HOLDEN CREWMAN - I expected a lot more that I have received
- the biggest piece of junk I have ever bought
- "After finally
having had a gutful of my lousy crewman I decided to do a Google search
and see if I was (as Holden customer service told me), the only one
having problems with the car. I found Complaints Corner and some other
unhappy crewman owners so I thought I would vent my anger and frustration.
to know where to begin so I might as well just do it in chronological
- I purchased the
car in July 2004. After about 2 days the finger eyelets on the tonneau
cover simultaneously broke. I then drove it from Adelaide over to
Eyre Peninsula and back with no dramas except discovering that the
thing gets bogged at the mere sight of sand. Had
the 1000km service, a new tonneau cover and then drove it for a while
round the suburbs and headed up to Ayers rock during the October school
holidays. It was on this trip that I discovered the cars love of sucking
in dust. We drove from Marla to Oodnadatta on a dirt road for 200km
then from Oodnadatta to Cooper Pedy for about another 200km. The tray
just filled up with dust, the cabin filled up with dust (with the
windows up) and even the rear tail lights filled up with dust. I looked
in the tray and realized that there are 4 drainage holes but only
2 had rubber grommets in them so I assumed the dust came in the open
ones. We also noticed that the rear seatbelts were loose and would
not rewind after use as was the drivers seat belt. The tonneau eyelets
- Soon after we
headed down Yorke Peninsula to go camping for a weekend, when we arrived
at the property I got bogged in sand. I was using the jack to lift
up the car to get it out and the jack completely seized up and was
planned to head west at Christmas so I had the 15,000km service at
around 11,000km as I knew we would be on the road when it became due
and told them that the jack was stuffed and mentioned the dust. They
said they would check the tailgate to make sure it was sealing properly
and said that they would order some grommets for the 2 holes. In the
meantime I stuck two champagne corks in the other two holes in the
tray with some liquid nails.
- When I picked
the car up I was told that they fixed the jack and that the grommets
were on order. They also told me that to eliminate the dust problem
I had to have the a/c on “recycle” when driving along
a dirt road in order to “create a vacuum” that would suck
the doors in and seal them better. At the time I though this was perhaps
the most outlandish solution to a problem i had ever heard of and
I had visions of me driving along a dirt road in the middle of winter
with the a/c on recycle- but gave them the benefit of the doubt anyway.
I also noticed after the service that they hadn’t checked or
tensioned all the seatbelts (which they said they would do in a letter
they sent explaining the 15,000km service), as they were still loose
- We left Adelaide
mid December on a 6 week trip to Western Australia. Soon after leaving
both rear windows refused to work, fortunately they were in the up
position but nevertheless we were unable to have them down at all
for the entire trip. We avoided dirt roads on our trip but I did manage
to get bogged again in sand up near Exmouth and when I got the (recently
repaired) jack out it wouldn’t budge an inch. Luckily I was
pulled out by a passing 4x4 and I also had a hydraulic jack back at
the campsite which I had brought along for the camper trailer tires.
Needless to say it was in the car from then on.
- Upon our return
to Adelaide I took the car in so they could fix the windows. The car
had also developed a persistent, high pitched squeak that came from
the centre of the under carriage when ever the car hit any uneven
road surface. The two plastic triangular pieces that sit between the
front and rear windows were also broken and just rattling up and down.
I also pointed out the seatbelts, the jack, the dust in the tail lights
and the grommets (which they still didn’t have). When I picked
the car up they said that dust was the cause of the window and seatbelt
problem as well as the squeaking – what a surprise. They replace
the seatbelts, tail lights and window switches. They said that they
had to order the jack, the grommets and the plastic bits for between
the windows. The car still
- About 6 weeks
later the car developed a loud whirring noise similar to that of a
shot wheel bearing. Once again I took it in where they discovered
that after about 23000km the diff was shot. Soon after they replaced
the diff I headed up to Ayers rock again with some friends from the
states who were visiting us - pretty much a duplication of the previous
trip up there. We were on the Oodnadatta track between Oodnadatta
and Williams’s creek when the passenger in the back lowered
the window to take a picture (yes we were driving with the windows
up and the a/c on recycle) and the window broke again and was down.
Needless to say, 300km and a few road trains going past later the
car was full of dust and so were we. The tray was also really full
of dust, a couple of mm thick at least.
- Now I was really
pissed off. I was embarrassed because my guests were uncomfortable
and that the same problems were repeating themselves again and again.
The seatbelts were already slack again, the tail lights were full
of dust again, the window was broken again and the tray (and all of
our belongings) was full of dust. Upon
my return to Adelaide I stopped off at the dealer before I got home
to show him just how much dust there was as well as the other problems.
He asked me if I had my a/c on recycle, I told him that was kind of
a moot point since the window was broken, he laughed.
After picking the car up from a service and to have the window fixed
(at which time the car was not even washed and cleaned), still no
new jack, plastic bits or grommets, I noticed that there was a lot
of dust gathered at the rear seatbelt outlets at the top of the back
seat near where the head rests are. I lifted the back seat up and
to my shock found a bolt missing that secures the seatbelt to the
car and subsequently a hole that you can see through to the road.
Surely this is a major safety issue? I had driven 36000km in a car
with an insecure rear seatbelt, endangering my children and anyone
else who has used that rear seat.
- When I called
the dealership they told me to call Holden customer service as there
was nothing they could do beyond replacing things. Well,
if this wasn’t a marathon and a half. It was a series of phone
conversations that spanned a month with a person who by the sounds
of it had never seen a crewman let alone driven one - and in the end
it appears it’s my entire fault as I was told I had put the
car under duress i.e. driving it on a dirt road. I was once again
told that I needed to have the a/c on, and I once again said that
it doesn’t really make a difference when the window is down
and broken and that there is a hole under the back seat that let air
and dust in. I was told that the tonneau cover is only there to keep
rain out, not dust. And I was told that no car is dust proof.
- Since then (April/may)
I haven’t taken the car out of the city. I plan to get it serviced
when it’s due in about 2000km. When I take it in they will also
have to: Replace the tail lights (again); Give me a new jack; Replace
the rear seatbelts (again); Install the 2 rubber grommets that were
missing when I purchased the vehicle in July 04; Replace the rear
window that was stuck down when it was broken and now the glass has
been permanently etched because of the dust abrasion; Replace the
decorative plastic bits between the front and rear doors (that have
been on order since march); Repair the glove box that just fell out
recently (broken plastic hinge); Replace a piece of plastic that fell
out of the front bumper; Replace the missing seatbelt bolt Replace
the tonneau cover (again). Fix the annoying squeak.
- After this is
done I am going to have it detailed and I will flog it for whatever
I can get because this is honestly the biggest piece of junk I have
ever bought in my life and that’s including some internet stocks
I bought in the late 90’s. I
guess I am more disappointed with Holden’s attitude than the
car itself. The car is not a bad ride, fuel economy is reasonable
and I am satisfied with the handling and performance. What I don’t
like is being lied to, talked down to and blamed for the cars inadequacies.
The other thing that really peeves me is that they continue to advertise
it on TV going over mountains, across terrain with not a road (dirt
sealed) in sight and everybody is sitting inside as comfortable as
if they were in their living room – which is just a straight
out lie to the general public. They are basically insulting me by
telling me on the phone that the car can’t/ isn’t meant
to handle a dirt road yet that is how they market it. It is classified
as “light commercial vehicle”.
Also, no follow up service from the dealership, especially since they
told me to call customer service.
- I paid $40,000
cash for this car and they were very happy to sell it too me and take
my money. But now when I want action and answers no one can be found.
I expected a lot more that I have received. Ill
take back my old HG Belmont Ute any day – now that was a real
CREWMAN - a lot of trouble
CREWMAN - horrifying amount of problems