warranty and was fixed no trouble
at all. Now just 17 months later and it has happened again and I too
am wondering if this is a design fault. Ford Australia is offering to
pay 75% of the cost to repair which I think stinks. If they are willing
to own up to 75% of the fault then they should own up to 100%. We too
were informed of a automotive place that would fix this problem in the
same manner as referred to by D
McNally Perth WA. Should the customer bare these costs?
- I searched around the net to find out if Ford had a vehicle recall
site for Australia but no - amazing isn't it - I can't seem to find
one. Should this vehicle have been recalled for this fault?" P
& A Lewis, Mackay QLD
JEEP GRAND CHEROKEE LAREDO, 2005 - Towing capacity
- PROBLEM RESOLVED - POSTING REMOVED BY REQUEST
FORD AU II, 1999 - Auto Shuddering - Fix Problem
RELATED POSTINGS: A
- "I had the same problems with my Ford,
twice. First time it did exactly this, took it to local mechanic, needed
new Auto Trans. Cost $2070, fixed for short time then similar thing
happens. Take it back, he sent me off to another place as he didn't
have the equipment needed. After that it was something to do with the
computer interfering with the auto trans. Was fixed for $160, but I
was told by my local mechanic it was so cheap because the auto was under
warranty and a lot of the work was covered. Says it caused a fair few
problems but not at my cost. Car now has run really well no problems
at all - Great Car! This is the only problems I have had in 3 years
since I purchased the car." G Mills, Melbourne VIC
FORD BA XR6, 2003 - 3 days for a turbo hose (17/12/2006)
*DEALER* *CONSUMER FEEDBACK*
- "I had my BA XR6 Turbo booked in at City
Ford crown street a while back as a small rubber hose off the turbo
was split. The foreman Dickie told me I had to wait a day as the part
had to come from Melbourne. I had no drama with that as I have dealt
with spare parts before as I owned a forklift business and had to wait
several days for parts. The next day when I went to pick the car up
I was a little startled when I turned up as my car was still in the
same place where I left it. The service manager came out who looked
a little like Tony Barber although his name was Bob explained that the
people in parts had forgotten to order my turbo hose. He explained that
there were two people in there, Shane and Troy. They had got busy and
the Melbourne order was not placed for that particular day. As a travelling
sales rep I had only organised to take one day off work and now I had
to take another day off to wait for a $5 hose that probably only takes
2 minutes to fit. Unacceptable boys!" N Bartos, Sydney NSW
CAR BUYING / SELLING - Don't buy / sell from cars4chinese
(15/12/2006) *BROKER* *CONSUMER
- "Have been ripped off by this person. Said
the car was worth this amount, asked me to advertise, and sold to him
for that amount. He told me that he's not going to sell this car over
that price. But after I sold it, he adds more over that price. The worst
is, he asked me to do the listing for $55. He said he'll ask about 200
dealers and advertise it online and said it takes only few days to get
But after more than 1 week, no response. And after I sold it to him,
he tried to sell it for a lot higher price than the price he asked me
to do listing. Been ripped off ..." T K, Gold Coast QLD
LAND ROVER FREELANDER, 1998 - Shattered about my
Freelander Lemon (14/12/2006)
- " In April I bought what I though was my
dream car. A 98 Land Rover Freelander. It was quite inexpensive
($13,500) but looked amazing and drove really well. It only had 80,000ks
on it. Funny that everyone says the head gasket goes at 60,000, the
previous owner did tell me he had to replace the head gasket right on
60,000 - Amazing!
- Wow, now I wish I did my research before buying a car with my heart
instead of my head! The lessons we learn ... In the last few months
I have had to replace the muffler which was rusted through 2 sections.
A week later, when stuck in peak our traffic and on the way to an event
that I was managing, the clutch went. So, I've now had to replace the
- Now, last week in 40 heat, my aircon is not working. Apparently it
needs re-gassing ... The rear door was not opening, so I took it into
Landrover and they fixed a faulty wire (so they tell me) and a week
later its broken again. They NOW tell me it needs a new rear door motor
(What the hell?) at a cost of $1000. After I almost burst into tears
they called me back and said they could get a second hand motor and
replace for $700. And, the zipper broke on the soft top so I have an
open flap at the back.
- Looks like I'm going to have to sell this LEMON of a car, lose a lot
of money that I don't have to lose, as I got a loan to buy this car.
I've already spent $3000 on it and need to spend over $1000 before I
could even sell it!
- Thanks Land Rover. Will NEVER buy one again ... Am shattered beyond
belief right now ..." (name withheld)
VW PASSAT V6 WAGON 4MOTION, 2006 - A rattle not
fixed after six(!) attempts (13/12/2006)
*NEW CAR* *CONSUMER FEEDBACK*
- "I am writing this on 13/12/2006. Bought
the top model fully optioned Passat V6 Wagon. Paid $74,750. Took delivery
- Had a strong rattle from day one. Have taken
it back for repair six times (2x1, 1x2, 1x4 and 2x5 days) and it is
still not fixed. Dealer did what they could, but it was not enough.
Volkswagen Customer Service is there to make you go away. They do not
commit to doing anything. They are not authorised to make any decisions.
They are not allowed to disclose the name and contact details of their
manager or supervisor. They make it really hard for you get anything
done about a problem. So much for driver and customer satisfaction.
They are not interested.
- I bought their top model, so I have to assume
this is the best they are able or willing to do. They have made me sick
for life. I am so bitter about this brief period of ownership I do not
want the car. I want my money back, and do not want to even hear about
- They supplied me a defective car to start with,
then topped it off with disgusting customer service. Do not deal with
this organisation and anyone associated with them if you do not have
to." P Jonas, Ashfield NSW
FORD FIESTA, 2006 - Pornographic material left
in car (13/12/2006) *DEALER*
- "I left my car overnight to have the gearbox
rebuilt and when I picked my car up from the western sydney dealership
there was a copy of ****** magazine in the back seat and 2 empty bottles
of Tooheys new long necks. I am totally disgusted and would never take
my car back there. The service advisor whose name was Glenn smelt of
alcohol at 11am in the morning." K Miller, Sydney NSW
HOLDEN ASTRA, 2002 - The same as everyone else.
A Total Lemon! (13/12/2006)
- "I saved up and bought the Astra TS when
I was 20. I put all of my money into this car, no loan. I was extremely
disappointed when it started to break down:
1) Emission system, totally stuffed. Car stopped in middle of Sydney
traffic jam on several occasions. Had to be towed over 4 times.
2) Aircondioner - had to be replaced
3) Clutch - taken into Holden on 4 different occasions, they said on
the final occasion 'there was air in the clutch'
4) Air bag had to be replaced, came out by itself.
5) Speakers - have gone crackly already, and I don't listen to music
- This car has been in the Holden workshop for over a month in total
since I bought it. Never once has Holden helped me out with a courtesy
car or cab charges. I have forked out so much money for this car.
- When I wrote Holden two letters, they rang me and told me it was my
driving ... hmmm, that seems funny since I work for a Government business
in which I do advanced driving courses, not available to the public.
- Holden, worst customer service ever. I will never be buying one again,
neither will my family or friends. A few of my friends have/ had Astra
/ Vectra's. They are in the middle of getting rid of them or have already.
- Shame Holden, Shame! Lansvale Holden, McGrath Holden, Campbelltown
Holden. All terrible. The only person that has ever helped is Ultra
Tune Menai." R N, Sydney NSW
HOLDEN ASTRA CD, 2001 - Bouncing Idle (12/12/2006)
*ENGINE* *FEEDBACK WANTED*
- "For the last two years I have had a bouncing
idle. When I come to a traffic light and stop 90% of the time the idle
bounces by about 500RPM for 10 seconds and then settles down to a smooth
idle again. It also happens when I start the car in the morning.
- It used to be smooth the whole time so this
is not standard by far. I asked 4 separate workshops about it and their
computers came up with an unknown error so no-one can fix it. I also
had the entire timing belt and bearing set replaced at last service
but it still persisted.
- I hope someone can tell me what the heck to
fix on this. Thanks." B Altona, Sydney NSW
BMW 318i, 1984 - BMW wont start when hot (12/12/2006)
*ENGINE* *FEEDBACK WANTED*
- "I have a regularly maintained BMW 318i
1984 automatic with 170,000kms on it. Its a great car and runs really
well with one exception:
I notice that when its a hot day or when the car has been running
for an hour or so and its hot that I stop it and then come back to start
it (within a couple of hours) but it wont start. I turn the key and
all the lights come on and the radio come on but the starter doesn't
make any sound, and nothing happens. If I wait for a bit and try again
it will sometimes start, no problem. Sometimes I need to wait only a
few minutes but sometimes its an hour or longer. It starts first go
every time first thing in the mornings and I notice that this problem
happens especially when its a warm - hot day.
- I have been told by my mechanic that the starter relay is dirty and
he has cleaned it but the problem persists. I have had someone else
look at it who thinks its the inhibitor switch, but when this happens
it wont start in park or in neutral either. I am not sure what to do
next - has anyone else had this problem or have any advice?
- I worry about taking it back to the mechanic constantly because I
don't want to spend thousands and thousands for him to repair / replace
items on his hunch that really don't need repairing / replacing. Thanks
" H Askwith, Melbourne VIC
KIA SORENTO, 2005 - Shifting Problems in Manual
*TRANSMISSION* *FEEDBACK WANTED*
- "We have been experiencing a highly intermittent
shifting problem in our 2005 manual transmission Sorento which is a
serious safety issue. We have documented with Kia and NHTSA. Suddenly
we cannot shift gears at all and our vehicle will not move. Has happened
upshifting from 1st and higher gears and downshifting to lower gears.
After repeatedly trying different gears we can finally get it back into
gear to drive. Because it's intermittent Kia cannot duplicate it &
will not fix it.
- Writing from USA where very few manual trannys are sold. Service manager
told us if more were sold there would be greater #s for problem to surface.
If anyone is experiencing this exact problem please let us know, especially
if this has been documented with Kia. We appreciate your help."
D Welling, St. Augustine USA
TOYOTA HIACE, 2006 - Damage to a brand new vehicle
upon delivery (11/12/2006)
*NEW CAR PURCHASE* *DEALER* *FEEDBACK WANTED*
- "Please read this, it is very important
if you get stuck in this position ... feedback greatly welcome. I
ordered a brand new Toyota Hiace 2006 model with a range of accessories
with it from Noble Toyota, Chullora Sydney. Of these accessories, I
ordered rear bench seats and LPG conversion.
- The problem started on the day when they said the car was ready. They
gave me a time to pick it up the car so I came in about half an hour
after this pre-arranged time so as not to rush them. When I got to the
dealership I inspected the car and the very first thing I noticed was
four big holes drilled into the right rear wheel arch. I could see the
ground! Sitting next to this was a wheel bracket and the spare tyre.
I called the manager over and asked him what the deal was. He was astonished
and after some enquiries it was found that they had initially installed
the bracket and bolted it in and had come across a problem. That is,
the position where the spare wheel bracket was installed wasn't compatible
with the rear bench seats. The spare wheel bracket was in the way of
the rear bench seat so now it was just sitting on the floor, unsecured
with holes in the car's metal.
- It gets worse ... I ordered foldable bench seats but the problem was,
they couldn't fold because the person who installed them placed the
two bench seats too close to each other so they couldn't fold as each
seat was blocking each other.
- It doesn't stop there, not forgetting the four holes drilled and exposed
in the rear wheel arch, each bench seat requires sixteen(16), yes sixteen
holes to fix the seat to the floor of the car. This means more drilling
... so basically the bench seats require re-location so they have to
take them out and drill more holes again to actually get the folding
bench seats to serve its function.
- It doesn't stop here. There were grease stains on the carpet that
I had installed in the cargo area of the van, in addition sections of
the carper were not laid down properly, and there were big bubbles underneath
- On the day the car was suppose to be ready and after 2 hours of waiting,
I said to them I am not taking the car and that these problems needed
to be fixed. So I walked out of the dealership and went home, frustrated
and very unhappy (I specially ordered this van and waited 4 months as
there weren't any in the country).
- So now after a couple of days of thinking, I no longer want the car,
as to me the car is damaged and required repairs (for the holes that
is), plus other things. It is no longer brand new in my eyes. As far
as I am aware, I bought a Toyota Hiace with X amount of accessories.
I didn't buy a Toyota Hiace with X amount of accessories plus all these
holes drilled into the car.
- What rights do I have? I haven't paid for the car yet, only the deposit
of $500 and now I want to cancel. I will make enquiries with Fair Trading
and know where I stand but from face value, what rights do I have? Toyota
basically have not delivered to me a product which I bought. Any help,
thanks." A T, Sydney NSW
FORD FOCUS ZETEC, 2006 - tail out (11/12/2006)
*TYRES* *NEW CAR* *CONSUMER FEEDBACK*
- "I purchased a new Ford Focus Zetec this
year in June. After travelling 12000 km in the car we found that the
rear tyres were completely bald! So we took it to the Ford dealership
and they fixed the problem. A few weeks later after the car was fixed
they said that the back tail was out causing unnecessary wear on the
tyres. Apparently it was a manufacture problem. How
come the service agent didn't notice it at the 1500 km service.
- We love our Focus. We always had Fords and
never been a problem. This is the first time that the dealership struck
this sort of problem. As they were so kind and gave us a courtesy car
as they were waiting for the tyres to come from Goodyear. THANKS Ford!
" K Anderson, Maryborough QLD
NISSAN X-TRAIL ST-S 4X4, 2006 - 40th anniversary
edition (10/12/2006) *AIR
CON* *NEW CAR* *FEEDBACK WANTED*
- "I have the Nissan X-Trail 2006 ST-S 4x4
40th Anniversary edition (3 months old). Until recently I was extremely
pleased with this car. The added extras (alloy wheels, large sunroof,
and fog lights) are fantastic. I have not had the whistling sound heard
by others when opening the sunroof. However, be warned, if you live
anywhere subject to hot climate (such as Australia), you will find that
the air-conditioner of this car is totally inadequate. Hours of operation
on maximum does little to reduce temperatures inside the car, if outside
temperatures are in the 30C's. Be prepared for your children in the
rear to be sweating profusely, as there is no rear air vents.
- I have been unable to use the car for the last
two days as temperatures in my town have reached the high 30Cs. I cannot
get the car to come below 38C. When the car is parked, I have three
reflective panels on the windshield and front windows, and two rear
window socks. This is despite the highest grade (Grand Prix-Formula
1) window tinting. Also, I agree with a previous complainant that the
heater also when directed at the feet requires manual shutting down
of the upper vents. The dial to select vents also "sticks".
- Can anyone tell me, does the model above (I
believe the Ti) have climate control?" J Papas, Adelaide SA
CARAVANS, JAYCO STARCRAFT,1993 - Danger to life
through non trades & unlicensed incompetency (10/12/2006)
- "Beware - don't use these caravan industry
traders for your own good. Why, ...oh Why you ask? Paul Tall
& Co. Jayco dealer.
- NSW Dept Fair Trading advised Tall & Co holds no licences or
trade qualifications - initial complaint GEN 06/29455. Misrepresented
and misled on systems installed; failed to honour installation &
refund promised; failed to return or replace goods stolen from caravan
when in their possession; failed to provide satisfactory systems. Failed
take to action for floods caused by Tall incompetence & unlicensed,
non trade certificated work on my caravan. Failed in 9 separate attempts
to supply and install simple, commonly fitted pressurised water system
ordered for my caravan, over a period of almost 18 months!
- Failed in 5 separate attempts to satisfactorily supply & install
fully warranted Aircommand air-conditioner he recommended against my
researched assessment, over a period of 9 months. Thus on 14 separate
occasions' systems warranted by Paul Tall & Co as working correctly
failed to meet order or satisfactory performance - clear total incompetence
by Paul Tall & Co.
- Admitted on 24 November, air conditioner never properly installed
and gassed in 9½ months! Following still not completed on 14th
attempt to provide operating systems with all requests fulfilled:
1. Failed to comply with Consumer Tribunal Order of 4 July 2006.
2. Failed to provide warranted air conditioner ordered on his recommendation,
as referred by Jayco.
3. Failed to provide air con test results required - my letter of 22
November 2006 facsimile receipted.
4. Failed to provide lockable cover over water tank filler - my letter
of 25 May 2006.
5. Failed provide required inspection report or rectify flood damage
to caravan caused by faulty workmanship.
6. Failed to satisfactorily rectify crash damage caused to caravan when
in Tall's possession.
7. Failed to refund water system costs as promised.
8. Failed to return or replace items stolen from caravan when in Tall's
9. Failed to install promised copper piping throughout caravan water
10. Failed to provide any trade certificates or licences when requested
- Not only have I suffered the derision of Mr Tall and his arrogant
and ignorant schoolmasterly lectures on how to turn-on and operate either
the water system (tap), or turn-on the knobs of the air conditioner
(see also objectionable remarks on Paul Tall & Co invoice of 27
April 2006), but also:
1. The false and public defamatory personal accusations of Mr &
Mrs Tall (including Mr Tall's reference to me needing to have my mouth
washed out with soap and water, 20 November 2006),
2. Tall's refusal to provide under Privacy Act Principles 6 & 7
video and illegal phone tap audio tapes stated to be held and relied
3. Tall's never believing or acting upon any of the symptoms relayed
to them - they were always right and belittled all entreaties and statements
4. Tall's illegal phone tapping and threats relating to its use with
video tapes he claims to hold
5. Tall's always blaming constantly changing staff, and in addition
the resulting scorn of:
a) Jayco NSW - David Carrick, GM, Jayco NSW - cruel anger and washing
his hands of my problems with his recommended dealer, when Jayco too
busy to perform work, while staunchly supporting Aircommand products
& blaming me for problems.
b) Aircommand air-conditioning - Aircommand's R Dawson's refusal to
honour warranty on air conditioner 20 November 2006; stating had no
knowledge of my air-conditioning problems despite his signed letter
dated 12 July 2006
c) Barnes Caravans - David Barnes' annoyance with me - telling me "you
are wasting my time" when I telephoned to have all faults in my
caravan rectified. Tall's had falsely promised they instructed Barnes
to complete work - 20 November 2006.
d) Ryans Caravans Dubbo - Peter Ryan, close friend of friend, refused
Tall's request to assist me, refusing to become involved in debacle;
also separately refusing my telephone requests for assistance, he is
a Jayco dealer & accepted by Aircommand
e) Alternate Gas Refrigeration - Bob Parkinson of Alternate Gas Refrigeration
angrily stated I was wasting his time when I finally traced my caravan
to his premises 23 November 2006, after being deliberately wrongly caravan
at another location, following its removal from my home when receipt
refused by Tall's.
- As a result of these problems, six holidays have been ruined and we
have also had to cancel a long holiday to the Red Centre and another
during this Christmas break to NSW & Victoria. Along with Paul Tall
& Co., all of these so called industry leaders washed their hands
of my incompetently installed, unworkable and unsatisfactory systems.
Also my dilemma caused by repeated unlicensed & non trade certificate
backed sheer incompetence and arrogance by Jayco & Aircommand representative
often with up to 40 caravans awaiting work.
- My written complaints to Caravan & Camping Industry Association
DEPARTMENT OF FAIR TRADING - Have not responded to or acknowledged one
of the written complaints lodged against Tall, as instructed by Fair
Trading Tribunal, Penrith. Also they have failed to contact me on my
27 November 2006 online complaint against Aircommand. On 8 December
2006 Department of Fair Trading's Anne ...(refused to provide name)
1. A pop-top caravan cannot be air conditioned - evidence or authority
for such statement not provided,
2. Aircommand's airconditioner is a plug-in airconditioner not requiring,
installation plumbing, gassing and electrical wiring, or carpentry work
- authority and evidence not provided.
- I had heard similar words from Tall's, despite Tall's recommendation
and promises of effective airconditioner performance during 9½
months. Thus, with my ignorance of Tall's not needing any trade certificates
or licences to perform plumbing, electrical (12v & 240v), gas fitting,
air conditioning, carpentry and gas work to install the air conditioner
and other work on my caravan, with the overall attitude of Anne... in
dealing with these matters and my complaints, I concluded Department
of Fair Trading considered my complaints to be trivial. Anne... became
upset with my questions and called her supervisor, Margaret Moeller,
who promised to get back to me on 8 December 2006, after discussion
with Penrith Fair Trading Tribunal, but failed so to do. She also advised
that if goods were misrepresented or if I was misled within 3 years
of purchase I could apply to require goods be returned with full refund.
I advised her that I chose to make such application.
- Tourism Australia states 'The caravan industry is one of the fastest
growing tourism sectors, with sales almost trebling in the past 10 years.
This market accounts for around 10 per cent of total visitor nights
spent by international and domestic visitors. Long term prospects for
the industry also look promising, with demand from seniors set to grow."
In 2004 there were some 50,000,000 overnight stays by caravanners and
campers in Australia. Jayco claims to manufacture some 40% of new caravans
in Australia. This could be in excess of 120 caravans each week and
it has been said that "The caravan industry is still continuing
to grow at a fast pace with new caravan registrations reaching just
under 16,000 in 2003 - a 13% increase on the previous year. In Australia,
there is a caravan manufactured approx. every 8 minutes with a waiting
period for new buyers.'
- Conclusion: It is vital that the industry is supported by qualified
and licenced tradespeople, yet the evidence presents a different picture
and one that is not only sadly lacking, but one which places individuals
at danger through incompetent workmanship where gas, 12v and 240v supplies
and water mix and/or are in very close proximity in the compressed living
environment of a caravan, a vehicle which is required to be registered
in each State of Australia." J Atkins, North Ryde, NSW, ph: 02
FORD FOCUS, 2006 - Front seating (10/12/2006)
*SEATING* *NEW CAR BUYING* CONSUMER FEEDBACK*
- "We were about to buy a Ford Focus as we
were very impressed with the new automatic configuration. However all
was well until my husband sat in the front passenger seat! He could
not see out without ducking his head. The line of the windows were in
line with his eyes. In the drivers side the seat height is adjustable
and so the problem could be dealt with but no adjustment for the passenger
seat. As a result we have had to go to a car that has a better system.
As we have had Ford vehicles most of our driving lives we were most
disappointed." J Ellem, Dorrigo NSW
HOLDEN ASTRA, 2004 - Astra bad smell air con (09/12/2006)
*AIR CON* *CONSUMER FEEDBACK*
- "I am very pleased with my Holden Astra
Classic except for the bad smell that comes form the Air Con vents.
It has been back to the dealers twice now and the best they can do is
tell me its a known problem. They then spray deodorizer up the vents
which makes the smell even worse for my wife who is sensitive to smells
and a bit asthmatic. Surely this is something to do with the drainage
of condensate water from the AC unit. Either the overflow is blocked,
or not there, as I never observed water from the air con under the car.
- I understand that it is a big job to strip down the air con as it
is at the back of the interior dash and quite inaccessible but surely
Holden should be able to fix it." T Jones, Melbourne VIC
DAEWOO LEGANZA, 1997 - FEEDBACK Re: Leganza
timing belt broken for second time
(09/12/2006) *TIMING BELT* *FEEDBACK*
- "The water pump in these cars is part of
the tensioner. Old Holden Camiras were the same. So if the water pump
stuffs up, chances are the belt will as well ... " S Carr
RENAULT LAGUNA PRIVILEGE LX, 2002 - Failures to
be aware of! (08/12/2006)
*KEYS* *CONSUMER FEEDBACK*
- "I have just had my Laguna attended to
for its 60,000 km service. The week prior to booking this in, BOTH my
keys (I alternate them) decided to fail and prevent me from locking
my car. The dealer informed me that it would cost $250 to replace
each key! They agreed that it was absurd I had both fail in such a short
history and to contact Renault direct (as they were not in a position
to contact Renault) to see what could be done - they ordered one key
for me on the basis I needed to have my car secured ( 3 weeks + from
France and still waiting)?
- I called Renault this morning and was told that there would be no
such financial assistance as parts do wear out and they would do nothing
to assist. So in order that I have my vehicle made secure it will now
cost me $500 to enable me to continue driving it for possibly another
4 years - Absurd! They would not agree this was out of the ordinary!
- This incident follows my last problem when my cars engine mounts had
both perished (after 50k?) and Renault finally agreed to replace them
free of charge BUT I had to pay for the labour costs. Renault decided
because I had not purchased an extended warranty from them I had to
pay for the labour'
- Be warned these expensive cars are not made to last! " J Marshall,
Middle Park QLD
NISSAN PINTARA, 1991 - Engine blew up (08/12/2006)
*ENGINE* *DEALER* *CONSUMER FEEDBACK*
- "My son saved his money for his first car
and we went to SLR Motors in Wagga Wagga and bought a Nissan Pintara.
Two weeks later I drove to Batemans Bay, my son hasn't`t got his licence
yet, and it threw a conrod. I had it towed to a repair shop in Batemans
Bay, and caught two buses home that night. I rang the dealer who said
there was nothing he could do and now I have to hire a car trailer this
weekend and go down and collect it.
- I am so angry and I feel that the dealer saw
me coming in this deal, a woman who doesn't know cars! My son now has
to save any money he gets (Austudy from Centerline) to buy a reconditioned
motor for it. These people can get away with holding their grubby little
hands out for 3000 dollars but have absolutely no morals or ethics!
I will go out of my way to tell people about this car dealer or should
I say a man that has no morals or compassion! Please don't ever buy
a car from SLR Motors of Wagga Wagga. You will lose your money and get
No after sale support!" S Perrin, Wagga Wagga, NSW ph: 02 69713152
HOLDEN CREWMAN - Mechanical faults(07/12/2006)
*SAFETY* *FEEDBACK WANTED*
- "I am currently compiling a list of faults
with the Crewman that may cause an accident, particularly with tyre
blowouts, steering failure, handling problems, differential failure
or any other safety problem. I am not interested in cosmetic or service
complaints at this stage. I need feedback fairly urgently and hope readers
will respond ASAP. Regards" B Smythe, Mildura VIC 0418138017
LAND ROVER FREELANDER, 2001 - Be ashamed Land Rover
*IRD* *CONSUMER FEEDBACK*
- "I purchased my 3 door 2001 1.8 early 2005.
Private sale with 53 K on the clock and s/history. I had owned a 3.5
Disco before which was brilliant. So I expected the Freelander to be
of the same quality! Within weeks trim started to rattle and I had an
expensive sounding rumble from the rear end. It had new tyres (covered
less than 5k) when purchased and the Local LR Specialist said it was
the tyres! The rattles I fixed by removing all three door panels and
tightening every screw and bolt.
- After 3 months the rear window driver cable snapped and I had to drive
home in a severe storm with the window down. The replacement mechanism
was $765, and that is with me fitting it. This is a simple cable loop
with an integrated motor. That kind of money is obscene.
- The rumble from the rear end was getting worse and still the local
LR guy said he couldn't hear it! I got under and had a good look and
found the axle support rubber mount had let go. $89 for a glorified
exhaust hanger and it was fixed (for the time being).
- A few weeks ago I heard a whine from the transmission (Note - I always
use the correct recommended Land Rover oils on every service and had
changed the engine/IRD and final drives oils BEFORE they were due).
I couldn't find the source of the whine, it went after the oil change.
About a month ago the whine returned but was more general. I thought
it was the central t/shaft coupling - they are known to fail on Freelanders.
On inspection it looked ok and was within specks.
- Last week while driving home there was an almighty "bang"
and the car started to lurch about. I immediately thought a diff had
failed as I had experienced this before in a competition car. The vehicle
was undriveable and had to recovered for the trip home. To cut a long
story short - the IRD box had thrown a bearing which contributed to
the diff shattering teeth! THAT was the rumble that LR couldn't hear!
- Point is - the replacement unit was $1,987. Make that $2,100+ with
oils etc. If you have the V6 Freelander you are in dire straights if
the IRD unit fails. It is almost $6,000. Yes $6,000 to replace and that
is without labour! The LR agent told me that its almost the same ...
- LAND ROVER you are a disgrace. Both the window mechanism and the IRD
unit are stock items. Tells me they are prone to fail and a very nice
little earner, thanks ... SHAME ON YOU. People know when they buy a
Land Rover costs are expected but this is obscene - You are building
with all the quality of a 35 year old Lancia engine mount but charging
like a Lexus which does have the quality ... even if it is a Toyota.
" D Cowdery, Perth WA ph: 0409 881 626
FORD BA, 2004-05 - Shaky BA (06/12/2006)
*STEERING WHEEL SHAKE* *CONSUMER FEEDBACK*
- "I have a BA XR6 2004 and a BA SR 2005
and they both shake through the steering wheel starting at around 85
and disappearing about 110. Had the XR6 in at Ford for 2 weeks a while
back. Couldn't find any think wrong. (No surprise) I'm not even gonna
try with the SR.
- I have tried changing ride height, springs,
tires, wheels, tail shaft shims, tail shaft balance, wheel alignments,
tire pressures. I think BA Fords have a major design fault and Ford
motor company can't afford to admit it. Its a shame I'm stuck with 2
BA lemons. Had Fords all my life until now. Time for a change I am saddened
to say" S Sell, Goldcoast QLD
HOLDEN ASTRA, 2004 - Service Rip
Off! - Ralph D'Silva Holden (06/12/2006)
*SERVICE COST* *DEALER* *CONSUMER FEEDBACK*
- "In September 2006, I had my car booked
in for its 30,000km service at Ralph D'Silva Holden in Preston. When
I went to pick it up I was informed that it was going to cost over $600!
There was nothing else wrong with the car, it was a simple 30,000km
service. I was not offered a quote prior to the service and only found
out after several days that I had been ripped off by more than $200.
- After ringing Holden they informed me they could
do nothing. I am now in the process of making a time with the "Customer
Care Officer" to go through the invoice. I will not be returning
to Ralph D'Silva either for service or sales. I also intend to let people
know of my experiences, as majority of my family drive Holdens."
R Vanderkley, Melbourne VIC
DAEWOO LEGANZA, 1997 - Re: Leganza
timing belt broken for second time
(05/12/2006) *TIMING BELT* *FEEDBACK*
- "It is usual to replace the timing belt
Tensioner Idler kit where a timing belt has failed prior to the preventive
maintenance or scheduled kilometer being reached. I cannot see how the
water pump should have been the cause. Did the company explain how the
water pump caused the timing belt to fail?" Ian
NISSAN MAXIMA, 2003 - Engine Rattle at start up
(05/12/2006) *ENGINE NOISE* *OIL* *CONSUMER
- "I have heard the same rattle
sound when starting up my engine. I have found the oil level dips
and it starts to make this sound more and more. Top up your oil level
and it will probably go away.
- So the real concern is why does the engine burn the oil?" T Chesman,
HOLDEN VECTRA, 2002 - MOTORWORLD WANGORA - Buyer
Beware! (05/12/2006) *DEALER*
- "Do not buy a car from Motorworld in Wangora.
I purchased a 02 Holden Vectra from Motorworld in February this year
and I have had the following parts replaced.
- 2 camshaft sensors
- 1 crank angle senor
- new set of catalytic converters.
- I have just recently had the camshaft sensor
fixed (last week) and it has failed on me again. After only having the
car 9 months it has cost me well over $2000. Please contact me for more
- I am currently seeking advice from the Department
of Consumer and Employment Protection (DOCEP) and they have said that
I can hopefully get my money back. I have heard other nightmare stories
about this dealer.
- PLEASE DO NOT BUY FROM MOTORWORLD WANGARA"
B Whitby, Perth WA
FORD BA, 2004 - Car Buying - Feedback
(05/12/2006) *CAR BUYING* *DEALER* *CONSUMER
- "I am not surprised to see Andrew
Michaels jump on R
Cornish (see posting "General Comments") for providing
some healthy car buying tips. I did not expect any less from Andrew.
This is the same guy who suggested that we treat buying a car like buying
a can of coke - see posting "all
buyers are liars".
- At least this time, unlike his past posts, he
admits that he is a car salesman before ripping into someone and defending
his kind. You go on about how tough it is being a car salesman and that
you have a life too and how it is only the occasional car dealer who
inadvertently does the wrong thing and how customers always lie to salespeople
and on and on and on. I almost started feeling sorry for car dealers
after reading your post Andrew.
- Well, I have news for you. Read the posts in
this forum. Most of them are about car dealers doing wrong. All these
people who write about car dealers are not wrong. Nor are they whinging.
Car dealers are, in my experience, single minded people. Once they have
your money, whether deposit or the full amount, they delight in showing
you their worst side. And they will do anything to get your money, full
or part amount. I will give you my experience.
But first, R
Cornish, good on you. Thank you for the car buying tips. I found
your comments very helpful. I know a few things now that I did not know
before. And they do work! I tested them end of last month. You beauty!
- Now my story. This may sound familiar to some
people. I was in the market for a new car. I knew what I wanted. I went
to a dealer in Sydney recommended to me. I had approved finance from
my bank and a $7,000 deposit.
- I met with the nice salesperson and we went
over the brochures thoroughly, talking options, colour, wheels (they
did not have one for me to test drive but I was willing to buy one anyway.
I had driven my friends one) and then decided on a price. This all took
two hours, with him going back and forth to / from the managers office
every 5 minutes. The manager was watching us from his glass cubicle
but did not come out. Anyway, all done. Ready to hand over my deposit
(I decide to play it safe and offered the salesman a $1,000 deposit
and he said ok) and sign whatever I had to. Only just hold on a minute.
He has to get the manager to sign off on it.
- This time the manager comes out of his cubicle,
all smiles, effusively shakes my hand, sits down and wants to talk.
From this point on things rapidly went downhill. He wanted me to increase
my offer "just a little bit so that we are both happy". I
thought I was already happy, same as the salesperson.
- However, over the next half an hour by shaking
hands with me repeatedly, smiling at me and telling me he values my
friendship (what?!) and telling me that we are both reasonable people
and that we can come to a compromise that will be a good deal for us
both he actually managed to increase my offer, in small increments,
by a total of $2,600. And I kept reluctantly agreeing with him, not
being able to say anything.
- Then he started cutting out on the options
I had chosen on the car, saying that I did not need this, and that,
and what am I using the car for etc. By this time I am getting stressed
and starting to sweat. He is going back on everything the salesperson
and I agreed on (with his knowledge) and then going one better. I am
not happy and am feeling pressured. I tell him this. His reply, with
a handshake and big smile, is "I don't want to pressure you. I
would rather be friends with you than lose your friendship and sell
you a car." Then he would start all over again. I must have told
him about six times that I am feeling pressured and each time he would
try to forcefully shake my hand and repeat the "I'd rather be your
- Then he wanted more deposit. Remember, this
is all AFTER I have agreed with everything the salesman had said. By
this time I am sweating non stop. I am stuttering, I cannot think. And
he is not letting me go. I tell him I need to think. So he just sits
there across the table, smiles and waits for me. Then 10 seconds later
- I tell him I need more time to think straight.
His response? "you have spent over two hours with XX (the salesperson)
over here. He does not get paid by the hour. He gets paid when you buy.
Now I am here spending over an hour with you as well." Now he has
added guilt to my stress as well.
- Then "this is a good deal and it is good
only for you and only if you sign today". Now he has added urgency
to my guilt and stress.
"I only I want you to pay just that little bit more and we have
a deal". Now he has added pressure to the stress and the guilt
and the urgency. And now I am $5,600 out of pocket on where we started.
And now I have a throbbing headache. And he has been going for over
an hour (plus the salemans' two hours).
- That was it. I cracked. Only not the way he
wanted me to. I told him "you have put me under too much stress.
I don't care if you don't do me the same deal tomorrow. I am not going
to buy today". I left. Best thing I ever did, walking away like
that. I felt good about it because only I know how close I came to succumbing
to his high pressure, high guilt, high stress, high urgency hard sell.
- A similar thing happened to me with the next
car dealer I visited the weekend after. Then at another one I was told
to "lets get the paper work done now" - he did not have a
car for me to look at, it would be in on Saturday. I told him I need
to look at it and drive it.. He told me there is no reason to drive
it. It is a brand new car!!!! He showed me a similar older model one.
"Lets do the paper work now!" Then at another dealer I was
asked how many dealers I had been to. I told him three. He said to me
to get the best price I can then come and see him and he will beat that
- Then at yet another dealer the salesman turned
to my mate and said " we are all aussies here. Let's help each
other. Convince your friend that this is a good deal." What the?!
Is no trick spared? I tried a Parramatta car dealer. There were four
sales people in the yard talking with each other. I told them I wanted
to buy a new car and I pointed out the model and asked the price. One
of them told me "oh, that one is very expensive" and they
all went back to their conversation. I was shocked. Maybe my work clothes
turn car salespeople off? So I gave up and went looking for a second
- The first second hand dealer I dealt with was
puffing on a cigarette in the car lot when I pointed out a car and asked
him if I could test drive it. He told me "if you take that car
for a test drive then you are buying it". What? Another tried to
sell me a car by saying one owner. Retired. I found in the car, by accident,
the original delivery docket. The car was an ex-fleet.
- I gave up again and thought why not a stress
free auction. I attended three auctions by taking days off work (I have
the money and I want a car. My old one is not reliable any more) and
then decided to buy pre auction.
- To cut the story short, I talked with the pre
auction salesman, checked out the car sans any pressure. I was happy
with it. I could not see the spare remote and the manual in the car
so I asked him. He assured me that "of course we will give you
a manual. And all cars have two or three remotes. I will get you the
other one now". I paid up, took the keys. Asked for the remote
and manual. He laughed at me and said 'this is an auction car. What
you see is what you buy. You should have checked and made sure before
you bought the car. It says here on our disclosure". This is 5
minutes after I paid the full amount in cash!
- Trust them? As far as I can throw them. Any
wonder people like Andrew Michaels keep defending themselves. Because
no one else will! " E Nar, Sydney NSW
HOLDEN VECTRA CDX, 2003 - Advice needed any Ideas
(05/12/2006) *TRANSMISSION* *ADVICE WANTED*
- "Vectra has done 32,000kms. Car still under
manufacturer warranty. Have had the Power steering Failure light appear
but dealer found no computer recording of fault. Automatic transmission
gives a very sudden harsh jolt when moving away even under gentle acceleration
after sitting at lights. This shakes the car and some passengers thought
it was my driving style until they drove it and got the same result.
- Two times the auto refused to change up out
of first gear even after foot of accelerator. Auto seems to be always
shifting between gears with motor revving before changing up. Fair amount
of creaking from front suspension at low speeds especially when crossing
gutters and turning slow corners. Had it into dealer but no different."
J Samuel, Sydney NSW
KIA CARNIVAL, 2003 - Steer Clear
- Don't waste your money
(04/12/2006) *CONSUMER FEEDBACK*
- "DONT WASTE YOUR MONEY! Purchased a November
2003 (MY04) Carnival new from our local dealer.
Here's a list of problems ... ( all that I can remember )
1. 3x CD players fitted
2. Power steering hose replaced
3. Had to replace front left hand tyre at 18000 klm then again at 35000klm
My dealer told me it was because its a common known fact that we do
more RIGHT HAND turns than Left hand turns!
4. Drivers inner door handle broke.
5. Re-painted BOTH sliding door handles
6. Replaced engine idler pulley
7. Passenger seat trim cover broke
8. Drivers armrest broke
9. T-bar "woodgrain" handle replaced
10. Front Left hand suspension strut tower replaced ( that's maybe why
I had to replace those front tyres)
11. Right hand side steering rack-end replaced TWICE
12. Castor rod bushes replaced
And its just clocked 70k !
- Now my Carnival's engine is pinging like a 74
Corolla with a crook timing chain. My dealer has had the car three times,
and keeps telling me its a "bad fuel" problem. It was that
bad, my dealers Service Manager told not to drive the car for the weekend
until I could take it to them on the Monday. It seems I'm the only one
buying this **** fuel from my local Shell servo for the last six months.
- Now the warranty is out, they don't seem to
want to return my calls. One quick call to Kia Australia fixed that.
BE WARNED. Dont waste your money on these heap of garbages, it'll only
cause you grief" M Hopkins, Campbelltown NSW
HOLDEN, 2003 - Bad service (many times back to
fix a radiator leak) (03/12/2006)
- "Went to a Holden dealer in Footscray to
get my car serviced. Coolant was due to get flushed. Left dealer after
service, get home to find the my radiator is leaking coolant. Took my
car back they checked it out and said it was overflow. Mind you there
is about 1 litre of coolant that has leaked on the ground. They topped
it up and said its back to normal.
- I asked them to do a pressure test. They said
no it will be ok. Drove to the shopping centre. Car was leaking lots
of coolant. Drove back to the dealer and said its still leaking. They
said ok we will pressure test it - they said its fine. Drove home, they
didn't top up the coolant and blew a head gasket. THANK YOU (in disgust)"
S Steve, Melbourne VIC
FORD BA WAGON, 2003 - Auto transmission light recurs
and loss of engine power (02/12/2006)
*TRANSMISSION* *FEEDBACK WANTED
- "Recently bought Ford BA wagon 2003 model.
After 2 days the auto transmission light came on and no power to engine.
Although engine remained running but did not respond to accelerator.
After turning it off and re-starting it was fine. After 4 months it
now recurs more frequently. Dealer cannot locate the problem, will be
taking back for another look.
- On one occasion when engine lost power, the
oil and battery light light came on instead of transmission light, with
same problem of no response to accelerator, but fine after re-starting.
Both engine and transmission oil is full. Could this be an electrical
or computer malfunction? Desperate for a solution before warranty expires
in 2 weeks. " D Murray, Sydney NSW
NISSAN MAXIMA, 2004 - Cold Engine Noise
(01/12/2006) *ENGINE NOISE* *FEEDBACK WANTED*
- "I am sick of this. Car makes noise when
you start and especially when engine is cold. It goes after 3 seconds.
Its sort of rattling noise" V Gupta, Sydney NSW
|DECEMBER 2006 NOV OCT SEPT